Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pitney Bowes Inc. has 183 locations, listed below.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes

  230 W Monroe St Ste 1150 Chicago, IL 60606-4805

• 

  Pitney Bowes

  660 4th St San Francisco, CA 94107-1618

• 

  Pitney Bowes

  3360 Urbancrest Industrial Dr Bldg 2 Urbancrest, OH 43123-1769

• 

  Pitney Bowes

  650 Northlake Blvd Ste 490 Altamonte Springs, FL 32701-6126

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a free trial with Pitney Bowes for a personal use account in June of 2024. I cancelled my subscription/account on the website before the trial ended as I didn't think any of the benefits worked for me and I did not want to continue with my membership. I never received a cancellation email, but I spoke with a representative and cancelled my membership, and I was told that it was cancelled, and I wouldn't be charged. I wasn't worried about not receiving a confirmation email as I wasn't charged for the months of July and August. Fast forward to September and I see a $17.99 charge from them on my bank statement. I was told my subscription was cancelled back in June and I was not charged for 2 months until this month. I was frustrated and immediately contacted their customer service as I had never used their services ever. They asked me for an account number which I do not have as I never purchased anything from them, and I have no access to my account (see attached screenshot), it says I do not have access and need permission or a subscription. This is extremely frustrating as I contacted customer service multiple times and no one was able to help me. They randomly charged me $17.99 despite me not having an active account with them. Therefore, I am filing a complaint as they have my bank info and incorrectly charged me, and their customer service has refused to assist with my issue.

  

  Business Response

  Date: 10/10/2024

  We have attached the invoice for the subscription period 7/17 - 8/16/24, as the subscription was active on 7/17.   The account has now been terminated. If you have details of when you believe the subscription was cancelled, please provide that so we can review.   

  Customer Answer

  Date: 10/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I still was not refunded. I terminated my subscription before the free trial period was over and was still charged for another month despite not using the service at all. I deleted my account via website and was never sent a cancellation e-mail. Therefore, it is at the fault of Pitney Bowes. After cancellation I was unable to log in to my account, so I assumed that I would not be charged. Come September, why was I charged $17.99 for a service that I cancelled before July 17th? It is unfair. Even if I will not be charged again, I would still like my money back as I was wrongly charged. Why was I never sent a cancellation email? 
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 10/14/2024

  Do you have the date and other confirmation of when the subscription was cancelled?  The subscription was still active in our systems in July according to our records.  

• Initial Complaint

  Date:09/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I ordered something from buyee and it was shipped out on August 8th and everything was fine until Pitney Bowes got ahold of my package and stopped updating the tracking since August 27th. It’s been 3 weeks now without an update and all I want is to locate my package and get it delivered because its content is valuable and hard to replace.

  

  Business Response

  Date: 09/23/2024

  Hello. To be able to lookup the status of this package. please provide the tracking number for the shipment.

  Customer Answer

  Date: 09/23/2024

  The tracking code is **********************************

  

  Business Response

  Date: 09/23/2024

  Hello
  ,
  Thank you for reaching out
  regarding parcel **********************************, shipped from **** **** **** *******. I have forwarded this inquiry to our internal teams for further
  research. Any additional details regarding your parcel will be shared in a
  follow-up message within two business days.
  
  Thank you for your patience
  while our team conducts their investigation.

  Customer Answer

  Date: 09/23/2024

  Hello I have attached the tracking code and I already sent out the tracking number but again it’s **********************************

  

  Business Response

  Date: 09/25/2024

  Good
  morning,
  Thank you for reaching out
  regarding parcel **********************************, shipped from **** **** **** *******. We have investigated the status of this parcel with our internal
  teams and unfortunately they have confirmed that the parcel is lost. If it is
  found at a later date, we have requested that they still attempt delivery to
  you. We apologize for the inconvenience to you and we would encourage you to
  reach a resolution with your merchant according to their internal procedures.
  Thank
  you
  Sincerely,
  Wendy
  PB Client Support

• Initial Complaint

  Date:09/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a seller on ****. **** uses Pitney Bowes as a supposedly affordable solution for small packages that require tracking information. I can't explain and don't understand how PB manages to do this wrong in so many ways.
  
  I have over 300 packages marked in either "pre-transit" or "in-transit" dating back to November 2022. Clearly, these packages have been delivered, as I haven't received complaints for customer regarding non-delivery.
  
  That wouldn't be such a big deal, BUT
  
  For packages that fit in a 9x4 envelope, I purchase a label on **** via PB and say a prayer. I print the label and put the package in my mailbox. My **** carrier picks up the package. I ship larger packages with standard **** postage. It is ONLY the PB packages that I have trouble with. They often take WEEKS to ship within the US. The tracking information is rarely updated, and when it is it often incorrect. Customer will message me that the package is marked delivered and they have not received. I have become accustomed to this, so I tell them that Pitney Bowes has a stupid habit of marking packages delivered, and they arrive days later.
  
  It is embarrassing to my business to constantly be making apologies for my courier. I do not know at what level this failure is taking place, but it needs to stop.
  
  I've attached a screenshot of a chat I tried to have with a Pitney Bowes agent this morning. When the agent learned that I am shipping from an online seller, the agent immediately ended the chat, and I had no opportunity to respond.
  
  So, I called Pitney Bowes. When I began to explain my issues, the call was disconnected without a word. Pitney Bowes tells me to contact ****, and **** tells me to contact Pitney Bowes. I get no results from either company.
  
  I am seeking a means to speak with someone at Pitney Bowes who can take reasonability and help me. I need them to examine and repair their systems in order to faithfully and effectively do the job I and many online sellers trust them to do.

  

  Business Response

  Date: 09/19/2024

  Hello,
  thank you for reaching out regarding your **** shipments. Our internal
  teams researched your inquiry and provided the following details:
  Pitney
  Bowes provides technology to **** to print **** shipping labels. The two
  example barcodes provided are **** First Class Mail items, which inject
  directly into the Postal network. These parcels do not physically pass through
  the Pitney Bowes network or facilities; therefore, we are unable to provide
  updates beyond what is shown in **** tracking sites.
  Please
  note that **** does not guarantee scanned tracking events for First Class Mail.
  If a parcel shows a **** "delivered" event and the consignee claims
  non-receipt, they are encouraged to file a Missing Mail claim with **** as
  outlined here ******************************************
  As these two labels were
  created over a year ago in April & May 2023, any associated shipment data
  has since been purged from our internal systems. We apologize for any
  inconvenience caused by the lack of available updates

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am waiting for an international shipment via ****, handled by Pitney Bowes. My package arrived in the US reasonably quickly, but since then has been sitting at the airport in Pitney Bowes’ possession since August 29 - so approximately two weeks - with no movement. The PB website only suggests that I contact the seller, who obviously has no control over what PB does with my package; or ****, ditto. Why is it acceptable for this company to take money for delivering packages and then both fail to fulfill their one task and to take any kind of responsibility for it or provide any recourse?

  

  Business Response

  Date: 09/13/2024

  Hello. To be able to look up the status of this item with our Global E-Commerce partners. Please provide the tracking number of the Package.

  Customer Answer

  Date: 09/13/2024

  Wow, you’re really stalling. I submitted my tracking number with my complaint. Here it is again: ********************

  

  Business Response

  Date: 09/13/2024

  Thank you for your inquiry on ******************** shipped from client **** UK. We have forwarded
  this inquiry to our internal teams for further research. Any additional details
  regarding your parcel will be shared in a follow-up message within two business
  days.
  Thank you for your patience while our team conducts their
  investigation.

  Customer Answer

  Date: 09/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am waiting for the issue to actually be resolved, which it has not been.
  
  
  
  Sincerely,
  
  
  
  ***** *********

  

  Business Response

  Date: 09/16/2024

  Good
  morning,
  Thank
  you for your inquiry on ******************** shipped from client ****
  UK. 
  Our
  internal teams have conducted a thorough investigation regarding the status of
  this parcel. Regrettably, they have confirmed that it is unlikely to move
  forward.  Should the parcel be located at a later time, we have instructed
  that it be delivered to the customer.
  We
  have notified **** UK and we would encourage you to reach a resolution with
  your merchant according to their internal procedures. 
  Thank
  you,

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making numerous contact attempt to Pitney Bowes they have added a collection account to my business credit for a charge account that I did not authorize nor ask them to place stamp funds. No one will return my phone calls to resolve this matter I keep getting harassed by a collection agency who I snot willing to help

  

  Business Response

  Date: 09/17/2024

  The Purchase Power account (line of credit) was opened in July 2022 and the original purchases charged to the account are for postage and rental fees.  The first statement generated in July 2022 was for a total of $895.45, which included $510 in postage, and $385.45 in rental fees.  We received a payment of $30 in August 2022, $30 in October 2022, $35 in December 2022, $50 in January 2023, $150 in March 2023, and $200 in August 2023.  Postage credits were applied to the account in August and September 2023; however, these credits did not cover the late fees, finance charges and other fees that were assessed on the line of credit (as the balance was never paid in full). We have around 20 cases of attempts to collect on this account between January 2023 and the time the account was sent to third party collections in May 2024.  

  Customer Answer

  Date: 09/25/2024

  I apologize I was out of the country when the response was sent. I did not sign up for credit line they have been notified of this numerous times. I also did not authorize their rep to load postages onto the machine 

  

  Business Response

  Date: 10/10/2024

  Payments have been made on this line of credit since it was opened in 2022.  $510 was originally added to the meter in 2022 and in September 2024 there was $464.73 was removed from the meter and returned to the Purchase Power account as a credit.  

• Initial Complaint

  Date:09/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We lease a postage machine from Pitney Bowes. The machine stopped working. They sent a part to fix the problem. It did not fix the problem, but they are charging us $397.95 for the part that had noting to do with the problem. It is not possible to contact a person (just try it). You are re-directed to the website for ANYTHING you call about. When you try to dispute on the website, you get an error. So there is no way to resolve anything.

  

  Business Response

  Date: 10/03/2024

  We can see that an order for a print head was placed on the
  Pitney Bowes website on 9/3/24.  There are no cases opened with Technical
  Support for assistance with a printing issue.  If you would like to open a
  case you can chat with agents or create a case online at the Pitney Bowes
  website for assistance.  If you are receiving an error when trying to do
  that please let us know.  Alternatively, we can have Technical Support contact
  you to assist you with this situation.    

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a machine from this Pitney Bowes, i later became disabled. On my own i contacted them and inquired on how to return device. In a sense they talked me into buying more ink instead of addressing my issue. Several months went by i called again. Advised of same.. i dont need it, never used the new ink you talked me into buying. Now bill has increased and cant be returned until paid in full.i agree to a monthly pay plan & they agreed to allow me to return item. .sent form to draft payments They never drafted after signed form with bank info to draft. Never sent label to return item which they had me box . Now they are harrassing me . I got a rude call a 6am & when called back OLIVIA talked over me, argumentative and Rude

  

  Business Response

  Date: 09/16/2024

  The account was sent to third party collections with ***** * ****** on January 16, 2024.  The last payment on the lease was March 2, 2023.  We have Case ********, ********, and ******** between February 2023 and January 2024 regarding collections attempts from Pitney Bowes. The cases indicate that the past due invoices must be paid before the lease can be terminated and the meter returned to Pitney Bowes.  We do not see a payment plan or payment details and it is unclear if this was completed with the ***** *** ****** *********** ******.  

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/13/2023, I ordered an item from the ****** **** *****. It was a Pre-order. The order # was ******. I received an email on 05/24/24 that the item was shipping, and the tracking # given was **************************. Acording to ****, the item arrived at the Shipping Partner "Pitney Bowes" but has never made it to ****, with the last update to the tracking occuring on June 1st. I presume my item is lost, but I'll need to confirm that with this company so I can then go back to ****** **** and give them an update so I can proceed.

  

  Business Response

  Date: 09/03/2024

  Hello,
  thank you for contacting us regarding your
  parcel **************************. The parcel shows a last scan on 1 June
  with no updates since. Unfortunately, due to the time elapsed since the last
  tracking event, this parcel is unlikely to show further activity. We apologize
  for any inconvenience caused by the lack of recent updates, and encourage you
  to contact the merchant retailer directly for further assistance &
  resolution

• Initial Complaint

  Date:08/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/24/2024
  An item is sold on ****, A QR code is made with pitney bowes and ****. The label stating it is more then 35 pounds. This item is a tall, heavy and wide box
  
  08/27/2024
  A 20x20x39 box is left with ups to be picked up by **** later on.
  No updates on tracking since QR code was made
  
  08/28/2024
  First Tracking Update is made
  in ******* when original package was shipped from Rilato
  
  08/29/2024
  Item gets delivered and Buyer received a 10 inch by 18inch box weighting less then 10 pounds
  
  clearly the buyer received the wrong package perhaps due to a duplicate label or mishandling of my original package

  

  Business Response

  Date: 09/03/2024

  Hello. Pitney Bowes only provides the software to generate the shipping label for **** transactions. Please reach out to the **** mail inspection service at ###-###-#### to report mail theft as the item was shipped **** ground advantage. 

• Initial Complaint

  Date:08/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can not talk to a human, must open a case for any issues but they are not responsive and won't let you ask questions, they close the case before you even get a solution so then you have to open another case and try again. will not call you to help resolve the issue. one case was ignored for a month until I inquired again and they are charging me late charges because they did not respond and are refusing to credit the fees and charges that were caused by them not responding or answering the questions. case# ******** is one of the many cases I have opened regarding this issue.

  

  Business Response

  Date: 08/22/2024

  Apologies for any inconvenience you have experienced. $30 was added to the meter on 4/12, 4/19, and 4/30, charged to Purchase Power account **************** and payment due on 6/5/2024. That payment was not received until 6/25/2024. This is what caused late fees and finance charges to accrue.  Case ******** was opened on 5/9 and completed on 6/12/2024 for termination of the account, and there was a $6.15 refund from the funds remaining in the meter returned to your Purchase Power account on 6/12.  

  -Meghan

  Customer Answer

  Date: 08/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I tried several times to get information but no one would answer.  Could not get any one to contact me.  the payment was late because I could not get anyone to tell me if the amount due was for future fees on the equipment or if it was related to past months but if I had been able to talk to someone this would not have been a problem.  the postage was paid was just looking into the meter costs which is what the bill was for.  Requested several times to speak to a human that request is always ignored.  The case was ignored for a full month until I sent an inquiry to find out why I had not gotten a response a month after I opened the case.  that was when the movement on the case began. But I was still not able to talk to a person to actually let me ask the questions I had as the case was always closed before I could ask.  My issue with these fees are due to the claim being ignored for a month and no one taking 5 mins to give me a call to actually answer my questions.  Why should I have to pay fees when the case was ignored for a month and action only took place when I inquired again after a month.  Would not have been late if I could have gotten my questions answered.   I paid all the legit costs. 
  
  
  
  Sincerely,
  
  
  
  *** *******

  

  Business Response

  Date: 08/27/2024

  We are waiving the remaining balance due of $39.57 on Purchase Power ****************.  This will be reflected on the next statement that should generate around September 9, 2024.  At this time that brings the account current and there is no balance due for Purchase Power.  

  Customer Answer

  Date: 08/27/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******