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Review fromBill J
Date: 03/22/2024
1 starBill J
Date: 03/22/2024
They are a legitimate firm founded by a PE firm with ex I-bankers so you get what you pay for. I have had them for well over 5 years and probably closer to 10 years - assuming they would price their energy sourcing competitively. As soon as I found a better (local town sponsored sourcing of 100% renewable energy). My cost went from $0.44 with CleanChoice down to $0.17!!!
What is even more surprising is that as soon as CleanChoice saw I was moving the business, they came back with a form letter offering 12 months at $0.17.
SO WHERE WERE THEY FOR THE PAST 5-10 YEARS??!! Basically over charging me due to the fact that they could.
Certainly not illegal - but not very ethical either.
CleanChoice Energy Inc
Date: 09/05/2024
Thank you **** for sharing your feedback with us. Reviewing your account, we show you enrolled with CleanChoice via mail in March 2019 on a 3 month introductory rate. In addition to your variable rate, you also experienced increased electricity usage, in which your usage went from approximately 1100 kWh's to almost 3000 kWh's per month. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time. There are never fees to make changes to your account and "shopping" with us is one of our biggest benefits. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 3/11/24. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice Energy.Review fromKaren S
Date: 01/31/2024
5 starsKaren S
Date: 01/31/2024
CleanChoice is a great company, with fine customer service. Yeah, rates have gone up -(where haven’t they?) AND what price a healthy planet??! A many years, smiling Customer.CleanChoice Energy Inc
Date: 09/05/2024
Thank you ***** for sharing your positive experience with online. We are excited to know you are happy with your service, and also able to support the environment at the same time. We receive new rate plans every month and are always more than happy to review them with our customers at any time. There are never fees to make changes to your account and "shopping" with us is one of our biggest benefits. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice Energy.Review fromKaren S
Date: 01/31/2024
5 starsKaren S
Date: 01/31/2024
CleanChoice is a great company, with fine customer service. Yeah, rates have gone up -(where haven’t they?) AND what price a healthy planet??! A many years, smiling Customer.CleanChoice Energy Inc
Date: 09/05/2024
Thank you ***** for sharing your positive experience with online. We are excited to know you are happy with your service, and also able to support the environment at the same time. We receive new rate plans every month and are always more than happy to review them with our customers at any time. There are never fees to make changes to your account and "shopping" with us is one of our biggest benefits. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice Energy.Review fromEvan J
Date: 01/31/2024
1 starThis company doubled my bill.
Once I dropped them I literally saved hundreds of dollars.Review fromIbrahim T
Date: 01/24/2024
1 starIbrahim T
Date: 01/24/2024
This company’s sales reps are knocking on the doors and saying that they come from the main distributor(Eversource)
And they ask for the electric bills. My wife was at home and she cannot speak English. She called me and told that Eversource Reps are here to see our Electric Bills of they went up.
Then I sent the screenshot of the bill to my wife.
15 mins later I got the enrollment email.
They enrolled my wife into Clean Choice Energy. But the bill is not even under her name. I wanted to cancel by email but nobody reached out so far.CleanChoice Energy Inc
Date: 09/05/2024
Thank you ******* for reaching out to us. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate an enrollment attempt was made, but was rejected due to an incorrect account number being provided. We would like to hear more about your experience, as this is not standard practice for enrollment marketing. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST CleanChoice EnergyReview fromeileen f
Date: 01/18/2024
1 stareileen f
Date: 01/18/2024
My electricity bill nearly tripled. Took me way too long to figure out why. This company promises green, renewable energy at reasonable rates. Instead, they absolutely gouge their customers.CleanChoice Energy Inc
Date: 09/05/2024
Thank you ****** for sharing your feedback with us. Reviewing your account, we show you enrolled with CleanChoice via mail in March 2022 on a 3 month introductory rate. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time. There are never fees to make changes to your account and "shopping" with us is one of our biggest benefits. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 2/2/24. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice EnergyReview fromPaul C
Date: 01/07/2024
1 starPaul C
Date: 01/07/2024
I hadn’t been paying close attention to my energy bill until the last one (1/5/24) for $810. Started to look closely at last year of bills and the kWh rate went from .066 (3/23) to .316! When I called to inquire, the representative was able to drop the rate for the next 12 months to .106 and initially offered to give me a $200 ‘gift card’ which she reluctantly raised to $250 with my insistence. As a small business owner, I’d be ashamed to run an enterprise this way. Obviously they’ve already ripped me off for hundreds of dollars. They’ve lost any trust i had and will look for another supplier, even if it cost more than the .106 they propose to lock me in at. Clean Choice maybe, but Dirty Business definitely!CleanChoice Energy Inc
Date: 09/05/2024
Thank you **** for sharing your feedback with us. Reviewing your account, we show you enrolled with CleanChoice via mail in October 2019 on a 12 month fixed rate. Towards the end of that contract, we sent a renewal offer to you, should you wish to continue on another 12 month fixed rate. When no response was received, upon contract expiration, this altered your account to a variable rate, as stated in your terms and conditions. CleanChoice offers a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time. There are never fees to make changes to your account and "shopping" with us is one of our biggest benefits. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 4/22/24. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should ever have any questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST. CleanChoice EnergyReview fromPaul H
Date: 01/07/2024
5 starsClean Choice has reps that are easy to understand, and go above and beyond. My last interaction secured a lower rate weeks ahead of my renewal date, thanks.Review fromTim O
Date: 12/05/2023
1 starTim O
Date: 12/05/2023
A warning and an observation.
1. Warning - it's understandable that in their business model, their rate will vary after a fixed-rate period ends. But their variable rate reached over 50 cents per kwh when the local utility rate was at 15 - 20 cents for clean energy.
Despite their comment below in response to a similar experience - that the variable plans "do run the risk of rising" - that is usury, not market pricing. When I contacted our local utility company to figure out why my monthly bills had gone from $150 to over $400, the rep LITERALLY GASPED when I shared the rate Clean Choice was charging.
Clean Choice's customer service representative was helpful and professional when I called to cancel, which I appreciate.
2. Observation - what company bills itself as a champion of the environment, but incessantly markets with junk snail mail after I cancelled?!? Give me a break.CleanChoice Energy Inc
Date: 12/14/2023
Thank you Tim for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. We receive new rate plans every month and are always more than happy to review them with our customers at any time. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 1/1/23. This will serve as the drop date from CleanChoice Energy. In regards to any marketing mail you may have received, I have removed your mailing address from receiving future communications. Please allow 90 days for this to take effect. Thank you for the time you supported clean energy with us. Please feel free to reach out if you should have any further questions or concerns. We may be reached at: **************. Our hours of operation are: Mon-Fri 8AM-8PM EST & Sat 9AM-5PM EST CleanChoice Energy.,Review fromGinger K
Date: 11/27/2023
1 starI have told this company that I am not interested in switching to this company. They have called me 75 times. I have hung up on them, didn’t answer my phone (left no messages) and blocked all the numbers and even mailed back a Second Attempt letter writing in black marker across the Authorization Form that I am NOT INTERESTED and to stop calling me. I am on a DO NOT CALL list. They just keep calling me. I got another Second Attempt letter in today’s mail. I am hoping by making a BBB complaint they will get the hint of not being interested and to stop calling me before I have to take other actions. Since I am on a DO NOT CALL list they are breaking the law and owes me $7500
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