Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with credit repair services, and the transaction was done over the phone. I paid $199 and $395. After one hour, I emailed them because I found out that there was a monthly recurring fee of $99, which they did not disclose.
  They said an account manager would call me after a couple of days. I called back, there was no manager available. The manager called later and said that they would not refund the $99, even after I cancelled the transaction within a hour, because they were not transparent with their fees. This is a total SCAM. There are loads of negative reviews on Trust Pilot and Reddit about them scamminf consumers. In their contract, there is no indication that they will not issue a refund for the setup fee of $199.

  Business Response

  Date: 02/25/2025

  We have investigated this case. Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  The response ny Credit Sage has mo relevance to my case. I cancelled the transaction one hour later I signed up, because I was not informed of the recurring fee.There is no indication that they will not refund the $199 set up fee.There was no work done, since, the transaction was cancelled one hour after sign up. Attached is the copy of the contract.
  
  
  
  Regards,
  Complaint ID: 22983328  
   

  Business Response

  Date: 03/06/2025

  As previously mentioned, consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup process, our website, and as outlined in the attached contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with is no longer active and they will not be charged further.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit sage it a business that helps people with getting discrepancies off a persons credit report. They claim to help people get stuff off there credit report. They charged me numerous times and did nothing at all for me. Nothing has happened in the 3 months of them repeatedly charging g my debit card. Not one positive outcome came from this company. They have numerous complaints on google as well. They are a scam company. They need to be looked into. Today again 2/20/2025 they charged me again. They did not help me at all. They also refused to put me on the phone with a supervisor. They said I’ll get a call back In 24 to 48 hours by the supervisor. They also did not take my card off file and said I need to wait to speak to a supervisor.

  Business Response

  Date: 02/21/2025

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. They have the contract so why are they asking? They are playing a game. I have no proof they did anything at all on my behalf. They never sent me any updates or anything. This company is a scam!!! Instead of keeping the client updated, they ignored me and just billed me multiple times with nothing to show for it.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,
  Complaint ID: 22969519
   
  
  
  
   

  Business Response

  Date: 03/12/2025

  Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to speak to one of my debt collectors Caine & Weiner but the phone call was with credit sage. I was under the impression I was speak with the debt collector to resolve my debt. I was talked into all these other things they took my full social security number not just last four. They have a picture of my drivers license and my mailing address. I'm afraid they will commit identity theft / fraud and that i was scammed out of my money. The reason I have these thoughts is I spoke to a family member shortly after who said they were scammed from credit sage. I spent roughly an hour on the phone with a specialist named ********

  Business Response

  Date: 02/14/2025

  Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.

  Business Response

  Date: 02/14/2025

  Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I never contracted them to help fix my credit. I made a phone call to Caine and wiener about paying off a debt of mine that had a balance of $88. I asked the representative if he worked for said debt collector. Was told he was. I then got looped into an hour long conversation with the understanding that Caine and wiener was helping me with my debt and they were going to have it removed off my credit. If I knew this was a 3rd party I wouldn't have wasted my money. Not once during the phone call was their company name mentioned. 
  
  
  Regards,
  Complaint ID: 22936319
   
  
  
  
   

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I never contracted them to help fix my credit. I made a phone call to Caine and wiener about paying off a debt of mine that had a balance of $88. I asked the representative if he worked for said debt collector. Was told he was. I then got looped into an hour long conversation with the understanding that Caine and wiener was helping me with my debt and they were going to have it removed off my credit. If I knew this was a 3rd party I wouldn't have wasted my money. Not once during the phone call was their company name mentioned. 
  
  
  Regards,
  Complaint ID: 22936319
   
  
  
  
   

  Business Response

  Date: 02/25/2025

  Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.

  Business Response

  Date: 02/25/2025

  Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was speaking to a creditor at Columbia debt about an update on the dispute I filed , I was told I filed the wrong dispute and i was misled there number is under Columbia debt and the credit repair person misled me I thought I was going to get an update on a previous dispute and she misled me into making a payment towards a disputed account that was proven I didn’t owe I feel like I was scammed I called back less than an hour to credit sage because I felt scammed. I paid for a service I didn’t need and I expressed that I had proof and I called equifax I told the representative all of this and she still charged me now they are saying the money went to other things in my credit but specifically called in for a update on a dispute I had already filed but was told by credit sage who I thought was Columbia debt the dispute I filed was wrong.

  Business Response

  Date: 02/13/2025

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying off credit card debt and somehow came into contact with credit sage through the credit karma app. Which I was using to identify my credit debts and the collectors who had bought them. While contacting one of the collectors I came into contact with credit sage. They sold me on the idea that my credit reportings had discrepancies between the three credit bureaus. They told me they had resolved much larger debts etc. I was suckered in. Fast forward 10 months. Nothing has changed with my debts. The only difference is I have now paid credit sage $1,368. For nothing! Predatory lying scammers.

  Business Response

  Date: 02/07/2025

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22909375

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a charge from my old apartment that went to a debt collector. Altho I had all my receipts to prove that I was paid in full and the charge is incorrect its still showing on credit score.. I called a credit dispute agency called Credit Sage to ask if they could help remove this charge from my credit score. They said it will take 30-60 days The contract says an initial fee of 199.00 is to be taken after the initial work is complete.Plus a 99.00 fee at the end of each month following after the work is done. Since 9-3-24 I have paid Credit Sage 499.. I was told they’ve contacted the debt collector each month but they are not respondimg. I have not been provided any form of communication attempts made by Credit Sage. Further more my case was closed but the debt remains on my credit score. From 9/3/24 to date I’ve paid Credit Sage 500 for zero results. I’ve not seen any documentation communication attempts made by Credit Sage in attempting to clear my scores ?!
  So far the Five hundred dollars I’ve paid has gotten me nothing

  Business Response

  Date: 01/24/2025

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you

  Customer Answer

  Date: 01/26/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22802803

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  paid 378 they claim they can dispute and remove a wrongful collection from my credit

  Business Response

  Date: 01/14/2025

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you
  

  Customer Answer

  Date: 01/17/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22806883

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:01/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through Credit Sage to get my credit better. After a few months I noticed that my credit didn't improve. January 2, 2025 I cancelled my account with Credit Sage, but January 1, 2025 they withdrew $99 for the month for the payment. I called them up January 7, 2025 and asked for a refund of $99 back to my account since I cancelled it. I was told that the refund will not be reimbursed because it starts a new month. I was told by the manager in charge that they just updated the payment and there will be no refund. No matter how I asked, I am not getting a refund. I tried calling them sooner, (last week) but they were already closed.

  Business Response

  Date: 01/09/2025

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you

  Customer Answer

  Date: 01/11/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I am mainly upset about them taking $99 out of my account after I had cancelled. My bank statement told me they took the money out after I cancelled.  They claim it was before. The money that was withdrawn was in pending mode. It didn't get out of pending mode until after I cancelled. I have asked the manager on duty about refunded my $99, but he refused to. I cancelled it out on January 2, 2025. Credit Sage withdrew the money out on January 3, 2025. 
  
  
  Regards,
  Complaint ID: 22781667
   
  
  
  
   

  Business Response

  Date: 01/28/2025

  Consumer contracted our business to draft and send disputes regarding incorrect information about a debt collection account. We provided service as agreed. As consumer was made aware on the call, in the signup flow, our website, and the contract, we cannot and will not make promises or guarantees as to outcomes as we have no control over the result of the disputes we send. Consumer's account with us has been cancelled and they will no longer be billed
  

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was reviewing my credit report and call a 1-855 phone number listed for the credit agency that took over a small delinquent bill. Was told by representative that I could pay $278 and have it taken off. The money was never applied to bill. Turns out it was credit sage Mr Tyler Grimmett took the money over the phone to scam me into a service with a $99 a month billing fee. Three months later and money was never applied to any of my accounts. They closed there account with me so they stole $278 from me and now I’m in more debt then I was before. This company wouldn’t even reopen account so I could look at where the money went and refused a refund because they closed the account! Please don’t fall for this scam nonsense company and be careful when calling your debt collectors! I’m extremely upset

  Business Response

  Date: 12/28/2024

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was manipulated into buying a service that I wasn’t aware of. I was trying to get in touch with a collections agency NCB management that I owed money to. But instead I ended up talking to Credit sage who disguised themself as NCB and never disclosed they were Credit sage. I want my money back from the for misrepresenting themselves.

  Business Response

  Date: 12/26/2024

  We are happy to investigate this case. We request consumer attach a copy of their contract with our business so we may appropriately respond. Our consumers always receive their contracts via email, which includes an electronic signature.
  This process helps us to identify and address any issues efficiently and is a vital part of our security measures. It would be a PDF document sent to their email, containing an electronic signature.
  Thank you

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22723444