Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
• 

  Barclays Group

  5725 Mark Dabling Blvd #140 Colorado Springs, CO 80919-2221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclays bank Delaware Bank
  transaction date March.10 2022. I request to please delete this hard inquiry I never live in Delaware and never apply for nothing.
  I demand this account be deleted from my credit report as soon as possible. this hard inquiry is affecting my credit im trying to buy a house and this inquiry is really affecting me.Please delete.

  

  Business Response

  Date: 02/09/2023

  P.O. Box 8885

  Wilmington, DE 19899-8885

  February 9, 2023

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a credit card customer with Barclay Bank for several years, and my account has always been in good standing. Out of the blue, last week I received a letter asking me to send them a copy of my Social security card, a copy of my driver's license, and a recent utility bill. I don't mind sending the utility bill, but feel uncomfortable sending my D.L. and SS card. I can understand a credit card company asking for this if you're a new customer, but why would they need this when I've had the credit card for several years? I pay my bill automatically from my checking account (the full balance each month). It almost seems like they're harrasing me (maybe because I don't accrue interest charges). Please advise if this is standard practice?

  

  Business Response

  Date: 01/24/2023

  
  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  January 24, 2023
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed the investigation of your inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48
  hours for delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  
  Office
  of the President 

• Initial Complaint

  Date:01/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Upromise credit card ending in 8117 and a rewards balance of $205.95. I made numerous calls to request a statement credit since their online account on line does not work. All of the agents hang up or leave me hanging on the phone. This is the most dysfunctional organization I have dealt with. I want this resolved so I can pay the balance of $269.42 after the statement.

  

  Business Response

  Date: 01/18/2023

  Please see attached response.

  Customer Answer

  Date: 01/20/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  

  Barclay’s is dragging their
  feet. The solution is simple routine banking: Put the $205.95 into my credit
  card account which is owed and let me pay off the balance. There is nothing to
  investigate. They were told I have no contract with Upromise who was sued by
  the FTC in 2017 for their other consumer fraud and will not give them my
  banking information. This bank should have resolved this when I spoke to
  *******…..who is unable to call Upromise and get me a working phone number with
  a live person. This who Barclay’s partners with [unless they own them]

  Again, these are the facts
  and resolution:

  I was mailed a $200 cash back offer when I spend $500 on their Upromise
  credit card [see attached offer]. I have an Upromise credit card ending in 8117
  and a rewards balance of $205.95 as per the offer. I made numerous calls to
  request a statement credit since their online account does not transfer the
  award to my card balance. All of the agents hang up or leave me hanging on the
  phone. Two supervisors told me to call Upromise who they partner with a phone
  number that has no agent to speak too just messages. I want this resolved so I
  can pay the balance of $269.42 less the award. Upromise has been litigated by
  the FTC on 3/2017 [see attachment] and it’s questionable why Barclay's
  associates with this company.  I
  contacted the BBB and was called by ******* ….from Corporate and he left a
  message without an extension which was meaningless. I called the corporate
  phone number and no operator answers the phone because Barclays Bank does not
  speak to senior citizens who they target their deceptive advertising. I left a
  detailed message advising Corporate of a long list of agencies I will contact
  if they do not resolve their illegal activity. I received a call
  by ******* who stated, "there is no way I can get Upromise to call
  you!" He can not explain how the bank sends my rewards to Upromise but has
  no way to resolve this issue. That’s because Barclay’s thinks they can push
  senior citizens around and get away with it. I am requesting the Banking
  Commissioner to call Corporate at 469 680 1254 and request their reasons for
  their unscrupulous behavior and order them to act by crediting my credit card
  in amount stated for $205.95. 

  Regarding case 3669220
  Upromise Card ending in 8117 I am requesting a statement credit of $205.95
  [which includes $200 for spending $500 in 90 days]  leaving me a balance
  of $269.42 prior to the next payment due on February 14 which will be paid in
  full within 48 hours after this statement credit is applied to my account. I
  want this account closed when there is a zero balance.

   

  Regards,

  
  

  Complaint ID: 18808380

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 01/30/2023

  Please see attached response.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclays overcharged me by $62 for late fees in connection with an auto pay charge which I was not aware was still being processed by Barclays in the amount of $43. The late fees are more than the amount owed, and Barclays was unwilling to waive the late fees.

  

  Business Response

  Date: 01/26/2023

  Please see attached response.

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  "I did not receive the summary of the proposed response to my complaint as referenced by Barclay's Bank."
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 18722821

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 02/17/2023

  Please see attached response.

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a credit card account with Luxury Card, a division of Barclays. Starting in November of 2021, somebody was stealing my rewards points from my account. This problem has continued well into 2022 with no resolution. I was told by Luxury Card that my reward points would be "reinstated with 30 days" several times over the last 12 months. They still have not been reinstated. It seems each time they have a new excuse. I've been told I needed to change my credit card number (twice), passcode, username and verbal passcode. I have done all that is asked but they continue to delay the return of my points. I expect them to return the 742,629 reward points into my account immediately.

  

  Business Response

  Date: 01/13/2023

  Please see the attached response. 

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15th, 2022, Barclay Bank received a digital transfer of $10,500 from Capital One Bank. Barclay Bank statement dated 08/16/22 - 09/15/22 shows a transaction date of 15 July and a Posting date of 19 August, and reflects a zero balance of my Barclay account. The following month's statement 09/16/22 - 10/15/22 shows a transaction date 0f 15 July and a posting date of 16 September for $10,500, but my account balance went back to $10,979.31 reflecting interest charges on the $10,500. In researching this, I found that the transaction page of that statement showed a return of the $10,500 on 16 September 22 via a digital transfer. Capital One has no record of a return of funds.
  Since August 31, 2022 I have attempted to find out what happened to this money. There has been 23 separate phone conversations with Barclay, 8 with Capital One. Barclay has asked for and received Electronic Fund Transfer (EFT) information from Capital One, there have been at least 2 separate investigation cases opened by each bank, but Barclay insist on requiring additional proof of payment. In calling Barclay, I can never talk to the same person twice, and have to explain from A - Z to every level of contact.
  Barclay continues to provide conflicting information about the return of funds without providing proof.
  I have exhausted all avenues to resolve this short of legal action.

  

  Business Response

  Date: 01/19/2023

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  January
  19, 2023
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us on behalf of the above-referenced customer. To ensure
  the most efficient handling, this correspondence was forwarded to Barclays
  Office of the President to investigate and respond.
  
  We
  have also received correspondence forwarded to us from a regulatory agency
  regarding the same matter. Once we finalize our investigation, we will provide
  the customer with a detailed summary of our investigation, as well as any
  actions we may have taken through the regulatory channel.
  
  If
  you have any questions in the interim, please contact our office at [email protected] or call us
  at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  
  
  Office
  of the President

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18700687
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 I had my identity and credit card information stolen from me. I contacted Barclay to freeze my card because I was sim swapped I had no way of doing this except for via chat. Barclay expedited a credit card to someone who was not me, and charged me $15 for this. I then got access to my accounts and asked them to close the account, they said they could not remove the $15 dollar charge but that I would not be charged anything when I closed my account, which I did. I just checked my old email (since I had my identity stolen) and noticed that I had a past due fee and that I owed them $100. I have fought with them all through September about the charges and they said my account had a zero balance when I closed it, well, apparently I have 58 dollars past due on a card that I closed and then the late fees for said account. They won't listen to me so maybe they will listen to this complaint.

  

  Business Response

  Date: 01/24/2023

  Please see attached response

• Initial Complaint

  Date:01/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Upromise credit card was cancelled for no reason.
  I spoke with 5 different people and none of them could tell me why it was cancelled. I use it every month, pay on time and have great credit.
  They suggested I reapply, but I do not want a check run on my credit, as it is in excellent status.
  
  Why can't they reinstate it?
  
  Thank you!

  

  Business Response

  Date: 01/19/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 19, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18695683
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my mortgage on 11/18/22 and had the title company (EKKO Title) pay off my credit cards and loans, a total of 9 payments. The only creditor that has not applied the payment to my balance is Barclaycard. They cashed the check in the amount of $6,244.83 on 12/9/22; EKKO investigated and provided a copy of both sides of the check. Barclays did, indeed, cash the check. I have contacted them via their ineffective "contact us" page with no resolution. I called customer service: The first rep would not budge from the "it takes up to 10 business days to apply funds to your account, so check back in 10 business days" line. I called back in 10 business days (12/23/22) as the payment had not yet been applied and Barclays is charging me interest on the balance. (I continue to make my automatic monthly payments to them as they are quick to report delinquencies to the credit bureau.) The rep I spoke to this time (Kayla) took the information about the payment, checked to see if she could locate the payment, and when she was unable to, advised me that she was initiating an investigation into locating the check from EKKO...WHICH BARCLAYS CASHED ON DECEMBER 9 AND HAVE STILL NOT APPLIED TO MY CREDIT CARD BALANCE.I have heard nothing back yet from Kayla or anyone else at Barclays and my balance due is still showing as over $6100 with interest accruing. I would like the EKKO payment applied to my account ASAP, credit issued for ALL interest/fees charged on the balance effective 12/9/22, and a refund issued to me electronically (to the bank account at Northwest Federal Credit Union where my automatic payments are made from) for all overpayments resulting from the incorrect interest charges and automatic payments which I have continued to make to protect my credit score.

  

  Business Response

  Date: 01/10/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 10, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been a customer of Gap in Auburn, WA and was encouraged to apply for a credit card account, on October 4th 2022. However, it took Barclays / Gap Good Rewards Inc. until November 22 to mail me an invoice and statement which by that time had accrued interest or late fees. Every time I try to resolve the issue of wanting the late fees to be waived, the customer service from Barclays, has been crass, callous, and rude, telling me that the late arrival of my Gap Credit Card, and the statement of amount owed were beyond their control, and also not being able to email me with a verification that the charges have been waived, and the balance is $0 owed.
  I've been able to establish an online Gap account, that says the initial charges of $26.40 was paid, however there are late charges of $30.80 left from them taking from October 4th, until November 22 to send me an invoice, and their card, which I've asked them to close the account.

  

  Business Response

  Date: 01/23/2023

  Please see attached response