Reviews

This profile includes reviews for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Amtrak has 51 locations, listed below.

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  Amtrak

  1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

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  Amtrak

  400 N Capitol St NW Washington, DC 20001-1511

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  Amtrak

  PO Box 70 30th Street Station Philadelphia, PA 19105-0070

• 

  Essex Junction Station

  29 Railroad Ave Essex Junction, VT 05452

• 

  Amtrak

  66 Lymon Street Springfield, MA 01103

Review Details

• Review fromDionis F

  Date: 01/09/2024

  1 star
  Customer service is terrible she was mean and rude because they owe me a voucher.

• Review fromDANNY J.

  Date: 01/08/2024

  1 star
  Booked
  a trip from Alton IL to Galveston Texas A year ago ,Got on the train in Alton Il got Off in Longview Tx then bussed to Galveston Tx .On the bus trip we stop in Houston Tx pick up costumers .When we got to Houston Tx Bus driver announced that if anybody returning after January 1 2024 would have to find our own way home .WE called Amtrak day before we Departed for the train depot told everything was still on .Me my wife and I are both disabled this was worst thing that has ever happed to us. We were on A 8 day cruise out of Galveston Tx .Getting off the ship we had A two hour window to get our luggage and get to Houston Tx to get on the bus and make it Longview Tx to catch the train back to Alton Il .There costumer service team failed we had to pay 120.00 for A taxi to Houston Tx .Just making it on time .Called Amtrak and response I get is oh well .

• Review fromAllisen L

  Date: 12/30/2023

  1 star
  Horrible experience. Came to California for Disneyland and such. Stayed an extra day to take the train to San Diego for the view and experience. Got on the train and found out that they overbook the trains, so a ticket does not equal a seat. Wtf? If I buy a ticket, I should get a seat. What am I paying for? Who wants to stand for 2 hours? This is ridiculous and such a money grab.
  
  Last time I’ll ride a train. Do not recommend!

• Review fromPedro C

  Date: 12/20/2023

  1 star
  Amtrak got a 30 minuts delay at the first station, and in the conection they got 4:30 hours delay at the sacramento station, them they don't follow their schedule, taking an hour at some stations, and the train for the longer part of My trip was to old, has many problems during the trip, i do 1 Star cause i can put 0

• Review fromPedro C

  Date: 12/19/2023

  5 stars
  I really appreciate the service that Sean had with me, he always answered my questions and was very cordial and kind, always wear and smile and was respectful

• Review fromsherey s

  Date: 12/11/2023

  1 star
  horrible web site - could not figure out how to book centralia wa to vancouver bc (senior rate) online with a credit card. I DO NOT WANT THE APP!

• Review fromShelly W

  Date: 12/04/2023

  1 star
  Dec 2023. Amtrak service from Los Angeles to Sf Bay Area cost $65. But the train got off in Santa Barbara and they loaded everyone on a bus and the total route is 10 hours.
  
  A bus from LA would only have been 8 hours and would have cost $20 less. There was nothing in the description that says the service was not a train.

• Review frombecky R

  Date: 11/24/2023

  2 stars
  We had a bedroom, trash had not been emptied in bathroom when we checked in. Attendant said the would wake us up in the morning and get our breakfast to us before we got to our destination. Didn't happen that way. They knocked on door and said we had to get off tairn immediately, that we were at our destination and train had to leave. We had to throw our clothes on and get off the train. Attendant brought our breakfast in a bag and and we were told we could eat our food out on bench on loading dock. Worker came by and said yes we could eat out there. We began to eat and a young woman comes up and says she is closing dock and we have to leave NOW! So we didn't get to eat. On return trip we were bothered by a drunk/mentally ill man in the station. They have little to no security and my husband was supposed to have assistance because he is in a wheelchair. Sometimes we did and sometimes we didn't. As we were leaving, he had no help. I had to leave him to run outside to keep our ride from leaving us and another passenger ended up wheeling him out. I will not be riding Amtrak again.

• Review fromJessica M

  Date: 11/19/2023

  1 star
  My son is 18y/o, a college freshman was trying to get home for the holiday, he was totally unaware of any change to the baggage policy and had two 'extra bags' with sneakers in them and the conductor was completely unprofessional, unhelpful, disrespectful and aggressive towards my son. in trying to get him on the train I called customer service at least 10 times, no one was willing to help, I was told we could pay an extra baggage fee and the conductor refused, he took joy making my son cry and abandoning him at that train station. I have never in my life experienced poorer customer service as well as over investment in psychological harm to an 18y/o kid trying to get home for the holidays. He is traumatized, embarrassed and I want this to be filed as a formal complaint against that conductor and Amtrack. Further, they attempted to have me pay to put him on a new train, which I refused but still had to pay $40 for an extra backage fee.

• Review fromScottie V

  Date: 11/08/2023

  5 stars
  Matt was the conductor on our trip up from Springfield, Mass to St.Albans, VT! Despite a long trip, he was cheerful, kind and accommodating!! This was one leg on our first trip with Amtrak. He not only made it a great trip but provided us with an amazing life-long memory! Everyone who reads this understands how rare amazing customer care is!! Five stars, Matt!