Reviews

This profile includes reviews for Arcadia Power, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arcadia Power, Inc.

  Washington, DC 20037-1148

  
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  Arcadia Power, Inc.

  555 11th St NW Fl 4 Washington, DC 20004-1326

  

Review Details

• Review fromHaley D

  Date: 04/15/2023

  1 star
  What a scam! The people they have come to your door selling the “service” are dishonest and shady. After listening to their pitch, the “salesman” took my husbands phone and signed all of these agreements without our permission! We do not want or need Arcadia. And we do not intent to pay out electric bill through them. If they do not cancel the so called “service” that THEY signed us up for, we will take legal action.

• Review fromYulia C

  Date: 04/13/2023

  1 star
  My bill was way higher and I ended up overpaying hundreds if not thousands of dollars over time. They are not transparent at all with their billing so it was hard to find this out.
  
  They kept saying "it just LOOKS like you are paying us more than your regular bill - we are actually saving you money from your regular bill." However, I did not see any discounts on my Ameren bill and I had to pay Arcadia around $90 monthly for the community farm. My bills through Arcadia were astronomical.
  
  Total ripoff.

• Review fromCarrie S

  Date: 04/11/2023

  1 star

  Carrie S

  Date: 04/11/2023

  They closed my account as soon as I was "assigned" a solar farm, and supposedly to start saving money. Also, paid more to them than I would have directly to Xcel. They are a scam!

  Arcadia Power, Inc.

  Date: 04/17/2023

  Hi Carrie, we’re sorry to hear that. It looks like you had previously requested cancellation with us which took 90 days to complete due to your Community Solar enrollment.
  To discuss the future of your closed account, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 5pm EST, Monday through Friday. All the best.

• Review fromTon J

  Date: 04/02/2023

  1 star

  Ton J

  Date: 04/02/2023

  I don’t have this company. However I have no solicitors on my door. They rang and asked to see my gas and electric bill. They are not my gas company I do not have solar and feel they had not right to see my personal information. The young man insisted. I had to impolitely ask him to leave. Which did not go well. That’s why I have no solicitors. I felt violated. I feel no stranger uninvited should ask to see my bill.

  Arcadia Power, Inc.

  Date: 04/17/2023

  Hi Ton, we’re sorry to hear of your experience and would be glad to make it right. Arcadia provides optional Community Solar enrollment in certain areas.
  You are welcome to reach out to our team over email at ******************* or to give us a call at ************ from 9am to 5pm EST, Monday through Friday. You can provide your street address to ensure that you are added to our Do Not Knock list. All the best.

• Review fromWilliam S

  Date: 03/28/2023

  5 stars

  William S

  Date: 03/28/2023

  So far, my experience with them has been great!
  
  I too am taken aback by the negative reviews, citing huge increases in cost. Not even sure how that would be possible. I have only ever paid them $5/month in exchange for the service they provide, which I am choosing to pay for because it's helping to create the changes necessary to drive renewable energy infrastructure.
  
  Haven't needed customer service often but my experience with them has been positive overall. No complaints here. I hope you'll give it a try. It's worth it.... in here ?? ??

  Arcadia Power, Inc.

  Date: 03/30/2023

  Hi William, we’re so glad that you’ve had a positive experience! That’s always our aim and we appreciate you supporting clean energy. Thanks so much for being an Arcadia member!

• Review fromJ.M. T

  Date: 03/24/2023

  5 stars

  J.M. T

  Date: 03/24/2023

  I've had Arcadia for three or four years now. It is true that it costs me slightly more than it would if I paid my local power company directly, but only to the tune of $5 or $10 per month. I'm bewildered by customer reviews citing costs of 3 or 4 times their normal power bill, as I have not experienced anything like that. My local power company has very high rates, which have recently gone up again, and we have to figure that in. Arcadia has not promised me anything that they did not deliver. The few times I have had to reach out to customer service they have handled my issue with speed and courtesy. This is my experience.

  Arcadia Power, Inc.

  Date: 03/30/2023

  Hi J.M., we’re glad to hear of your experience! Members like you are helpful in our efforts to build a 100% renewable energy future. Thanks so much for being an Arcadia member!

• Review fromLaura F

  Date: 03/23/2023

  1 star

  Laura F

  Date: 03/23/2023

  After I moved in with my mother to care for her in her final days, I also assumed her energy bill with ComEd. Arcadia somehow assigned themselves to the new address with no authorization. Their customer Svc says they can’t transfer me to Sr support but they’ll call me back. They have not returned calls after 2 requests, probably because they have no valid proof to assign themselves to my new address and know they conducted a fraudulent act. I want my $97.03 refunded and this business reported for fraud.

  Arcadia Power, Inc.

  Date: 03/30/2023

  Hi Laura, we’re sorry to hear of your experience and would be glad to make it right.
  In the case that a new address was added to the utility profile linked to an Arcadia account, the new address would be automatically added to the Arcadia account with a confirmation email sent. Then, three days prior to any payment withdrawal, a statement email would have been sent for your review. The payment would have then managed the payment of the associated utility account.
  To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 5pm EST, Monday through Friday to speak with an agent or a manager. All the best.

• Review fromAlejandro Q

  Date: 03/22/2023

  1 star

  Alejandro Q

  Date: 03/22/2023

  I am outraged. This company is a scam. I have been with this company for 6 months now. Before I joined the solar community, my monthly payments were normally between $100 and $120. This month I am being charged $256 even when my consumption has dropped. I called them, and we went in circles for over an hour. She explained that this is a credit system based on electricity production, not consumption. Being that as it may, why I have to pay whatever they want without any connection with my energy usage is beyond me. This is a scam. And, seeing all the complaints, I can see that I am not alone in thinking that.
  I want to cancel immediately, but the process takes 3 months. That is, three more months for them to squish more money out of my bank account. Outrageous.

  Arcadia Power, Inc.

  Date: 03/30/2023

  Hi Alejandro, we’re sorry to hear of your experience and would be glad to provide clarification.
  All members enrolled in Community Solar get to keep a certain portion of the savings generated by their portion of the solar projects. The remaining portion goes back to the Community Solar developer to maintain your project. In the case that the savings produced exceed your usage charges, any remaining credit balance with your utility provider would still ultimately be yours to keep to reduce future bills.
  This is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
  Community Solar cancel periods are dependent on your state; our Support site has articles for each state’s Community Solar cancel period:
  ****************************************************************  
  To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 5pm EST, Monday through Friday. All the best.

• Review fromDalton I

  Date: 03/22/2023

  1 star

  Dalton I

  Date: 03/22/2023

  They used to be good a couple years ago, but the last few years have been absolutely full of terrible customer service, surprise bills, additional bills,"Catch-Up" bills, you name it.
  
  They're not getting another penny from me, and I'd suggest no one ever sign up for them again. Find a way to support clean energy without Arcadia.

  Arcadia Power, Inc.

  Date: 03/23/2023

  Hi Dalton, we’re sorry to hear of your experience. To confirm, it sounds like you have been affected by billing delays specific to your electric utility provider. An email has been sent your way on 3/21/2023 with details, namely that product updates have been made to mitigate this in the future and to explain how you have still saved overall through Community Solar.
  To discuss account-specific information, you are welcome to reach out over email at ******************* or to give us a call at ************ from 9am to 5pm EST, Monday through Friday. All the best.

• Review fromKathy B

  Date: 03/18/2023

  1 star

  Kathy B

  Date: 03/18/2023

  Terrible company. They came to my house and said they would not affect Neighborhood Sun Solar which I have had for about 5 years. The person also said they had brought out Neighborhood Sun. They had NOT brought out Neighborhood Sun and found out it will affect Neighborhood Sun.
  When I mentioned the Legislation happening in Md. for Community Solar he let me think he was knowledgable about it and there was some connection with it. He actually knew nothing about it.
  I called later that day to the person who set this up and said I do not want their connection to my energy bills and they only took off my home where I live now and not other other home where my son lives. They said they could not take me off that billing for 90 days!
  I have paid that bill automatically for years with my bank and I got billed 2x for that bill (I have been credited by BGE). Arcadia says I need to call them before each new billing to make sure that doesn't happen for the 90 days. Means I have to stay on top of the billing timing for 3 months!
  It has taken so much time to find out what is happening and talking to various people.
  I do not recommend this company and will and have let others know.
  

  Arcadia Power, Inc.

  Date: 03/21/2023

  Hi Kathy, we’re sorry to hear of your experience. To clarify, enrollment in another Community Solar program would be an eligibility factor for enrollment in Community Solar with Arcadia.
  
  This 90 day cancellation is the time it takes for the solar developer and utility company to fully process your un-enrollment from the Community Solar project once enrolled. This timeline accounts for your account’s specific billing cycle, as well as the amount of time it actually takes for the utility to cease applying solar savings to your account. This cancellation timeline was presented in your Community Solar terms, agreed to at enrollment.
  
  Arcadia does everything it can to be clear and transparent with our members and prospective members. We are sorry to hear about your experience with one of our representatives and we appreciate their feedback as we’re always looking for more ways to improve our member communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party.