Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes

  230 W Monroe St Ste 1150 Chicago, IL 60606-4805

• 

  Pitney Bowes

  650 Northlake Blvd Ste 490 Altamonte Springs, FL 32701-6126

• 

  Pitney Bowes, Inc.

  PO Box 1808 Pelham, AL 35124-5808

• 

  Pitney Bowes

  395 Oyster Point Blvd Ste 310 South San Francisco, CA 94080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up with Pitney Bowes in April 2023. We have not had any issues until recently. Over the holidays, we had a lot of promotional mailers sent out and needed to add more funds for postage. The next month they sent us an extra charge for not having enough money on our account. Then they charged us again for having too much funds in our account. When we spoke to them, they said, "it is what it is," and there is nothing they can do about it. We then asked about cancelling the service and they said it would cost $1888.00 to cancel. It turns out the contract is a 5 year lease that was hidden in small prints. When searching for competitors, they charge half the price with no contract. Hopefully this helps anyone else thinking of signing up with them. Run away and find someone else that is fair and honest. We will be transferring to Quadient Mailing Solutions.

  

  Business Response

  Date: 03/18/2025

  Hello,
  
  Thank you for reaching out to Pitney Bowes
  
  I can see you were charged an overage fee and an overlimit fee.
   
  Overage Fee
  Your Purchase
  Power terms and conditions include a monthly postage purchase threshold. If you
  go over this, an Overage Fee, based on the percentage included in your Purchase
  Power Terms & Conditions, is assessed on any amount over the threshold
  during the statement period. This fee covers the cost of borrowing funds beyond
  the set threshold, and you'll see it on your monthly Line of Credit (Purchase
  Power) statement.
   
  Overlimit Fee
  An Overlimit Fee
  is incurred when you exceed your total credit limit for your Line of Credit
  (Purchase Power).
  Tip: If you
  consistently exceed your credit limit, consider applying for a credit limit
  increase to accommodate your monthly business needs.
  
  There would be a settlement amount to pay if
  you did want to terminate early as your lease is due to run until 18-JUL-2028. 
  
  Thank you 
  Laura

  Customer Answer

  Date: 03/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because these fees are ridiculous and excessive. We are getting charge for running out of funds and charged for adding more funds. No one else does this and are half the price of your monthly fee. We have used your service for 2 years and have never had a problem. We are still planning on finding a new vendor. 
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** *** ******** entered into a new agreement in February 2022 with Pitney Bowes (PB). It was a very simple agreement. I never understood and it was never communicated that PB billed like no other vendor, and we believe their unique, confusing, and entrapping billing programs confused our experienced controller which ended up turning a $600 a month postage bill into what is now over $7000 in late fees and finance charges. The primary examples of the PB's unique, confusing, and entrapping billing programs are 1) PB sent two different bills one for postage and one for the machine. Who ever heard of two bills from one company? 2) PB’s postage bill was billed like a credit card bill with minimum payments which our controller paid thinking that was what was due. Since the controller didn’t understand this was like a Credit card company billing this unique credit card billing practice ended up adding $7,000 in exorbitant late fees and finance charges to our account. No other vendor of ******** *** ******** billed like a credit card company. 3) PB issued a $15,000.00 credit line for a $600.00 a month postage account. I never requested this credit line and this set the trap that my controller unknowing fell into and 4) PB erratic delivery of statements and notifications especially during Covid-19, and on-line statements they rarely saw, ultimately failed to properly alert me of all these ongoing issues. In the end we were billed over $7000 in late fees and finance charges that we don't believe we owe. I would like to add our controller had and continues to have a perfect payment record with all our other vendors, so these issues were solely with and caused by PB. We are a very dissatisfied customer and want PB to credit all of the finance charges and late fees caused by the PB's unique, confusing, and entrapping billing programs. We hope the BBB can assist our small company in resolving this dispute. Thank you for any assistance you can provide.

  

  Business Response

  Date: 03/05/2025

  The Purchase Power line of credit is set up for automatic payments of the minimum balance due.  This was done using the email address ********************** on 2/28/2022.  If you prefer to prepay for postage you are able to do that instead of using the line of credit.  If the Purchase Power amount due is not paid in full each month there are finance charges added to the balance.  

  Customer Answer

  Date: 03/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1. I believe that adding fees against an autopay account is unethical.

  2. I never requested a credit line. 

  3. I never requested a credit line increase.

  4. The credit was extended beyond my current credit line in a tactic to add additional fees.

  5. This deceptive business practice has been experienced by others who worked with the BBB and these business practices need to stop as it should not be a goal for a company to extort their customers. 

  6. The intent of my controller was not to sign up for minimum payment only.
  
  
  
  Sincerely,
  
  
  
  **** ******

  

  Business Response

  Date: 03/20/2025

  The Pitney Bowes website offers the minimum payment due or full payment option when setting up automatic payments.  This can be changed anytime and this minimum payment notification is displayed on the website in the Autopay settings.  The minimum amount due and full amount due is also listed on the Purchase Power statement.  

  Customer Answer

  Date: 03/20/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. Stop using deceptive business practices to fleece customers. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes terminated our contract without our consent, due to a mistake made by Pitney Bowes employees and now they do not want to reinstate our contract, stating there is nothing they can do about the old contract, and we have to sign a new contract. In the meantime, I have no access to the meter that i need to put stamps, in order to run my business.

  

  Business Response

  Date: 03/05/2025

  Meter ******* and ******* were refilled in February 2025.  Can you confirm which meter you are looking to use so we can confirm the contract.  

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with Pitney Bowes for a postage machine. The contract was to expire in April 2025. However, a few months ago, the postage machine died. When I requested a new one, they sent me a machine that was still logged into another person's account (which happened to be the *** ********* ****** ********** ******). They refused to send a new, working machine. I was billed for the return of both the broken machine and the *** ********* machine and billed for 2023 property taxes, which are exempt in the State of *********. I do not believe I should have to pay $43.99 for the property taxes or $79.13 for the return of the machines. My contract was also paid in full through April, and there was no refund for the prepaid contract fees, either.

  

  Business Response

  Date: 02/27/2025

  $43.99 Invoice ********** was waived on 2/4/25.  $90.90 Invoice ********** for leasing period 1/30/25 - 4/29/25 was also waived on 2/4/25. $79.13 return fee Invoice ********** is part of the terms and conditions for canceling Lease **********. 

  Customer Answer

  Date: 02/27/2025

  
  
  ********** ********
  
  
  
  I am rejecting this response because: there never was an invoice ********* for $90.90. I cannot figure out what that would be for.  Further, we did pay invoice ********** for the period of 1/30/25 to 4/29/25 for $184.36 on 1/7/25, and nothing was refunded.  Our machine stopped working on January 17, which was reported immediately, and prior to beginning the new lease period on 1/30.  I cannot reach a person on the 1-800 number to discuss the issue.  Finally, the overpayment on invoice ********** should cover the $79.13 for returning the broken machine and ** ****** ******** machine, especially because we were never provided with a working machine. 

  Therefore, if Pitney Bowes would like the $79.13 payment, then they need to refund $184.36. 

  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 03/03/2025

  For client satisfaction we are waiving the $79.13 return fee.  

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Pitney Bowes due to deceptive business practices, lack of transparency, and refusal to cancel services. Despite repeated attempts via email, chat, and phone, my requests have been ignored, and I have been trapped in a cycle of forced billing.
  
  I requested cancellation 4 months ago and was told to pay a balance first. I paid, yet my request was ignored. Instead, I received another bill and was again told I couldn’t cancel until it was paid. I was also told theres no charge in canceling. Please see the attached documentation for proof. All exchanges by me were respectful.
  
  Pitney Bowes now claims we are under contract until 2027, yet neither I nor the company owner signed such an agreement. A former employee without authorization allegedly signed it. Pitney Bowes expects their clients to uphold the contract, when they can't even uphold their end of the contract since their promised customer service is non existent.
  
  I requested an itemized invoice for the $1,400 balance, but only received vague statements with no breakdown of charges. Even their representatives couldn’t explain it. I finally got an excel sheet of charges, which I then sent a question in response and got ignored. Reminded again, got ignored again. It's not been over a week.
  
  Emails are ignored, calls lead to automated responses, and chat support is unhelpful. The only way I reached a human was through a Reddit loophole. When I finally spoke to someone, they hung up. A supervisor promised to call but never did. I then emailed to remind, no response. Finally got a call the next day after calling and emailing to remind.
  
  Every time I meet their conditions to cancel, they generate another charge and refuse cancellation. This endless cycle forces businesses to keep paying for unwanted services.
  
  I need immediate cancellation of all services and written confirmation. Pitney Bowes’ unethical business model must be addressed to prevent further harm to others.

  

  Business Response

  Date: 02/26/2025

  A settlement letter for Lease contract ********** with quote number ******* in the amount of $1,046.65 was provided.  This includes the remainder of the leasing fees until November 27, 2027 plus an early termination fee.  There is no further breakdown of this quote.  This lease began in November of 2022.  

  Customer Answer

  Date: 02/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because you simply ignored everything I wrote in that complaint. Further proving that your company does not read/listen to your customers' concerns. I never received a quote anyway. 

  Cancel all services, provide a return shipping label for your printer, then I will deal with the contract termination. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 02/28/2025

  The lease was electronically signed by ******* **** on August 17, 2022 at 10:03 ET using IP address *************.  We can provide you a copy of this lease if needed.  If you would like to discuss a negotiation of the settlement fee that is something we can do.  

  Customer Answer

  Date: 03/05/2025

  
  
  Complaint: ********

  Take off the fee please.

  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 03/07/2025

  The lease is non-cancelable, and we are not able to waive the entire settlement fee.  We would be able to able to reduce the settlement by 10%.  Please let us know if you would like to have this offer sent to via email with payment instructions. 

• Initial Complaint

  Date:02/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a contract termination with Pitney Bowes for our business. We have two postage meters, and having recently consolidated our offices from two locations into one location, we no longer need two postage meters. Our current contract has 13 months remaining at $162.78 per quarter payments, with no balance due other than the quarterly payments. We were given a settlement agreement of $3,588.44 and when I contacted Pitney Bowes to ask for a breakdown of the fees I was told "unfortunately we won't be able to provide you the breakdown of the Settlement Quote. But Settlement consists of current balance owed, the remaining contractual obligation, plus early termination fee." I asked the agent to help me understand what the termination fee is based on and was told 'Settlement Quote is a system generated that's why we are unable to provide the breakdown. Termination fee is assessed for early cancellation. If there are no balances on the account, it includes the remaining payments of your Lease, early cancellation fee and the restocking fee of the meter.'. I asked what the restocking fee was I was told 'The restoking fee is intended to cover the costs of processing the return, including restocking, and inspecting the item.' I asked a second time what the restocking fee was and was told 'we don't have the breakdown for that. Settlement Quote us a system generated.' I asked for a contact person to escalate the case to get better information and was told 'What we can tell you is that what the Settlement consist of but we are not able to provide the breakdown charges. Like I mentioned earlier, for early cancellation, we will create a settlement quote, it includes the remaining payments of your Lease, early cancellation fee and the restocking fee of the meter.' I asked again for a telephone number I could call and was told 'you can contact us at ###-###-#### but to set an expectation, they will be providing the same information.' I need a breakdown of the fees.

  

  Business Response

  Date: 02/26/2025

  A settlement offer for Lease contract ********** with quote number ******* in the amount of $4,036.14 was provided.  This offer includes all of the remaining amount due to the end of the lease term plus an early termination fees.  There is no further breakdown of the early termination fee.  It covers restocking and early termination of the lease.  

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is defrauding consumers with an alleged “non cancellable” service.
  I’ve spoke to customer service and requested this service be cancelled numerous times.
  I just received a letter from a collections attorney stating I owe money for services I DID NOT want.
  Apparently, if I pay my service in full, I still cannot cancel the service.

  

  Business Response

  Date: 03/04/2025

  Hello, 
  
  Thank you for contacting Pitney Bowes. 
  The lease contract you hold with us has a term of 48 months, this is due to run up to November 7th 2025. 
  This lease in non-cancellable. If you would like to terminate the lease agreement early, a settlement would need to be paid. This settlement takes into consideration outstanding balance, payments remaining, early termination fee and a restocking fee. 
  If you would like to receive a settlement quote please do get in touch.
  
  Thank you 
  Laura  

  Customer Answer

  Date: 03/04/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I need documentation showing/stating where I accepted a two year term. Again, I have NOT accepted a contract of any means. 
  This is a fraud on behalf of Pitney Bowes 
  

  
  
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 03/06/2025

  Thank you for reaching out. 
  
  I have attached the contact we hold for this lease agreement. 
  
  Thank you 
  Laura

  Customer Answer

  Date: 03/06/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  This was not completed by me. An electronic signature is only binding with proper authentication methods. 
  please provide the authentication methods/trials on this documentation. 
  Prove this documentation hasn’t been altered recently. 
  Furthermore, I need to see a break down of charges and payments made. The amount in collections is disputable against a $24 a month charge. 
  
  Sincerely,
  
  
  
  **** ****

  

  Business Response

  Date: 03/11/2025

  Hello Hoyt 
  
  Thank you for reaching out. 
  The contract was signed via Adobe sign, the IP address is also listed on the contract.
  
  I have attached the outstanding invoices for your lease agreement. 
  
  Thank you 
  Laura   

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a postal meter from Pitney Bowes did not work I put money on the postal meter they still owe me a postage meter refund of $258. They charged me $11 which included insurance that I didn't authorize no of until they'd already charged it accordingly I should have a refund for both I believe the company is involved in fraud deception bad business practice the salesman lied to me about the quality of the meter it never supported the work we needed the meter was returned shortly thereafter never heard back about my money they stole of approximately $500 not to mention the time trouble of wasted time trying to set up a meter that never work to begin with.

  

  Business Response

  Date: 03/07/2025

  Thank
  you for contacting Pitney Bowes.
  We have tried to process a refund for $258.26 however this failed because the
  credit card we hold on file is expired. You would need to update the credit
  card on file or confirm that you'd be happy to receive a check refund. Please
  let me know how you would like to proceed.
  The terms of your contract are that you either provide insurance details
  covering the meter or that you have Valuemax, this is stated just above your
  signature line. If we do not receive insurance details ******** is
  automatically applied. Your contract is now terminated.   
  
  Laura

  Customer Answer

  Date: 03/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes go ahead and send a check ******* ******** *** *** ***** ***** ** *****. I have written approximately five letters in the past 6 months two Pitney bows telling them to send me a check. I don't trust to give them my credit card information they could have called me anytime over the past 6 months never did they could have sent me a letter anytime over the past 6 months never did. If it wasn't for this complaint they would have kept my money as they keep thousands of people's money when they could simply have somebody call or write a letter to their former customer. I canceled service with him because of dishonesty this is just another example.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rolled over to a new meter; we've been with Pitney Bowes for 6-7 years. We did not expect to be billed for new postage - regardless, we never received bills for the new postage. We created cases for this and the case just simply has a response and then is immediately closed. We are being charged $160+ late fees for $55.45 in late fees; again this was intended to be a rollover from one meter to another - we are protesting late fees given that we simply tried to rollover funds from the old meter

  

  Business Response

  Date: 02/27/2025

  $123 was waived through Case ******** on 2/14/2025. 

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  am filing a formal complaint against Pitney Bowes regarding a misleading lease agreement that I was unknowingly locked into.
  
  Recently, I contacted Pitney Bowes to inquire about returning my leased machine and canceling my contract, only to be informed that I was locked into a six-year lease—something I was never fully aware of. I was further told that my buyout cost would exceed $1,000, which is an unfair and excessive financial burden.
  
  At no point was I made explicitly aware that I was committing to a six-year lease, nor do I recall knowingly or intentionally signing such an agreement. It appears that an electronic signature was used, but I was never clearly informed of the long-term commitment or its financial implications.
  
  Bottom Line
  I was never made fully aware that I was entering a six-year contract.
  I did not knowingly or intentionally sign for this long-term lease.
  Pitney Bowes should provide clear, verifiable proof that I gave informed consent to such a commitment.
  Other customers have filed similar complaints, suggesting a pattern of misleading leasing practices.
  Given these concerns, I am requesting a fair and reasonable resolution, including:
  
  Immediate lease termination without excessive penalties.
  A significant reduction in the buyout fee if lease cancellation is not possible.
  A transparent review of how I was enrolled in this lease without my full awareness.

  

  Business Response

  Date: 02/14/2025

  The original lease was signed in August 2020 and began in September 2020 for 39 months.  The lease renewal was signed in February 2023 and began in December 2023 for 36 months. The lease is currently scheduled to end December 29, 2026.  Both leases are attached.