We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Equipment

Pitney Bowes Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pitney Bowes Inc. has 183 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 520 total complaints in the last 3 years.
    • 154 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a package from **** *** ( shipped through Pitney Bowes) that has been stuck in ******** ******** for one week.

      Business Response

      Date: 10/18/2022

      ******* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ****** ******  
      **** *** ** ** *** ***
      *********** ** *****

      *** *** * ********

      **** ********

      I am in receipt of
      consumer complaint # ********.

      The
      consumer has not provided the tracking number. 
      We are unable to assist any further without tracking details.

      Respectfully Yours,
      Rebecca, Client Advocate 

    • Initial Complaint

      Date:10/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a phone via **** and decided I did not want the phone after the fact. **** advised phone would have to be shipped. Label for package was created 8/31/2022 07:46PM, packaged it as instructed and took it to ****. **** took possesion of the item being shipped back 9/1/2022 09:39AM in ***** ******** ** *****. Tracking reflects available for pick up 9/2/2022 06:28PM in***** ******** ** *****.
      9/6/2022 12:24PM package reflects Pick Up by Shipping Agent in ***** ******** ** *****.
      To this date Ive reached out numerous times and have left numerous messages on Pitney Bowes contact number * ************* I have yet to hear anything an its now October 13, 2022. Im being charged by **** for this item because it has yet to arrive back to ****. **** says that they are no longer responsible for package because "Newgistics" which is run by Pitney Bowes is their courier. Someone needs to be held accountable for this and I need answers.
      The Tracking Number is ******************************  Complaint is on Newgistics/Pitney Bowes.

      Business Response

      Date: 10/21/2022

      ******* *** **** ****** ******** ****** ** *********** ******* ********** ******* ********** ********** ** ****** *** ********* ** ***** **** ******* **** ** **** ** ******** ** *****

      *** *** * ********

      **** ********

      I am in receipt of
      consumer complaint # ********.

      The
      consumer will need to contact **** Resolutions Department.  The phone number to reach them is
      ************.  The team at **** will
      be able to further assist.

      Respectfully Yours,
      Rebecca, Client Advocate

    • Initial Complaint

      Date:10/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my item with an online seller who uses Pitney Bowes to ship. According to records, the shipment was received on Sept 23, 2022. It is now October 10, and the tracking number ******************** provided shows it is still preparing, and has not changed since the item was received. I called customer service for Pitney Bowes and was informed that they could not legally tell me where my package was, that only the merchant could contact them about that information. When I asked for a supervisor or someone who could help me I was denied and hung up on. I have worked in shipping and receiving for years and have never met a company that outright refused to help their customers the way Pitney Bowes does.

      Business Response

      Date: 10/19/2022

      ******* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      *** *******
      ***** **** **  
      ***** ****** ** *****

      *** *** * ********

      **** ********

      I receive consumer complaint # ********.

      We are showing the package was delivered on October 15th,
      2022.

      Respectfully Yours,
      Rebecca, Client Advocate 

    • Initial Complaint

      Date:10/07/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The last update of an item I ordered from ** was September 15, it’s been almost a month and my package has not been delivered and no update/email whatsoever from the company . My global tracking is: ****************

      Business Response

      Date: 10/19/2022

      ******* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ******* **
      ***** ***** **
      *** ***** ** *****

      *** *** * ********

      **** ********

      I receive consumer complaint # ********.

      We are showing the package was delivered.

      Respectfully Yours,
      Rebecca, Client Advocate 

      Customer Answer

      Date: 10/19/2022



      Complaint: ********



      I am rejecting this response because: Please check this global tracking number: ********************. It does not show delivered or any possible location since September 15.

       



      Sincerely,



      ******* **

      Business Response

      Date: 10/20/2022

      ******* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ******* **
      ***** ***** **
      *** ***** ** *****

      *** *** * ********

      **** ********

      I am in receipt of
      consumer complaint # ********. 

      The consumer provided two different tracking numbers within the
      same BBB complaint.  The original complaint
      had the tracking number ****************.  This tracking number reflects the package was
      delivered.

      With
      the rejection of the solved BBB complaint, the consumer provided a completely
      different tracking number.  This tracking
      was provided the second time around ********************.

      This
      tracking number has no updates.  There is
      no further information that can be provided for tracking ********************.
       

      Pitney Bowes considers this matter resolved.  Should the consumer have not received the
      package, please contact the merchant or retailer for assistance.

      Respectfully Yours,
      Rebecca Rastall, Client Advocate 

    • Initial Complaint

      Date:10/05/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I call3d this company, Pitney Bowes, which is a postal stamp and postage meter leasing company, to let them know we no longer use their product and would like to send back the postage leasing meter. I was informed that we signed a contract last year 6/09/21 and for us to get out of this so called "contract" I was going to ned to pay the lease settle meant of 706.20. I NEVER signed a lease with this company. In fact- during this particular time that they said we signed this contract, we were at the ******* ***** ****** ** ******** ***** **. Also- they supplied me with an "electronic signature" from an IP address 165.225.38.65 - which is NOT my IP address and I live in ******* and this particular IP address is nowhere near *******. I don't know what happened- but i can only speculate- that someone "electronically" signed for me. I do not have ANY emails supporting this so-called contract that I or **** ******* signed. I do believe this company is try to take advantage of us and I did not sign a contract and I do think they signed "electronically" for me- which seems to be illegal. I want the 706.20 taken off my account immediately and I want to cease this relationship.
      Please help- also it almost impossible to call this company and find a phone number or email.

      Business Response

      Date: 10/18/2022

      ******* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ***** *******
      **** **** ****** ****
      **** ******* ** *****

      *** *** * ********

      **** ********

      I am in receipt of
      consumer complaint # ********.

      Pitney
      Bowes will be terminating the client’s agreement without penalty.  We are reflecting an active agreement on file,
      however the business unit agreement to terminate.

      The business
      unit will be contacting you directly with the next steps.  The process to terminate does take time.  Please allow the next 2-3 weeks to get the
      lease fully terminated and a return kit issued.

      Respectfully Yours,
      Rebecca, Client Advocate 

    • Initial Complaint

      Date:10/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had an account with Pitney Bowes, had several issues and when trying to close the account we were told we had an outstanding amount owed. We had already paid everything owed. We went through several steps to close the account which they never closed, had several cases open which they would then close and say were never open, luckily I had recorded phone calls, emails and screenshots to prove everything. Filed a complaint with BBB (#********) which was resolved and we were told that the account was closed and there was nothing owed. I just received a letter from a collection agency stating that there is a past due amount of $277.79 plus interest of $83.33.

      Business Response

      Date: 10/14/2022

      ******* *** ****                                           
      ****** ******** ****** ** ***********
      ***** ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****


      *** *** * ********

      **** ********

      We are in receipt of ********* ****s Customer Complaint # ********.

      According to our records the past due amount that is being
      referred to is from the Purchase Power account number ***************3. This
      line of credit was used to add postage to the postage meter that was being
      leased.  Postage was added to the meter
      using this line of credit on 11/17/2020. 
      $108.99 was charged to that account. 
      Postage was added to the equipment again on 12/18/2020. This amount is
      not included with the lease charges.    A
      payment for these charges were not received until 1/23/2021 and was in the
      amount of $108.99.  No further payments
      were made to clear this balance.  After
      several attempts were made trying to collect payment for the postage that was
      purchased without success the account was placed with a 3rd party
      collection agency on 9/18/2021.  This was
      prior to complaint #******** being filed for the lease issues. 

      If this is an error and a payment was made to both the November
      and the December postage charges, proof of payment will need to be provided so
      that research can be completed, and the payment application can be
      corrected. 







      Thank You,
      Erin 

    • Initial Complaint

      Date:10/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a package that got to the ***** ****** ** with the carrier Pitney bowes, after being at their facility for a day my package "left" the facility to head out to the ****. BUT its been 14 days and my package cannot be located with **** because they don't have it . this is absolutely ridiculous. Any package that has gone through ***** ****** has been delivered within a day or two to my house. you cant call them because there is no active phone number for this facility.

      Business Response

      Date: 10/14/2022

      ******* *** ****                                           
      ****** ******** ****** ** ***********
      ***** ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****


      *** *** * ********

      **** ********

      We are in receipt of ********** ********** consumer complaint #
      ********.

      Thank you for your inquiry. We
      apologize for the delay in receiving your package.
      All available information for individual packages is posted
      in the tracking tool. We have no additional details or insight available beyond
      what is listed there.  We are not able to
      confirm the whereabouts of the package due to not being provided with the tracking number.

                  Please keep in mind that Pitney
      Bowes is a tier two company that acts as an intermediary between the merchant
      and the carrier only therefore, if you need further customer
      support for your order you will need to work with the retailer of the order for
      any options available.  If
      you have not received your package and it has been 30 days or more after
      shipping, please contact your merchant for a refund or to reship the item.

      Again, we apologize for the delay.

      Thank You,
      Erin
      Solution Specialist

    • Initial Complaint

      Date:09/28/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A merchant used Pitney Bowes to send me two packages. Both packages are in the Pitney Bowes system and have not moved in a week. I have confirmed with the **** that it has not been received by them. I have tried contacting them and they do not have customer service. The products in those packages are worth over $400 and I want my merchandise. This is ridiculous. It needs to be delivered to the **** so it can be delivered to me. The merchant cannot do anything because Pitney Bowes is to deliver it to **** but they are holding it for no reason. I want my merchandise. I have attached the tracking from **** and Pitney Bowes. Both show the same. They still have the packages

      Business Response

      Date: 10/19/2022

      ******* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ****** *******
      **** * ***** *** **** ****
      ******** ** *****

      *** *** * ********

      **** ********

      I am in receipt of consumer complaint # ********.

      I am showing both packages having been delivered.

      Respectfully Yours,
      Rebecca, Client Advocate 

      Customer Answer

      Date: 10/19/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although it is alright now, they did keep the packages for a month even though their policy is 5 days. 



      Sincerely,



      ****** *******

    • Initial Complaint

      Date:09/27/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Case # ********
      Pitney Bowes has been charging me $15.99 per month Since Nov 2020 for a service I have never used. The only way I discovered the account was that a credit card was about to expire, and they notified me via email. When I discovered the issue, I immediately closed the account and removed my credit card information. The following month they charged my new credit card again, never having been provided with that information. I called and opened a case with them Case # ********. They continue to tell me they don't see the charges even though I have provided them multiple credit card statements. When I contact support, they say they can't put me in contact with the department that handles these issues but promise a call back with an update which never happens. The case has been open for over 2 weeks and I have opened a chargeback with the bank. I need a refund and the charges to stop.

      Business Response

      Date: 10/19/2022

      ******* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ***** *******
      **** ** ******* **
      ******** ***** ** *****

      *** *** * ********

      **** ********

      I receive consumer complaint # ********.

      I am showing that the client’s issue has been
      resolved.  Per case ********, we have
      refunded the client’s credit card $183.47. 
      The subscription has also been canceled.

      We apologize for the length of time to resolve this issue.

      Respectfully Yours,
      Rebecca, Client Advocate 

      Customer Answer

      Date: 10/19/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** *******

    • Initial Complaint

      Date:09/26/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with a third part online retailer on September 19th 2022. MY order was shipped on September 20th 2022. It was initially supposed to arrive on 9/24/2022. My package arrived at their ****** ********* ** facility on 9/23/2022 and has not moved since. I attempted to call their Customer service line but there is no one I can speak to that will check on things for me.

      After looking into some things I saw that many other people have has the same issue with their package sitting at the facility not moving for weeks.

      I just want my package to be delivered in a timely manner.

      My order number is **********************************

      Business Response

      Date: 09/29/2022

      ********* *** ****

      ****** ******** ****** ** ***********
      ******* ********** ******* ********** **********
      ** ****** ***
      ********* ** *****

      ****** ********
      ** ******** **
      ******* ** *****

      *** *** * ********

      **** ********

      I am in receipt of consumer complaint # ********.

      Tracking for package ********************************** is reflecting as delivered.  The package
      was delivered on September 28, 2022.

      This package took 8 days from ordering to
      being received by the consumer.  The
      delivery date of September 24th, 2022 is a “suggested” delivery date – not a guarantee
      delivery date. 

      Please allow additional
      time for delivery of packages in the future, as there were no issues with the delivery/receiving
      of this package.

      Respectfully Yours,
      Rebecca, Client Advocate

    Pitney Bowes Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.