Business Profile

Commercial Manufacturers

Conair Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Conair Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

169 total complaints in the last 3 years.
50 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/09/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called on 12/2/2024 to cancel an order. They said they can’t, but will provide a return shipping label. Said 24/48 hours I’d receive a label. Called back on 12/6/2024 saying no return label, they said they re-submitted for the label to be sent. Call again on 12/9/2024 saying still no return label. They go you gotta wait 24/48 hours. Not to mention the emails I did receive said I’d receive an email, which never came. So I responded to the emails, asking where the label was. No response….
Business Response
Date: 12/09/2024
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 12/09/2024

Complaint: ********

I am rejecting this response because: Yet again, nobody followed thru and contacted me like was said via their response. Company is a scam! It really isn’t that hard to do what you say you’re going to do, like send an email a week ago.

Sincerely,

******* *****
Business Response
Date: 12/10/2024
Hello,
You spoke with someone today and you received the *** label.
Customer Answer
Date: 12/11/2024

Complaint: ********

I am rejecting this response because:
it took 8 days to get a label, numerous phone calls, ignorant customer service reps & supervisors. Plus the lady claimed that she’d refund my money after I gave her the tracking info. That also hasn’t happened. All I can say is this company is a sham, strong people along, say they’ll do something, yet never follows thru. Hence why it took 8 days to get a return label unlike the 24-48 hours which was originally told.

Sincerely,

******* *****
Initial Complaint
Date:12/04/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This Cuisinart CoffeeMaker is defective and unusable. This is a waste of money. The programming just stops working and the coffee doesn't pour out. The lights are so dim and small that you need to use a MAGNIFYING glass to reprogram it again, and again. I am 81 years old and consumers like me need numbers that do don't need a magnifying glass, and well lit as well.

No more Cuisinart products. Quality control woefully negligent. Doesn't consider the consumers who have to struggle with a coffeepot that is so carelessly manufactured.
Customer Answer
Date: 01/02/2025
I hope that Conair is taking this complaint seriously because all too often, defective products are sold to consumers who are left to deal with the consequences. The failure to respond quickly, is in line with their failure to address their defective products.

Where is Conair's quality control?

***** *********
Initial Complaint
Date:12/03/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My coffeemaker was making a grinding sound and continued to display a "descale" message even after 5 complete attempts to descale. I was told a replacement was going out that afternoon after receiving special consent to continue using the coffeemaker until the replacement arrived. I then began receiving emails (8 total) telling me they could do nothing until I cut the cord. I cut the cord, I then received an email telling me that was not sufficient, it needed to be cut at the outlet of the cord. I did so. I then continued receiving emails stating that the cord was not cut sufficiently. I ended up cutting it in 20 pieces only to be told four days later it would take (at best) 7 - 10 days to receive a replacement. I am told by Diane (******* that they may be able to expedite the shipment. I have no faith that this is going to happen. Why was not able to do as I was initially instructed: continue using the coffeemaker and when you receive the replacement cut the cord and send a picture?
Business Response
Date: 12/03/2024
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 12/06/2024
12/5/2024:The company sent me another single serve coffee maker. It does not work. It shows an EEO error. I called customer service and we walked through several attempts to solve the problem to no avail. I was told to cut the cord and they would send another maker. I requested the young lady stay on the line with me until she received the pics of the cut cord to ensure there were no problems. I did not want to go through what I had already gone through. She verified the pics were "perfect". She asked if I wanted the same model coffeemaker or would I prefer another. The only other single serve coffeemaker they have is a smaller machine. I would prefer the larger water dispenser. I agreed to try the same model, again.
Initial Complaint
Date:11/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last week, I placed an order on cuisinart***m for a gift for someone. I did not consent to being added to any mailing lists or for my personal information to be used for any purpose other than fulfilling the order, but Cuisinart has started sending me marketing communications. They clearly have added me to at least one mailing list without my consent, in violation of the ******** Privacy Act. They need to remove me from any and all mailing lists, digital or physical, and cease all use of my personal information that is not strictly necessary to fulfill the order or maintain legally required records. They also need to fix their configuration to stop doing this to customers and potential customers; that includes turning off "abandoned cart" notifications since they do not have any consent to send them or to store PII at all on orders people did not complete.
Customer Answer
Date: 11/25/2024
I realized after submitting the complaint that the email address at which they have already started spamming me (the same one I have listed in this complaint) is *not* the one I used on the completed order. It's one with which I had earlier tried to place an order but their website failed repeatedly, so I tried again with a different email and payment method. They have no business storing or using this email address or any PII associated with it for any purpose whatsoever and need to completely delete it.
Business Response
Date: 11/26/2024
Hello,

We will notify our marketing team.
Customer Answer
Date: 11/26/2024

Complaint: ********

I am rejecting this response because: Notifying a team does not resolve the issue, and the marketing team is unlikely to be the ones with the power to fully delete my personal information. They need to actually remove me from all lists and delete my personal information, *then* respond here to confirm when it is complete.

Sincerely,

******** *******
Business Response
Date: 11/26/2024
Hello,

Our Marketing team was able to remove your information.

Thank you for contacting us.
Initial Complaint
Date:11/21/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Conair Cord Keeper 1875 hairdryer cord shorted and caught fire where cord attached to plug
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacting ******** for a warranty replacement on my trimmer. To no resolve was ignored and never reached out to by the company to specially for one to have a warranty that seems useless

Please send a replacement charger for my unit I have reached out already
Business Response
Date: 11/12/2024
Hello,

Someone from our Customer Service Team will contact you shortly.
Customer Answer
Date: 11/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Great customer service very helpful thanks again

Sincerely,

**** ******
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a flat iron on 4/25/24. On 10/23/24 I submitted a warranty request because my flat iron broke within less than a year of owning, within the warranty. I was sent a replacement that was not the product i originally purchased and did not meet my needs. I followed up with Conair on 11/5/24 to let them know of their mistake, they responded to tell me I was stuck with what they sent. I just want to have my correct flat iron replaced, as it meets my needs within my business as a cosmetologist.
Business Response
Date: 11/12/2024
Hello,

Someone from our Customer Service team will contact you shortly.
Initial Complaint
Date:11/08/2024
Type:Delivery Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 23, 2024 I placed an order for an indoor pizza oven model ******* (see order.pdf). I received an email on Oct 24 saying my order had shipped and tracking number ****************** was provided.
As of today (Nov 8, 2024) the tracking number shows that *** does not have the package (see ********************** **********).
I contacted the company via their contact form (Ticket: **********) (see attachment ticket.pdf) and was told it was processing). I emailed the company on Nov 7, but have had no reply.
I would like to have my order shipped as soon as possible.
Business Response
Date: 11/08/2024
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 11/08/2024

Complaint: ********

I am rejecting this response because:
The company has cancelled my purchase of this item at the price of $119.95. The current price is $199.95. So if I want the item I now have to pay $80 more because of their mistake??

Sincerely,

******* ******
Initial Complaint
Date:10/30/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cuisinart ******** *** Air Fryer purchased from ******. Unit failed. Too late to return to ******. Called company (Aug 27, 2024) and was told the unit cannot be repaired (company stated part that failed in my unit is common problem with their ******** air fryers) but replacement is covered under company warranty. I should return broken unit (company paid postage), and they would send new one in 2-3 weeks. Defective unit returned (Sept 4, 2024), and company acknowledged receipt. Called company Sept 25, 2024 asking where is new unit. I was told ******** unit on back order and company not sure when they will receive new units (maybe a couple of months). Although the ******** has high failure rate, they did not know if it would be discontinued. Company's alternative is to send ****** Air Fryer as replacement. My research found this "replacement" is considerably smaller with different dimensions and will cook far less items at one time than ********. I told company because this unit was NOT COMPARABLE to what I had, I did not want the ****** as a replacement. Without my authorization, company sent ****** (Oct 6, 2024). [Side note: when unpacked, noticed unit had small dent on the top.] Call to company Oct 24, 2024 to complain: new unit not comparable to one I returned, and I already indicated I did not want it as replacement. If they would not send me a replacement comparable to one I had, I wanted my purchase price refunded. Company said no refund as I bought unit through ******, and they did not know IF they would make any more of defective ******** units (which they only made for ******). Said possibly their *** ** model would be comparable in size to what i had, but they would not send as a replacement. They left me only two unreasonable choices: (1) accept air fryer not comparable to one I had purchased, (2) accept their in-store credit which is not enough to purchase any air fryer that might be comparable to the ********.
Business Response
Date: 10/30/2024
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 11/05/2024
*** *** ********* *** ********* ******* ** *** ** **** *** ******** * ***** * ********* ********

*******

Someone from our Customer Service team will contact you shortly."

Since the BBB requested a response from me, the complainant, within seven days, i need to report that as of today, Nov 5, 2024, i have not heard from any "Customer Service Team" representative from this business. Please advise me concerning next steps i or the BBB should take.
***** ******
Business Response
Date: 11/06/2024
Hello,

Our Customer Service team has sent you two emails.
From: *****************************
Sent: October
31, 2024 09:12:27 AM
To:****************************
Subject: [
Ticket: ********** ] Cuisinart:******
Hi *****-

I am so
sorry to hear about the trouble you've had with your air fryer, and I'd be more
than happy to assist!
Although the
*********** is currently on back-order, I was able to scour all our available
warehouses and find a small stash of them, and I would be more than happy to
send one out to you.
Can you
please provide me with your physical mailing address so that I can get this on
its way to you?

Cuisinart
Consumer Service Team Lead
Customer Answer
Date: 11/20/2024
I have received the replacement air fryer promised by the company. I have used it once and it appears to be in working order. I am satisfied with the resolution of my complaint. ***** ******
Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My spouse purchased a Cuisinart ****** Air Fryer online (ecommerce) from ***** and paid for it in Dec/Jan22 but ordered Nov 2021. This device is one of three we have purchased due primarily to the quality guaranteed by a warranty of 3 years max. Although never hoping to have to use it, I did the recommended thing and preregistered EVERY one of the items on their site and recorded those serial numbers (This one is ****), when I bought them so years ago. Not really wanting to have our money back, but more of an option in case something went wrong so that we could at least get a replacement. The other items are still working and doing great but the air fryer is fritzing bad (arc'ing and sometimes turning off and on without assistance...). Its a true safety issue so I contacted the company. I was told that due to the age of the time, even though they confirmed the serial number, to guarantee the purchase date. I had to dig (alot) and found the ***** credit card statement (attached) for the payment of 120.33 for this item, scanned and sent that in. Then silence. I emailed and sent it again, again, no response. Now its been 3 weeks and I called and told "yeah I know they said statement but they want more of a store receipt which is why you didn't hear anything..." on top of that I'm told that even though I'm calling and trying, if I don't get more documentation (which i of course would not have as I provided it already) it will pass the date and won't be honored. That was the last straw so now I'm going to the BBB as something needs to be done.

Original purchase was in a November of 2021 and email from company states bank statement, cred card statement, store receipt all will do but it looks like we are wasting our time and the co is stalling (Cuisinart is not looking good here) to avoid honoring their warranty even though they know that this thing has been well broke well before this three-year mark and it shouldn't be. Serial number is ****.
Business Response
Date: 10/29/2024
Hello,

Someone from our Customer Service team will contact you shortly.
Customer Answer
Date: 11/07/2024
***** ****** ***** *********************
***** ********** ******** ** **** ***** **
*** ********** ***********************
******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********

The company sent the replacement. Too busy to get back to you on your timelines. Having spent a lot of time to get them to honor the warranty I believe this closes it. Thk you

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Conair Corporation is NOT a BBB Accredited Business.