Reviews
This profile includes reviews for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 196 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAlyssa M
Date: 08/18/2022
1 starAlyssa M
Date: 08/18/2022
We have a lease coming to the end in December - we were contacted in April of this year about the upcoming end of lease. Customer service through the entire process has been a nightmare - we create cases online to get things in writing, and they get closed out with no comment or reason why when they "can't get ahold of us". The representative in charge of handling a possible lease renewal is not allowed to see much of our account, nor did she go out of her way to help answer questions in a timely, efficient, and effective manner. We were always directed to client relations, who don't really answer your questions, nor give you any references for their call or work to actually fix your problem.
Don't even try to get out of your lease early - it won't happen.
If you want decent customer service, find another company.
Pitney Bowes Inc.
Date: 08/23/2022
Hello, I apologize for the frustration during this process. Your lease contract is still active through 12/29/22. Once you pay your final contractual (this should generate in the next 7-10 days) please call *************** The request must be placed over the phone due to the complexities of the account.
Thank you
MichelleReview fromjohn T.
Date: 08/16/2022
1 starWhy, I wonder, does the **** partner with Pitney Bowes ? I have never seen a USPS package sit for days in one place like Pitney Bowes does. It took 3 days for the package to travel to the US, one day to get through Customs, and a week sitting in Pitney Bowes "sorting center." Perhaps it is not their fault, perhaps the USPS is handing them the mail and asking them to sit on it, or perhaps PB needs to get back into the postal meter business and out of the domain that ***** ****** **** *** and others do so much better.Review fromTiffany G
Date: 08/16/2022
1 starMy package has been lost in a neighboring state for a week. No update. USPS saying they have nothing. Call to get help and they have no solution, no manager, and rude. Then the company I ordered from saying they will put in a “note.”Review fromJulia R
Date: 08/13/2022
1 starThe same thing happened to me as the others. I had an order that was shipped via Pitney Bowes in March 2022 and it sat and disappeared. I am honestly not sure why companies continue to use them. The company had to completely replace my order and it took hours of both my and the company’s time. No way for PB to assist or track from the point the package falls off the face of the earth. They have a serious problem with management. I am so disappointed the company decided to use them again for my current order and it’ll take three weeks when it typically takes a week and I’m pretty doubtful I’ll receive.Review fromNate T
Date: 08/08/2022
1 starPitney has had my package for over a month, and there is no way to get a hold of them, that I could find online, unless you have an account. **** website says that they're waiting for the package, but they won't get involved, and tell me to contact Pitney. I don't understand how this company stays in business. If ***** ****** **** or any other did this, they'd lose so much service to the others. This company is a shamm & don't care when, even IF, you get your package! Really hope no medical supplies are ever sent through this **** company! And, don't let the Overall Rating fool you... Most people leave it as the defaulted 5 stars, but leave negative reviews.Review fromHoward P
Date: 08/07/2022
1 starHoward P
Date: 08/07/2022
I would not even give them one star. We canceled our contract with them in 2021, paid our last quarter's lease and returned the postage meter--Domestic Return Receipt. Even with them signing for and acknowledging the return of the leased equipment and written notice of our intent to stop any lease and not renew any lease for a postage meter and postage with them, they CONTINUE to send us statements, threats, and harassing emails threatening to send us to collections: nine months AFTER successfully returning their equipment back to them!
We have called and called and called, rarely to get a human being or get a call back after leaving a message. NONE of their emails can be replied to. When my Office Manager asks to speak to a suspervisor she is hung up on. Pitney Bowes is run by a bunch of stupid persons.Pitney Bowes Inc.
Date: 08/09/2022
Hello *** ********* I do apologize for the frustration with terminating your lease contract. I do see you did contact us in 2021 to terminate, but the contract was still active at that time. I do see this is now being terminated. You can see the progress of this request on the portal under case number 32909850.
Thank youReview fromChere H.
Date: 08/05/2022
1 starCurrently have a package sitting at Pitney Bowes facility since 7/22, for 18 days & it hasn’t moved. All they have to do is give to USPS! This is unacceptable!
This happens every time something I order goes through Pitney Bowes, 99% of the time the shipper has to reship or refund me my money. It’s ridiculous that this happens over & over with this company,Review fromN. H.
Date: 08/04/2022
1 starN. H.
Date: 08/04/2022
Package departed a neighboring state & has not updated in 6 days. Tried reaching out to Pitney Bowes support & received no response. Calling phone support only gets you a promise of a call back that never happens. This is my first experience with Pitney Bowes & it has been a horrendous process.Pitney Bowes Inc.
Date: 08/08/2022
Good morning, I do apologize for the delay in receiving your package. Can you please advise if you have received your package yet?
Thank youN. H.
Date: 08/08/2022
No, I have not. Status shows as departed a regional facility 9 days ago.N. H.
Date: 08/08/2022
No. Status is currently shown as having departed a facility 9 days ago in a neighboring state. Tracking number is
9**SSN**7**SSN**Review fromHongyang Y
Date: 08/03/2022
1 starMy package has been in ****** ******** sorting center ** ** for 10 days or more. I contacted Pitney Bowes for more info but it was declined by the reason of only the seller able to complain. I don't know what I could do to wait for the package.Review fromCaitlyn J
Date: 08/02/2022
1 starScared reading reviews on this place. Had a package in my hometown since last week and it hasn’t moved since. Was supposed to be here yesterday, but it’s not still. Guess I’m gonna have to wait weeks longer than normal. Dunno how a place or delivery system like this is still in business. If you can’t keep your customers happy, then what’s the point of having a business. And I’m really scared too considering this is a package with replacement items that were STOLEN from my last package delivered to my house. If items are missing from this one when it gets here, I’m done…
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.