Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a valuable and non replaceable vinyl record through an **** ****** in the **. My package arrived in the US over a week ago and nothing has happened with movement. I did not pick this service, however, I have never had anything move so slow and I cannot get a hold of anyone at Pitney Bowes to inform me as to why. The contents of this package cannot be replaced and I want someone to please contact me and inform me of what is going on and to find my package and have it shipped to me.
Business Response
Date: 10/30/2024
This
shipment has been delivered to the buyer on October 28:
More
information is available on carrier's website:
*****************************************************************************************
Please
let us know if buyer still needs help with this parcel.
Regards,
PB Client SupportInitial Complaint
Date:10/28/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a package through **** October 8, 2024. Tracking number uploaded by seller October 9, 2024. Predicted delivery date between Oct 21-28. Shipping number stopped receiving updates October 17, 2024 with no listed state, city, or zip code. Package may be lost. Items are irreplaceable and need to be found.Business Response
Date: 10/30/2024
Hello We show as of 10/29 the item has been delivered, please see tracking details found here *******************************************************Customer Answer
Date: 10/30/2024
Better Business Bureau:
My package was found and delivered. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*** ************** (***) entered into a new agreement in January 2020 with Pitney Bowes (PB). It was a very simple agreement, a copy of which is enclosed. *** never understood and it was never communicated that PB billed like no other vendor, and we believe their unique, confusing, and entrapping billing programs confused our experienced controller which ended up turning a $50 a month postage bill into what is now $7000 in late fees and finance charges. The primary examples of the PB's unique, confusing, and entrapping billing programs are 1) PB sent two different bills one for postage and one for the machine. Who ever heard of two bills from one company? 2) PB’s postage bill was billed like a credit card bill with minimum payments which our controller paid thinking that was what was due. Since *** didn’t understand this was like a Credit card company billing this unique credit card billing practice ended up adding $7,000 in exorbitant late fees and finance charges to our account. No other vendor of *** billed like a credit card company. 3) PB issued a $6,000.00 credit line for a $50.00 a month postage account. *** never requested this credit line and this set the trap that *** unknowing fell into and 4) PB erratic delivery of statements and notifications especially during Covid-19, and on-line statements *** rarely saw, ultimately failed to properly alert *** of all these ongoing issues. In the end *** was billed $2900 for postage and paid $3000, so the $7000 in late fees and finance charges that we don't believe we owe. I would like to add *** had and continues to have a perfect payment record with all our other vendors, so these issues were solely with and caused by PB. We are a very dissatisfied customer and want PB to credit all of the finance charges and late fees caused by the PB's unique, confusing, and entrapping billing programs. We hope the BBB can assist our small company in resolving this dispute. Thank you for any assistance you can provide.Business Response
Date: 10/31/2024
Pitney Bowes is offering to waive $2000 on the Purchase Power line of credit, account **************** for client satisfaction. The statement indicates a minimum amount due, new balance due, credit line amount, and available credit amount. The Purchase Power line of credit can be used if a client would like to pay for their postage after adding the funds to the meter, but there is also the option to prepay those funds so they do not receive any secondary invoice or statement.Customer Answer
Date: 11/01/2024
Complaint: ********
I am rejecting this response because:Dear BBB. *** has already rejected Pitney Bowes $2,000.00 against the $7,000.00 in late fees and finance charges that Pitney Bowes claims we owe. *** was billed ~ $2,900.00 for postage from Pitney Bowes and *** paid Pitney Bowes ~$3,000.00 during the years of the agreement between *** and Pitney Bowes. *** believes the $7,000.00 in late fees and finance charges were the direct result of Pitney Bowes unique, confusing, and entrapping billing programs that confused our experienced controller which ended up turning a ~$50 a month postage bill into what is now $7,000.00 in late fees and finance charges. We believe it was Pitney Bowes obligation to explain in their agreement their unique, confusing, and entrapping billing programs. As you can clearly see in the enclosed Pitney Bowes agreement none of their unique, confusing, and entrapping billing programs were explained. Therefore, *** was failed to be warned and believe Pitney Bowes was paid in full for their postage and should credit their late fees and finance charges.
Examples of the Pitney Bowes 's unique, confusing, and entrapping billing programs are 1) Pitney Bowes sent *** two different bills, one for postage and one for their machine. Who ever heard of two bills from one company? 2) PB’s postage bill was billed like a Credit card bill with minimum payments which our controller paid thinking that was what was due. Since *** didn’t understand this billing was like a Credit card company billing, this unique credit card billing practice ended up adding $7,000.00 in exorbitant late fees and finance charges to our account. No other vendor of ***’s numerous vendors billed like a Credit card company. 3) PB issued a $6,000.00 credit line for a ~$50.00 a month postage account. *** never requested this credit line, and this credit line set the $6,000.00 trap that *** unknowing fell into and 4) Pitney Bowes erratic delivery of statements and notifications especially during Covid-19, and on-line statements *** rarely saw, ultimately failed to properly alert *** of all these ongoing issues. In the end *** was billed $2900 for postage and paid $3,000.00, so the $7,000.00 in late fees and finance charges we do not believe we owe. I would like to add *** had and continues to have a perfect payment record with all our other vendors, so these issues were solely with and caused by Pitney Bowes. We are a very dissatisfied customer and want Pitney Bowes to credit all of the finance charges and late fees caused by the Pitney Bowes' unique, confusing, and entrapping billing programs.
Please help our small business.
Thank you.
Sincerely,
Andrew B****Business Response
Date: 11/12/2024
Contact made outside of the portal, this is Pitney Bowes provided.
'I am following up on your query that you've been working with Meghan on. Meghan is currently out of the office but I have been included in the escalation so am aware of the situation.
As Meghan previously offered, we will be waiving $2000 from your Purchase Power account ****************, which is our final response due to no Pitney Bowes error found. The account and siutation has been thoroughly reviewed with senior leadership and as the fees are valid as part of the terms & conditions of the Credit Facility account, we deem this be an appropriate resolution.
No additional fees will be waived and if the full balance of the Purchase Power account is not paid then additional fees will generate. If no payment is received, the account will be handled by our Collections Team. Removing the $2000 fees that we will waive, your new balance payable is $5,144.48.
As mentioned, this is our final resolution and you will see the $2000 credit reflect on your November statement due to generate on the 22nd.'Customer Answer
Date: 11/13/2024
Complaint: ********
I am rejecting this
response because: This is not a new offer; it was offered before BBB got involved so they are showing no regard for the BBB complaint. As mentioned, Pitney Bowes has done many purposely confusing, hidden and
deceptive practices with their billing that led up to $7,000.00 of extra fees that were billed to our company that we do not agree with. An example of these unfair
practices is we authorized them to auto withdraw from our bank to pay our
bills, but they only withdrew a "minimum payment due" which allowed the balances and extra fees to grow to $7,000.00 while we believed the account was being paid and in good standing. Furthermore, they billed like a credit card company with
fees and minimum payments, and we never understood until it was too late that we were in a credit card program, because they never made that clear and no other vendor we deal with, except credit card companies, bill like a credit card
company. They have offered a $2000.00 reduction of
these extra fees before we contacted the BBB, which we do not accept as the
correct solution to $7.000.00 in extra fee charges. Very dissatisfied customer!
Sincerely,
****** *****Business Response
Date: 11/15/2024
Account has been reviewed by senior management and $2000 has been waived from the Purchase Power balance.Initial Complaint
Date:10/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We signed a lease extension to use lease Specific Model Pitney Bowes Postage Machine and Service on 1/4/21.
The Lease is for a specific machine/meter that according to Pitney will be Non-compliant and will not work come 12/24. They want us to pay a "Settlement Fee" to resolve an issue that is theirs, not ours.
Recently Pitney Bowes sent out emails that the specific meter/machine we lease from the will no longer be compatible with new United States Postal Services Guidelines.
They have told us they will not let us out of our lease and we must sign a new contract for a new meter/machine, even though they will be leasing us a soon obsolete piece of equipment.
I told them they could supply us with a new machine/meter which works and we will gladly finish out our contract which expires in June of 24' we and we will not be signing a new one for a new machine. They are trying to punish/strong arm us and its not fair. We have a lease for a specific meter/machine... they have to uphold their end of the lease like we do ours.Business Response
Date: 10/21/2024
Your lease contract ends June 29, 2025 and we are able to get a waiver from the **** that would allow you to use the meter until that date. Please confirm you would like this waiver sent so you can use the meter past the **** deadline.Customer Answer
Date: 10/24/2024
Complaint: ********
I am rejecting this response because: I want something guaranteeing this in writing from Pitney Bowes and that there will be no additional costs, and that if the meter does not function property we will be let out of our lease with no fees immediately with no delays. Also please stop with the scare tactics of send such emails as the one attached which we just received, we have been outstanding customers for years, always paid on ontime... no need to give people such a hard time.
Sincerely,
***** ***********Business Response
Date: 10/25/2024
We can offer you a waiver that will allow you to use the meter until the end of the lease. Pitney Bowes will also provide support, service, and supplies for the meter until that date. Because we can provide that service and support we cannot end the lease early. Please confirm that you would like this waiver provided to you so that you can continue to use the meter.
Customer Answer
Date: 10/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please process the waiver and confirm once submitted. Thank you.
Sincerely,
***** ***********Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ordered a custom, unique and irreplaceable item from a merchant on **** who mailed it from the ** via Pitney Bowes. I have not received the item, nor have I received any updates via tracking since it arrived in the United States. I am worried that my package has been lost, and I have no means of contacting Pitney Bowes as their phone line leads to an automated message that just tells me to use the website tracking.Business Response
Date: 10/21/2024
Hi
Client,
Thank you for reaching out to us. After some review it appears that the parcel
had an estimated delivery of Saturday, October 19 by 7:00 P.M., and shipping to
************* ** *****. Attached are the parcel details for your reference.
*****************************************************************************************
Please be advised that as we wind down operations, support will be limited for
inquiries via email or Client Connect.
Effective
October 30, 2024, for any questions or concerns regarding your account, please
contact one of the following individuals:
• Ben L***** **********************
• Buddy B****** ***********************
• Michael H*********** ****************************
We appreciate your understanding and cooperation during this transition.
Best
regards,
PB Client Services SupportInitial Complaint
Date:10/09/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes will not send return kit to return the leased equipment. The lease is paid in full.Business Response
Date: 10/10/2024
Lease ********** is active from 10/3/2020 to 1/2/2025. We have received the payment for the last contractual period and Case ******** is open to assist you with termination of the lease.Initial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
OUR ACCOUNT WAS CLOSED. WE KEEP GETTING INVOICES. I HAVE SENT EMAIL'S WITH PROOF THE ACCOUNT WAS CLOSED. WE PAID THE FINAL BALANCE OF $54.88 MENTIONED IN THE EMAILS WHEN THE ACCOUNT WAS CLOSED. WE DO NOT OWE ANYTHING. THIS ACCOUNT WAS CLOSED 10 MONTHS AGO AND WE KEEP GETTING INVOICES AND CALLS. IT BORDERS ON HARRASSMENT.Business Response
Date: 10/15/2024
The fees on Purchase Power account **************** are not valid and are being waived. If you see a monthly access fee or other charges generate at a later date please contact us so we can resolve that for you.Customer Answer
Date: 10/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Customer Answer
Date: 10/15/2024
A new email today from Pitney Bowes, they need to make sure these stop. Thank you.Initial Complaint
Date:10/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December 2023 we did not renew our contract (#********) with Pitney Bowes and no longer use the mail machine (serial number *******).
We were told over several months that someone would come and pick up the machine and give us a refund for postage not used. Case Number ******** was assigned. Sent us a small box (approx. 6”x 10”) and a label. The mail machine is over 5 ft.
On June 5th, another call and another case number (#******) for a refund request.
On June 13, we received an email from Bhavya from Customer Support stating she/he will assist us with our return request. On June 17th, sent us another small box and label. We sent an email to Bhavya requesting a technician to come and pick up the mail machine and a refund. Other case numbers regarding this same request – ********, ********.
Finally on July 30th, a technician came and actually used the small box and label to return the postage meter only, which registered a refund of $2,293.095. We have documentation of this amount and proof that it was delivered on August 1, 2024 to PB's address in Whitestown, In. Received another case number to have the machine picked up - #********. We were told again, that someone would be here within the next 2 weeks.
To date, we have not received our refund and we still have the 5 ft. mailing machine, disconnected, in our mailroom. We received another email on 9/5, with steps for cancellation. In Step 2, "Withdraw Postage: Before deactivating the meter, our service technician will remove any unused postage, which will be credited back to your original payment method. See refund instructions here".
The postage meter was sent out and we no longer have it and the technician did not remove the postage. We have contacted them again but no response.
Cus. Ser. Nos. we called: ###-###-####; ###-###-#### - automated and all routed back to same group. Called Hank, Tech., ###-###-#### - no help.Business Response
Date: 10/11/2024
$2293.09 was removed from the meter on 8/2/24 and credited to Purchase Power account ****************. You can request a refund of this credit by completing the form at the following link.
************************************************************************************************************************************************************
Case ******** was created for the pickup of your meter and the notes indicate a voicemail was left at your office on 10/5/24. We are requesting more details or for the technician to contact you again regarding this.
Initial Complaint
Date:09/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pitney Bowes has not been able to process our refund request since the middle of July. We had $360 in a Pitneyship account that we have closed. The credit card tied to the account has expired and when we started to follow up from creating a case online, we have been informed of two types or refunds (the first in a check and last week a refund within24 hours back to a current ******** ******* card) that we should be given, and none have transpired to date. I have reached out to Pam E****** whom is our Strategic Accounts Specialist since August 18th and today have requested to escalate my case to a manager. Our support case number is 37721779 and a follow up of 37265217. I do not understand why this has taken 3 months with no results but going round and round. We have wasted over 4+ hours trying to obtain this refund.Business Response
Date: 10/02/2024
Hello,
Apologies
for the delay, there was an error due to the credit card on file being expired.
On the Monday approval was provided to refund via check, once the check is
created the team will provide you with the check number.Laura
Initial Complaint
Date:09/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account in the name of ***** ********* **** ***. (*****) ***** was sold on 2/12/24 and the business no longer exists. I have requested for PB to contact me to resolve early termination of contract. Contract has another 2.5 years. I have also requested a box and mailing labe to return PB equipment. No one will call. The only contact is written, threatening 3rd party collectors; and that early termination requires full payout plus early termination fee. I do not know the amount required and do not believe full payout plus termination fee is a fair resolution. The services and ********* are not needed, and have not been used since 2/11/24 but PB refuses to contact me personally to discuss anything. Thank youBusiness Response
Date: 10/10/2024
Lease ********** is active from April 22, 2022 to July 21, 2027. If the office ********* and contracts was sold with the business in February 2024, we can send the paperwork for a change of ownership for this lease. This paperwork would need to be completed by ***** ********* and the new owner of the business. We have also sent a settlement offer to terminate this lease early, and if you would like to make an offer on that settlement please let us know the dollar amount you are able to pay.
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