Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AARP has 43 locations, listed below.

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  AARP

  601 E St NW Washington, DC 20049-0001

• 

  AARP

  30 N 3rd St Ste 750 Harrisburg, PA 17101-1712

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  AARP

  1650 Market St Ste 675 Philadelphia, PA 19103-7340

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  AARP Foundation

  915 Main St Ste 602 Evansville, IN 47708

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  AARP

  707 E Main St Ste 910 Richmond, VA 23219

Review Details

• Review fromBeth G

  Date: 06/26/2024

  1 star

  Beth G

  Date: 06/26/2024

  I've been trying for three months to get my refund ******* Every call they say lost in mail. I'm tired of being lied to. Just pay me. I will have to find a new provider.Im hoping the BBB can help me. I'm not giving up like they want me to. Not a good company to join.

  AARP

  Date: 07/02/2024

  Thank you for contacting AARP via the BBB review section. I am sorry to learn of the difficulties faced with one of our providers. I assure you we are working with them to get your concerns handled. Following the review of your concerns, you will be contacted by the provider directly to discuss further, then I will follow up. Thank you, again.

• Review fromNicole W

  Date: 06/14/2024

  5 stars

  Nicole W

  Date: 06/14/2024

  Thank you AARP for getting us back into your **************** on 6/4/24. Some of us were able to log in but NOT post from 5/23/24 to 6/4/24.Lol, now we are having the SAME issue as of 6/11/24 and as of today 6/14/24 still have it.I lead the ************ Forum and had folks worried as I post EVERY day. Hopefully they will realize the same glitch happened AGAIN. :(******, SummerIsTooHOT [online name]Keep up the AWESOME job Consumarcare!!!I HOPE to be able to post AGAIN soon... :)

  AARP

  Date: 07/01/2024

  Thank you, ******************, for your response telling us the issue has been resolved.

  Apologies for any frustration you may have experienced while it was being remedied.

  Sincerely,

  *****

  Consumer Care

• Review fromMelissa F

  Date: 06/12/2024

  1 star

  Melissa F

  Date: 06/12/2024

  If I could give 0 stars I would. AARP travel overcharged us for our Alaska Cruise. It took months, hours on the phone and email to get our $ back. Now we are on the cruise and our on board credit that we were promised when we booked is not on our account. We've called twice from the ship and today was told to call when we get home to get our credit. What?!? Never again will I use AARP to book anything. Terrible customer ********************** and lying employees!!!

  AARP

  Date: 06/18/2024

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. To assist, I have emailed you for additional insight and handling of your concerns. Once I have heard back from you, I will contact our service provider on your behalf. Thank you for bringing your concerns to our attention.

• Review fromDr B

  Date: 06/12/2024

  1 star

  Dr B

  Date: 06/12/2024

  ENTRAPMENT If you call for insurance quotes but your do not purchase they go into your acct anyway, take out 3x amount and are IMPOSSIBLE to get rid of. BIGGEST SCAM GOING. Aarp insurance as through 5he Hartford. What they are doing is fraudulent, theft of funds, entrapment, illegal and financial abuse. Run from Aarp/the ********. Aarp also huge scam.

  AARP

  Date: 06/19/2024

  Thank you for taking the time to contact AARP via the BBB portal, ********************. I am sorry to learn of your experience with The Hartford and would like to review this further as a quote should not require payment information. I will be following up with you at the email address provided to obtain additional details of your concerns.

• Review fromJill M

  Date: 06/11/2024

  1 star

  Jill M

  Date: 06/11/2024

  AARP article on chronic pain contains (Bulletin June 2024) contains misinformation. Any attempt to post accurate data from the *** or other websites is blocked. The article tells the patient to accept pain. Shameful and wrong. I quote "as a human, you want pain. pain is a protector it's good for your in certain situations. Ultimately the goal is to live well despite your pain status. It's not resigning to the fact that you are in pain but focusing on priortizing other aspects of your life and what matters most." As a chronic pain sufferer these words cut like a knife. These statements blame the patient for being in pain. AARP is preventing pain patients from receiving legitimate care. Check out their statement on TENS then read that there is no proof that TENS works.

  AARP

  Date: 06/27/2024

  AARP article on chronic pain contains (Bulletin June 2024) contains misinformation. Any attempt to post accurate data from the *** or other websites is blocked. The article tells the patient to accept pain. Shameful and wrong. I quote "as a human, you want pain. pain is a protector it's good for your in certain situations. Ultimately the goal is to live well despite your pain status. It's not resigning to the fact that you are in pain but focusing on priortizing other aspects of your life and what matters most." As a chronic pain sufferer these words cut like a knife. These statements blame the patient for being in pain. AARP is preventing pain patients from receiving legitimate care. Check out their statement on TENS then read that there is no proof that TENS works.Review By: ********************* ****************** Zip Code: ***** Submitted: 06/11/2024 Review ID: ****** Dear ****************,Thank you for the comments. We regret that you have elected to cancel your membership after 14 years. The message being conveyed in the article is that there are new ways to treat and deal with chronic pain, and AARP stands by the reporting in the story on a very important and complex issue for our readers. It also provides valuable service by outlining the primary non-surgical approaches to pain management and how to access each. Please accept our apology if you were offended by the article. As with all of our efforts, it is our goal to educate and inform, never to offend. Again, thank you for taking the time to share your feedback. Sincerely,****** *************

• Review fromCurtis B

  Date: 06/07/2024

  1 star

  Curtis B

  Date: 06/07/2024

  AARP promotes companies like ****************** and Affinity cellular. Both of those companies are horrible! AARP isn't much better. I save $2 per month off Consumer cellular and the only other time I get to use my discount is at *******. Big deal. Most of the free gifts they give you for your membership are cheap junk.

  AARP

  Date: 06/11/2024

  Hello, ******. Thank you for contacting AARP via the BBB portal regarding your concerns with the providers we work with. I am sorry to learn of your experiences and hope you will be able to find some benefits that appeal to you. If you ever have concerns or require assistance when working with our providers, we are always here to help! I will be following up with you via email should your require assistance or wish to leave additional feedback.

• Review fromNicole W

  Date: 06/03/2024

  1 star

  Nicole W

  Date: 06/03/2024

  I cannot post in the AARP ***************** Keeps sending me back to log in page.

  AARP

  Date: 06/07/2024

  Dear ******************,

  I checked with our AARP **************** team as last year you requested that all your information be scrubbed from the forum. We obliged your request.

  There is nothing preventing you from rejoining. We see that you have registered again on aarp.org/. Please go to My Settings or My Profile at ********************************************* to access the AARP ****************. You may want to try a different browser.

  If you are still having an issue, please feel free to call an AARP representative at **************, and we will be happy to assist.

  Sincerely,

  *****

  Consumer Care

• Review fromPierre B

  Date: 05/26/2024

  1 star

  Pierre B

  Date: 05/26/2024

  I was tricked to believe that I got 6 Fair air round trip tickets if buying a package deal to ******. I am 76 years old and I was rushed by the timer to book and did not have time to compare but believe and trusted that AARP was getting Seniors a fair cost of airline tickets. Not so. When I printed the itinerary it only showed package cost no break down with only 24 hours to cancel. When I received my hard copy credit card statement the following billing cycle, I saw that the cost of air fare per ticket exceeded mid range normal cost to hawaii which is $500 to $550. Could be less at times with specials. I was charged the highest cost of $816 per ticket and I purchased 6 for me and my family. I was outraged and felt scammed by AARP to believe I got a decent fare. If AARP is really looking out for seniors rates should be negotiated so Airlines charge us mid range or less. I feel AARP should issue a refund of $200 per ticket to my credit card since Airline is not responding to my request to get a lower fare. I would be OK if cost is reduced to $616 per tickets which is still above medium price. I have been a member for 27 years and I am disappointed to have been taken advantage in such a way. I hope AARP will do the right thing as I am struggling but this was to be our last chance to travel as a family together. This was my first time using your travel services and was trusting your agency to get seniors fair cost of travel.It wasn't and my itinerary doesnt even show the flight # only confirmation #. This is totally wrong not to be transparent when issuing itenuary for us to review immediately the breakdown cost. Please you should accept some responsibilty for this injustice and unfair practice. I pray that this will reach a person that care about seniors and understand the harm this is causing me financially. It is so unfair that Hotels can be refunded but Airlines locks people in. I hope you agree to refund $200 per ticket

  AARP

  Date: 06/04/2024

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at Expedia for additional insight and handling into your concerns. I have provided a resolution to the member on 6/4/2024. Thank you for bringing your concerns to our attention.

• Review fromJennifer M

  Date: 05/19/2024

  1 star

  Jennifer M

  Date: 05/19/2024

  Do not order gift cards from them for carnival cruises. I paid for the gift cards and they state within 24 hrs of business hours you should receive the card numbers. I called them everyday for almost a week and they keep giving me the run around. They tell me they have sent it to my email blah blah and it never gets sent. I have offered another email to try to send it to and they tell me no. I had to make a dispute with my bank over this. Nothing but a pain. Be aware

  AARP

  Date: 05/24/2024

  Dear **********************,We know that you chatted with AARP representatives on May 13 and 14 following the purchase of AARP Rewards gift cards on May 12. We see that you received the cards on May 15.All AARP Rewards participants agree to The Terms and Conditions of the AARP Rewards program. Timelines are addressed in the Terms and Conditions: Digital Rewards items will be delivered to the Participants email address associated with their AARP.org Online Account within 24 hours for orders submitted during normal business hours (8 am - 5 pm EST Monday Friday). Orders submitted on weekends or federal holidays, orders missing sufficient information to ensure the order is valid, and orders that encounter payment issues may take longer to resolve. AARP further reserves the right to extend delivery times in its sole discretion and without compensation or reimbursement to Participant for any reason, including without limitation to conduct due diligence, to resolve supply issues, or to audit transactions.Further disclosures are also provided to all participants prior to the point of purchase. Each item in the catalog reminds users that "In some instances delivery may take longer than 24 hours." The gift cards were delivered to you within a reasonable timeframe and in accordance with the agreed-upon terms and conditions. We thank you for your comments and your participation in the AARP Rewards program.Sincerely,****** *************

• Review fromCindy G

  Date: 05/15/2024

  1 star

  Cindy G

  Date: 05/15/2024

  AARP endorsed a company called Lifeline, which is an alert system for seniors. My elderly father chose this company only because AARP endorsed them. Lifeline has been a nightmare to work with. I opened an account in February 2024, my father did not care for their system, so I payed for and returned their equipment. As of May 8 th Lifeline is still billing my father for there service. I have called them multiple times to close the account without success. Lifeline appears to be a company which takes advantage of the elderly population. I would never recommend Lifeline and very disappointed it is advertised in AARP.*****

  AARP

  Date: 05/16/2024

  Thank you for contacting AARP through the Better Business Bureau review section. We have received your complaint and are sorry to hear about you and your father's experience. In order to further assist you, I will require additional information. I will be sending you an email with the requested details in order to begin the investigation with LifeLine. Thank you for bringing your concerns to our attention.