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Business Profile

Commercial Manufacturers

Conair Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Manufacturers.

Complaints

This profile includes complaints for Conair Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Conair Corporation has 8 locations, listed below.

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    Customer Complaints Summary

    • 170 total complaints in the last 3 years.
    • 51 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/08/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      The company has cancelled my purchase of this item at the price of $119.95.  The current price is $199.95.  So if I want the item I now have to pay $80 more because of their mistake??



      Sincerely,



      ******* ******

      Business Response

      Date: 11/08/2024

      Hello,

       

      Someone from our Customer Service team will contact you shortly.

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      *** *** ********* *** ********* ******* ** *** **  **** *** ******** * ***** * ********* ********

      *******

      Someone from our Customer Service team will contact you shortly."

       

      Since the BBB requested a response from me, the complainant, within seven days, i need to report that as of today, Nov 5, 2024, i have not heard from any "Customer Service Team" representative from this business.  Please advise me concerning next steps i or the BBB should take.

      ***** ******

      nit was NOT COMPARABLE to what I had, I did not want the ****** as a replacement. Without my authorization, company sent ****** (Oct 6, 2024). [Side note: when unpacked, noticed unit had small dent on the top.] Call to company Oct 24, 2024 to complain: new unit not comparable to one I returned, and I already indicated I did not want it as replacement. If they would not send me a replacement comparable to one I had, I wanted my purchase price refunded. Company said no refund as I bought unit through ******, and they did not know IF they would make any more of defective ******** units (which they only made for ******). Said possibly their *** ** model would be comparable in size to what i had, but they would not send as a replacement. They left me only two unreasonable choices: (1) accept air fryer not comparable to one I had purchased, (2) accept their in-store credit which is not enough to purchase any air fryer that might be comparable to the ********.

      Business Response

      Date: 10/30/2024

      Hello,

       

      Someone from our Customer Service team will contact you shortly.

      Business Response

      Date: 11/06/2024

      Hello,

       

      Our Customer Service team has sent you two emails.

      From: *****************************
      Sent: October
      31, 2024 09:12:27 AM
      To:****************************
      Subject: [
      Ticket: ********** ] Cuisinart:******
      Hi *****-

      I am so
      sorry to hear about the trouble you've had with your air fryer, and I'd be more
      than happy to assist! 
      Although the
      *********** is currently on back-order, I was able to scour all our available
      warehouses and find a small stash of them, and I would be more than happy to
      send one out to you.
      Can you
      please provide me with your physical mailing address so that I can get this on
      its way to you?


      Cuisinart
      Consumer Service Team Lead

      Customer Answer

      Date: 11/20/2024

      I have received the replacement air fryer promised by the company.  I have used it once and it appears to be in working order.  I am satisfied with the resolution of my complaint.  ***** ******

    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      ***** ****** ***** *********************
      ***** ********** ******** ** **** ***** **
      *** ********** ***********************
      ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

       

      The company sent the replacement.  Too busy to get back to you on your timelines.  Having spent a lot of time to get them to honor the warranty I believe this closes it.  Thk you

      for the payment of 120.33 for this item, scanned and sent that in. Then silence. I emailed and sent it again, again, no response. Now its been 3 weeks and I called and told "yeah I know they said statement but they want more of a store receipt which is why you didn't hear anything..." on top of that I'm told that even though I'm calling and trying, if I don't get more documentation (which i of course would not have as I provided it already) it will pass the date and won't be honored. That was the last straw so now I'm going to the BBB as something needs to be done.

      Original purchase was in a November of 2021 and email from company states bank statement, cred card statement, store receipt all will do but it looks like we are wasting our time and the co is stalling (Cuisinart is not looking good here) to avoid honoring their warranty even though they know that this thing has been well broke well before this three-year mark and it shouldn't be. Serial number is ****.

      Business Response

      Date: 10/29/2024

      Hello,

       

      Someone from our Customer Service team will contact you shortly.

    • Initial Complaint

      Date:10/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      The address in the other email you sent me is NOT the address I gave you in my correspondence. 
      My current address is


      *** ***** ********* **** ** *** ***** ***** ****** ** ********* ******

      Please confirm that this is the address you’re using to send my replacement order



      Sincerely,



      ****** ********

      ed to just one piece but affected multiple items in the set, I requested that the entire set be replaced.

      In response, the company asked for my shipping information, which I promptly provided on September 6, 2024. However, after sending my details, the company went silent. Despite my repeated efforts to obtain updates, including follow-up emails on September 30 and October 16, I have not received a tracking number, shipping confirmation, or any communication regarding the replacement.

      This lack of responsiveness is unacceptable, especially after acknowledging the defect and agreeing to a replacement. I am seeking resolution in the form of a full replacement of the defective cookware set with one of equal or better quality to the original product I purchased.

      Business Response

      Date: 10/25/2024

      Hello,

       

      Someone from our Customer Service Team will contact you shortly.

      Business Response

      Date: 10/25/2024

      Hello,

       

      That is the US address you provided.  We advise you that we do not ship replacement Internationally. 

      Customer Answer

      Date: 10/25/2024



      Complaint: ********



      I am rejecting this response because:

      This response is truly disappointing and, frankly, absurd. I purchased this product on ******, and it was delivered to me in ****** without any issues, as the attached invoice confirms. The product was clearly available for international purchase and shipment, and I trusted Cuisinart’s brand and service to stand behind this product, regardless of location.
      Additionally, I have attached copies of all our previous correspondence. In these exchanges, your team explicitly agreed to send a replacement for the defective cookware set after I provided all the necessary shipping details. There was no indication that international shipping would be an obstacle at any stage of our conversation until now.
      Therefore, I expect Cuisinart to honor this agreement and ship the replacement to the address I originally provided in our correspondence, rather than the address associated with the BBB platform. Please confirm that you will proceed with the replacement shipment as promised and provide me with a tracking number at your earliest convenience.
      Thank you for your attention to this matter.




      Sincerely,



      ****** ********

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submitted a warranty claim but no reply in over a month. Need a replacement lid for Model ******* as other one’s handle fell off in less than a few months

      Business Response

      Date: 10/22/2024

      Hello,

       

      Someone from our Customer Service team will contact you shortly.

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:



      I haven’t been contacted by anyone from this business. Telling me you will contact me and not contacting me is not an acceptable resolution. Once I am contacted I will then decide if I accept the resolution or not. 


      ***** ***

      a comparable replacement of equal value (lithium model), or compensation for my original purchase of $42.98. I am willing to return the product that was sent to me if a return, which I do not want, if a return label is provided.
      Emails and photos attached.

      Business Response

      Date: 10/10/2024

      Hello,

       

      Someone from our Customer Service department will contact you shortly.

      Business Response

      Date: 10/11/2024

      Hi,

      We sent you an email.  please check your junk emails if you did not receive it.

       

      ***** *******************
      ***** ******* *** **** ******** **
      ***********
      ******** *** * ******* ********** * ******** **** ******************
      ******
       We regret to inform you the original
      model you requested has been discontinued and is no longer available.
      As a courtesy, we will be issuing a refund
      for the amount of $42.98.
      The refund will be processed via check, and
      you should receive it within 4-6 weeks.

      We sincerely apologize for the inconvenience
      this may cause and appreciate your understanding and patience.
      If you have any further questions or
      concerns, please feel free to reach out, or reply to this email at any time.


      Thank you,
      Conair Consumer Service

      Customer Answer

      Date: 10/14/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ***

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: I still have been contacted by the merchant. 



      Sincerely,



      ***** *******

      Business Response

      Date: 10/07/2024

      Hello,

       

      Someone from our Customer Service team will contact you shortly.

      Customer Answer

      Date: 10/23/2024

      I have still not received the return label that I’ve requested several times. The vendor informed me that they will mail me the return label, but I still have not received it.

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a brand new boxed ********* from a charity liquidation. We thought since we were purchasing a brand new unit there would be no issues. Day 1 the pot spewed coffee everywhere as it was brewing. We corrected this the following day by turning down the brew strength. Not ideal but doable. We attempted to use the auto program feature- we woke up to the unit flashing an empty warning and beeping incessantly even though everything was set up correctly to brew the coffee. That morning it let us start the pot manually. A day or two later we lost the ability to even manually run a pot of coffee. The unit blinks “empty” and beeps every time we press brew. I looked online extensively for troubleshooting before finally calling the company. I was not looking for any sort of a hand out, I just need to know how to fix this to make a coffee pot that was used (brand new from the box) for less than one week work. The company was not able to offer any sort of advice on how to fix this issue. Apparently they do not provide ANY sort of troubleshooting services or repairs they just ship you a new unit- which we cannot do because this brand new coffee pot is out of warranty. I just want to know how to make this coffee pot work as it was intended. If this was a year or so into owning the product I’d chalk it up as a loss, but only being able to use a brand new coffee pot for six days and then the company refusing to stand behind it’s product and not be able to, at the very least, tell me how to fix it is ridiculous.

      Business Response

      Date: 09/30/2024

      Hello,

      Someone from our Customer Service team will contact you shortly.

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a ********* tabletop patio heater for Father’s Day. Just now tried using for first time. The unit will not stay on. After contacting ********* they stated the unit was bad. They want a receipt and the unit is on back order. It was a GIFT. Who keeps a receipt that long. Just replace your defective product.

      Business Response

      Date: 09/26/2024

      Hello,

      Someone from our ********* Outdoors division will contact you shortly.

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sorry, I wasn't able to contact you. The company (Conair) did respond promptly with an email and phone call. They replaced the unit with an almost identical one. I am satisfied with their response. Notably, they did not explain why it took three messages to them, followed by a complaint to BBB, to get them to take any action, nor did they offer any apology. I'm grateful to the BBB for your help in resolving this problem. Thanks and please keep up your valuable work!

      Business Response

      Date: 09/23/2024

      Hello,

       

      Someone from our Customer Service team will contact you shortly.

    Conair Corporation is NOT a BBB Accredited Business.

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