Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** ****** ** **** ******
Account No. **********
Case No. ********
Postage Machine is broken. We spent 6 hours on the phone on December 29, 2022 with at least 6 different people trying to fix machine. We just kept being moved from person to person and then disconnected. Then we have to call again and start all over.
We have had horrible service with Pitney Bowes over the years. We have had so many problems over the years. We just can't take it anymore. We want to terminate contract and have them pick up machine. Every time is comes to renewal of contract, the sales person tells me that it will be different this time.
I spoke with Patty at cancellation on December 29, 2022 and when she went to transfer me, I was disconnected again. Then I have gotten emails form Racha S**** giving me all these different options for staying with Pitney Bowes. I have emailed her back multiple times saying "no". I just want to cancel. I really can't take the way Pitney Bowes treat customers. They make me feel like it is my fault. They do not value my time. I emailed her again yesterday and no response.
I would just like my contract to be terminated effective immediately and the postage on the meter refunded. Pitney Bowes should waive the remaining term on the contract based on their failure to provide a working postage machine and failure to provide adequate consumer service.
Business Response
Date: 01/12/2023
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
**** * **** ** ***** ***
****** ****** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint #********.
The client’s account was reviewed and there are no recent service cases
to support service issues with the equipment.
There are several cases to terminate the lease agreement, however. The client last downloaded postage into the
machine in February 2021. If the client
is having service issues, the client needs to speak to our tech support team at
###-###-####. We will work to repair or
replace the equipment for client satisfaction.
Should the client want to terminate the lease agreement, a
settlement would need to be paid to fulfill the lease obligation. This is the process to fulfill the lease obligation.
There is an open case for a settlement
letter to be sent to the client. Unfortunately, we wouldn’t be able to just
terminate the lease agreement. We will
work with the client to repair the equipment.
Respectfully Yours,
Rebecca R******, Client
AdvocateInitial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an item from an online vendor on December 16th, 2022. I was slated to be delivered on the 27th. However, it is now a week into January, and my package #********************************** still remains at the ****** ******** facility, unmoved and undelivered to ****. I am currently awaiting a response from the retailer on the matter, but I just want my item. After hearing of many packages missing as they go through this warehouse, I am nervous that I may never get the item I paid for.Business Response
Date: 01/09/2023
******* ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *******
*** ****** **
*** ******** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint #********.
Tracking for package #********************************** is reflecting as delivered on January 9th. Due to the volume of packages being shipped
during the holidays, consumers may have experienced delays in receiving their
packages.
Respectfully Yours,
Rebecca Rastall, Client
AdvocateInitial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a small office Pitney Bowes machine for several years, and it has never worked. The software will not connect to their network despite a good internet connection, and I am stuck in a lease contract having to pay thousands for a machine I cannot use. I have diligently worked with their tech support, replacing the machine three times. The problem still persists. I thought I finally reached a resolution, and was told by a representative on the phone that I would be released from my lease at no more cost to me, but then I received an email from Pitney Bowes wanting MORE money than I have on my current lease to end it. This company is horrible, and I advise not doing business with them in any form or fashionBusiness Response
Date: 01/10/2023
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ******
*** * ***** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint #********.
My apologizes for the length
of time it is taking for a resolution. If
an agent stated you would be released from your lease at no cost, this would
have been incorrect. A settlement would need
to be paid to fulfill the lease obligation.
I am having a specialist review
the previous cases on the account. We
will work with the business unit on a resolution for the client. We will be in contact shortly.Respectfully Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a present for my sister for Christmas from ********** on November 28, 2022. ****** shipped this package through Pitney Bowes on Thursday, December 1. On Thursday, December 15, delivery was attempted. The order status has since been stuck on "Unfortunately, Pitney Bowes ran into an issue when attempting your delivery. They will try again." They have not tried again.
Tracking #: **************Business Response
Date: 01/04/2023
******* ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *******
*** * ********* ** ********* ***
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
This
parcel looks to be on hold with the local carrier ***** ***** ********* updated
tracking number **************** The tracking link below will provide details
on how to arrange re-delivery or pick up of the consumer's package.
***************************************************************************************
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing this complaint, because my package (**************************) had a delivery date of December 12, 2022 and it has moved from the ******** facility which is three hours away from ******** Connecticut. It’s strange, because ******** *********** has a Pitney Bowes facility and they still can’t get the package moving.Business Response
Date: 01/04/2023
******* ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ****
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
Tracking ************************** is reflecting as delivered.
The package was delivered on December 31, 2022.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:12/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently ordered something through **** on December 12th. It arrived at a ********** ** facility on December 13th, went to ****** ********* ** on the 16th, then back to ********** ** and I haven’t had an update in tracking since other than that it left that facility. It has yet to be handed over to **** It was supposed to be delivered the 19th of December. Then it was delayed to the 23rd of December. It is now the 27th and my tracking info still says expected deliver on the 23rd. I called pitney bowes and they told me to reach out to ****. I have reached out to ****, and regardless, it is out of ****’s hands because pitney bowes is the one shipping my package, **** has no control after it goes into their hands. Very upset and disappointed.Business Response
Date: 01/04/2023
******* ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
**** ******* **
***** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
Tracking ************************** is reflecting as delivered. The package
was delivered on December 29, 2022.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 01/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** **** *********** purchased ****** *********** from *** ******* 3 years ago. The office had a Pitney Bowes machine. *** *********** was out of the office on vacation and an unauthorized contract renewal was signed without her permission by an employee that was not in good standing. This information was explained to Pitney Bowes, and they refused to release ****** *********** from the contract. We have had the machine and have a $4000+ balance for the leasing of their postage machine. We are only paying the minimum of $41 per month for the leasing of the actual machine. The REAL issue is that they contacted ****** *********** months ago and stated our machine will not work because it is no longer legally up to date. Therefore, they want to force us to pay to get an updated machine that we do not use, and they still charge us $256.55 in addition to the $41 (monthly leasing fee) for postage THAT WE DO NOT & HAVE NOT USED! I have called multiple times to explain my dissatisfaction and eventually all the reps get very rude and disrespectful. They state it's in our contract. *** ******* was even kind enough years ago to contact Pitney Bowes and let them know this is not authorized by him and they refused to take that into consideration. We are still locked in a 5-year contract for a machine that we have not used.
I do not believe that you can charge someone for services they are NOT utilizing then tell them years in that now they must pay for a new machine as well as postage fees that they have not inquired. **** is the Office Manager and is the point of contact for ****** *********** the Owner is *** **** ***********, both parties are available if you need to speak with either one directly.
Our information on file with Pitney Bowes is as follows: ****** *********** **** ******* *** ****** *** ***** ************ **** *********************Business Response
Date: 01/03/2023
******* ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ***********
**** ******* *****
****** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
The client completed changed of ownership paperwork
in 2019. The change of ownership
paperwork confirmed the name change and lease agreement.
Should the client want to end the lease
agreement, a settlement would be owed.
If the equipment is not working, tech support can get involved and resolve
any equipment issues.
Regarding the equipment, the client will be able
to continue to use the equipment through the end of their lease agreement. The end of lease date is January 19, 2024.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:12/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently made a purchase through ******** ****** for a few last minute birthday/Christmas gifts! I had one item be shipped early through **** and had received it days ago! My other items were shipped through this Pitney Bowes company and I have yet to receive any type of update on my item in over a WEEK!!! My delivery date keeps changing and I want to know for what reason!Business Response
Date: 12/27/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ****
*** ******** ****
********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
We are
showing tracking **********************
has been delivered. The package was delivered on December 23,
2022.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received my order from **** ******** ****** and through the Pitney Bowes website it says December 6th, 2022 the electronic shipping information was received and its December 19th and I still have not received my package. My tracking number is **********************Business Response
Date: 12/19/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******** ***
****** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.Thank you for
contacting Pitney Bowes. The consumer will need to reach out to the retailer
for resolution. There was no package inducted
into our network, only electronic shipping information received for this package.We
regret we are unable to assist further in this matter.
Respectfully,
Rebecca, Client AdvocateInitial Complaint
Date:12/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an order through ***** resulting into the shipment with tracking number ************************** , in which shows the last update of leaving Ohio 12/7/2022 with an estimated delivery date of 12/12/2022. It is now 12/19/2022, with no update on where the world my package is and **** is awaiting the receiving of this in order to deliver. I’ve provide the proof of trackings for Pitney Bowes and ****.Business Response
Date: 12/22/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ******
**** **** ******** ****
****** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint ********.
Hello,
thank you for your patience while we look into your parcel
**************************.
The
barcode was shared with our Facility team for further investigation. A sweep of
our ***** *********r facility was performed; unfortunately, the subject parcel
was unable to be physically located, and there are no additional updates beyond
what is shown in tracking at this time.
Due to the time elapsed since the last
tracking event, we encourage you to contact your merchant retailer directly for
further assistance & resolution. We apologize for the inconvenience and
frustration caused by the lack of recent updates on your parcel.
Respectfully,
Rebecca, Client AdvocateCustomer Answer
Date: 12/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The retailer found the lack of delivery to be the same reasoning (loss of parcel by shipping company). Retailer did all they could to correct the error.
Sincerely,
******* ******
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