Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/22, I went on-line seeking to buy tickets for the Irish Tenors Concert at the Hanover Theater, Worcester, MA on 12/7/22. I thought I navigated to the venue's web site where I had bought tickets on several prior occasions. I found out later, that I was somehow redirected to this companies unauthorized web site. Believing I was on the venue's web site, I proceeded with purchasing 3 tickets for the show. The website had the tickets listed for $114 each. I selected the tickets, entered my credit card information, and executed the transaction. It was only when I received the email "confirmation" that I realized that I had not been doing business with the venue. The "confirmation" looked suspicious in that it only included the total charge of $444.95 and was not itemized with ticket price, tax, and service fees. Moreover, not only was the total charge much more than one would normally expect with taxes and fees, there were no etickets attached to teh email as expected and there were no instructions on how to download them or obtain them. As it turns out, the company never actually had tickets to sell nor did they have the rights to any tickets. As of this date, tickets have not been delivered. I contacted the company and was denied a refund. I have further reported this matter to the Massachusetts Attorney General's consumer fraud unit as well as the Federal Trade Commission's consumer complaints division. In addition, I have reported this to my credit card company's (Citibank) fraud unit and have disputed the charge.

  Business Response

  Date: 11/11/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Irish Tenors, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $444.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $444.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  In addition to this current claim, our customer has filed a dispute with their credit card account regarding this order. We are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute process. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. I received your email indicating you were closing my complaint for failure to respond according to your timeline.  Unfortunately, I did not see your 11/14/22 email requesting a response until this morning.  As such, I ask that you reopen this complaint as I reject the company’s response concerning my complaint.  First, the company’s website is not at all clear that they are not an authorized ticket seller for the venue or the promoter.  Second, it is nowhere stated on the website that they do not have the tickets available that they purport to sell.  Third, there is absolutely no indication on the website that the stated price is not equal to the face value of the tickets and there is no breakdown as to the service fees being charged.  In this case, I have discovered that the tickets were priced at more than double their face value.  This type of dishonest dealing should net be tolerated and if the company has any sense of legitimacy my money should be refunded with an apology for their misleading business practices.  Thank you. Regards, Complaint ID: 18346717    

  Business Response

  Date: 11/28/2022

  Thank you for responding. We appreciate the opportunity to further address our customer's concerns. As stated in our previous response, disclosures are made at the top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.” This is to ensure that customers are making informed decisions and recognize that we are not affiliated with the box office or venue. Part of the disclosures in the ticket selection process also show the expected availability date of the selected inventory, so that customers will know when their order is expected to be sent to them - in Mr. *****'s case, this was listed as December 6th, 2022. To address Mr. *****'s third point of contention, not only is the disclosure regarding face value outlined at the top of every ticket selection and checkout page, but is further detailed in our terms and conditions, which every customer must agree that they have read and understood prior to placing their order. If Mr. ***** has any additional questions regarding their order, we welcome them to contact our customer care team. At this time we consider this matter closed.
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Blackpink concert ticket through Tickets-center.com. They are a scam and price tickets at 3 times the regular price. Even I to cancel immediately after buying but no one in the business respond and won't budge on their policy which is very misleading. Also, finally I received the ticket 1 day before the event, the seat is not the one I purchased. It even worse. I need the company return the price difference.

  Business Response

  Date: 11/11/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Blackpink, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $634.18 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $634.18 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  We maintain that all order details were sufficiently displayed prior to placing their order. Nothing in our records suggests that the customer was provided downgraded inventory. We ask that they send in a screenshot of their ticket to help substantiate their claim, while we investigate further. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:10/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website that ticket center uses is intentionally made to look like Ticketmaster . I ordered tickets and when I checked my email I noticed that it was not Ticketmaster who I bought the tickets from. I called to get this corrected but the refused to refund my money. THIS COMPANY IS A FRAUD!!!

  Business Response

  Date: 11/08/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Trans-Siberian Orchestra, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $530.77 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $530.77 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from this site by accident. I thought I was purchasing directly with the venue until I noticed the name of the ticket-center when I received my confirmation. The two tickets for these seats was $117 each plus service charges which made the total cost for the 2 tickets $306.95. When I realized what happened I re-checked the venue (Van Wezel Performing Arts center by calling and found out that the same tickets were $49 each plus $3.00 handling for a total of $101.00 . I tried to call the company but no one is answering. I spent almost 1 hour in two chats with the company to have them tell me there was nothing they could do, even though the charges have not yet been charged to my American Express account. (I found this out by calling American Express and trying to file a dispute, which I can't do until the charge has been posted to my account.) I want to get this order cancelled and my money refunded so that I can purchase tickets directly from the venue as I had intended.

  Business Response

  Date: 11/03/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Our customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that our web address and website branding are intentionally different from those of any other site. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value." 
  
  When placing their order our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $306.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.  

  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All tickets listed on our site are owned and priced by individual sellers based on those sellers' assessments of changing factors such as customer demand. This means the price is not based on the tickets' original price, or face value, and may be higher or lower than that original amount. As noted above, the customer placed their order fully aware that they were purchasing resale tickets and that the price paid may not be reflective of the price printed on their tickets.  
  
  Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all relevant terms were sufficiently displayed prior to the customer placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.  
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:10/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 8 tickets to a Toby Mac Concert at the Bloomsburg Fair. Order #45252511. When I arrived for the show, our seats were already occupied by people that also were sold the same tickets from the same website. I have a picture documenting one of the seats from another individual and myself. I called them immediately and had no answer for me. They told me they would start a ticket and get back to me within 7 days and nothing. That was over a month ago. My credit card company was trying to help me and ticket-center keeps recharging my credit card. My family was unable to use the seats since they were double sold and had to get seats through the fair. It was EXTREMELY inconvenient and complete fraud that our seats were sold twice!

  Business Response

  Date: 11/01/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. As such, prior to receiving this claim we had opened an investigation into our customer's claim. The investigation was previously closed due to a lack of participation on the customer's side. At this time we have extended a courtesy resolution in the interest of customer service. We are pleased to have provided an amicable resolution and would like to apologize for the issue our customer experienced. At this time consider this matter resolved.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these tickets on 19Oct2022. Once purchased, I believed there to be a window between order time and confirmation that I could cancel the order. After purchasing, I realized I had a calendar dispute, and could not make the event. I requested a refund, and was told sales are final after confirmation. Upon inspection, I believe this transaction to be fraudulent. I make this claim for the following reasons: 1) An assurance is given from the time of purchase that a sale may be canceled between purchase and confirmation. The time between purchase and confirmation is less than one minute (emails are provided). This gave no opportunity to cancel the purchase once I realized the error. Service is therefore offered in writing that is not given practically. 2) the business is selling a product (a ticket to a concert) that is not currently offered for sale (a picture of the release date for the ticket is provided). The seller is indicating the third party they are working with has this product in hand, and I am disputing this claim to be true. I contacted customer service noting the above statements and was told there is strict adherence to the "All sales are final" policy. As I see the above statements to be correct, I do not believe the business has an enforceable contract in this case and would prefer to have my money returned to me.

  Business Response

  Date: 10/28/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets.”
  
  We understand that our customer has indicated that they are no longer able to attend their event. Please note that in accordance with the terms agreed to by the customer at the time of purchase their order does not qualify for cancellation. At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $192.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and acts as an intermediary between customers and sellers. Once an order is placed the corresponding seller is notified. It is at the seller's discretion to confirm the order and as such the timeframe of this confirmation is dependent on the seller, not tickets-Center. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry
  
  With regard to our customer's concern surrounding ticket delivery, we have confirmed that tickets were delivered to the email address associated with the order on 10/21/2022. Mobile PDF tickets have been provided and are currently accessible to our customer. If the customer has been unable to locate the delivery email or access their tickets we recommend they contact customer service for further assistance. We maintain that all order details and relevant terms were sufficiently displayed prior to the customer placing their order; as such, we consider this matter closed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 10/18/2022 Order#: 48152696 Amount: $335.94 Ticket Base Price: (3) x $78.00= $234 Price gouged 43.56%. No verbal interaction customer service. could not resolve via chat line.

  Business Response

  Date: 10/28/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
   
  In order to complete an order on our site customers must complete an interactive multi-step process during which the ticket price and order total are displayed. On 10/18/2022 our customer completed a purchase for Journey in accordance with the following checkout process. Once our customer selected the tickets they preferred, they were presented with the delivery method as well as the expected delivery date, and were then directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This summary also detailed the price per ticket, all fees, and the total charge of $335.94 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they are prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $335.94 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
   
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As outlined above, our customer was aware of both any applicable fees and of their order total prior to placing their order. We maintain that all relevant terms were sufficiently displayed and agreed to by our customer. As such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
   
  Regards,
  Tickets-Center

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1405.50 for 2 tickets to Elton John. After speaking with the wife, we decided that I purchased the wrong tickets. I called the buiness and asked for a refund. This was an hour after I purchased the tickets and I have no tickets yet. They told me they will not refund my money and my only option is to resell the tickets. Through another website. They can’t even resell them for me. This is a scam. I simply want a refund.

  Business Response

  Date: 10/28/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Elton John, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $1,405.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $1,405.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold two tickets to see Marc Maron at the Carlos Alvarez Studio Theater at Tobin Center in San Antonio, TX for Tuesday October 4, 2022. We went to the venue and not only did the event not happen but it was never scheduled. It seems Marc Maron performed at that venue exactly one year before on October 4, 2021. I’ve contacted tickets-center.com by phone twice in 2 weeks and still have not received a refund. The tickets were $312.79 and I have asked for a refund for 2 weeks now. I’ve been told twice over 2 weeks by their phone representatives that I would receive an email. I have not received any emails, phone calls or any correspondence at all. I understand there may be fees that are not refundable but I would like the price of the tickets refunded to me.

  Business Response

  Date: 10/24/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Because of this, any changes to the event are made by, and must be confirmed by, the venue, event, or primary market. As such we have opened an investigation into our customer's claim. We appreciate our customer's patience while we work to resolve their issue; and, we recommend they continue to monitor the email associated with the order for further updates.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some tickets from this company they will not refund my money write after I purchased them

  Business Response

  Date: 10/21/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Independent resale tickets, prices may be above face value”. 
   
  On 10/13/2022 our customer completed a purchase for Fantasia Barrino in accordance with the following checkout process. Once our customer selected the tickets they preferred, they were presented with the delivery method as well as the expected delivery date, and were then directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This summary also detailed the price per ticket, all fees, and the total charge of $350.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they are prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $350.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. We maintain that all order details were sufficiently displayed prior to the customer placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center