Complaints

This profile includes complaints for Spimba Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Spimba Inc. has 2 locations, listed below.

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  Spimba Inc.

  108 Patriot Dr Ste A Middletown, DE 19709-8803

• 

  Spimba Inc.

  2055 Limestone Rd STE 200C Wilmington, DE 19808

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a swing sweet for $749 February 2022. I was to receive the product by the first of May 2022. They sent an email discussing shipping container delays and insured me I would get my product but it would be a few weeks after scheduled time. After contacting them several times I still never received the product. They stopped responding to emails and calls. I filed dispute with credit card company 9/2022 but the denied dispute due to time frame.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order for a play set back in April with a delivery date of late June. I cancelled in April but was still being charged for my order. After reprising the issue of still being charged and never delivering the item I am being changed for, implying it has still been cancelled, they responded that they will deliver it with a delivery date of mid August. After letting them know the same issue of being I was no longer needing the play set, they stopped communicating. I reached out one last time as I am still being charged and again, still no delivery of the play set, and they still have not responded.

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a playset from Spimba Inc on May 22, 2022. My order number is #38911. I paid Spimby/Spimba $1039.00 using my MasterCard debit card through my bank, Ally Bank. Delivery was promised June 22-24th. On July 7th, I still had not received the product or any updates, so I messaged the company for assistance. The company then went back and forth with me until July 19th, saying that my product would be coming and to give it more time. When I declined because they could not give me a firm delivery window, I again stated that I would like a refund. They then responded that they would charge me a $300 fee to cancel and cited a NEW cancellation policy posted on their website AFTER I ordered in May.
  
  On July 25th, they said it would only be 1-2 more weeks to ship the product and offered a free accessory for the trouble. Since I did not want to lose $300, I told them I would wait two weeks. I waited another FOUR weeks and still nothing. On August 22nd, I requested a full refund and cited my rights under the FTC and their own cancellation policy. Spimbey, once again, blamed warehouse issues and stopped responding to my emails. I heard from a Facebook group called "Spimbey US Class Action lawsuit (that has 1.5K followers, by the way) that the company filed for bankruptcy.
  
  After this, I requested assistance from my bank, Ally Bank, but they said they could not help me because my complaint was outside of MasterCard's 60-day cancellation policy. I feel this company strung me along for months, knowing that they would never be able to deliver my product or refund my money.
  
  I've attached the invoice for my order, my email correspondence with Spimba (Gmail and Instagram), the Spimbey cancellation policy from when I ordered in May, and all of the dispute information from my bank.

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2022 we purchased a playset from Spimba in the amount of $824. It was said that we would receive our set by mid May, just in time for our daughter’s birthday. May came and went and we received an email stating shipments would be delayed. We waited almost another month for the set and still nothing. We reached out and they told us would be another several weeks, which this would continue until now. Finally I asked for a refund and they said we need to send the items back at our expense! I said no and laid out all the issues we have had with them and refuse to spend more just get our money back. They agreed to have someone come pick up our items and when they were received by the company we would receive a refund from them. I reached out again because I have heard nothing from them about pick up. No response as of yet and that was 5 days ago. I sent another email asking for updates. I want our money back and I want their product out of our house.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a swingset in February 2022. Still have not received September 2022. No update for weeks/months, zero communication, no responses from multiple emails. Live Chat with a bot is useless and only available weekdays 8-4 supposedly. Have tried that also and gotten zero response. We’d like a complete refund at this point. We’re sick of waiting. Recently read the company went bankrupt. What’s can we do?

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from the company Spimba Inc. I did not receive the item nor did I receive a refund.
  I received a letter in the mail that the company filed bankruptcy. The company has not contacted me regarding this issue. The total cost of this item was $967.

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a play set from this company in May and continually was given excuses as to why our order kept getting delayed with "definite" assurances that the order would be on its way soon. It was supposed to arrive in June and we still have not received it. It has been over a month since the company has responded to my emails and I just received notification that the company has filed for Chapter 7 Bankruptcy. The last email I received on August 17 (before they stopped responding) assured me it would be sent by the end of August - they proceeded to file for bankruptcy on August 22. There is a whole Facebook group dedicated to families that have been swindled by this company. This was supposed to be a birthday gift for my three year old son and we had multiple family members chip in to help us pay for a product we never received. Per the attached Terms and Conditions that were in effect at the time of our purchase, we are entitled to a full refund of $799.

• Initial Complaint

  Date:09/16/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a play set in May 2022. They told us it would ship end of June due to shipping delays. The end of June came around, and no shipment notification. We contacted them again, and they apologized and said it would ship end of July due to delays in the warehouse. The same thing happened in July and August. In September I emailed them again with no response, multiple times. Today we got a letter in the mail that the company went bankrupt and isn't shipping out products anymore. We want a refund.

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a play structure from Spimbey on 7/1/2022 and paid $2008 for it. I was told it would be shipped in 40 business days. On 8/21/22 I received a reply from Spimbey via email they were sorry but there was a delay and the product should be shipped in early September 2022 and I would receive an email when it did. I tried contacting them last week and then again today (9/14/22) via email as there are no phone numbers given and no answer. I did some googling and see they filed BK in August!!! I am so shocked and disappointed. Our son has been so excited for a new play structure and now he won't have one and we are out over $2K. We want a refund!

• Initial Complaint

  Date:09/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Playset in March 2022. I still haven’t received it and now the company will not reply to my emails. I paid over$1600 for something that seems like will never come. They kept emailing me about shipping issues and how it would be resolved by August/ September. Many others have had the same thing happen to them (reviews online). I’m hoping to get a refund, as it’s been on my credit card too long and I can’t dispute it.