Reviews

This profile includes reviews for Arcadia Power, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arcadia Power, Inc.

  Washington, DC 20037-1148

  
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  Arcadia Power, Inc.

  555 11th St NW Fl 4 Washington, DC 20004-1326

  

Review Details

• Review fromMatthew N

  Date: 12/14/2022

  4 stars
  I see a lot of low ratings and thought I'd chime in a postive. We've been customers for 2 years now and our bill has definitely stayed lower than previous suppliers. I like that Arcadia is using Solar and Wind for electric generation. I've only had 2 issues with over billing by mistake and I'd like to point out that Arcadia's customer support rectified the situation within 5 minutes of speaking with them. I like this company personally.

• Review fromGa M.

  Date: 12/06/2022

  1 star
  Absolute bait and switch scam. For a while my bill from Arcadia matched my ConEd utility bill. Then all of a sudden the bill amounts from Arcadia were 2x-3x higher than ConEd. When I called ConEd they confirmed I was being over billed. When I called Arcadia to dispute they tried to obfuscate and evade. Then they refused to cancel my account and claimed I have to wait 90 days to close my account. In the end I changed my email details on ConEd and contacted my credit card company to block Arcadia as a merchant from future billing. Totally a scam and do not fall for it.

• Review fromJake M

  Date: 12/02/2022

  1 star
  They "closed" my account for no reason. No indication or anything. Over promised and under delivered. Was told it would take a couple of months for my account to go through to start saving on solar. 3 months later no payment to CMP (so I payed manually so it doesn't sit arround). Not to mention fishy business practices and no ability to pay manually. I hate autopay. I have no idea if the below statements are true because they terminated my acount without letting me know. But if they lock you in and takes a few months to set up the account they could basically steal from your account by implying some kind of late fee. HMMMMMmmm.
  DO NOT FALL FOR THE SCAM.
  It's really unfortunate as I was really hoping for clean engery, and to save from it.... But you can't have your cake and eat it to.

• Review fromSandra O

  Date: 12/02/2022

  1 star

  Sandra O

  Date: 12/02/2022

  It is a scam! They charged $50, making my electric bill consistently over $100 and gave me a $5 credit. It was different every month but I was always paying way more. No money saving here. If I payed my bill directly through Ameren it was usually around $40 dollars. I thought electricity was just getting really expensive but it hasn't fluctuated any where near that much. I regret signing up at all and I hope my experience at least can function as a cautionary tale.

  Arcadia Power, Inc.

  Date: 12/23/2022

  Hi Sandra, we’re sorry to hear of your experience and would be glad to make sure you are saving through our program.
  We were able to locate your account based on the information provided. It looks like you have been receiving monthly savings credits from our Community Solar program. Additionally, it also looks like you have initiated cancellation of your Arcadia account as of 12/2/2022. This process takes 90 days to complete.
  Through Community Solar with Arcadia, you keep 10% of the total Community Solar savings generated while the remaining 90% portion is shared back with the Community Solar farm for maintenance and upkeep, and is thus billed back through Arcadia. A 100% portion of those savings produced are applied to your utility bill which makes that charge appear lower.
  Alternatively, you are welcome to reach out to our team over email at [email protected] or to give us a call at ************ from 9am to 5pm EST, Monday through Friday. All the best.

• Review fromEL S

  Date: 11/29/2022

  1 star
  I was told that I could opt out of automatic payments. I ask where do I pay Arcadia or BGE and I was told I make all of my payments to BGE! BGE has a different amount that I owe and Arcadia has a different account that I owe I was told to pay BGE, instead I got it over draft fee because Arcadia taking out money from my checking account and I didn’t have the funds in the account. This is not cool at all I am being scamed! All of my other bills that I’ve ever had has the option to opt out of automatic payment I’m not cool with not having that option, so I’m canceling Arcadia because I was told a lie and these people who knock on your door are trying to get a commission and a new client and will tell you anything! Don’t use Arcadia!

• Review fromJames B

  Date: 11/17/2022

  5 stars
  Marquise did a great job explaining everything, probably they need more young people like him. My Excel bill is 400 a month even 5% savings is good for us. We support renewable energy. Thank you

• Review fromShirley X

  Date: 11/11/2022

  1 star
  This service scammed me out of around $800. They took the money from my bank account and told me they added money back in the form of a credit to my Eversource account. I asked them if they could transfer the money to my bank, since I can’t pay rent with utility credits. They said to contact Eversource to send me a check, so I did. Eversource said I was ineligible to receive the check and sent it back to Arcadia. The billing team has been sitting on their asses and not communicating, doing basically nothing while I’m missing $800 of my money. I have call logs, emails, and documentation for this. Don’t believe the 5-star reviews!

• Review fromYunpeng P

  Date: 11/09/2022

  1 star
  They are an investment company looking to make a quick buck by surcharge your electric bill every month. Do not replay to their amazon gift card scam. You will not save any money at all. It is a scam.

• Review fromRonald R

  Date: 11/03/2022

  5 stars
  Not a scam! This program has saved me a lot of money on my electricity bill!

• Review fromDennis F

  Date: 11/01/2022

  1 star
  Been with Arcadia since 11-24-2019 not realizing they have been charging a " Community Solar Farm fee " every month. This fee did not show up on my bill until I looked up my account on line. For instance , say my Ameren bill was $ 64.50 , Arcadia would would show a Solar Farm Savings of $1.41 But then add a FEE for Community Solar Farm: $14.15 . This would bring my bill to $77.24.
  Arcadia is not easy to deal with, even to cancel they say it takes 3 mo.
  They are a Broker and NOT a utility co . They are a SCAM . DO NOT get involved with them.