Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
• 

  Barclays Group

  5725 Mark Dabling Blvd #140 Colorado Springs, CO 80919-2221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7th, the attached fraud alert was emailed to me shortly after midnight from Barclay. When I logged into Barclay, I saw the attached transaction details for $315.94. The details referenced Paypal and a vendor named “Pandakajiyo.” When I logged into Paypal, it showed the attached transaction details. Note that, based on the Paypal transaction, I couldn’t even read the vendor’s name. I filed a dispute, as I had never done business with the merchant that Paypal listed. I also began receiving a large number of spam messages suggesting my Paypal had been hacked. I changed my password to Paypal as a precaution and spam messages subsided.
  
  On October 24th, Barclay sided with the seller on my dispute. Their reasoning was that the seller supplied the attached details. The attached details, which I have supplied as part of this complaint, give no information as to what was supplied. In fact, it only gives vague statements. We received no goods or services from the company, and at this point are still unsure what the “Pandakajiyo” vendor listed on the Barclay statement provided is or what it does.
  
  We have maintained continued contact with both Barclay and Paypal. Neither of them are able to help with this.
  
  In summary, our Paypal was hacked and our Barclay credit card charged for something we never purchased. Neither Barclay, nor Paypal has been able to help us. It has been about 11 weeks now.

  

  Business Response

  Date: 12/30/2022

  Please review attached response...

• Initial Complaint

  Date:12/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/29/22 I redeemed $100 in credit card reward points in the form of a Home Depot gift card. I was given a confirmation redemption code of DQBQH2657650. As of November I hadn't received the gift card, so I called to check on the gift card. All I got were people who barely spoke English and told they were gonna resend the card. At the time I didn't know she gave me the same confirmation while claiming to open a separate case. That was 11/10/22. I was told 7 to 10 business days. Called again on 12/09/22 and was told again by someone overseas that a claim was being filed or a case was opened and that I would receive an email in 7 to 10 business days. I even got a case number 3624740 but never received any correspondence from them. So I called back today and requested that they credit the $100 back to my account and got hung up on. It's become very clear that Barclay's has a policy of not issuing rewards from their rewards credit card. It's been almost 4 months waiting on a gift card.

  

  Business Response

  Date: 01/19/2023

  
  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  January 19, 2023
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed the investigation of your inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48
  hours for delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  
  Office
  of the President

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18656678
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Barclays improperly processed my dispute. Under "Your Rights If You Are Dissatisfied With Your Credit Card Purchases". I asserted my rights on my letter dated 10/18/2022 for claims and defenses asking for an investigation and then they investigated but their decision dated 11/15/2022 received 11/28/2022" is not satisfactory and I am again asserting my Claims and Defenses under section 1026.12(c). Your answer "Unfortunately we were unable to obtain a credit on your behalf because we did not receive notification within two statement cycles after the charges appeared on your monthly statement and we are past the timeframe to assist." am asserting claims or defenses rights under §1026.12(c) and 15U.S.C 1666i (note: § 170 published under FDIC). I see nothing in relation to the two statement cycles.
  
  Preservation of Consumers' Claims and Defenses, Unfair or Deceptive Acts or Practices
  § 433.2 Preservation of consumers' claims and defenses, unfair or deceptive acts or practices. ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF.
  
  Please review CONSUMER COMPLIANCE OUTLOOK: FIRST ISSUE 2016
  Credit and Debit Card Issuers’ Obligations when Consumers Dispute Transactions with Merchants
  
  Also published with the FDIC Consumer Compliance Examination Manual
  
  As per the cardmember agreement A charge of $9,000.00 to my credit card dated 12/12/2017 and an additional charge of $4,500.00 dated 1/10/2018. To date I have not paid the account in full amount of these charges and was unsuccessful in having these charges reversed after reaching out to the merchant, The services for these charges were misrepresented and used unfair and deceptive acts as sited by the case brought against Zurixx LLC, et al. by the Federal Trade Commission and the Utah Division of Consumer Protection,
  
  I am attaching my letters.

  

  Business Response

  Date: 01/10/2023

  Please see attached response

  Customer Answer

  Date: 01/27/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  I have been out of the country traveling from January 15 to January 25th.  This is the first I have been able to respond as I had no reliable secure connection to respond to this email.  I responded on January 14th to the intralinks they sent to me on Jan 11th.  To date they have not responded.  I have today again responded directly back to them this time via email since no one responded in the workspace and no directions on how to use intralinks was ever sent. Attached please view my proof of response on the 14th.  Please reopen this case as soon as possible as it is not resolved.  
  
  Regards,
  Complaint ID: 18647341
   
  
  
  
   

  

  Business Response

  Date: 02/09/2023

  Please see attached response

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase of Southwest Airlines tickets on 6/10/2020 with an AARP Visa card. AARP canceled their Visa card and moved the accounts to Barclays Mastercard. We chose not to use that account. Southwest Airlines refunded money from that trip because it was scheduled during Covid and we were unable to reschedule it. The refund was issued on 8/9/2022 to the origianal method of payment, which was the AARP Visa card. The amount was $308.96 x 2 (for two tickets). On 8/21/22, after being shuffled to several different customer service representatives, I spoke to a 'Manager William' who said that we would eventually get a check but that it takes a long time; "maybe the end of the month or beginning of next". 10/13/22: I spent almost two hours detailing all of the information again to "Manager *********" and sent her the email documentation from Southwest/PayPal to [email protected]. 11/28/22: I called and was told a 'Manager Boss' would call within 24/48 hours. 11/29/22: Another "Manager" called and wanted all of the information all over AGAIN! 11/29/22: Called AARP to see if they could help me. "******" took VERY detailed information of the sequence of events. 12/1/22: Thelma Green from AARP called and said she would follow-up with Barclays. 12/2/22: Missed a phone message from '*****' (spelling?) from the Office of the President and was asked to call her back. I left messages for her on 12/3/22 and 12/5/22 and finally received a call back on 12/9/22. I was told they were "still doing research" and that "my team will continue to research and call you next week". Heard nothing from them so I called Thelma at AARP again on 12/22/22. She said that she had contacted Barclays and they told her "they're working on it". 12/27/22: Received another call from ***** requesting that I email her the emails from Southwest, which were originally sent to them on 10/14/22; I did so immediately after hanging up. I was told once again, "the dispute office is working on it"!!

  

  Business Response

  Date: 01/27/2023

  Please review attached response.

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon - My account ends with #3786 (JetBlue Master Card)
  
  I'm not a dead-beat Customer, and to prove it, I have NEVER paid a late payment or sent in a late payment to my account - but all my bills are paid within 3 to 5 days of receiving my statement.
  
  This action Barclays took against my account is disgraceful, and I'm requesting $1000 credit to resolve the financial burden Barclays took against my account, despite Barclays breaking their own policy, violating customer rights.
  
  Barclays have recording of my conversation with all it's agent and supervisor, which will prove what I'm documenting in this complain.
  
  On December I sent in two money order to Barclays. Each money order was $1000 each.
  the money order was sent to Barclays, PO Box 13337, Phili PA 19101.
  Tracking # show Barclays both money order on 12/13/2022. Barckays Manager (Orian employee id C0e01b),
  confirm the payment was posted to the account on 12/13/2022.
  Barclays own policy state that payment will take 24 to 48 hours to post to customer account once it is received.
  Neglecting this policy resulted in several harassment, and financial burden to me.
  
  I have received no less than 60 calls, sometime in the late hours of the night, and the early hours in the morning when out children are sleeping. Additionally, my FICO score was downgraded due to the report Barclays assessed my account since Barclays reported I sent in late payment, although this is FALSE.
  
  Additionally, I now have to monitor my credit with the 3 credit agency for the next year to make sure, action Barclay took, such as the agency reporting, will not continue to negatively impact my financial credit worthyness.
  
  Additionally, I want to note, In November 5th 2022, I mailed two money order, one for $500, and another for $1000 for a total of $1500 for my 11/20/22 billing cycle. After speaking with Barclays on two separate date, they where unable to confirm they received the check.
  I advise the representative that I will put a stop payment on the check, and obtain another 2 money orders, so I can resend new money orders to to Barclays.
  
  
  Thank you.

  

  Business Response

  Date: 01/11/2023

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  January 11, 2023
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed our investigation and sent you a detailed summary, which may include actions
  taken to resolve the matter. Please allow 7-10 days for delivery by mail.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] or
  call us at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to
  8:00 pm ET.
  
  Sincerely,
  
  
  
  Office
  of the President

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  This is a very serious matter, and Barclays know they violated it's own process when it violated my rights, and caused financial harm.As a result, Barclays has hired the law firm, Wyrick Robbins Yates & Ponton LLP, and ATTORNEY Michael D. DeFrank confirm he is representing Barclays.It is disgraceful the person responding to this complain is not aware of this action from Barclays legal team. I'm awaiting response from above mention attorney, and if the outcome is not what I expected, I will be filing a class-action lawsuit. Anyone who have suffered similarfinancial harm, including paying late fees, and interest, and harassment, I encourage to contact me so we can hold the bank accountable.
  
  
  Regards,
  Complaint ID: 18635002
   
  
  
  
   

  

  Business Response

  Date: 02/06/2023

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  February 6, 2023
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed our investigation and sent you a detailed summary, which may include actions
  taken to resolve the matter. Please allow 7-10 days for delivery by mail.

  
  Sincerely,
  
  
  
  Office
  of the President

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware of this account. I have reached out to 3 Credit Bureaus and BARCLAYS BANK DELAWARE to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, there was no action from 3 Credit Bureaus. Thus, I am reaching out to seek assistance to have BARCLAYS BANK DELAWARE confirm that I have no account with them and that the 3 Credit Bureaus can simply remove it from my credit report.

  

  Business Response

  Date: 01/20/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 20, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:12/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a JetBlue Credit card through Barclays. They keep allowing fraudulent charges get charge and put on my account on a credit card I have not had in years. Cannot get some of them corrected, finally cancelled my card, which I hate as I have had for years. Why would they process items on an old card, put them on current account and cause me hours of calls still to not get them resolved?

  

  Business Response

  Date: 01/11/2023

  Please See Attached Response

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somewhere about a year ago, BarclaysUS apparently bought the credit issuer of an account that I had for 15+ years. When Barclays bought this account, my account was in good-standing. Even though I could view my bill, use my card, or access my account I started receiving phone calls from unverified people about my bill. They wouldn’t mail or email me a bill or secure way to pay but said I could give my information over the phone. This continued for months. After several calls made to this company, someone agreed not to charge my account until access to my information was restored. They blamed the “turnover”. When I gained access to my account, I submitted a sizable payment, then I received a notice on Credit Karma that my account was closed. Barclays told me that it wasn’t closed but they would “close” the one I got the notice about and send me another card. I expressly told the woman asked if closing the account meant that it was coming off my credit report and she said “no”. I specifically asked about this because I did not want my credit affected. Barclays lied to me. This account was closed. My credit profile is tanked and all of a sudden, in the last couple of weeks, I’m receiving harassing calls from them throughout the workday. When I answer, they hang up! When I call back, I can’t get past the prompts because I no longer have a card from them! I am very, very busy with my career. This is undue stress and personal damage to deal with figuring out how to repair my near excellent credit profile that Barclays ruined, affect my work trying to step away to answer calls where I’m hung up on, and worry about what they will come up with next. Barclays has unfairly ruined everything.

  

  Business Response

  Date: 01/20/2023

  Please see attached.

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, team,
  
  How are you?
  
  I need your help to remove the wrong interest charges from my account for five months. When I opened my carnival master card account in December 2021 with invitation code, I received a promotion offer including $200 plus 0% APR for 12 months on all purchases. Please see the offer attached for details. Therefore I should not receive any interest charges till December 2022. However, I have been charged interests starting July 2022 and all the way to December. Please help cancel those interest charges for me. Thanks for your assistance.
  
  ==List of interests that should be removed:
  
  INTEREST CHARGE-PURCHASES
  Nov 6th, 2022
  $113.77
  
  INTEREST CHARGE-PURCHASES
  Oct 6th, 2022
  $111.10
  
  INTEREST CHARGE-PURCHASES
  Sep 6th, 2022
  $106.30
  
  INTEREST CHARGE-PURCHASES
  Aug 5th, 2022
  $87.38
  
  INTEREST CHARGE-PURCHASES
  Jul 6th, 2022
  $51.00

  

  Business Response

  Date: 01/03/2023

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  January 3, 2023
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18612797
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from BARCLAYS BANK DELAWARE on my credit report. It says it was opened on 08/01/2015 for $3283 with account number starting in 00024**** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 12/30/2022

  Please see attached letter.