Reviews

This profile includes reviews for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amtrak has 51 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amtrak

  1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

• 

  Amtrak

  60 Massachusetts Ave NE Washington, DC 20002-4285

• 

  Amtrak

  1 Raymond Plaza West Newark, NJ 07102

• 

  Amtrak

  1819 Morris Ave Birmingham, AL 35203

• 

  National Railroad Passenger

  255 S. Canal St. Chicago, IL 60612

Review Details

• Review fromJenafer R

  Date: 12/24/2022

  1 star
  Do not buy their points, they will erase them and not even communicate options to resolve if you are not able to use them immediately. I am out over $200 with no benefits whatsoever. Do not but tickets advance or points.

• Review fromLuis M

  Date: 12/24/2022

  1 star
  Horrible experience with Amtrak. I highly recommend not using it at all. Delay after delay almost at every stop. The absolute worst temperature control. They will delay your trip how many hours with no way of making up for it. They don't care at all about passengers, this service is complete trash.

• Review fromLori A

  Date: 12/23/2022

  1 star
  HORRIBLE CUSTOMER SERVICE!! Apparently they just hire anyone... Read the recent reviews, I'm not the only one that experienced their signature customer service... They should be ashamed! ... Some of those people weren't raised right, their moms raised b!tches!

• Review fromDwayne W

  Date: 12/08/2022

  1 star
  On November 27TH 2022 My wife and I was on a pre boarding line at 615am from Albany NY to Penn station NYC . We were with our small pet in a case. the same way we came . Two uniformed Amtrak employees approached us and asked for our tickets we complied and one the male employees asked what was in our pet case and stated we would need a extra ticket. the other male employee yelled the pet was not getting on the train no matter what, and repeated it embarrassing us. he followed my wife to the ticket window and told the female ticket agent something and she stated to him stop cant you see she is already upset ! after checking for our tickets the two employees stopped checking for tickets. my wife and I happen to be black American and the two employees white males. my wife had to return to the Airbb and have family drive her home I had to work so I got on the train alone. I was given A refund but that experience was horrible ! worried about our pet and my wife SEPARATED! my reservation number #****** TRAIN 250 / i also filed a report online ********* no response and I called the customer relation and spoke to a Hannah she was nice but did not asked any questions. My wife also wrote a letter to the CEO as Dec 8th no response.

• Review fromKayla M

  Date: 11/28/2022

  1 star
  i don’t even know where to start. My train was delayed almost 7 hours while i was on it. i rode the train for 26 hours straight. to make up for this massive delay that has ruined not only my schedule but everyone else on the train, they handed out a small bag of chex mix and assorted crackers and a beef stick. yeah didn’t make up for it. the wifi they offer is terrible, you’re lucky if you can actually manage to get a bar of service anywhere that isn’t a station. even some stations have terrible wifi. the food if you want to purchase it, is gross. it could just be the train rides that i’ve had here (i’ve had several) the food cart person is not nice. they stare at the people waiting to purchase food as they continue their conversation with a coworker in the sleeper cabin area. terrible customer service. i would ask for a refund on the whole trip but they’re so cheap i wouldn’t get a penny back. i don’t know how they’ve managed to keep this business up and running for so long. i only used trains because i have a fear of flying but after my most recent experience i’d rather pilot my own plane. save yourself the headache and pick a different way to travel.

• Review fromJane A

  Date: 11/24/2022

  1 star
  I scheduled a train trip from Springfield ohio by bus toToledo in April 2022. Then train travel to New York. As my husband has some health issues, his doctor insisted he not travel at this time. I requested a full refund of $1000 which was the portion of the payment towards the trip. This was done through a travel agency which caused the home operation unable to locate the original order. They requested a letter from my husband’s doctor, which we did. They want me to abide by their rules but they do not have to abide by own their rules. Therefore I am out $1000 and they have not even given us a reply regarding this particular problem. I want everyone to know Amtrak is not a fair and reputable organization to work with and would NEVER recommend this to anyone ever.

• Review fromAbram M

  Date: 11/04/2022

  1 star
  The technical and engineering challenges surrounding the amount of connectivity we now require in our fay to day lives are considerable. They are the product of millions of hours of work by hundreds of thousands of people, and so cannot be taken for granted. A remarkable amount of our talent and resources goes into making sure that, when we need to connect, that connection is there.
  That being said, the implied requirement for us (the consumers, or in this case, the passengers) to refrain from making the assumption of connectivity is doubly place on the producer, in this case Amtrak. Connectivity is not something you can assume as a traveler, but if, as in Amtrak’s case, connectivity is explicitly advertised as part of the package of amenities provided, it is essential that it be provided and, crucially, work as expected. I have ridden the Keystone line for several years, and have had consistent connectivity problems the entire time. From now on, every time I go experience these issues I will place a review here and will contact the appropriate consumer protections agencies, as well as contact my elected representatives.
  Amtrak is a lovely experience, but this key component that is advertised as part of it is lacking and needs to be addressed.

• Review fromLatwanya C

  Date: 10/31/2022

  1 star
  Horrible. Amtrak will only give me a voucher back for my money and told me it was in the terms and conditions that should have been read. If they put this information in plain sight I wouldn't have bought them or went a higher price. I even bought the cancellation option for God's sake and still can't get my money back!!!

• Review fromDonntrell H

  Date: 09/23/2022

  1 star
  ILL TELL U THIS ... IVE TAKEN THIS SERVICE PLENTY OF TIMES .. THE FACT THAT THEY DISCLOSE THAT TRAINS WILL MOST LIKELY MAKE UP LOST TIME AND ITS A LIE SHOULD GIVE EVERYPNE GROUNDS TO SUE .... I HAVE NEVER AND I REPEAT NEVER BEEN ANYWHERE CLOSE TO BEING ON TIME ... 3 HOJRS 45 MINS LATE ... 6 HOURS LATE ... 12 HOURS LATE AND ALL BECAUSE ENGINES BREAK DOWN BREAKS GO OUT BUT WHAG THEY LOVE TO SAY IS "FREIGHT TRAFFIC" BUT WE HEAR THE WHISPERS WHEN THEYRE TRYING TO FIGURE OUT HOW TO FIX THE SITUATION WE HAVE VIDEO OF EMPLOYEES LYING ABOUT WHY WE WERE 12 HOURS LATE TO PICK UP CHILDREN AND HAD TO PAY A BABYSITTER AND EXTRA 12 HOURS OF WORK AND DOUBLE THE PRICE SINCE SHE HAD TO TAKEY CHILD TO WORK WITH HER AND WHAT DID I GET IN RETURN ... A FREE COACH VOUCHER FOR MY NEXT RIDE THEN I DECIDE TO TAKE IT AND NOW IM HERE ON THE TRAIN AS WE SPEAK LATE AGAIN AND STILL STOPPED AGAIN IN THE MIDDLE OF NOWHERE FOR ANOTHER 40 MINUTES AND COUNTING LIKE WE DONT HAVE SCHEDULES TO KEEP TO...ME NOR MY FAMILY WILL EVER CHOOSE THIS SERVICE EVER AGAIN AND I MEAN EVER AGAIN . THEY THOUGH IT WAS OK TO HAVE SOMEONE SIT HALF A DAY MORE THAN THEY SHOULDVE ON A TRAIN AND DIDNT EVEN OFFER A COMPLIMENTARY MEAL UNTIL AN HOUR BEFORE WE GOT OF...NOT AT THE 6 7 8 OR 9 MARK OF BEING LATE BUT AT THE 11TH HOUR....IM DONE WITH ALL GOVERNMENT SERVICES THEY DO NOT CARE THEY GIVE THE BARE MINIMUM IF ANYBODY ENJOYS THESE TRAINS ITS BECAUSE THEYVE NEVER BEEN ANYWHERE...RENTING A CAR AND TAKING ROAD TRIPS FRM NOW ON...THANKS.

• Review fromAmiyah T

  Date: 08/26/2022

  1 star
  Greetings, BBB
  My name is Amiyah T*****, I am a Nonbinary customer, I am nonbinary, meaning (I Do Not exclusively identify as Male or Female). I use (They/Them/Theirs) pronouns.
  I an Washington, D.C. resident who travels on Amtrack when needed. Prior to this concern I was misgendered on multiple accounts from your cis-gendered employees (someone who is comfortable with their sex assigned at birth). I was referred to as (Sir and He) by multiple employees upon boarding the train and purchasing food. I experience this form of harassment even if it intentional or unintentional on a daily on-set. Due to the misinterpretation of someone confusing my sexual orientation and my gender Identity and gender expression. I have a very fluid gender expression that consistently changes based upon my mood. Majority of nonbinary persons can relate to what I am notifying you on.
  The following website needs a feedback trail option for customers who engage in sexual harassment specifically pertaining to LGBTQIA+ persons who are deemed vulnerable to this specific concern(s). This unique feedback trail feature included on the website would also grant a safe space towards providing Inclusion. I suggest you collaborate to implement Inclusive practices in regards to also TGNC (Transgender and Gender-nonconforming) persons unique issues pertaining to public accommodations such which includes [public transit] who may not feel comfortable voicing their safety concerns verbally due to the extent of employees misgendering them. In addition to this suggestion all employees moving forward need to wear gender pronouns pins applied to their uniforms to implement a safe space foe the LGBTQIA+ and TGNC community members who often board your service.
  Therefore, upon submitting my initial complaint within Amtrack website a customer service representative which it did not indicate their name flagged my concern as "offensive language" based on the automatic email.
  Amiyah T***** (They/Them/Theirs)