Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  1007 Orange Street Wilmington, DE 19801

  
• 

  Barclays Bank Delaware

  PO Box 8802 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  220 N. 2200 W. Salt Lake City, UT 84116

• 

  Barclays Bank Delaware

  PO Box 8803 Wilmington, DE 19899

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclaycard US has implemented predatory banking practices, which their staff confirmed was part of their policy. I recently received a travel advance from my employer to travel to a country in Europe. I sent the money, together with my monthly minimum payments to Barclaycard US as two payments for my two Barclaycards ending in x1442 and x3171. This amounted to $4000. Barclaycard immediately, upon receipt of my payment, and without warning, took the money and lowered my credit line so that I lost thousands of dollars of credit and no longer had access to the funds. I called Barclaycard US to ask them to restore my credit line to its previous value, as I needed access to those funds for my business trip. They refused. I requested for my payment to be refunded so that I could instead pay the minimum payment. They refused, despite that the payment due date has not yet arrived. They cited policy that since I had was late on a payment to a different bank (months ago in 2024), which they had reviewed several months ago, they were within their rights to change my credit line. I clarified that they didn’t change my credit line value at the time of the review but waited until I had made a large payment and then just took it all without warning me. They said that it is their policy to do it this way, which clarified that this is a predatory policy. When I clarified that I wanted to have my payment returned and that I would instead pay the minimum payments for the month, they refused, which is quite against policy, I am sure. I reported the fraud to my bank, who reversed the payments. In retaliation, Barclaycard removed my payment bank account from the app, so that I could not make the minimum payment on time. This is retaliatory behavior. I added a different payment account and quickly made the minimum payments. These sneaky and retaliatory policies are unethical and BBB should lower their rating.

  

  Business Response

  Date: 02/10/2025

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  February 10, 2025
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We have also received correspondence forwarded to us from a regulatory agency regarding
  the same matter. Once we finalize our investigation, we will provide the customer with a
  detailed summary of our investigation, as well as any actions we may have taken through the
  regulatory channel.
  If you have any questions in the interim, please contact our office at
  [email protected] or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.   For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  The letter from BarclayCard US simply says that they are looking into it. No resolution offered.
  
  
  Regards,
  Complaint ID: 22911296
   
  
  
  
   

  

  Business Response

  Date: 02/14/2025

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  February 14, 2025
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We have also received correspondence forwarded to us from a regulatory agency regarding
  the same matter. Once we finalize our investigation, we will provide the customer with a
  detailed summary of our investigation, as well as any actions we may have taken through the
  regulatory channel.
  If you have any questions in the interim, please contact our office at
  [email protected] or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Barclays due to an unresolved issue with my locked account and the bank’s failure to provide timely assistance.
  
  My account was unexpectedly locked, preventing me from accessing my funds. I immediately contacted customer service and was told to submit a copy of my driver’s license and a bank statement from another account to verify my identity. I complied with this request and submitted the documents on [Date]. However, despite numerous follow-ups—over 10 phone calls, each lasting more than 20 minutes—I have yet to receive any assistance or an update on the status of my account.
  
  This situation has caused me significant financial stress, as I am unable to confirm if my money is still secure or access my funds for essential expenses. The bank’s lack of response is unacceptable, and I am seeking urgent action to resolve this issue.

  

  Business Response

  Date: 02/26/2025

  Please see attached response

  Customer Answer

  Date: 02/28/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22908134
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,
  
  This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.
  
  BARCLAYS BANK DELAWARE - 000248XXXXX - $6,095.00
  
  Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 02/24/2025

  Please see attached response.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraud on my credit card and immediately notified Barclays oct 31 2024 after multiple calls and promises they have NOT removed all charges actually they keep telling me since Oct 31 within 7-10 business days all charges will be removed they still have not after multiple calls and broken promises. This morning I tried sling a supervisor in the fraud set and no one is available to talk to me u til after 10 am I’m done trying it borders elder abuse and I need your help! This continued lack of removal has caused my credit history to drop over 50 points!

  

  Business Response

  Date: 02/19/2025

  Please see attached.

  Customer Answer

  Date: 03/28/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  I have tried being patient with the credit card company they still have not I repeat, have not notified the credit score company in regards to the fraud that took place on my card. My credit score has dropped over 50 points. Please please take care of this. Their lack of professionalism in this matter screams  elder abuseI await your response!thank you
  
  Regards,
  Complaint ID: 22896319
   
  
  
  
   

  

  Business Response

  Date: 04/01/2025

  Please see attached.

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt claimed by BARCLAYSBK. There is no contractual relationship between me and BARCLAYSBK, and they have not supplied the original agreement as requested.

  

  Business Response

  Date: 02/19/2025

  Please see attached response. 

• Initial Complaint

  Date:01/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The authorized user on my card ending in 7516, ***** *******, has not been reporting to Equifax ever since she was added to my account over a year ago. All other credit bureaus and authorized users are fine, and she has never been reported to Equifax (i.e., account does not exist at all, so I cannot dispute). Barclays' FCRA team needs to file a tradeline reinsertion request with Equifax, which is a dispute on my behalf to reinsert the account into Janet's credit report. This cannot come from me and I cannot dispute anything as mentioned.
  
  I contacted Barclays' customer support team and spoke with them for over an hour, and they cannot even file a case with the FCRA team either and has no idea how to rectify this. Many banks (Chase, Discover, etc.) have a dedicated credit reporting team, and it's very discouraging to see that Barclays has 0 agents understanding or even trained on this matter.

  

  Business Response

  Date: 02/12/2025

  Please see attached response.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  Hi *******, Thank you. I sent the below response several days ago to the email you’ve indicated to close this issue but have not received a reply: “In order to provide *****’s SSN information, can I upload this over Intralinks? I’m not comfortable sending this by mail or fax and want to confirm it’s received by your department to avoid any credit reporting issues in the future. I did call in today but, as you mentioned, this cannot be added by a phone rep and documentation needs to be provided.”
  
  Regards,
  Complaint ID: 22878225
   
  
  
   
   

  

  Business Response

  Date: 03/03/2025

  Please see attached response. 

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclays recently merged their saving and credit cards. During the merge, they locked my online account. I have been calling the banking division and the credit card division. Each says that there is no hold on my account. However, when ever I try to login or reset my password, it says that my account is restricted. The departments keep on pointing fingers at each other saying it is a problem with the banking division or credit card. I have spent hours with each trying to resolve. Nothing has gotten resolved. They still can't figure it out. They just keep on passing me back and forth. This is imply unacceptable that they can't not figure out their IT systems and there is no one competent to fix it.

  

  Business Response

  Date: 02/14/2025

  Please see attached response

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns my Barclay AARP credit card account. The bank has in no way assisted in resolving a couple of issues. They bully me. I recently returned from a six-week business trip to Europe and Asia. Before I left town, I called the bank to arrange a travel notification. Every country was listed, carefully Yet the bank immediately declined EVERY attempted transaction while I was away. The merchants indicated that the bank refused the purchases without reason and explanation. I tried to contact the bank, but they did not reply. Also, before I left town I purchased an airline ticket with Alliance Air in India. Some weeks later, the airline canceled the services. I have a record of this. The airline was supposed to fully and promptly refund me for the travel and associated services (an assigned seat fee and luggage charges), but they haven't to date. Again, the airline cancelled the service...I did not. So week ago I disputed the two charges (c. $7612 and c. $44) with Barclay. Barclay has refused to assist over many weeks. No cooperation. No support. No reply. No respect. No courtesy. They in no way are willing to help a customer. I pay $99/year for this card, so Barclay is obligated to assist me as a loyal customer. They won't and don't. Hence this complaint. I am now home, and I want the bank to CALL me. No emails. I want full credit for the two airlines charges and a refund for Barclays $99 annual charage for the card. They aren't allowing me to use the card and don't provide me any service, so I am uncomfortably paying them the $99 wasted fee.

  

  Business Response

  Date: 02/04/2025

  Please see attached response.

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.   Please note, the bank has not provided any reply to me to date, so they are providing a false narrative.  Again, no reply or communication.  Furthermore, my account has not been adjusted to correct the bank's mistakes.    This includes not addressing two disputes and not honoring a travel notification for the use of my two cards.  As a result, the bank refused all attempted transactions from merchants in Central and South Asia.  They honors European transactions, but refused to honor Asian merchants.   This type of geographical and cultural profiling is troubling.   I did speak to a woman from the bank -- requesting her to call me to discuss the concerns as the bank wanted to 'investigate' without speaking to me first.  How can an investigation be made unless they understand the issues?   Clearly they had ignored me when I attempted to resolve their mistakes on my own, and when I filed a BBB complaint they became concerned superfically.   So, with my insistance and only with the help of the BBB, did she call me.  She claimed she took notes.  She also revealed that she was about to leave for vacation and would be back in touch to discuss the issues on her return.  This never happened.   The bank has not been sincere or helpful.    They made mistakes, and they won't embrace them or be honest.   They have bullied me in essence. For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,
  Complaint ID: 22851807
   
  
  
  
   

  

  Business Response

  Date: 02/24/2025

  Please see attached response

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to a purchase i attempted on Jan 6,2025 the bank flagged my credit card as fraud and ever since I have kot been able to use despite obligating me to fax personal records such as a 1040 tax return, DL & utility bill, they are not accepting my phone number to be verified as it is under a family plan. I have been subject of denying me of my credit card which i paid a renewal fee of $495.00. Can’t log in into the portal and i have been subjected of perhaps racial identity because i am hispanic. This has been going on for 3 weeks despite of submiting documents.

  

  Business Response

  Date: 02/12/2025

  Please see attached response. 

  Customer Answer

  Date: 02/17/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22851217
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a fraudulent account opened in this bak using my information. Upon realizing it back in 11/24 I contacted the bank to try and get this resolved. They have not tried to help in any way and have given me the run around. The different departments at this bank do not communicate with each other and as a result my credit score is ruined because they will not report this account as fraudulent. I have contacted all three credit bureaus about this problem and the bank is dragging their feet or not doing anything at all. It honestly seems as though this is not a real bank but a scam making it easy for people who are trying to commit credit/identity fraud to do it.

  

  Business Response

  Date: 01/30/2025

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 30, 2025
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and sent you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our office
  at [email protected], or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President