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Review fromnabeel K
Date: 03/21/2023
1 starnabeel K
Date: 03/21/2023
I can't believe the price gauging going on, and the difficulty in contacting Clean Choice Energy - Please Help!
CleanChoice Energy Inc
Date: 03/28/2023
Thank you Nabeel for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you had signed up for a variable rate program with us, which allowed your rate to fluctuate (up or down) with the market. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. Reviewing you account, I do see you reached out to our Call Center on 3/21. We were able to offer a plan change from a variable to a fixed rate for 12 months with a lower rate for you. We receive new rates every month and were happy to assist you in finding a plan to better suit your needs. We pride ourselves in being able to source 100% pollution free energy in the effort to combat climate change. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.Review frommax c
Date: 03/10/2023
1 starmax c
Date: 03/10/2023
I am also a customer with a bad experience. Like others, my bill doubled compared to last year, and I am switching to a different provider that charges much less—going from 0.6 KWh to 0.14KWhCleanChoice Energy Inc
Date: 03/28/2023
Thank you Max for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up for a variable rate program with us, which allowed your rate to fluctuate (up or down) with the market. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. As a supplier of 100% clean renewable wind and solar energy, we never claim to be the lowest cost provider. We have high standards for our energy sources and do not participate in the use of dirty fossil fuels, as many suppliers do. Instead we pride ourselves in being able to source 100% pollution free energy in the effort to combat climate change. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 3/8/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice EnergyReview fromToni J
Date: 03/07/2023
1 starDo not sign up to have CleanChoice Energy be your electric supplier. I made this mistake and it cost me an extra $2,990 this year for this simple reason: CleanChoice's rates are 3x to 4x higher than my public utility's. The public utilities must comply with more governmental regulation, and therefore supply much better and competetive rates, whereas CleanChoice is much less regulated and can increase your rates (and will) exponentially. For my latest bill, CleanChoice was charging me $ 0.392 per KW hour, while my utility would've charged $0.1125. Please learn from my experience and do not use this company.Review fromEnten E
Date: 03/07/2023
5 starsEnten E
Date: 03/07/2023
Great service. Resolved my question in one call. I appreciate the commitment to green energy, and with their friendly net-metering policies, I highly recommend Clean Choice Energy.CleanChoice Energy Inc
Date: 03/09/2023
Thank you Enten for taking the time to reach out today to let us know about your experience. Customer satisfaction is a huge priority at CleanChoice and we are thrilled to know we have met that expectation with you. Thank you for helping to support clean electricity! Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: 1-800-218-0798 Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.Review fromMichael L
Date: 03/02/2023
1 starMichael L
Date: 03/02/2023
Scam! Do not sign up. I cancelled my account last year. My kwh rate went up every month from 15 cent to 50 cents per kwh. I thought it was inflation/supply issues but it wasn't. This company takes advantage of climate concerned customers. I brought the price gouging to their attention. I was refunded almost $900 but still ended up overpaying by $1000.CleanChoice Energy Inc
Date: 03/09/2023
Thank you Michael for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up for a variable rate program with us, which allowed your rate to fluctuate (up or down) with the market. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. As a supplier of 100% clean renewable wind and solar energy, we never claim to be the lowest cost provider. We have high standards for our energy sources and do not participate in the use of dirty fossil fuels, as many suppliers do. Instead we pride ourselves in being able to source 100% pollution free energy in the effort to combat climate change. Reviewing your account, we show that it has been cancelled as requested and have confirmed a cancellation date of 1/9/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: 1-800-218-0798 Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.Review fromKarin R
Date: 02/14/2023
5 starsKarin R
Date: 02/14/2023
Professional and friendly service. Took care of my issues in an extremely short time.CleanChoice Energy Inc
Date: 02/22/2023
Karin, thank you for taking the time to leave us an honest review. Customer satisfaction is a huge priority for us and we are ecstatic that we have hit the mark based on your experience. We are also overjoyed that you are helping to support clean, renewable energy in an effort to help combat climate change. If we can be of any future assistance, please feel free to reach out to us if with questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.Review fromLawrence C
Date: 02/13/2023
5 starsLawrence C
Date: 02/13/2023
I think Clean Energy is the best solution that fits my budget.CleanChoice Energy Inc
Date: 02/22/2023
Lawrence, thank you for taking the time to leave us an honest review. Customer satisfaction is a huge priority and we are thrilled you are helping to support clean, renewable energy. If we can be of any future assistance, please feel free to reach out to us if with questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.Review fromRichard H
Date: 02/10/2023
1 starRichard H
Date: 02/10/2023
My rate with CleanChoice went from a negligible premium to 58.1 cents per kwh. This compares with our current local aggregated rate of 15.97 cents. I wasn't paying much attention to my bill, assuming that the rates were a result of the war in Ukraine, until I received a bill for $1007.17 for one month!
I have now switched, and the bill at the new rate would have been $408.
This company's business model seems to be to lure you in with promises of environmental benefits and then gradually jack up your rate to an unconscionable level. BEWARE!!!CleanChoice Energy Inc
Date: 02/22/2023
Thank you Richard for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up for a variable rate program with us, which allowed your rate to fluctuate (up or down) with the market. We offer a variety of plans, both variable and fixed, to meet the different needs of our customers. While sometimes variable plans can offer a lower rate (which customers love), they do run the risk of rising as well. As a supplier of 100% clean renewable wind and solar energy, we never claim to be the lowest cost provider. We have high standards for our energy sources and do not participate in the use of dirty fossil fuels, as many suppliers do. Instead we pride ourselves in being able to provide 100% pollution free energy to our customers in the effort to combat climate change. Reviewing your account, we show your February bill at $507.79 and have confirmed a cancellation date of 3/20/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.Review fromAnnie A
Date: 02/07/2023
1 starAnnie A
Date: 02/07/2023
What a scam!! My bill was $945. DOUBLE my last bill and I used less energy. CleanChoice Energy is all smoke and mirrors. WHAT A JOKE!! I should sue them.CleanChoice Energy Inc
Date: 02/12/2023
Thank you Annie for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate that your energy rate per kwh with us has been the same for each month you have been a CleanChoice customer, and that for the 2 months you had been with CleanChoice, that your monthly invoice has actually gone down. Your invoice for 12/2-1/5 was $415.27, and your invoice for 1/5-2/3 was $319.33. Your energy usage went down the second month which resulted in a decrease to your monthly bill. Reviewing your account, we have received a cancellation request of 3/8/23. This will serve as your drop date from CleanChoice. Please feel free to reach out to us if you should have any further questions or concerns. We are always happy to answer any questions you may have. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.Review fromDeana C
Date: 02/07/2023
1 starDeana C
Date: 02/07/2023
This company is a scam! I don't even live at my house in PA - it is a second home. I never signed up and I was wondering why my bill doubled!!!! They should be shut down immediately. I wish I could give it a negative 10.CleanChoice Energy Inc
Date: 02/12/2023
Thank you Deana for reaching out to us regarding your CleanChoice Energy account. I am sorry to hear that your experience with our company has not been a positive one, as this is never the experience we wish for you to have. Our records indicate you signed up for service via a mail in application in April 2022. Reviewing your account, we have confirmed a cancellation date of 2/7/23. This will serve as the drop date from CleanChoice Energy. Thank you for the time you supported clean energy with us. Please feel free to reach out to us if you should have any further questions or concerns. We may be reached at: ************** Our hours of operation are: Mon-Fri 8AM-8PM EST Sat 9AM-5PM EST CleanChoice Energy.
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