Reviews
Customer Review Ratings
Average of 54 Customer Reviews
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Review fromAnne W
Date: 05/08/2024
5 starsAnne W
Date: 05/08/2024
William was great. Very helpful and informative; on time and thorough. A pleasant visit
Horizon Services
Date: 05/09/2024
Thank you for your positive review! We're glad to hear that William provided you with a great experience and was helpful and informative. If you ever need any further assistance, please don't hesitate to reach out.Review fromSP H
Date: 05/04/2024
1 starSP H
Date: 05/04/2024
I have used Horizon Services for my heating and cooling needs for about 5 years now. I have a system that
is not old, but it is not new. I like to keep it maintained & I do that seasonally, usually May and November.
At least four times now, i have gotten a call the DAY before my appointment, which i make at least two or
so months in advance, that they are cancelling my appointment. They then try to give me another appoint-
ment at least 3 weeks out. I am fed up with this. I am a "contract customer" which means I give them my
payment for the coming season in advance. I get no sort of advantage out of that & I will stop doing it.
It is also IMPOSSIBLE to find a Customer Service or Customer Loyalty number that you can call. You can
call any of their (856) or (800) numbers but that is to make service appointments. They are REALLY
REALLY resistant to you not getting to a real Customer Service rep. Entirely Unacceptable.
The techs are excellent; one told me he even knows how they cancel customer appointment. Horizon's habit of cancelling my appointments barely 24 hours ahead of when they are supposed to show up and, made hugely in advance, show me they either do not have enough technicians in the field, or they do not appreciate long-term customers. Or both. They have no consideration - they call a day in advance to cancel - and they have done this to me 4 times. They will not get a chance to do it again. Terrible.Horizon Services
Date: 05/06/2024
We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.Review fromBrian P
Date: 04/03/2024
5 starsBrian P
Date: 04/03/2024
Very professional and knowledgeable on air conditioning repair with pricing, timing and appointments. Thank you!Horizon Services
Date: 04/04/2024
We appreciate your positive feedback,! Thank you for choosing Horizon Services.Review fromWesley M
Date: 03/27/2024
5 starsWesley M
Date: 03/27/2024
Alex was very helpful and professional. Pleasure to deal with.Horizon Services
Date: 03/28/2024
We're thrilled to hear that you had a great experience with Alex! Thank you for choosing Horizon Services.Review fromMary W
Date: 03/27/2024
5 starsMary W
Date: 03/27/2024
Technician was on time, friendly, knowledgeable and very respectful of property.Horizon Services
Date: 03/28/2024
Thank you for choosing Horizon and taking the time to rate our business with 5 stars. We truly appreciate your positive feedback! We value your support and look forward to serving you again in the future.Review fromMike S
Date: 02/08/2024
5 starsMike S
Date: 02/08/2024
Prompt and professional. Fixed the problems.
Would recommend for needed plumbing problemsHorizon Services
Date: 02/14/2024
Thank you for your positive feedback! We're glad to hear our plumber provided prompt and professional service. We appreciate your trust in us and look forward to serving you again in the future.Review fromShaun O
Date: 01/13/2024
1 starShaun O
Date: 01/13/2024
On December 21, 2024 we had major flooding at our house. I called Horizon after the water was pumped out and dried to replace a sump pump, water heater, and condensate pump for about $4800. In that cost was a yearly contract for service. On January 9, 2024 the power went out and I called Horizon Emergency Services at 9:30 pm. By that time, I had been bailing water since 7:30 pm. They told me the emergency technician wouldn't be out to 10 pm to 12 am. At this point I could have gone to Lowes and bought a battery backup, but I wanted Horizon to look at the new sump pump and have them install the battery back-up. After bailing for an additional 1 and a half hours, Horizon's emergency technician arrives and assesses the situation. The new sump pump that was installed 2 and a half weeks ago was bad! Also, he didn't have a battery sump pump on the truck despite there being a major storm in process. At this point, Lowes was closed. He said they have them in the warehouse; however, his key fob does not open the warehouse and he can't get one to install. I suggested he contact a manager to open the warehouse. He told me that all of the managers were asleep and, if I had called at 9 pm, he would have been able to get a back-up sump pump (I called at 9:30 pm). So with all of the managers asleep during a major storm and a emergency tech that couldn't access the warehouse during an emergency, I was told my only solution was to continue bailing, call Delmarva and yell at them and despite him wanting to install the sump pump because he "wanted the money", he could not help.
That is Horizon's customer service for a contracted customer who less then 3 weeks ago paid them close to $5000 and had a broken sump pump within those 3 weeks in an emergency situation: a team of sleeping managers and a emergency tech that is useless in an actual emergency.
Because, as the tech said, we "can't keep everything on the truck."Horizon Services
Date: 01/15/2024
We apologize for your experience, and we genuinely want to resolve this matter. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.Review fromEvelyn L
Date: 11/07/2023
1 starEvelyn L
Date: 11/07/2023
Received email for $59 heater tune up. Scheduled in October. Company changed date to Nov 8. On the day of service, I get a call confirming my appointment and then told the price is $289 because the add doesn’t include oil furnaces. NO WHERE on that email does it exclude oil furnaces.Horizon Services
Date: 11/08/2023
We appreciate the time you took to discuss your concerns with our Customer Relations Manager. Our goal is to achieve 100% customer satisfaction. We look forward to serving you in the future.Review fromKevin M
Date: 10/22/2023
1 starKevin M
Date: 10/22/2023
Schedule for heater service on 10/21/23 between 4-8 PM Dispatch called at 2:45 PM and stated they would have to reschedule. Rescheduled for 10/22/23 between 8-12 AM. Someone called at 7:43 to say they would have to reschedule because I was only getting heating system serviced. I scheduled this service a while ago and paid for service in the spring when AC was serviced. I have asked to speak to management both times and none are available. I still don’t understand how a company can have a A+ plus rating with poor customer service. Always trying to upsell and products you don’t need but fail to provide good customer service.Horizon Services
Date: 10/22/2023
We apologize for the negative experience you had with our company. We take customer satisfaction seriously and we are sorry that we did not meet your expectations. One of our Customer Relations Managers will be contacting you to work towards a resolution.Review fromJames D
Date: 08/07/2023
1 starThey will exaggerate and outright lie to you in order to upsell you on the most expensive option for whatever issue you are having. Very sleazy company. Absolute scumbags. Do not use under any circumstances.
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