Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 519 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for some garments with a decently reputable merchant on 4/4/2024 and the merchant shipped it out within 24 hours after I placed it. I then received the tracking number through ****, and I saw it listed Pitney Bowes as the shipment partner.
It shows Pitney Bowes receiving the parcel on 4/5 at their ***** *********** ** facility then that it departed this facility on 4/6 and **** has been "awaiting item" since then. It is now 4/16 and the status has not changed at all and **** has not received the item. Pitney Bowes own tracking website just shows the same thing, but they seem to be pushing back the "expected delivery" every few days. Last week it said "Arriving by 4/12" and now it says "Arriving by 4/16" but I'm very doubtful, I'm sure it will update to 4/19 later today. The garments I purchased were for an upcoming trip I'm taking on 5/1 so it's time sensitive.
I am in awe with how many other folks have this exact experience listed here on BBB. The merchant had listed shipping taking 3-5 days originally and now it's saying 6-16 days so I'm concerned my parcel has just been lost or stolen after reading a lot of these and I'm just a few states away so there shouldn't be this long of delay.
My tracking number is ********************************** for reference.
Business Response
Date: 04/22/2024
***** *********
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Thank you for contacting Pitney Bowes regarding parcel ID
**********************************, from client ******. We have researched this
parcel and show it did encounter a delay between processing centers. This delay
has been resolved and the parcel has continued on its way to the customer. The
latest update is shown departing our ******** ** facility on 18 April. Please accept our apologies on behalf of all
parties involved. Should the customer need any further assistance, their
merchant can escalate the issue through the proper support channels.
Thank you,
Respectfully,
Benjamin T*******
Client Support AnalystCustomer Answer
Date: 04/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:04/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes lost several of my packages. My tracking numbers are:
********************************** ********************************** ********************************** ********************************** **********************************
In total, there were 6 orders that were lost. How do you lose this many packages all at once? I am looking for this to be investigated. The orders were shipped out at the end of February and beginning of March. It’s now mid April and I still don’t have my packages. They have all been sitting at the same spot for over a month now.Business Response
Date: 04/17/2024
***** **** *******
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
****** *****
**** ******** ** **** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Thank you for contacting Pitney Bowes on behalf of Ms. Jones
regarding the parcels below shipped from client *******. We have researched
these barcodes *********************************************************************** ***********************************
**********************************). We have investigated the
issue and note that all parcels were shipped from our ************ ** hub using
Amazon Air to reach **** and the customer location in ******. Unfortunately,
The parcels have not updated after their respective ship dates from the hub.
Due to the length of time since the last update on these
parcels, we do not expect to see further updates. On behalf of all parties, we
apologize for the inconvenience this has caused. We must request that Ms. Jones
follow up with ******* for further assistance according to their internal
procedures.
Thank you
Respectfully,
Benjamin T*******
Client Support AnalystCustomer Answer
Date: 04/19/2024
Complaint: ********
I am rejecting this response because there hasn’t been any investigation in how the 4 different packages were lost at once. The response was vague and was sent in a day. No investigation was done in tracking down the packages. Have the packages actually left the Pitney Bowes facility?
Sincerely,
****** *****Business Response
Date: 04/25/2024
***** ***** ****
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
****** *****
**** ******** ** **** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Thank you for contacting Pitney Bowes on behalf of Ms. ***** regarding the parcels below shipped from client *******. We have researched these barcodes *********************************************************************** ***********************************
***********************************. We have investigated the issue and note that all parcels were shipped from our ************ ** hub using Amazon Air to reach **** and the customer location in ******. Unfortunately, The parcels have not updated after their respective ship dates from the hub.
Due to the length of time since the last update on these parcels, we do not expect to see further updates. On behalf of all parties, we apologize for the inconvenience this has caused. We must request that Ms. ***** follow up with ******* for further assistance according to their internal procedures.There is nothing more Pitney Bowes can do. We have closed this case.
Thank you
Respectfully,
Benjamin T*******
Client Support AnalystInitial Complaint
Date:04/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The **** ** ****** acct #********** have been under contract since at least 2008 with Pitney Bowe. We contacted them March 2023 to pick up the machine we were no longer using. They stated they would. When they did not I called again and they stated our contract was not up until 06/29/2023 and that the lease fee of $147.33 had to be paid that would cover until 06/29/2023. that invoice was received by email on October 5th 2023. We made that payment check ******* October 13, 2023. We still have the machine which has not been in use since January of 2023. They are now saying we need to pay additional quarterly payments before they can pick it up. The **** ** ****** acct ********** did not renew the contract. It is like a vicious circle trying to get them to pick up and stop billing us.Business Response
Date: 04/17/2024
*
***** *** *******
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
**** ********* ***
* *
******* ** **********
*** *** * ********
Dear *******,
I am in receipt of BBB complaint: ********
The client’s lease is up and being terminated. We are waiving
the three invoices billed after End of Lease.
********** 147.33
********** 147.33
********** 147.33
Thank you,
Missi B******
AdvocateCustomer Answer
Date: 04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:04/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order at **** *** **** ***** and it was shipped promptly. It hasn’t moved since 4/3 from the PB location and should have been delivered today but **** has not received the package.
Tracking # ******************************Customer Answer
Date: 04/10/2024
It looks like the package has started moving and tracking was updated today.Business Response
Date: 04/11/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** ******
**** ******* **** ** **
**** ******* ** *****
********** ********
**** ********
Thank you for
contacting Pitney Bowes regarding parcel ******************************.
The tracking has been updated online.
The parcel has an estimated delivery date of April 14, 2024.
There are no issues with the delivery of this parcel, the parcel is updating
and moving through the network as it should.
Thank You,
Rebecca
Client Advocate TeamCustomer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ******Initial Complaint
Date:04/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with a ******-based beauty website, **************************/, on 2/21/2024. The company shipped my order from a warehouse in ***** via the shipping company ******* on 2/26/2024 and provided me with tracking number ************. Since 3/6/2024, this tracking information has said this: "2024-03-06 20:04
(***** *****, Arrived Shipping Partner Facility, ******* Awaiting Item." Knowing international orders take longer, I waited to contact ****** *** *****, but e-mailed them on 3/27/2024 inquiring if they had any further information or knew if my order had left ***** yet. They were very responsive and contacted ******* and ******* informed them that there was a delay at their partnered warehouse due to orders from other ******* dropship websites and could not provide a timeframe on when my order would arrive. They did, however, let ****** *** ***** know that the partner company that current has my order is Pitney Bowes and that my order has been sitting at their warehouse in ***** ***** ** and the **** tracking number is: **************************. I have tried contacting Pitney Bowes but their website has 0 customer service contact information and refers you to contact the website you purchased from. I tried calling the number I have for our business account at my job and was told the same thing. I also tried contacting **** for help and was told they can't do anything since it's not in their possession yet. It is not ****** *** *****'s fault this is happening and something needs to be done to change how this Pitney Bowes warehouse operates. It should never take a month to process an order and hand it off to ****. I still don't have this order and it's been sitting 1 state away from me for over a month. I have had nothing but negative experiences with Pitney Bowes both professionally at my work and personally. Please help.Business Response
Date: 04/09/2024
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** ********** *** *** **
********* ** *****
********** ********
**** ********
Thank you for contacting Pitney Bowes regarding parcel **********************************.
We have investigated this with our internal teams. Unfortunately, they
were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the
item is unlikely to progress further toward its destination. We recommend that
the consumer contact their merchant for further assistance through their
internal processes.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/09/2024
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** ********** *** *** **
********* ** *****
********** ********
**** ********
Thank you for contacting Pitney Bowes regarding parcel **********************************.
We have investigated this with our internal teams. Unfortunately, they
were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the
item is unlikely to progress further toward its destination. We recommend that
the consumer contact their merchant for further assistance through their
internal processes.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/09/2024
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** ********** *** *** **
********* ** *****
********** ********
**** ********
Thank you for contacting Pitney Bowes regarding parcel **********************************.
We have investigated this with our internal teams. Unfortunately, they
were unable to locate the item within our inventory.
We apologize for this inconvenience. Given the elapsed timeframe, the
item is unlikely to progress further toward its destination. We recommend that
the consumer contact their merchant for further assistance through their
internal processes.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 04/09/2024
Complaint: ********
I am rejecting this response because:It is unacceptable that a package that was in your possession went missing and you take 0 responsibility for it. Your business practices and customer service need to change drastically!
Sincerely,
******* *******Customer Answer
Date: 04/09/2024
Complaint: ********
I am rejecting this response because:It is unacceptable that a package that was in your possession went missing and you take 0 responsibility for it. Your business practices and customer service need to change drastically!
Sincerely,
******* *******Customer Answer
Date: 04/09/2024
Complaint: ********
I am rejecting this response because:It is unacceptable that a package that was in your possession went missing and you take 0 responsibility for it. Your business practices and customer service need to change drastically!
Sincerely,
******* *******Business Response
Date: 04/11/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** ********** ***
*** **
********* ** *****
********** ********
**** ********
Thank you for
contacting Pitney Bowes regarding parcel **************************.
Unfortunately, they were unable to locate the
item within our inventory.
We apologize for this inconvenience. Given the
elapsed timeframe, the item is unlikely to progress further toward its
destination.
We recommend that the consumer contact their
merchant for further assistance through their internal processes.
Pitney Bowes does consider this matter resolved,
as there is nothing additional we can do to assist.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/11/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** ********** ***
*** **
********* ** *****
********** ********
**** ********
Thank you for
contacting Pitney Bowes regarding parcel **************************.
Unfortunately, they were unable to locate the
item within our inventory.
We apologize for this inconvenience. Given the
elapsed timeframe, the item is unlikely to progress further toward its
destination.
We recommend that the consumer contact their
merchant for further assistance through their internal processes.
Pitney Bowes does consider this matter resolved,
as there is nothing additional we can do to assist.
Thank You,
Rebecca
Client Advocate Team
Business Response
Date: 04/11/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** ********** ***
*** **
********* ** *****
********** ********
**** ********
Thank you for
contacting Pitney Bowes regarding parcel **************************.
Unfortunately, they were unable to locate the
item within our inventory.
We apologize for this inconvenience. Given the
elapsed timeframe, the item is unlikely to progress further toward its
destination.
We recommend that the consumer contact their
merchant for further assistance through their internal processes.
Pitney Bowes does consider this matter resolved,
as there is nothing additional we can do to assist.
Thank You,
Rebecca
Client Advocate Team
Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only since knowing the business will not do anything to correct the issue. I would like this complaint posted on your site for other consumers to hopefully discourage anyone from doing business with them.
Sincerely,
******* *******Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only since knowing the business will not do anything to correct the issue. I would like this complaint posted on your site for other consumers to hopefully discourage anyone from doing business with them.
Sincerely,
******* *******Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only since knowing the business will not do anything to correct the issue. I would like this complaint posted on your site for other consumers to hopefully discourage anyone from doing business with them.
Sincerely,
******* *******Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Sir,
I hope this message finds you well and in good spirits.
My name is **** ********** and I am reaching out for your assistance regarding a package that is critical to the **** trade-in program, which, as per the latest updates, seems to have encountered an issue while under the care of Pitney Bowes.
Summary of the Situation:
On February 17, I entrusted **** with a package containing a valuable device intended for the **** trade-in program. This package, bearing the tracking number 9267 6901 0079 6421 4282 30, was subsequently handled by Pitney Bowes as the agent for the **** pickup. According to the tracking information available to me, the package was in transit as of February 21. Unfortunately, there have been no further updates since then, leaving the current whereabouts of this package unknown.
Request for Assistance:
This device not only holds monetary value but is also pivotal for the completion of my trade-in transaction with ***** The absence of any progress or update on this package has left me in a difficult position, prompting me to seek your direct assistance.
Could you please guide me on how to proceed or whom to contact within your organization to inquire further about this package? Your support in this matter would be immensely appreciated and would greatly assist in alleviating my concerns.
Attached Documentation:
Enclosed with this email, you will find the pertinent tracking information, which I hope will aid in the investigation of the package’s current status.Business Response
Date: 04/17/2024
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *********
** *****
********** ********
**** ********
Thank you for contacting
Pitney Bowes regarding parcel: ******************************This parcel weighted
0.49lbs, with the following dimensions (14.96"L 10.59"W 0.67"H)
and was returned to **** Facility (**** ****** **) on February 21, 2024.Kindly contact your
retailer **** for further assistance and resolution according to their
internal processes.Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:04/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes keeps charging for equipment we don't have and has not provided refund of unused postage for over seven month.Business Response
Date: 04/08/2024
***** *** *******
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** * ***** **
********** ** **********
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********
Update on this case, ********.
Would like to inform you that your unused funds of $905.47 have
been found and have been credited to your reserve account ********.
Please fill out refund request form on the website so then
you'll get a refund on your unused funds. Or you may open link below for the
refund request form.
******************************************************************
Please note once asked for an account type, please choose
postage by phone (8 digits) and add this account number: ********. Once
completed with confirmation number, you will receive your refund check within
10-15 business days.
Please let us know if you're able to fill out the refund request
form and please provide your confirmation number, for us to confirm it.
Thank you,Business Response
Date: 04/08/2024
***** *** *******
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** * ***** **
********** ** **********
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********
Update on this case, ********.
Would like to inform you that your unused funds of $905.47 have
been found and have been credited to your reserve account ********.
Please fill out refund request form on the website so then
you'll get a refund on your unused funds. Or you may open link below for the
refund request form.
******************************************************************
Please note once asked for an account type, please choose
postage by phone (8 digits) and add this account number: ********. Once
completed with confirmation number, you will receive your refund check within
10-15 business days.
Please let us know if you're able to fill out the refund request
form and please provide your confirmation number, for us to confirm it.
Thank you,Business Response
Date: 04/08/2024
***** *** *******
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
*** * ***** **
********** ** **********
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********
Update on this case, ********.
Would like to inform you that your unused funds of $905.47 have
been found and have been credited to your reserve account ********.
Please fill out refund request form on the website so then
you'll get a refund on your unused funds. Or you may open link below for the
refund request form.
******************************************************************
Please note once asked for an account type, please choose
postage by phone (8 digits) and add this account number: ********. Once
completed with confirmation number, you will receive your refund check within
10-15 business days.
Please let us know if you're able to fill out the refund request
form and please provide your confirmation number, for us to confirm it.
Thank you,Customer Answer
Date: 04/08/2024
Complaint: ********
I am rejecting this response because: I have filled Pitney Bowes out multiply times and have been rejected each time. This is just another stall on their end to give me the refund. They do anything different, they do not try to figure out why this is failing on their end.I have attached the last request and rejection.
Sincerely,
***** *****Customer Answer
Date: 04/08/2024
Complaint: ********
I am rejecting this response because: I have filled Pitney Bowes out multiply times and have been rejected each time. This is just another stall on their end to give me the refund. They do anything different, they do not try to figure out why this is failing on their end.I have attached the last request and rejection.
Sincerely,
***** *****Customer Answer
Date: 04/08/2024
Complaint: ********
I am rejecting this response because: I have filled Pitney Bowes out multiply times and have been rejected each time. This is just another stall on their end to give me the refund. They do anything different, they do not try to figure out why this is failing on their end.I have attached the last request and rejection.
Sincerely,
***** *****Business Response
Date: 04/12/2024
Dear Stewart,
I am in receipt of BBB complaint: ********
Update on this case, ********.
Client called me directly and has confirmed he got his refund.
Thank you,Business Response
Date: 04/12/2024
Dear Stewart,
I am in receipt of BBB complaint: ********
Update on this case, ********.
Client called me directly and has confirmed he got his refund.
Thank you,Business Response
Date: 04/12/2024
Dear Stewart,
I am in receipt of BBB complaint: ********
Update on this case, ********.
Client called me directly and has confirmed he got his refund.
Thank you,Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Money has been refunded.
Sincerely,
***** *****Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Money has been refunded.
Sincerely,
***** *****Customer Answer
Date: 04/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Money has been refunded.
Sincerely,
***** *****Initial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not get an invoice in feb... had a balance of $117 and they charged me $41 for a one month late fee......... how is this possible to charge so much for one month...???Business Response
Date: 04/08/2024
*
***** *** *******
****** ******** ****** ** ***********
******* **********
******* ********** **********
** ****** ***
***** * ***** ******** ****
*** *
**** ****** ** **********
*** *** * ********
**** ********
I am in receipt of BBB complaint: ********.
Amount Waived: $41.00
Reason: BBB ********
Negotiation: NO
Case# 36870068
Purchase Power account ****************
Thank you,
Missi B******
AdvocateInitial Complaint
Date:04/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the company tricked me into this contract by sending me flyers of no strings attached and so on and so forthBusiness Response
Date: 04/04/2024
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
** ********** ****
************ ** *****
********** ********
**** ********
The client will need to pay a settlement to
fulfill the lease obligation. The lease began on August 15th, 2022. Payments
have been made to ratify the lease agreement.
The client will need to pay a lease settlement
should they want to terminate the lease agreement.
A case can be created online to request a settlement
letter at ********************.
Thank You,
Rebecca
Client Advocate Team
Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an contract of an equipment lease with Pitney Bowes that expires on 04/09/2025 but their leasing machine that I have is not longer in compliance with current regulations. They offer me a new machine with a higher cost but I just want to return the not compliant machine and be able to terminate my lease now. They said that they could terminate my lease if I pay the remaining balance of the lease and a penalty.Business Response
Date: 04/04/2024
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****** ******** ****** ** ***********
******* ********** ******* ********** **********
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********* ** *****
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************ ** *****
********** ********
**** ********
The client will need to pay a settlement to
fulfill the lease obligation. The client’s equipment is compatible until the
end of the lease agreement. Should the
client want to renew at the end of the lease agreement, new equipment can be
offered at that time.
The client will either need to continue with the lease
agreement or pay the settlement to fulfill the lease obligation. The process the
client received the proper process for the lease termination.
Thank You,
Rebecca
Client Advocate Team
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