Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are the *********** ************ **. We were charged a bill that has already been paid by our National office and Pitney Bowes, Purchase Power, keeps charging us late fees and finance charges. We have contacted them via phone but their customer service reps do not know how to solve a problem. They cannot understand English well and therefore don't respond. They kept me on hold while I was trying to see what was going on. They charged the company for a meter they had picked up and have not issued a credit. I want to talk with someone who can look at the account and get this straight.
Business Response
Date: 03/22/2023
***** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
The client’s payment has been located and posted the one of the company’s Purchase Power accounts. They have several Purchase Power accounts and need to be specific on what account their payments are to go to. I have explained this to the client. She is fully aware. This issue has been resolved.
Respectfully Yours,
Mauricea,
Client AdvocateInitial Complaint
Date:03/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had postage machine lease with PB (**********). Our machine stopped working. They sent two replacements but PB could get neither to work. I sent all machines back and notified PB (via their website and on the phone) that I was not renewing our contract (expired February 28, 2023). I have confirmation from ***** that all machines were received by PB. On March 2 I get an email from PB with an invoice for the period March 1 - May 31, 2023. When I contacted them via their support link on their website I get the response that our account has been active since 2017. And..if you go to our account on their website it shows no machines and no contract (copy of site pages attached). Please get them to stop harassing us. Our company name is ******* ******** * ***Business Response
Date: 03/06/2023
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ****
** ******* *** ***** ****
***** ******* ** *****
*** *** * ********
**** ********
I received
consumer complaint ********.
I have
reviewed the client’s account and can confirm that invoice ********** is invalid. This invoice was generated after the lease expiration
date.
I have
waived invoice **********. Once the lease
account is at $0.00, I will have the lease terminated.
My apologies
for the length of time it has taken for a resolution.
Respectfully,
Rebecca,
Client AdvocateCustomer Answer
Date: 03/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:03/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Four total packages have been lost after "departing" the Pitney Bowes facility in ****** ********* **, on their way to ****, since 10 December 2022. They are for orders from two different retailers (42******************3*********5816, 42******************3*********0030 - ******* ****), (42***************************58188, and 42***************************93888 - *********). They never arrived at ****, and were never received by me. After each order was reshipped and lost again, I had the retailer reship with a different provider (*****) and the orders arrived within their shipping window. The Pitney Bowes-shipped orders are still lost in the ether.Business Response
Date: 03/07/2023
***** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ********
*** ****** **** **
****** ** *****
*** *** * ********
**** ********
I received
consumer complaint ********.
I
appreciate your patience while we researched your parcels. These items were shipped
to the **** from our ******* **, facility.
The barcodes were escalated to our Postal
Partner team, who requested an update from the ****. Unfortunately, the parcels
were unable to be physically located by ****. Due to the time elapsed since the
last activity, we cannot provide any further information beyond what is shown
in tracking at this time.
We
apologize for any inconvenience caused by the delayed parcels. We have no
further information we can provide.
Respectfully,
Rebecca,
Client AdvocateCustomer Answer
Date: 03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have engaged **** for further investigation.
Sincerely,
****** ********Initial Complaint
Date:02/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account #********* Package Tracking #9*********************
Mailed in ******* ****** **** * as part of trade-in promotional deal for $800 in January 2022 via ****. Package was picked up by **** *elivery Partner, Newgistics (Pitney Bowes). **** is claiming they have never received the device, and that I must contact **** for proof of delivery.
**** provided proof that Newgistics (Pitney Bowes) picked up the package.
Newgistics (Pitney Bowes) states that I have to contact **** and work with them to figure out where the package is. **** then tries to send me back to the ****, who has already delivered proof of pickup to ****'s Delivery Partner. Newgistics (Pitney Bowes) states again that I have to work with ****, and they will not be of assistance.Business Response
Date: 02/24/2023
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ********
**** *********** **
********* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
Hello, thank you for
reaching out about your parcel 9*********************. The parcel was last
scanned on 11/9/22 in *** ******** ** with no updates since.
Unfortunately, due to
the time elapsed since the last scan event, we are unable to provide any
additional information beyond what is shown in tracking at this time. You are
encouraged to contact merchant **** *irectly for further assistance & resolution
and provide their Customer Support Team with any identifying details such as
the unique **** number of the device as they may have the ability to track the
phone using these identifiers.
The phone number for **** Resolutions
Department is **************.
We apologize that we
are unable to provide further updates at this time.
Respectfully Yours,
Rebecca
Client AdvocateInitial Complaint
Date:02/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a tire from these people on January 18th 2023 for $29.90 I still have not received the tire as a matter of fact I got an email 2 days ago saying it was delivered in ******** where asI live in ******** I can't get in touch with these people now through email or the phone because they're ghosting me and I want my money backBusiness Response
Date: 02/22/2023
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ****
*** ********** ****
******* ******** ** *****
*** *** * ********
**** ********
I
received consumer complaint ********.
The
consumer would not have purchased a tire from Pitney Bowes. We do not sell
tires. If the consumer has questions about the tire they bought, they must
contact the retailer/merchant from whom they purchased the tire.
If
the consumer would like Pitney Bowes to track the package that held the tire,
please provide the tracking number, and we will research the tracking details
for the consumer.
If
you have any additional questions regarding the package, please contact the
retailer/merchant.
Respectfully,
Rebecca, Client
AdvocateCustomer Answer
Date: 02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Total cost 87.93
Date of transaction January 11 2023
What business
Pitney Bowes ( it was shipping from ****** )
The customer service lady says there isn’t anything she can do but my package has been sitting in ******** ** for going on a week now can you please help me? :/Business Response
Date: 02/02/2023
Requested a tracking number from Mr. ****.Initial Complaint
Date:01/25/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have a postage meter and I told our Sales Rep that we would like monthly billing instead of the standard quarterly. He said no problem. However, when we got our first invoice, we got billed $60.83 (3 months) instead of $20.28. I chatted and was told that the "back office" would take care of it. Nothing happens. I call, told the same thing. I chat again (with it now saying I am past due) and they say there is nothing they can do.
On January 20, I get another invoice for $20.28 to pay for February 2023. Again, I chat and told I now owe $81.11 for 3 months of usage plus 1 month of usage. I would pay for Dec, Jan, and Feb in the 1st invoice and pay again for February in the new invoice.
Customer service is the absolute worst and nothing gets done. I have asked that the $60.83 invoice go to the correct amount of $20.28 like I asked for BEFORE this invoice was issued.
The invoice with the error is # **********. Account # **********.Business Response
Date: 01/31/2023
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** ********
**** * ***** **
** ****** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********.
Pitney Bowes has updated the clients billing to be monthly.
Invoice ********** will need to be paid at the current charge of
$60.83. Pitney Bowes will not be able to
regenerate (3) invoices at a rate of $20.28 each, the client should pay the
once invoice at $60.83. Moving forward
we have since updated the billing to monthly.
Invoice ********** is past due.
Respectfully Yours,
Rebecca R******, Client Advocate
Tell us why here...Customer Answer
Date: 01/31/2023
Complaint: ********
I am rejecting this response because:1. Pitney Bowes was notified before the invoices were issued that we wanted monthly. It is Pitney Bowes error that they have generated quarterly ones and not monthly ones.
2. Pitney Bowes can correct their own invoices. They are the ones who generate and issue the invoices. Their own company and amend or revoke any invoices it sees fit.
If this error is not corrected, we will be closing out account with Pitney Bowes. I am reached out several times and instead of being understanding and accepting their error, they are stubborn and refuse to correct their error. I will pay the correct amount, monthly.
Sincerely,
*** ********Business Response
Date: 02/01/2023
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** ********
**** * ***** ****
** ****** ** *****
*** *** * ********
**** ********
I received consumer
complaint # ********, a rebuttal.
Pitney
Bowes has rebilled the client for his rental billing. Originally invoice
********** was invoiced for $85.17. This invoice was for one quarter. Pitney
Bowes has since canceled this invoice and reissued two new invoices.
Invoice
********** is for $60.83. This amount covers the period (s) of
November 9, 2022 - December 8, 2022
December 9, 2022 - January 8, 2023
January 9, 2023 - February 8, 2023
Invoice
********** is for $20.28. This invoice covers the month of
February 9, 2023 - March 8, 2023.
Moving
forward and per the client's request, we invoice the client monthly for the
equipment rental.
The
first rental invoice was auto-generated. The client notified us of the error
regarding the quarterly invoice, and Pitney Bowes has since corrected the
billing frequency.
Pitney
Bowes does consider this matter resolved. Therefore, we will not be reissuing (3)
new rental invoices for past due amounts. Instead, we are asking the client to
pay the past-due amount of $60.83 and the current charge of $20.28 for the
upcoming billing period.
Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 02/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke with an agent who was able to resolve this error. The February invoice for $20.28 has now been paid.
Sincerely,
*** ********Initial Complaint
Date:01/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a set of hair extensions on January 1st from a company. It wasn’t until January 19th that the actual item was even received by the shipping company (Pitney Bowes). The store that I ordered it from kept blaming it on Pitney Bowes’ lack of picking up the package. Then it finally starts moving and gets the the state I live in. The last update I got was two days ago saying it had departed a post office in try’s same state I reside then nothing. It does not take TWO DAYS to move a package from one post office to another. Also it was supposed to be 5-8 day express shipping. Fed up with Pitney Bowes. If I find that any other company ships with them, I will not be buying.
Tracking: **********************************Business Response
Date: 01/30/2023
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** **********
*** ********* **
******** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********.
Parcel ********************************** is
reflecting as delivered. The parcel was
delivered on January 26th, 2023.
There was no issue with the
delivering of this parcel. The parcel
updated as it should have online and was delivered within a reasonable time
frame to the consumer. Pitney Bowes was
in possession of the parcel for 6 days.
Respectfully Yours,
Rebecca Rastall, Client
AdvocateInitial Complaint
Date:01/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not received my package and there is no customer support line for help. My tracking number is **************************. It was being bounced between 3 states, none of which were mine and now the tracking number has stopped being updated period. **** says Pitney Bowes still has it. It has missed the expected delivery date by 3 days. I would like my package now.Business Response
Date: 01/24/2023
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** * ****** ***
******* ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # *********
The consumer’s package is scheduled to be delivered today per the
**** website. The package was inducted into
our network on January 12th, 2023, and tracking was updated
regularly.
There was no shipping issue with this package. Pitney Bowes considers this matter resolved.
Respectfully Yours,
Rebecca Rastall, Client AdvocateCustomer Answer
Date: 01/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that my package is in fact out for delivery. I guess I'll accept that they will not explain why the number had not been updated in 6 days and missed the first delivery date. I would still like to see the company post better customer support contact information so I do not have to through the BBB to get support again.
Sincerely,
******* *******Initial Complaint
Date:01/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 16, 2022, I ordered 4 items from ************* (Order #*********). The items did not fit, so I started a return with them. I printed the provided return label and dropped the package off at my local **** on December 7 (tracking number 92***********************3). The package was apparently picked up by Pitney Bowes on December 7 (see attached files). There has been no update on its status since, even though over a month has passed. I am highly concerned since that package contained $2424.38 worth of merchandise. I would like the package returned to *********, and the return processed, ASAP so I can receive my money back.Business Response
Date: 01/30/2023
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******* ***
*** ****** ** *****
*** *** * * ********
**** ********
I am in receipt of
consumer complaint # ********.
Parcel
9************************3 shows a last scan on 12/7 of "Tendered to
Returns Agent" with no updates since, indicating that PB has not yet
received or inducted this parcel into our network.
We will continue
researching and provide an update to the consumer directly once we have more
information.
Respectfully Yours,
Rebecca Rastall, Client AdvocateBusiness Response
Date: 01/30/2023
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******* ***
*** ****** ** *****
*** *** * * ********
**** ********
I am in receipt of
consumer complaint # ********.
Parcel
9************************3 shows a last scan on 12/7 of "Tendered to
Returns Agent" with no updates since, indicating that PB has not yet
received or inducted this parcel into our network.
We will continue
researching and provide an update to the consumer directly once we have more
information.
Respectfully Yours,
Rebecca Rastall, Client AdvocateCustomer Answer
Date: 01/30/2023
Complaint: ********
I am rejecting this response because: I would like to hear a more concrete plan of action. I already knew that the status of my package had not changed since Dec 7, so Pitney Bowes is not actually providing any new information in their response. I want to know how much time Pitney Bowes expects me to wait while they "research" this situation. I want Pitney Bowes to explicitly indicate what they will do if they do not find this package within a certain number of days. This is over $2000 worth of merchandise that I returned that appears to have been lost. I want concrete details about what the next steps will be.
Sincerely,
****** *****Customer Answer
Date: 01/30/2023
Complaint: ********
I am rejecting this response because: I would like to hear a more concrete plan of action. I already knew that the status of my package had not changed since Dec 7, so Pitney Bowes is not actually providing any new information in their response. I want to know how much time Pitney Bowes expects me to wait while they "research" this situation. I want Pitney Bowes to explicitly indicate what they will do if they do not find this package within a certain number of days. This is over $2000 worth of merchandise that I returned that appears to have been lost. I want concrete details about what the next steps will be.
Sincerely,
****** *****Business Response
Date: 02/08/2023
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******* ***
*** ****** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********, rebuttal.
Parcel
9************************3 was tendered to a returns courier from a ****
facility in *** ****** **, on 12/7. As the parcel has yet to reach the Pitney
Bowes network, our team requested further research with ****; unfortunately,
**** could not provide further details on the item or its pickup.
Due to the time elapsed since the last tracking
update nearly two months ago, we encourage you to contact your merchant
retailer for additional assistance & resolution directly. Again, we
apologize for any inconvenience caused by the lack of updates available on your
parcel.
Respectfully Yours,Rebecca
Client AdvocateBusiness Response
Date: 02/08/2023
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
**** ******* ***
*** ****** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********, rebuttal.
Parcel
9************************3 was tendered to a returns courier from a ****
facility in *** ****** **, on 12/7. As the parcel has yet to reach the Pitney
Bowes network, our team requested further research with ****; unfortunately,
**** could not provide further details on the item or its pickup.
Due to the time elapsed since the last tracking
update nearly two months ago, we encourage you to contact your merchant
retailer for additional assistance & resolution directly. Again, we
apologize for any inconvenience caused by the lack of updates available on your
parcel.
Respectfully Yours,Rebecca
Client AdvocateCustomer Answer
Date: 02/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As recommended, I contacted the seller. Upon hearing of my efforts to locate the package, and the response from Pitney Bowes, the seller refunded my money.
Sincerely,
****** *****Customer Answer
Date: 02/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As recommended, I contacted the seller. Upon hearing of my efforts to locate the package, and the response from Pitney Bowes, the seller refunded my money.
Sincerely,
****** *****
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