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Business Profile

Commercial Manufacturers

Conair Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Manufacturers.

Complaints

This profile includes complaints for Conair Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Conair Corporation has 8 locations, listed below.

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    Customer Complaints Summary

    • 169 total complaints in the last 3 years.
    • 50 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NO ONE ANSWERS THE PHONES, 5X TRIED OVER 30 MINUTES ON HOLD EACH TIME!!!
      SHAMEFUL CUSTOMER SERVICE. MY AIR FRYER, OVER, TOASTER IS BROKEN AND NO ONE TO HELP ME WITH CUSTOMER SUPPORT!! CTOA122

      Business Response

      Date: 11/08/2022

      Hello,

       

      Someone from Customer Service will give you a call.

    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Rechargeable Cord/Cordless 22-Piece Haircut Kit ("Clippers") from Conair on 10-24-2022 for $49.20. I never received the Clippers. I also received no shipping confirmation e-mail. I followed up with Conair on 10-29-2022 by e-mail. I received a response on 11-2-2022 that my product was delivered to me, with tracking number ******************. Per the *** website, that tracking number is for a delivery made on 10-27-2022 at 3:04 p.m. in "*********** *** ****** ******." I live at 912 E Epler Ave, Indianapolis, IN 46227. I filed a claim with *** on 11-2-2022.

      That same day (11-2-2022), I e-mailed Conair and told them their statement was incorrect that I had received the package. I inquired about getting a refund. They replied in pertinent part: "For this matter, we will be able to better assist you over the phone. Please call our internal sales office at ###-###-####. Our phone lines are open Monday thru Friday, 7a.m.-9 p.m. and Saturday-Sunday, 9 a.m.-6 p.m. Eastern Standard Time."

      I e-mailed them back that I did not want to call in and instead wanted an answer whether they would issue the refund. I did not get a reply. I called that number on 11-3-2022, only to receive the runaround as I suspected. I spoke to Jamie, a female employee, who told me she could not assist with this and that I would have to call a different number and that she could not transfer me. Jamie said she dealt with warranties. Thus, I was incompetently and/or deceptively given a phone number in the Conair e-mail to a department incapable of dealing with the issue. In sum, I have faced a parade of incompetence and/or deception in this matter and have not received my product, and they clearly do not intend to issue a refund or replacement.

      Business Response

      Date: 11/03/2022

      Hi,

       

      Someone from Customer Service will give you a call.

      Customer Answer

      Date: 11/04/2022



      Complaint: ********



      I am rejecting this response because: I was told by Conair via e-mail that I will be getting a refund issued.  I would prefer to just wait for the refund and see if it comes within a reasonable time (a week or less).  If it arrives, that will be sufficient.  Until then, I want the complaint to remain open.



      Sincerely,



      ****** ******

      Business Response

      Date: 11/04/2022

      Thank you for your reply.  As Customer Service stated to you yesterday, a refund check will be issued and mailed out to you.

       

       

      Customer Answer

      Date: 11/07/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

    • Initial Complaint

      Date:10/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Cuisine Art grill from ******* around 1/9/22. We used the grill a handful of times during that time and around 5/10/22 our grill had caught fire which caused the auger and plastic bearing melt together. They fixed the problem promptly and got a new bearing and was able to use the grill again. We used another 3-4 times Then around 7/29/222 the same thing happened. But this time the bearing is too melted to pull off the auger. Since July I have been in contact with cuisinart and they have over a week response time between emails. I've called over 5-10 times without a call back. They said they can't give me a refund and want to "continue troubleshooting". We've provided all photos and info they have asked for promptly. Still response times take over a week and at this rate by the time we get this figured out our warranty will have expired!! We just want a working grill. That's all! Whether they give us a refund. Replace the parts. Or give us a new working grill! They just don't seem to care about our problem and are making things so stressful on our family. Please help us get our grill fixed, a refund, or a new grill.
      Thank you, ****** *******.

      Business Response

      Date: 10/20/2022

       Hi,

       

      Someone from the Fulham Group will give you a call.

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spoke with Christin at length yesterday regarding a product, Food Processor, online. First she accused me of pretending to purchase the product from another retailer therefore they will not
      Cover return shipping! I told her I bought it from cuisinart and then when I showed proof she said yes return shipping is covered and I will mail you a prepaid return receipt!

      This morning I received an email telling me they will not honor their promise to pay for return shipping and I did not get a reason why they will not cover the Return? Every other business I shop online with covers return shipping if not satisfied. I am not satisfied now with both the product and the service!

      I am disableD and homebound. I have no vehicle and cannot carry the box to the ***** UPS or any other mail distributor.

      I want return shipping paid as they said they would and will never do business with Cuisinart ever again! I cannot afford to pay for return shipping. No where does it say they will not pay for return shipping! I would not have purchased the product had I known they would not honor a funded return policy!

      Business Response

      Date: 10/12/2022

      HI,

       

      Someone from Customer Service will give you a call.

      Customer Answer

      Date: 10/13/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** *********

    • Initial Complaint

      Date:10/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my *********** **** ******** ***** on September 1, 2020. This morning it completely stopped working and will not turn on.
      In addition to any express warranty given by the seller or manufacturer* ******* Uniform Commercial Code provides automatic warranty protection on many products sold to consumers through an implied warranty of merchantability. All new “consumer goods” – are warranted by law to be fit for the ordinary purpose for which such goods are used. They can’t be seriously defective (as in my product). ******* implied warranty of merchantability applies automatically to any new or used consumer product for up to 4 years from the date of purchase, 9/1/2020. The defect in my product wasn’t caused by my treatment of it, nor have I used the product so often that it’s worn out and exceeded its useful life.

      Business Response

      Date: 10/11/2022

      Hi,

       

      Someone from Customer Service will give you a call.

    • Initial Complaint

      Date:09/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 9th I contacted cuisinart regarding a coffee pot that broke and was under warranty. After weeks of back and forth emails a coffee pot was finally mailed out to me and I received it on September 22nd—broken. The lid and water reservoir area is all crack. I sent pictures to the same email I had been corresponding with over the past couple weeks. I emailed 9/22, and 9/23 no response. I called the customer service number in the emails on 9/23 and 9/26, both times waiting on hold over 45 minutes with no answer. Finally today I get a generic email saying “good news your product is under warranty!” And wants me to start the whole warranty process over. I’ve been without a properly working coffee pot for almost a month. I can’t believe the hoops I have to jump through when they sent me a broken replacement.

      Business Response

      Date: 09/26/2022

      Hi,

       

      Someone from Customer Service will give you a call.

    • Initial Complaint

      Date:09/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a set a knives for Christmas for myself.I later bought a sharpener and when I used it the knife blade pitted from being made of cheap metal.I sent the company a e mail and they asked me to provide a picture and colors of the knife set so they could determine what replacement set was best.I sent two photos as best as my cheap phone will take. Even though they don't have the knifes to look at in person they said there was no damage to the knifes.Kinda easy for me to see but you can't see the pitting sitting in a office making a decision based off something you can't see. Very bad customer relations.

      Business Response

      Date: 09/20/2022

      Hello,

       

      Someone from Customer Service will give you a call.

    • Initial Complaint

      Date:09/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Cuisinart coffeemaker, ***** ********** on 5/19/21, but only started using it in May of this year. Cuisinart gives a 3-yr warranty from date of purchase, so I am still well within this period.

      I called customer service today (9/15/2022) because the single-serve side of my coffeemaker continues to drip after the brew cycle has completed. I was informed of two things:
      1. They cannot replace my coffeemaker with the black stainless version I purchased (and paid more for), and
      2. I must CUT THE CORD of my coffeemaker and send them proof of this action before they will process the replacement.

      What?? How can they expect a coffee-loving family to do without a coffeemaker while waiting for a replacement? No less a replacement necessitated by their faulty product? Speaking to a manager got me absolutely nowhere and he seemed unfazed at the prospect of losing a customer.

      I have owned Cuisinart coffeemakers for years because of how long they have lasted (historically) as well as how responsive the company was with a previous warranty issue I had several years ago. That good faith kept me buying the brand and recommending them to family and friends because they stood behind their products. After my treatment today, that ends unless they make good on what is owed to me - a replacement of the coffeemaker I have without the need to ruin something that works nominally before it is replaced. I don’t hold out much hope for this, but perhaps this will help others make a decision about this company.

      Business Response

      Date: 09/15/2022

      Hi,

       

      Someone from Customer Service will give you a call.

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Cuisinart coffee maker model # ********** in April of 2022 from ******* (order # **************). The thermal carafe was defective and spills coffee all over the place. I received a replacement carafe in July. This carafe is also defective. It appears to be a design flaw. I reviewed this product on *******, and I noticed that I was not the only person with this issue. Cuisinart will not exchange this product for another model. They said that they can only replace the carafe. The carafe is the problem. All I want is a coffee maker that I spent $140 on to actually work properly. Why would I want another carafe when that has a design flaw? Please do the correct thing and allow me to chose a different coffee maker to replace my defective one. If they send me a return postage label, I will return the defective one of course, but I will not pay to ship it back. Thank you!

      Business Response

      Date: 08/23/2022

      Hi,

       

      Someone from our Customer Service team will contact you.

      Customer Answer

      Date: 08/24/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *******

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coffee maker ***** ************* was purchased on 2/18/22 and warranty was registered through manufacturer's web site. On 8/20/22 I made a pot of coffee and when it was done brewing removed the carafe to pour a cup. As soon as the carafe was removed the plastic ring that holds the seal around the hot plate in the bottom snapped. Machine has never been moved or dropped, only normal household use. After 30 minutes on hold I was told this was considered "preventable" and not covered under the alleged 3 year limited warranty. The only way this was preventable was to NOT USE the coffee maker. Terrible customer service and misleading warranty.

      Business Response

      Date: 08/23/2022

      HI,

       

      Someone from Customer Service will give you a call.

      Customer Answer

      Date: 08/29/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a replacement for the defective product and a prepaid label to return the decefective item.



      Sincerely,



      **** ********

    Conair Corporation is NOT a BBB Accredited Business.

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