Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 519 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered shirts from ***** ***** website and they processed my order and gave it to Pitney Bowes to ship to **** for delivery. Pitney bowes got the parcel on the 18th of july in ***** **** ** and then sent it to ********** ** on the 19th and then sent it to ******** ** on the 22nd where it sat for 3 days. It finally showed movement on the 25th it says it departed the facility and now it says it cannot find the package. There is no way to contact Pitney Bowes to complain or get info they just refer you to the website which gives no recourse, When I did tricj the call in site and get a live person the refused to help me or even try. Will never use any company that uses these people as shipping partners again - horrible service and even worse customer service,
This is from the **** Site
Tracking Number:
**********************************
Copy Add to Informed Delivery
Latest Update
Your item departed a shipping partner facility at 3:19 pm on July 25, 2023 in ********* ** *****. This does not indicate receipt by the **** or the actual mailing date.
Get More Out of **** Tracking:
**** Tracking Plus®
On Its Way to USPS
Departed Shipping Partner Facility, **** Awaiting Item
********* ** *****
July 25, 2023, 3:19 pm
Shipping Partner: PITNEY BOWES
Arrived Shipping Partner Facility, **** Awaiting Item
********* ** *****
July 22, 2023, 4:46 am
Shipping Partner: PITNEY BOWES
Departed Shipping Partner Facility, **** Awaiting Item
********** ** 46143
July 19, 2023, 10:05 am
Shipping Partner: PITNEY BOWES
Departed Shipping Partner Facility, **** Awaiting Item
***** ***** ** *****
July 18, 2023, 9:07 pm
Shipping Partner: PITNEY BOWES
Arrived Shipping Partner Facility, **** Awaiting Item
***** ***** ** *****
July 18, 2023, 3:52 pm
Shipping Partner: PITNEY BOWES
Merchant Order Receipt Notification, **** Awaiting Item
July 17, 2023, 8:20 pm
Hide Tracking History
Business Response
Date: 07/31/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ********
**** ***** ****** *****
********* ********* ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
I can confirm
the package(s) have been delivered.
Delivery was July 28, 2023, to ********* ***
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:07/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contract # ********** Case # ********
Our non-profit, Bible Teaching Resources, has been a client of Pitney Bowes for decades. Earlier in 2023 Pitney Bowes did a postage meter replacement. Our office coordinator informed the representative that we did not want a lease since we were closing the office within the year. Our organization continued to pay the quarterly charges and utilize the equipment. We informed PB in June that we were closing the office. The representative set a date and time for pick-up. No one showed up. The next week we received an email demanding over $2,000. We asked for a lease agreement. We received a copy that had expired several years prior. We asked repeatedly for a valid lease agreement. None was provided but we received a settlement offer of approx. $1,400. After almost a month we finally had a representative send us a lease agreement that wasn't signed but our office coordinator's signature was inserted into the document. PB said it was a digital signature. In my opinion it was not. Now PB says they will not pick up the equipment until the full settlement is paid.Business Response
Date: 07/31/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
***** ***
****** ** **********
****** ******
*** *** * ********
**** ********
I am in receipt of BBB complaint # ********. Client requested to
cancel their contractual lease contract **********. Client stated that “Sent us
a lease agreement that wasn't signed but our office coordinator's signature was
inserted into the document.”
See attached as this is the client electronic signature. Prior
contract 0041135413 also signed by electronic signature. Client disputing the
signature on the contract lease.
It is my understanding that Lessee is disputing the validity and
enforceability of the lease. You have claimed that the individual executing the
lease on behalf of Lessee did not have the proper corporate authorization.
Lessee is best able to police their own employees with respect
to who may or may not enter into lease agreements. Your employee represented to
Pitney Bowes that he/she was authorized to execute the lease on Lessee’s
behalf, and willingly entered into the lease agreement. The equipment was delivered and installed on
or about, and Lessee has had beneficial use of the equipment since the
installation. Additionally, Lessee has
made payments towards the lease contract since 4/17/2023
PBGFS acted in good faith in entering this business relationship,
and relied on representations made by your employee as to their authority
within the company. Your payments under
the lease agreement further enforced the validity of the lease agreement. We will continue to uphold our obligations
and commitments to Lessee under the lease agreement, and we expect you to do
the same.
The client, per case ********, a copy of the contract was sent
to: ************************************ on 07/18/23.
The client has the option to pay a settlement to cancel the
lease. On 07/21/23
Pitney Bowes considers this matter closed.
Mauricea,
Client AdvocateInitial Complaint
Date:07/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/6/2023 I drop a box for **** in ****** ***** ** which contained a *phone. Pitney Bowes/Newgistics picked the box up from the **** in ****** ***** **. When **** received the box it was empty. **** has charged me $260.00 for non return of the phone. I am unable to get a hold of anyone at Pitney Bowes/Newgistics.Business Response
Date: 08/03/2023
Client called and provided tracking number. Pitney Bowes is researching.Customer Answer
Date: 08/03/2023
Complaint: ********
I am rejecting this response because: Nothing is resolved. They requested the tracking# and I gave it to them.
Sincerely,
******* *****Business Response
Date: 08/04/2023
****** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Mauricea,
Client AdvocateCustomer Answer
Date: 08/04/2023
Complaint: ********
I am rejecting this response because: Nothing is resolved. They are stating they are in receipt of consumer complaint # ********
Sincerely,
******* *****Business Response
Date: 08/09/2023
****** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
We have contacted the CEM and our contact at
****. They will reach out to the client and advise them of further options.
You can consider this case resolved. Please
let us know if there are any further questions.
Respectfully,
Benjamin T*******
Client Support Analyst
Global Ecommerce
Mauricea,
Client AdvocateInitial Complaint
Date:07/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tranx date: 07/15/2023
Amount: 600.00 USD
What the business committed to provide you?
Nature of dispute: fraudulent/unauthorized postage refills due to suspected equipment failures on Pitney Bowes postage meter, I am being charged 600 for 3 postage refills all on the same day 07/15 each one for 200. I am 100% sure I did not tried refilling my postage meter, however I did witness the machine having multiple screen pops asking to refill. I did not ever see a window asking for the amount to refill nor a confirmation screen. I have multiple tickets reporting system issues with their Pitney Bowes postage meter
Has business tried addressing issue? case # ******** they told me I could not get charges reversed because it was order from the machine itself.
Account / **********Customer Answer
Date: 07/20/2023
***** ********** ******************************
***** ********* **** *** **** **** **
*** **** *****************
******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********Good day,
I’d like to inform You; Pitney Bowes and our company have come to a resolution that satisfies both parties. I really appreciate your attention and would like to have my case closed. Below case details
Case#********.
Kind regards
Diego G*****
Initial Complaint
Date:07/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had a 5 year contract with Pitney Bowes for a postage meter. Our contract is up on July 29, 2023. We have been trying to cancel our contract for over a month now. It is almost impossible to call their business as most of the time the automated message hangs up on you. I was finally able to make a case claim to terminate the contract. I received an email from a Client Relation Advisor. I've emailed her several times, with no response back. I tried calling her phone number on her signature line and the number is to a completely different business and the woman on the other line says they get calls from Pitney Bowes all the time and it is a huge issue. I finally was able to reach some one on June 30th and was told I would receive a box to ship the machine back and instructions on how to regain the funding that is preloaded on the machine. It has been almost 3 weeks and I called 6 times today before I got a human to speak to. She said they are still working on the request. I do not understand how this takes so long! Pitney Bowes is a horrible company and they are scamming people and providing false information, so you cannot reach them. All we want is to return the machine and get our postage money refunded back to us!Business Response
Date: 08/01/2023
****** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *****
**** ****** *** ***** *
******** ***** ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
I can
confirm the lease has been terminated. Return material was received on July 26th,
2023.
Attached is
the postage refund form. Please fill out
and submit for funds remaining in the postage meter.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 08/01/2023
Complaint: ********
I am rejecting this response because:Perfect example. My refund form was denied... tried calling either number in the email and one is out of service and the other is for another company all together. Pitney Bowes are liars and it is impossible to ever get anyone on the phone. Potential customers need to know how bad this business is!!!
Sincerely,
******** *****Business Response
Date: 08/10/2023
****** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *****
**** ****** ***
***** *
******** ***** ** *****
*** *** * ********
**** ********
The client
did not have the correct Postage by Phone account number on the refund. The client needs to fully complete the refund
form.
The other
piece, Pursuant to Federal Reg. Section 604.9.3.1 set on
11/06/2008, The United States Postal Service will NOT issue individual customer
refund checks for unused postage value less than $25.00.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:07/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered products from ******** on June 10, 2023. The package is worth around $85.86. They used Pitney Bowes as their shipping partner. The **** tracking number is: **********************************. It was shipped out on June 13, 2023, from ********. The last tracking update is on June 26, 2023. I have received no further updates as now. I believe the package has either been lost, stolen, or stuck somewhere since it has been this long. I have looked in into Pitney Bowes and they are known to have unreliable and slow service. I will need them to have this package delivered to me as soon as possible or have them compensate me for what I have lost.Business Response
Date: 08/09/2023
****** **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* **
** *****
*** *** * ********
**** ********
The
consumer will need to contact the merchant/retailer for resolution. We do not see this package progressing any further
within our network.
Our
apologizes.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Cynthia C.Initial Complaint
Date:07/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sent back phones to **** I have tracking showing me dropping them off on Jan 3 and agent picked up (**********) on Jan 6 the phones never made it back to *** and had usage on the phone from Jan 11 which means they were stolen! At this point I have not received my tax I paid in store for the 4 phones which was $314 and now being charged $1092 for a bill for phones I never used. Was told from *** to file a claim with the post office and that’s when I was told that ********** was the company that picked them up on the 6th and claim needed to be filed with them! I have been unsuccessful on contacting anyone from this company!! I’ve tried every which of way, from reading reviews this company is a scam and this has happened to several people as well as me
Check via **** site: this is where I dropped packages off
**** **** **** **** **** ** **** **** **** **** **** ** **** **** **** **** **** **Business Response
Date: 07/18/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
********** *******
**** ******* **
**** ****** ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Thank
you for your patience as we researched the three parcels in question. As these
barcodes are six months old, we escalated them to our data research team to
verify each parcel's tracking details. The data they returned does show that
the labels were created on 02-Jan. However, none of the three parcels received
an induction scan at our hub facility to indicate they were received for
processing from ****.
Due to the time elapsed since the last
activity, we are unable to provide any further information beyond what is shown
in tracking at this time. As we did not receive these parcels into our
possession, we are unable to assist in any form of claim for the items. Kindly
contact **** for any further assistance and resolution according to their
internal processes
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 07/18/2023
Complaint: ********
I am rejecting this response because:
Via **** website and me calling to file a claim the package was picked up by your agent Jan 6 on all 3 packages. Do you not see that? I have went in circles with everyone at this point and nobody is taking responsibility for the lost package which again shows picked up by agent on 1/6 **********
Sincerely,
********** *******Initial Complaint
Date:07/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have yet to receive my package that is well beyond the expected delivery date. It has been in transit from ****** ** for over a week.
Tracking #**********************************Business Response
Date: 07/17/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *******
**** ****** *** *** ****
******* ** *****
*** *** * ********
**** ********
I am responding to complaint ********.
Tracking #********************************** is reflecting delivered. The parcel is
reflecting delivered July 15th, 2023.
There was no issue with the delivery of this
parcel. The parcel moved through the
delivery system as it should have.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:07/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to cancel my lease of my Pitney Bowes machine. On July 5th, I was told it was cancelled and I would receive an email stating that in 24 hours - I did not. I called back one week later and was told it was NOT cancelled and they were working on it - I stated it was supposed to be cancelled on July 5 so that I did not receive any further charges. They kept transferring me to other people and putting me on hold for long periods of time - in the meantime I am still being charged for a lease I was told by a supervisor was cancelled on July 5, 2023. I have called back several times and still cannot get a straight answer.Business Response
Date: 07/18/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Send Pro subscription cancelled in console.
Ledger postage account closed and $25.52 of postage balance has been refunded
back to payment method on file.
Clients rental has been canceled.
Mauricea,
Client AdvocateCustomer Answer
Date: 07/18/2023
Complaint: ********
I am rejecting this response because I once again tried to call Pitney Bowes to make sure the lease was cancelled effective JULY 11, 2023 as I was told - I was told it was not - but was pending and charges were still being applied - I want the charges to stop and I want to receive the box to return this item. and I would like a phone call or this in writing.
Sincerely,
*** ******Business Response
Date: 07/18/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******** **
******* ** **********
****** ******
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Send Pro subscription cancelled in console. Ledger postage account closed and $25.52 of postage balance has been refunded back to payment method on file.
Clients rental has been canceled.
Mauricea,
Client AdvocateCustomer Answer
Date: 07/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if I find there are no additional charges and I receive the boxes to return the item - I realize they say this is done - but I will not know if this is truth until I see it - if I don't see it within a couple weeks, I will refile this complaint.
Sincerely,
*** ******Initial Complaint
Date:07/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package that Pitney Bowes is supposed to deliver. It has been sitting in their warehouse for almost 2 weeks. I'v tried to contact Pitney Bowes and they tell me to contact the person who i purchased the product from. Why do i need to contact them when its been sitting in YOUR warehouse for weeks? I have read other reviews saying the same thing, packages left sitting for weeks or even months. All i want is what i ordered. My package is an hour away from my house there is no reason for it to sit in the warehouse for weeks. Tracking number **********************************Business Response
Date: 07/18/2023
**** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Thank you for reaching out about parcel
**********************************. I see the parcel was last scanned on July
3, with no updates since. As other parcels within the same shipment have been
delivered, we requested **** perform a physical sweep of the parcel;
unfortunately, the item was unable to be located.
Your inquiry has been shared with the merchant
retailer for direct follow-up by their Customer Case team. We apologize that no
further updates are available on your parcel and for any frustration caused by
the issue."
Kind Regards,
Nicole J****
PB Client Support | Delivery & Returns
Mauricea,
Client Advocate
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