Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/26/24 I requested an early termination settlement quote of our lease. The settlement quote came back at $1031.07 for a lease that had remaining total payments of $728.65. When I asked agents on Live Chat how the early termination fee was calculated, they could not tell me. There is nothing in the Terms that spells out how the fee is calculated. They said it was system calculated. A settlement quote 41% above the remaining cost of the lease was certainly not expected. The contract should spell out exactly how the termination fee is calculated so that the customer knows what to expect at any point in the lease. For all I know, the early termination fee will go up the longer I stay in the contract because no one can tell me what it is based on. This mystery pricing method should not be allowed.
Business Response
Date: 01/06/2025
Hello,
Thank you for contacting Pitney Bowes.
To terminate your lease early, you would need to pay a settlement. This settlement would consist of all your remaining payments, an early termination fee and restocking fee.
Kind regards
LauraCustomer Answer
Date: 01/06/2025
********** ********
I am rejecting this response because: Pitney Bowes has not adequately explained how their early termination and restocking fee are calculated. I should be able to know exactly what the fees will be at each stage of my contract so I can make the best decision if and when it makes sense to cancel the contract. There should also be an explanation as to why there is an early termination fee on top of all the remaining lease payments due. If I am being billed the lease obligations for the full term of the lease, then why add an early termination fee?
Sincerely,
***** *******Business Response
Date: 01/10/2025
Hello,
The Termination fee is $175, which is a penalty as the lease is non-cancellable within the term. The Return Fee/Restocking fee is $75.
Both of which are flat fees and do not vary based on the remainder of the contract term.
The remaining amount of the settlement quote is the contract obligation and that amount will reduce as the contract progresses as long as all invoices are paid.
Thank you
LauraCustomer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just hope when I end up cancelling my contract that my experience matches the information the business provided here.
Sincerely,
***** *******Initial Complaint
Date:12/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
pitney does not credit my ach payments on a timely basis then they charge late fees. its impossible to speak with any one there. their chat box is uselessBusiness Response
Date: 01/06/2025
Hello,
Thank you for contacting Pitney Bowes.
You can pay your Purchase Power line of credit in several ways:
- Automatic Payments (AutoPay): Set up recurring payments. This would avoid late fees charging.
- One-Time Online Payments: Make an ACH payment through the online portal. Payments submitted after 4:30 PM ET are processed the next business day. Processing may take up to 2 business days.
- Mailing a Check: Mail a check to the designated address. Regular mail allow 10 working days Express mail allow 3 working days.
Please let us know if you need any further help or have a specific payment you would like us to look for.Thanks
LauraCustomer Answer
Date: 01/06/2025
Complaint: ********
I am rejecting this response because:YOUR REPLY IS NOT RESPONSIVE TO MY COMPLAINT. I HAVE PAID THE PITNEY INVOICE, OTHER THAN LATE CHARGES.
MY PAYMENTS ARE MADE DIRECTLY FROM MY BANK. PITNEY HAS THE MONEY. YET THEY TAKE MANY DAYS TO CREDIT MY ACCOUNT.THUS THE LATE CHARGES
FURTHER THEIR SYSTEM IS IMPOSSIBLE THEY DO NOT ALLOW ACTUAL CONVERSATION WITH A REPRESENTATIVE. THEY INSIST WE GO ONLINE. DOING SO WE FOUND THEIR CHAT BOX WAS TOTALLY UNRESPONSIVE TO MY MESSAGE.
I CAN'T GET THE MATTER RESOLVED. I NEED TO SPEAK WITH SOMEONE
Sincerely,
***** ****Business Response
Date: 01/10/2025
Hello *****,
Apologies that you feel you've had a bad experience with Pitney Bowes.
When reviewing your previous payments it does appear that payments are being made into a different Pitney Bowes bank account which has meant the team have to process a transfer from one bank account to another which will cause a delay in payments clearing.Payment for your purchase power invoices should be into the following:
Bank Name ******** ****
Beneficiary account name The Pitney Bowes Bank Inc. -Purchase Power
Routing number *********
Account number **********
Formatting types **** *** ** ****
Swift code ********
ACH originating company ID **********
Federal ID number ********** *** *****
We have waived the $50.82 currently outstanding on your account as a gesture of goodwill.
Thank you
LauraInitial Complaint
Date:12/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by pitney bowes that my old device could not be used anymore and that they would be upgrading my device for free.
Instead they locked me into a contract for 5 years.
We have no use of the mail machine as most items are online these days.
They wont allow me to send back the device or terminate my so called lease without paying a termination fee (ie this is all the remaining months)Business Response
Date: 12/24/2024
Hello,
Your previous meter was an *** meter. The **** has discontinued *** technology.
As per the new **** guidelines you were upgraded to a meter that was has *** technology to ensure you are compliant with the new **** guidelines.
A contract was signed on the 21st June 2022 to start on 20th September 2022. This contract is for 63 months. The meter has been used and lease payments made since 2022. This contract is non-cancellable. If you wish to terminate your contract early and return you meter, a settlement fee would be charged.Kind regards
LauraCustomer Answer
Date: 12/26/2024
Complaint: ********
I am rejecting this response because:As you can see from the attached email there was no mention of creating a new contract.
all they said was they're replacing the machine with a new one for free which i gladly agreed to.
Sincerely,
******* *******Business Response
Date: 12/30/2024
Hello,
A full contract was sent and signed with an e-signature via AdobeSign
This email is not confirmation of a new contract starting.
Thank you
LauraCustomer Answer
Date: 12/30/2024
Complaint: ********
I am rejecting this response because:There was no mention of a contract just a a dubious tactic to slip us into another contract.
No I did not read all the paperwork that they made me sign.
Why would I even think of it there was no mention of a contract just that I am agreeing to have them swap out the machine for free.
Sincerely,
******* *******Business Response
Date: 01/06/2025
Hello Solomon,
The document that was sent to you to sign is titled as a lease agreement and just above the signature line it does advise the following.
'By signing below you agree to be bound by all the terms of this agreement including the Pitney Bowes terms and conditions (version 3/22). You acknowledge that you may not cancel the lease for any reason and that all payment obligation are unconditional.'
Kind regards
LauraInitial Complaint
Date:12/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi there, I ordered an irreplaceable item from a ** merchant on **** on Dec. 4, who mailed it through **** global shipping program via Pitney Bowes. I haven't received any tracking updates for a week since it arrived in the United States. The last update shows "Customs Cleared/Cleared at import gateway" on Dec. 11, with no location of the item shown. I'm worried that my package might be lost, since **** shows the estimated delivery date is today. Pitney Bowes suggested me to contact the **** seller for shipping questions who only has the same tracking information as myself. The tracking number of the package is ********************. Thank you for your help!Business Response
Date: 12/26/2024
Hello. We apologize for the delay in response, this Inquiry is under investigation with our Carrier care team. We are awaiting further information to provide the consumer on the status of it. In the meantime, it advised to work with **** support regarding any status updates of the item and if any lost items claim need to be filed with the seller.
Pitney Bowes Support
Customer Answer
Date: 12/26/2024
Complaint: ********
I am rejecting this response because: the carrier care team from Pitney Bowes needs to do their investigation and get back to me about the status of my package which they haven’t done yet.
Sincerely,
** ***Business Response
Date: 01/02/2025
Hello,
We
are pleased to inform you that this parcel has been delivered by the **** on
December 23
More
information is available on carrier website :
****************************************************************************************************************************Regards, PB
Client SupportCustomer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
** ***Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is basically a scam. They lock you in with never ending automatically renewing agreement that you allegedly have the ability terminate but the termination requires that you pay off PB with an extortion fee on top of all the fees that you would owe over the remainder of the lease. So not really any ability to cancel just an ability to prepay for services you won't utilize.
Multiple times I had reps from PB tell me that termination was possible and would be initiated upon bringing my account up to date on payment. Each time no termination was initiated by PB.Business Response
Date: 01/02/2025
Lease ********** is active until July 29, 2028. We did send a settlement offer (Quote *******) in December which would terminate the lease early once paid.Initial Complaint
Date:12/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes has unacceptable customer service practices and a lack of support for loyal clients. As a long-time user of their services for the past 15 years, I have maintained three accounts with the company. While two of these accounts are functioning without issue, one account has been plagued by unresolved problems and an astonishing lack of support.
The problematic account is tied to a previous address that we vacated years ago, yet the billing and correspondence remain associated with that outdated information. Despite numerous attempts to resolve this issue, I have been met with inexplicable charges that make zero sense, and worse, I have no means to directly address these concerns with a customer service representative. Pitney Bowes has no phone number to allow customers to speak with a human being. Instead, all attempts to reach support funnel into the same unhelpful automated system that offers generic responses and no viable solutions.
This lack of access to real customer service is deeply frustrating and demonstrates a blatant disregard for the needs of your customers. My attempts to update the billing address have been entirely futile, leaving me in an untenable position. As a business that relies heavily on Pitney Bowes services, I am appalled by the disregard shown to loyal, long-term clients.
Pitney Bowes’ unwillingness to provide direct, human assistance reflects poorly on their commitment to customer satisfaction. I am now contemplating canceling all services for my offices as a result of this ongoing frustration. For a company of this size and stature, such neglect of basic customer service is unacceptable.
I urge the Better Business Bureau to investigate this matter and hold Pitney Bowes accountable for their abysmal customer service policies. Customers should not be left without recourse or assistance when legitimate issues arise. The lack of transparency and support is damaging and erodes trust in the brand.Business Response
Date: 12/23/2024
Hello *******,
We have reached out to you via case reference ******** to resolve your issue.
Thank you
LauraInitial Complaint
Date:12/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled our lease on July 2, 2024 and removed the postage on July 16, 2024 before shipping the meter back to PB. They credited our PP account for the removed postage in the amount of $243.28. I have requested a refund of the funds on their website 8/21, 9/19, 10/29, 11/19, 12/9, and 12/18 to no avail, I simply receive another statement showing the credit. I've called countless times, which is a waste of time as they don't actually want to hear from their customers - the automated service tells you to go to the website and then disconnects. Without other options, I attempted a chat with their bot on 11/19 - the bot told me the problem was I hadn't signed the request. I certainly signed it - multiple times - but fine, I went and did it once again (and twice more since then). Each time I've done this, as soon as I sign and click 'continue' it immediately takes me back to the screen showing the credit - no confirmation or acknowledgement of submission of the request. After years of dealing with this dishonest company I firmly believe this is by design. And of course, yesterday I received another statement listing the credit.
I want a refund of the postage we paid for and removed from the meter before returning it.Business Response
Date: 12/18/2024
We have opened Case ******** to ensure that you do receive your refund. We can see the request for a refund of $243.28 and this request is being processed at this time.Customer Answer
Date: 12/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We lease their postage meter and have for years. Payment is made monthly for the lease and to have postage printed. We have not been able to download postage for some reason. I have attempted to have them call for weeks. They will not contact with anyone to fix this issue. I am paying for a meter that is useless.Business Response
Date: 12/17/2024
$200 was added to the meter on 12/27/2024. Please let us know if there are any other concerns.Customer Answer
Date: 12/17/2024
Complaint: ********
I am rejecting this response because: The only reason this was corrected was because, after 2 weeks of trying to speak with someone, I submitted approximately 10-20 requests back to back to have a person call. I submitted approximately 10 requests prior to this. Your customer service is horrendous.
Sincerely,
**** ******Business Response
Date: 12/17/2024
We apologize for any inconvenience. As the meter appears to be working at this time please let us know if we can assist you with your account or meter.Initial Complaint
Date:12/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Out of the blue, our shipping meter stopped responding. I followed troubleshooting steps on Pitney Bowes website, then opened a case after nothing resolved the issue. We just purchased the current machine 7/24/2023, and their only suggestion is to charge us $619.00 and send us a new one. I don't feel like we should be responsible for that large of an amount since we spent $4,009.72 for the entire shipping and postage set up on 7/24/23, and we have BARELY used this one, mostly due to a Pitney Bowes error that required BBB resolution to get the shipping portion working again. I don't think we've even used it a dozen times. I am fed up regarding dependability of their customer service and products.Business Response
Date: 12/16/2024
Hello. After reviewing your account, it was determined that due to the contract on the equipment being bought outright, it has removed the service level agreement for the equipment that covers any replacements on the machine itself or the peripherals. If you'd like we can have our Service admin team reach out to you and provide quotes for reinstating the SLA for the equipment.
Kind regards.
Pitney Bowes
Customer Answer
Date: 12/17/2024
Complaint: 22679154
I am rejecting this response because:If we own the meter why am I being charged meter rental? If you need an invoice to reference, just look at page 2 on the statement dated 8/25/2024.
Sincerely,
****** *******Business Response
Date: 12/17/2024
As of July 2023, Purchase Power shows Equipment Purchase. Attached is the invoice showing that purchase. The current rental is for the Postal Security device within the meter. This is a chip that houses the vault that hold the funds for the **** and cannot be purchased. Any coverage would be for damage or issues with the Postal Security Device itself. To reinstate the Service level agreement for the rest of the machine and any peripherals, we can have the Service admin team reach out to provide a quote. Once reinstated, we would be able to replace the label printer.
Kind regards, Pitney Bowes support
Initial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Pitney bowes many years ago for my postage needs for business. I eventually cancelled the service and returned all the equipment. I had a balance due and was making payments. Over the years as I have made payments, I noticed that my balance never went down. I have a credit line of $1000 even thought I cancelled service. Every month I am being charged a $39.00 over limit fee and finance charges over $100 which consist of 22.75%apr and 0.062% daily periodic rate. This is worse than a credit card! Not sure what the laws are but feel the charges are too much. Would like to settle.Business Response
Date: 12/09/2024
Hello *********,
Thank you for contacting Pitney Bowes, I have arranged for a member of our team to reach out to you discuss and make a plan to settle.
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