Reviews

Review Details

• Review fromChase J

  Date: 06/08/2023

  1 star
  Go into poverty or support clean energy. Your choice. But it's not actually your choice. Since switching to CleanEnergy, the price of my electricity has gone up 100% and up to 150% on some bills with no changes to electricity consumption in my home all without my knowledge. They do not notify you of price increases or send you pdf files of your bills. Just tiny picture of a snapshot of your bill. They also will never inform you of price increases. Even when you sign up for a "fixed rate". Make sure to mind that asterisk next to your fixed rate everyone. My energy cost went from 16 cents to 25 cents to a now whopping 47 cents. Thankfully, Linda, a lovely service rep, was able to lower my payments from 47 cents to 16.5 cents and reimburse me for at least this month. She was very helpful and pleasant to work with. However, the upper management, shareholders, and CEO of CleanEnergy leave a lot to be desired in terms of transparency and non-predatory business practices. Shame on everyone but Linda. I know this message will have zero impact on the person who is tasked to reply to this review with your standard HR lingo or any of the other aforementioned responsible parties involved but I hope it deters even a single person from falling subject to the same predatory scheme that I have. By the way they raise the cost of consumption without notifying you, you would think their goal was to improve clean energy by putting you into poverty to the point of losing your home and living in a tent thus leaving a smaller, more sustainable carbon footprint. Absolutely disappointing from a company hiding under the guise of managing energy consumption to improve the quality of life on Earth.

• Review fromAntoinette D

  Date: 06/01/2023

  1 star
  They didn't tell me I could sign up for a lower locked in rate until I called to complain about just how variable my rate had been for the few months I'd been using the service. I had no idea I had a variable rate to begin with. They said they could refund me one month of the overpayment if I signed a one or two year contract, which I was absolutely not interested in by that point. Trust lost. And now they send me applications to reapply twice a month.

• Review fromAmy K

  Date: 05/17/2023

  1 star
  I was scammed out of $3000 last year by this company. Apparently, they raised my rates without telling me. I thought we were using more energy but eventually realized the cost went way up. Now I'm trying to cancel. They lowered my rate but won't reimburse me.

• Review fromWendy l

  Date: 05/07/2023

  1 star
  This is really a joke! I don't need to pay to the national grid company, but to you, an unknown company! Is it the electricity you provided me? It sounds good that your company will turn the electricity used by guests into clean, renewable sources. My home is now using solar energy, and solar energy is natural. Each kilowatt-hour (kWh) of solar that is generated will substantially reduce greenhouse gas emissions like CO2, as well as other dangerous pollutants such as sulfur oxides, nitrogen oxides and particulate matter. Solar also reduces water consumption and withdrawal. What can you do! What proof! Are you gods? I installed solar so I could save money, not spend more money, cheating guests in the first place will save money, assuring guests will save money! But in fact, it is cheating money!This is simply a rubbish and deceitful company! what kind of service does this garbage company do! I am angry! I will not pay for these bills!

• Review fromAllison R

  Date: 05/02/2023

  1 star

  Allison R

  Date: 05/02/2023

  Like many other reviewers I was somehow enrolled in a variable rate without my knowledge. While this may have been hidden in terms and conditions somewhere there was no email, phone call, or letter telling me that the rate plan had changed. I have paid thousands of dollars more than I needed to over several years (thinking it was worth it to support clean energy and assuming it was on par with what other clean energy cost). There are alternative green options for less than 1/3 of what I was paying to CleanChoice.
  

  CleanChoice Energy Inc

  Date: 05/05/2023

  Thank you Allison for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you were recently on a variable rate program, as outlined in your terms and conditions, which allowed your rate to fluctuate (up or down) with the market. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. As a supplier of 100% clean renewable wind and solar energy, we never claim to be the lowest cost provider. We have high standards for our energy sources and do not participate in the use of dirty fossil fuels, as many suppliers do. Instead we pride ourselves in being able to source 100% pollution free energy in the effort to combat climate change. Reviewing your account, we show that it has been been set up for cancellation as requested and have confirmed a cancellation date of 5/25/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy

• Review fromPam M

  Date: 04/23/2023

  4 stars
  Like other reviewers, my energy billed had a big increase and I couldn't figure out why. Someone finally pointed the CC rate increase so I called and was immediately locked into a much lower fixed annual rate. Hopefully, CC will advise when my annual contract is close to expiration. Other than that hiccup, I have had no problems and CC fits my budget.

• Review fromAmanda L.

  Date: 04/17/2023

  1 star

  Amanda L.

  Date: 04/17/2023

  We are being robbed! Our energy bills are now over $1700 a month! Can't log in to our account. No transparent way to see when rates changed. Never notified of a rate change. Furious.
  

  CleanChoice Energy Inc

  Date: 04/20/2023

  Thank you Amanda for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you were recently on a variable rate program, which allowed your rate to fluctuate (up or down) with the market. Your rate switched from a fixed to a variable rate when your contract expired in November 2021, and you did not select a new fixed rate plan, as detailed in your terms and conditions. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. As a supplier of 100% clean renewable wind and solar energy, we never claim to be the lowest cost provider. We have high standards for our energy sources and do not participate in the use of dirty fossil fuels, as many suppliers do. Instead we pride ourselves in being able to source 100% pollution free energy in the effort to combat climate change. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 4/24/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy

  Amanda L.

  Date: 04/22/2023

  We were never informed that our rate was changing not that we had an option to “lock in a new fixed rate plan”. Not an email, a letter, a phone call… nothing. These are deceptive practices preying on the good intentions of eco conscious consumers. Even lying here that you’re a supplier of clean renewable energy! Your company sells ERCs. We demand a refund of the difference between what we’ve been paying since our fixed rate expired and whatever our “new fixed rate plan” should have been. This is bait and switch. We demand you make this right.

• Review fromLiam R

  Date: 04/07/2023

  1 star

  Liam R

  Date: 04/07/2023

  This company is basically a scam. They enticed me to sign up by claiming that the price wasn't much higher than the utility and then increased my rate so that my bill was over $1000/mo. They also lied about the current energy mix in my area, and their claims to be 100% renewable aren't accurate either. I plan to file a claim in arbitration to receive a refund of funds overpaid. I encourage others to do so as well.
  

  CleanChoice Energy Inc

  Date: 04/20/2023

  Thank you Liam for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up for a variable rate program with us, which allowed your rate to fluctuate (up or down) with the market. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. As a supplier of 100% clean renewable wind and solar energy, we never claim to be the lowest cost provider. We have high standards for our energy sources and do not participate in the use of dirty fossil fuels, as many suppliers do. Instead we pride ourselves in being able to source 100% pollution free energy in the effort to combat climate change. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 4/19/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.

• Review fromJohn H

  Date: 04/07/2023

  1 star

  John H

  Date: 04/07/2023

  Scam, per KWH rate increased from 10.3 cents Dec 2020 to 31.2 cents currently Apr 2023. Just switched to another green energy company for around 10 cents per KWH. Shame on us for not keeping track of the increases prior to now.
  

  CleanChoice Energy Inc

  Date: 04/13/2023

  Thank you John for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up for a variable rate program with us, which allowed your rate to fluctuate (up or down) with the market. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. As a supplier of 100% clean renewable wind and solar energy, we never claim to be the lowest cost provider. We have high standards for our energy sources and do not participate in the use of dirty fossil fuels, as many suppliers do. Instead we pride ourselves in being able to source 100% pollution free energy in the effort to combat climate change. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 4/3/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.

• Review fromRajesh V

  Date: 04/04/2023

  1 star

  Rajesh V

  Date: 04/04/2023

  I was scammed by Clearchoice by someone selling this in BJ's for BJ's membership. They said it will be $99 for one month and after one month they will intimate you based on usage that your fixed bill is going to be $109 or $119 per month. No one spoke or emailed anything and all of a sudden I was billed in the last 4 months more than double from last year's same period even if considering the weather-based usage and both their contact info ending 4900 and-0798 is not usable since it disconnects you after the pre-recorded message. It's a day robbery and brutal for consumers, BBB should take strong ACTION against such predatory businesses targeting the general public. I am exploring my legal option since no written or email communication has been sent to me in this regard so far. But as soon as I canceled I keep getting emails like" want to join big" " Are you missing clear choice" and " want to make a difference"- HELL with difference making.
  

  CleanChoice Energy Inc

  Date: 04/13/2023

  Thank you Rajesh for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate we were able to successfully assist you with your concern during your outreach to our call center on 4/6/23. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 3/7/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.