Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have a mutli-year contract with Pitney Bowes for a postage meter. The sent us a new "upgraded" machine during covid. However since the office was closed, we didn't activate it. We've now been trying to get it to work with no success. They have sent us 4 different machines and they are not able to get any to work. Their only solution is to send us a new machine. We've spent many hours on this and contacted their support many times. We consistently get error rate codes. They don't know how to fix it and have been unable to provide the service that we contracted for. However, they won't let us out of the contract and are demanding $362 to close the contract even though they are not providing the services. We would like a refund of fees paid as of August 4, 2022 when we started trying to activate the machine and cancellation of the remaining contract with no fee. We also want any funds in our postage account refunded to us.
Thank you for your assistance.
Sincerely, ***** ***** ********* *** ************ **********
Business Response
Date: 11/15/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** ************ **********
*** ****** ***
********** ** *****
*** *** * *********
**** ********
I am in receipt of
consumer complaint # ********.
We contacted our
technical support area and reached a specialist. Deb contacted the client and helped with the
equipment. Successfully, with the client,
the equipment is functioning and operating.
For Client Satisfaction,
we have waived one full quarter. The client
has had equipment issues for several months and we do apologize for the inconvenience.
Respectfully Yours,
Rebecca, Client
AdvocateCustomer Answer
Date: 11/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have tested the machine today and it works. I greatly appreciate your support and assistance in resolving this matter, which had been festering for months before your intervention.
Sincerely,
***** *****Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone stole my ***** card number and when reported to Pitney Bowes they refuse to do anything about itBusiness Response
Date: 11/08/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *******
**** ******** ***
*********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
****** will need to contact her financial institution. They will instruct the best practice to
report the loss and refund of charges.
Pitney Bowes does not have the means to cancel
the account associated with the ***** card as we do not know the name on the account,
address, etc. Pitney Bowes does not have
access to pull an account based solely on a credit card number.
****** will need to file a claim with her
financial instruction for the theft of her ***** card. Please see the website
below for additional answers to questions.
Lost
or Stolen Credit, ATM, and ***** Cards | Consumer Advice (ftc.gov)
Pitney Bowes considers this matter resolved.
Respectfully Yours,
Rebecca - Client Advocate, Pitney BowesInitial Complaint
Date:11/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My company leases two postage machines from Pitney Bowes. One machine was returned in 2017. We have continued to pay the lease on the machine until the agreement was up. They then renewed the lease and wanted to charge us a large fee to terminate the lease. They are now asking to renew the lease on the returned machine again. I have tried since 2017 to get them to understand that we sent the machine back and do not want to renew the lease. They have now charged us for a box to return the machine (that was returned in 2017) and given us 7-10 days to return the machine (that was returned in 2018). The invoice was added to our online account and a late fee was added even though we just received the paper bill this week. Their lack of understanding and communication is incredibly bad. Everytime I try to get the issue resolved I am assigned a new case manager and nothing gets settled.Business Response
Date: 11/04/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ****
**** * ********
********** ** *****
*** *** *********
**** ********
I am in receipt of
consumer complaint #********.
I can confirm the
lease has been terminated. The return
kit fee been waived as well as a late fee associated with the lease account also
waived.
The lease account is
at a $0.00 balance and to confirm once again, the lease agreement is
terminated.
Our apologies for the length
of time it has taken to resolve this.
Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 11/04/2022
Complaint: ********
I am rejecting this response because: I need confirmation that we will also not be charged for the meter that was returned in 2017.
Sincerely,
**** ****Business Response
Date: 11/15/2022
******** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ****
**** * ********
********** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********,
rebuttal.
I am
confirming the client will not be charged for the meter that was returned in
2017. The lease is terminated and at a $0.00
balance.
Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I subscribe to a monthly bark box. The company mailed the package on October 12, 2022. Tracking had to going through Pitney Bowes but the tracking information hasn’t been updated since October 16, 2022. The last update was that it had departed pitney bowes and was heading to **** for final delivery. No updates since then. I filed a missing package report with **** and has been trying to contact Pitney bowes to help see if they can find the missing the package but their website does not allow for people to contact them. I took the issue to their ******* but they did not offer any help. I would like to report a complaint about this company losing packages and refusing to help find them.Business Response
Date: 11/03/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
**** **** ***** **
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint #
********.
The consumer did not provide a tracking
number, so we are unable to provide any details regarding the tracking.
Respectfully Yours,
Rebecca - Client Advocate, Pitney BowesCustomer Answer
Date: 11/03/2022
Complaint: ********
I am rejecting this response because: I accept it was my mistake with not providing the tracking number. I want to provide the tracking number: **************************
Sincerely,
***** ********Business Response
Date: 11/08/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
**** **** ***** **
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********.
After further research into
parcel ID **************************, our internal system indicates that
it was delivered to the ****** ***** **** ****** ** ******* ** on 17 Oct.
Unfortunately, it appears
that the Postal system has yet to receive it into their network and has indeed
closed their research case. The consumer will need to contact BarkBox for
further assistance.
Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me but I guess I have no choice but to accept it.
Sincerely,
***** ********Initial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes uses scammer sales techniques to ensure you remain a customer. They require "insurance type payment each month for protection from damaging device. If the device fails you are required to sign a new 6 year contract to get a functioning device from them. If you do not sign you are forced to pay the balance of the contract plus $500-$800 cancelation fee. So you have no option to get out unless you pay their ridiculous fees. They also require that you pay your last bill before canceling and if you are late to cancel you are automatically signed back up for another 6 years. They have also contacted me by email to say i need to get a new device because mine is IBI and needs to be IMI to function and wants me to do it now. Even though it will work fine until December of 2024, which i had to do research to find out. If i get the new machine now it requires a new contract of 6 years and my contract is up in January of 2024. They are trying to trick me into being stuck for 6 years again like they did with my broken unit. They refused to tell me the truth on the phone or in email about how to get out of the contract at the end of it, they were rude to me on the phone about it and tried to talk mean to me make me feel like I was an idiot for signing the last contract. This is altogether a bad business.Business Response
Date: 11/03/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ******
**** * ***** ** *** *
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
Pitney Bowes will file the client’s BBB
complaint.
Thank you for the feedback.
Respectfully Yours,
Rebecca - Client Advocate, Pitney BowesInitial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase at *** and my package is been sitting in Pitney Bowes Facility at ****** ********* ** for 8 days now. I made the purchase since October 12 and *** sent it through Pitney Bowes. This hasn’t been the first time they hold my packages for a very long time. I want them to update me in my tracking number and move my package because its worth $341.00 dollars. This is the tracking number: **********************************, and the reference number is:
********************Business Response
Date: 11/08/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *******
*** * **** ** **** ** **** *** ***
******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********.
Tracking for package ********************************** is reflecting as delivered. The package
was delivered on November 7, 2022.
Our apologies
for the delay.
Respectfully Yours,
Rebecca, Client AdvocateInitial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our company is leasing a postage meter through Pitney Bowes when the machine broke down. It took over three weeks and ample phone calls to customer service to receive any acknowledgment. We were constantly told by customer service that someone from management would call. We didn't receive that phone call until recently when they left a voicemail that did not address the concern and stated the case was closed.
We found out that Pitney Bowes was charging their loyal customers $70 more per quarter than their new customers. An employee from Pitney Bowes's sales team informed us that this had been going on for years since the beginning of the pandemic. We relayed this concern to Pitney Bowes customer service ample times with a promise that someone from management would call. To date, we have received no call from management regarding this issue. We are requesting a back credit to be issued to our account effective immediately.
We were told by customer service that a representative from Pitney Bowes was supposed to come to pick up their old machine and set up a new machine for us. They never came. Additionally, we need postage moved to a new machine and they were supposed to take care of that at their warehouse. Again, we have been calling with no action taken on behalf of Pitney Bowes to pick up their old machine.
Pitney Bowes has taken limited action and has poor communication within its company. As a result, our company has invested a great deal of time and financial resources into this issue.Business Response
Date: 10/25/2022
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*********** ******* ***********
*** *********** **
********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********.
I can confirm Pitney Bowes
has resolved the client’s issues. A refund
in the amount of $253.13 was issued to the client on October 6th,
2022. This refund is for one full
quarter or 3 months’ worth of charges.
The equipment did not ship
with an ink cartridge. This is common as
normally the ink from the broken equipment is put into the replacement. However, once Pitney Bowes was made aware the
ink cartridge couldn’t be retrieved, two ink cartridges (per the client’s
request) were sent at no cost.
The client signed a lease
agreement in 2018 for their current rate.
The lease is billed at the appropriate rate for which the client signed. There is no issue with the price of the
lease, as this is what the client agreed to in 2018. The lease rate will not be adjusted.
There is no “pandemic” rate. This information provided to the client will
be addressed with the management team, as this information is not accurate.
Now, are there new client
offers – yes. However, these offers vary
in price based on the client’s needs, type of equipment, length of the lease
agreement, features needed for the business, etc. This is a common business practice
across all lines of business, not just Pitney Bowes.
I reviewed the cases on the
client’s account. Pitney Bowes did respond
either with a follow-up phone call or via email. A lease invoice has cleared for a total of $253.13
and as well as ink at no cost. The client
has been compensated for their time as well as the downtime with the equipment.
Pitney Bowes considers this
matter resolved.
Respectfully Yours,
Rebecca - Client Advocate, Pitney BowesCustomer Answer
Date: 10/26/2022
Complaint: ********
I am rejecting this response because:Firstly, our issue was ignored and went unresolved by Pitney Bowes management for weeks, however, a response to a BBB complaint is given one day later.
The following items will be addressed in Pitney Bowes response to the complaint:
Item One: "...two ink cartridges were sent at no cost." - This is an incorrect statement. Only one ink cartridge was sent.
Item Two: "There is no 'Pandemic Rate'... offers vary in price based on client's needs, type of equipment, length of lease, etc." -We never stated that there was a "Pandemic rate." A sales representative of Pitney Bowes stated that the current market rate was $70 lower than our current rate with no changes or alterations to our equipment or account. When this was questioned, she stated that this price drop started at the beginning of the Pandemic. With no changes made, we are reporting this as a bad business practice by Pitney Bowes.
Item Three: "The client has been compensated for their time.." - This is an incorrect statement. We have spent weeks making calls to Pitney Bowes Customer Service regarding this issue. Each time we've been on the phone with a representative we've had to address the issue and sometimes readdress due to poor employee communication. We've been sent to the wrong department in Pitney Bowes multiple times due to poor employee communication. One of these times is when we were informed by a Pitney Bowes Sales Team member about the market price drop years prior. These phone calls have taken hours of our company paid time every week. Every phone call has ended with a representative assuring us that we would receive a call from Management. We have received two calls from the Management. One of which they called the wrong phone number and left a message after business hours. (Three different numbers have been given to each representative during each call made to Pitney Bowes.) The second call we received from Management was a voicemail message that did not address the issue in question. It took weeks to receive that message. Since Pitney Bowes is saying that they have compensated us for our time we will create an invoice with our billable hours.In addition, we have been told that a Pitney Bowes employee would come to pick up the machine. They were then supposed to take it back to the warehouse and credit the remaining postage to our new machine. Not only has this not occurred, it also still hasn't even been addressed.
We are highly disappointed and dissatisfied with our experience with Pitney Bowes. This experience has disrupted our office at a high cost to our company. It has still not been resolved due to Pitney Bowes poor employee communication. In addition, the company lowered their current market rate for our exact lease model and account and did not inform their current customers of the price decrease. We are reporting this as a bad business practice by Pitney Bowes. These issues went ignored by Management for weeks. However, BBB complaint was answered one day later. We are requesting a resolution to these issues, including but not limited to, a back credit to our account in the amount overbilled.
Sincerely,
*********** ******* ***********Business Response
Date: 10/28/2022
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*********** ******* ***********
*** *********** **
********** ** *****
*** *** * ********
**** ********
To reiterate,
Pitney Bowes refunded the client $253.13.
The refund was issued to the client on October 6th,
2022. This refund is for one full
quarter or three months’ worth of charges. This refund was given for the
timeframe the equipment was down and client satisfaction.
I
contacted our supply line and confirmed it was one ink cartridge we sent to the
client. This was my error, as I misread
the case. The client had requested two
ink cartridges, but only one ink cartridge was sent. The one ink cartridge sent covered the ink
that could not be retrieved from the equipment.
The
client signed a legally binding agreement.
The agreement was signed in 2018 and is valid through 2024. The lease rate will continue to bill at the
current rate until the end of the lease agreement. The client’s lease agreement was not
overbilled; the amount billed was agreed upon in 2018.
A
return kit was sent to the client for the return of the equipment. The tracking number is ******************.
The return kit was delivered on October 10th. Based on the type of equipment the client needs
to return, a return kit is a process for the retrieval of the equipment.
Pitney
Bowes considers this matter resolved.
Respectfully Yours,
Rebecca - Client Advocate, Pitney BowesInitial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received my ******* On Wednesday October 19th,2022. Normally it is on my front porch but this time it was on the side of the road infront of my house not even near my mailbox. I have called several times and can't ever get a answer. I contacted ******* and they said since my post office uses them I needed to call and make a complaint have tried but again nobody answers.Business Response
Date: 10/25/2022
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** **********
**** **** ***** **
************ ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********.
Pitney Bowes does not do
any delivery of packages. We are solely the
“middle-man” between the retailer/merchant and delivery carrier. Pitney Bowes did not deliver your package.
If you check the tracking
number online, it should reflect who the delivery carrier was for your package. Give them a call and speak to them.
There was no tracking
number provided with this complaint, hence we are unable to assist with that
information.
Pitney Bowes considers this
matter resolved.
Respectfully Yours,
Rebecca - Client Advocate, Pitney BowesInitial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tracking number ********************************** Purchased item from ** on 17 Sep 2022 and Pitney Bowes received it on 28 Sep 2022.
It is now Oct 21, 2022 and item still has not been sent to ****.
Website contact leads you into a loop of FAQ's and I have initiated **** complaints.
Not sure who hired Pitney Bowes to be a third party disruption to the flow of my mail but judging by all the other complaints they need to be fired.Business Response
Date: 10/24/2022
******* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *****
* ***** ****
************* ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********.
Unfortunately, this tracking has not received
any further updates, and given the timeframe, it has most likely been lost in
transit. The consumer should reach out to the retailer for further action as
they’re responsible for the final resolution.
Respectfully Yours,Rebecca
Client Advocate, Pitney BowesCustomer Answer
Date: 10/24/2022
Complaint: ********
I am rejecting this response because: Pitney Bowls already claimed receipt of the the item at the ******* facility on 28 Sept 2022. Screenshot of receipt attached. I want to know who is responsible for hiring this company for such poor service.
Sincerely,
******* *****Business Response
Date: 11/01/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *****
* ***** **
************* ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********,
rebuttal.
The
retailer/merchant is the one responsible for selecting to use Pitney Bowes for
their E-commerce business needs.
The
consumer will need to reach out to the retailer/merchant for a resolution.
Respectfully Yours,
Rebecca, Client
AdvocateInitial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per **** instructions, *phone * plus trade-in dropped off at **** and pickup up by Pitney Bowes (***** agent). Tracking shows Pitney Bowes picked up the package but never delivered it to ****. I am out $700 for the Trade in and someone at Pitney Bowes kept my phone. Stolen phone report has been filed.Business Response
Date: 11/01/2022
******** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** ****
**** ********** *** ****
******* ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********.
The
consumer will need to contact **** Resolutions
Department at ###-###-####. They will
be able to further assist.
Respectfully Yours,
Rebecca, Client Advocate
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