Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  PO Box 26182 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  PO Box 8801 Wilmington, DE 19899-8801

  
• 

  Barclays Bank Delaware

  PO Box 8885 Wilmington, DE 19899

  
• 

  Barclays Group

  5725 Mark Dabling Blvd #140 Colorado Springs, CO 80919-2221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 2, 2022 I paid my old navy credit card which is through Barclays in the amount of 128.52. Then, they took the payment again. I did not initiate the second payment. It also does not show on their side that they took double payments. I called my Chase bank to file a claim and return the second charge. Then on Oct 4, Barclays issued a refund after my bank already did. I never even told Barclays to issue a refund. Then, chase could see that Barclays issued a refund so they did a reversal and returned the money back to Barclays because they should have one payment. Barclays tells me there was only one payment and chase took the money back. They don’t see the second transaction or that chase returned the money, so I am out 128.52 that went apparently no where. Barclays shows me past due when in reality I was never late and actually paid early. They show I never paid 128.52 just that it was returned. They also blocked my chase account so that I cannot use it to make payments since I had the original extra payment returned. I think it’s very shady that no one seems to be able to see the double payment being taken at Barclays. I’ve talked to them on at least 5 different occasions and they all say the same thing. My chase bank statement clearly shows all the transactions. I am fine with them having ONE payment of 128.52 (which chase returned after seeing Barclays refunded the extra transaction). I would just like it to reflect on my Barclays account. It should not say I am past due. It should show I have one payment of 128.52. I don’t know if it’s not reflecting since they took my chase bank account off or what- but that payment is over there on their end somewhere.

  

  Business Response

  Date: 11/29/2022

  P.O. Box 8885

  Wilmington, DE 19899-8885

  November 29, 2022

  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

• Initial Complaint

  Date:11/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While purchasing plane tickets on the Jet Blue website, a popup advertisement came up offering 70K fly points and it turned out to be a bait and switch. The original complaint was under my husbands name **** ******, we both have a credit card under the same account. We got busy this summer and assumed it was resolved when we saw the points on my card (I applied for my own separate card card a few months later as we received another offer while in flight). So bottom line is we never received the points we were offered while booking our tickets. How can they get away this this fraudulent activity? Can you please either open our orignal complaint back up under **** ******* name or start a new one under my name? ***** ******. Because of their fraudulent ways, we now have two $100 annual fees due for the JetBlue Plus card and we never wanted two. We want to merge to having only one anual fee# and combine our points since if they hadn't ripped us off we never would have applied for the 2nd card. Please help us get our missing 70k points. Sincerely,

  

  Business Response

  Date: 11/14/2022

  please see attached response

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/2022, I attempted to make an online payment on my account. I discovered that my account was locked and I needed to contact the security department. As i spoke with a security analyst, I was told I needed to answer security questions to verify my identity using public record information. The questions were answered multiple times correctly i was told that my identity still cannot be verified. I was advised there are only 2 ways to unlock my accoubnt, by sending them via fax a copy of my social secuity card or a copy of my drivers license and a copy of a utility bill. Neithe4r of these options are safe or secure and opens myself up to potential identity theft threats. I spoke with the cutomer service manager Logan, who again advised I must send my documents again. When Asked the level of encryption used to protect my documents he said he was not sure. I am now unable to pay my bill or access my account without the possibility of putting my identity in jeoprady.

  

  Business Response

  Date: 11/03/2022

  Please see attached. 

  Customer Answer

  Date: 11/10/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  The response made by the business is not a resolution to my issue. I am not able to gain access to my account unless I blindly send my social security card and or ID, which again is a lareg area of concern due to identity theft. Without being able to gain access to my account I am unable to pay by bill which now will report as late to the credit bureau. Waiting for them to investigate because another complaint was filed is not a a resolution. This response is a blantant attempt to pacify the complaint and then never fix thecasue.   I have received an e-mail from the ofice of the president requesting a pyhone number to contact me at or to return their call. I called them on 11/4/2002 around 2 pm  MDT, I left a voicemail to retunr my call. I also replied to the e-mail on 11/8/2022 at 3:02 PM DT. AS of today 11/10/2022 I have yet to be contacted to resolve this issue. This claim needs to stay open and an actual resolution needs to be reached.
  
  
  Regards,
  Complaint ID: 18353223
   
  
  
  
   

  

  Business Response

  Date: 11/22/2022

  Please see attached response. 

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to add an authorized user to my account for weeks. It wouldn't work on the website and then I called and a rep said it was done, but it wasn't. Repeated this process every day for a week and a half (hours a day wasted) and every time the rep said it wouldn't work. One day a fed ex envelope arrives at my door out of the blue with a card in my desired authorized user's name. Ok great i thought, problem solved finally. Except that on the website, my authorized user does not show up as being on my account. Called in again every day and got multiple case numbers and INC reference numbers to fix this issue. Every time I am told to check back in 12 hours and i should be resolved. Have checked back every 24 hours for weeks and it is still not resolved. Every time I call customer service and I am on hold for nearly an hour every time and another hour of the rep trying to figure out what is going on, still not resolved. This was never an issue in the past and I was able to see my authorized users. There is even a spot on the website that says "manage your users" and normally the names would show there, but now it reads "you have no authorized users on this account" But yet if I call, they say they see it. Maddening!

  

  Business Response

  Date: 11/22/2022

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  November 22, 2022
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please help me once again. I had charges on my credit card that I did not make in April 2022 for $452.19 & $269.00 and could not get anyone to help me until I contacted BBB and Barclays sent me a letter telling me that they were giving me a permanent credit of these charges and interest and they did and when BBB asked if it was resolved I said yes it was in July & Aug 2022. Now 3 months later I have just received a letter stating that I am getting these charges put back on my card. I am at my wits end with this and I do not understand it at all. I make calls and to no avail. I would really appreciate it if you can help me! Thank you,

  

  Business Response

  Date: 11/17/2022

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  November 17, 2022
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed our investigation and sent you a detailed summary, which may include actions
  taken to resolve the matter. Please allow 7-10 days for delivery by mail.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  Office
  of the President

  Customer Answer

  Date: 11/22/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18318416
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a second attempt, the company has not responded as stated they would by email within 48 hours. This is not a closed case.
  
  Ref. 18021104 Dated 10/10/22
  
  I'm demanding a refund of the stolen car and al
  ALL FINANCE CHARGES and ALL LATE FEES, this has been going on since late March.
  
  They are also to remove any and all derogatory remarks from all 3 credit bureaus. They were supplied with all the information, including police report.
  
  I will not pay on this account until all of the above items are credited back!
  
  I even called the number of the presidents office and no return call! (It's been over a week).

  

  Business Response

  Date: 11/16/2022

  Please see attached response.

  Customer Answer

  Date: 11/18/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Regards,

  
  

  Complaint ID: 18311183

  
   
  

  
  
  

   I do not accept the response,c they said the same thing last time and I didn't hear from them.

   

  They have all the documents on the stolen vehicle  it's been since March! I'm demanding the refund plus all the additional fees.

  
  

   

  

  Business Response

  Date: 12/06/2022

  Please see the attached response. 

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/1 - Spoke to ***** an Old Navy supervisor. She advised me to remit a payment of $85.5 to bring my account into good standing. I made a payment of $85.5 with her at that time (ref. #913420063). On 10/3, the $85.5 payment was taken out of my Chase account. On 10/4, a DUPLICATE payment was taken from my Chase account. Barclay then refunded the $85.50 payment TWICE. They also blocked my Chase account so that no more payments would be accepted for future payments. They sent me a letter, dated 10/11, stating this.
  On 10/24, I called Old Navy/Barclays and spoke with Supervisor *****, who manually took my Chase account number and routing number so that I would be able to again use my account. As of this moment, I cannot use my Chase account, nor can I manually add my Chase account to my Old Navy/Barclays website. See attachements.
  On 10/25, I spoke with Supervisor ******** ********* who informed me that the amount PAST DUE is $126.50, not $85.50. He told me that ***** MADE A MISTAKE in telling me that $85.5 would put my account in good standing. THIS IS UNACCEPTABLE. He told me that the total amount due for October and November is $156.50. This is incorrect according to their own website.
  I am willing to pay $85.50 + $30 for Nov. However, please note that because they blocked my account and never reinstated my account, (even though just yesterday I spoke with ***** who took the information), I will have to go IN PERSON to Old Navy and PAY CASH. Outrageous!

  

  Business Response

  Date: 11/08/2022

  Please see attached response.

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18309722
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Barclays Credit card company to dispute a charge. I was initially told the card would need to be canceled and reissued. I informed the representative that I had disputed charges prior without the need to have the card canceled, and asked if I had purchase protection. She put me on hold for 10 minutes came back and confirmed they would investigate this and I would not have to have the card canceled and replaced. I then went to use my card later in the day and it did not work. I called in later in the day and spoke with Joy, Operator ID: 33ticcrj - and then spoke to a Manager Dave whom informed me the card was already canceled and there was nothing he could do. I have many accounts connected to this card and this has caused a massive mess for me to fix.

  

  Business Response

  Date: 11/07/2022

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  November 7, 2022
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed the investigation of your inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48
  hours for delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  Office
  of the President

  Customer Answer

  Date: 11/11/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  

   

  Barclays has sent a follow up through a 3rd party provider (Intralinks) that is requiring my personal information to be submitted/used or an app to be installed on my phone. I do not wish to release my personal information to a 3rd party nor install a 3rd party app to get a simple answer from Barclays on this matter.

   

  Barclays has already contacted me directly by calling my cell phone weeks ago. I would request they either DIRECTLY email my email address: *****************com OR call me at: ************ ** *********931 and if I cannot pick up please leave a message - as is customary.

   

  Thanks,

  
  
   
  
  Regards,

  
  

  Complaint ID: 18240566

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 11/23/2022

  P.O. Box 8885
  Wilmington, DE 19899-8885
  
  
  
  November
  23, 2022
  
  
  
  Thank you for your additional
  inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to
  us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President
  to investigate and respond.
  
  We completed the investigation of
  your additional inquiry and mailed you a detailed summary of any actions we may
  have taken. Please allow 7-10 days for delivery by mail.
  
  Providing an exceptional
  experience is our goal, and we regret that our previous response did not meet
  your needs. If you do not receive the summary, or if you have additional
  questions, please contact our office at [email protected],
  or call us at 866-750-6031.  Our
  office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  
  
  Office of the President

• Initial Complaint

  Date:10/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/25/2022 I was contacted by aadvantage Mastercard Barclays asking if I had just made a purchase for an espresso machine on eBay for 1806.89. I was at work at the time and said absolutely not. I contacted the eBay seller to notify of the fraudulent purchase and not to send the product( copies of texts are included) they had shipped but was able to get the product returned to sender on 8/3/2022.( included in photos) the seller was unable to issue a refund since the funds were being held up at this point. I the receive a letter from the creditors that the purchase was valid and Payment was made and I see the amount is reflected on my statement. eBay emailed me a letter stating the bank must close the dispute in their end to release the funds. The bank tell me the letter is all they will send and they don't have to communicate with eBay. Meanwhile I'm making payments with interest on an item that the seller still has and the money has been sent. I need the creditor to help and communicate with eBay so I can be issued a refund

  

  Business Response

  Date: 10/25/2022

  Barclays Bank Delaware • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  October 25, 2022
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and emailed you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our
  office at [email protected] or call us at 866-750-6031. Our office
  hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

  Customer Answer

  Date: 10/25/2022

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  The bank has still not contacted eBay to officially close the dispute so eBay could release the funds. The bank sent me a letter stating their decision and made the payment but will not assist me with contacting eBay directly and confirming the dispute was closed
  
  Regards,
  Complaint ID: 18231225
   
  
  
  
   

  

  Business Response

  Date: 11/10/2022

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  November 10, 2022
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your additional inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48 hours for
  delivery.
  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2022 I had made a dispute against American Airlines and Barclay's approved my dispute and sent me a check. Today when I login to my account I see that the dispute they approved is back on my account and I don't understand why. I told them why I was making the dispute so I am confused as to why they approved it and than added the transaction back to my account. Instead of telling me their issue over the phone and trying to get this fixed they tell me to send them a letter as to why I want to open the case. I told them why and instead of explaining to me what's going on and not wasting my time they are hassling me and treating me in an inappropriate way. I feel as they have no respect towards their customers they screw them over as they please.

  

  Business Response

  Date: 10/19/2022

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  October 19, 2022
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us from the Better Business Bureau of Delaware. To
  ensure the most efficient handling, this correspondence was forwarded to
  Barclays Office of the President to investigate and respond.
  
  We
  completed the investigation of your inquiry and emailed you a detailed summary
  of any actions we may have taken via email from Intralinks. Please allow 24-48
  hours for delivery.
  
  If
  you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected] call us at
  866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  Office
  of the President

  Customer Answer

  Date: 10/24/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below. I did not receive anything in my email about the investigation. All I received was that you guys are going to investigate that’s the last time I received an email.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 18175831

  
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 11/14/2022

  P.O. Box 8885
  Wilmington, DE 19899-8885
  
  
  
  November 14, 2022
  
  
  
  Thank you for your additional
  inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to
  us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President
  to investigate and respond.
  
  We completed the investigation of
  your additional inquiry and mailed you a detailed summary of any actions we may
  have taken. Please allow 7-10 days for delivery by mail.
  
  Providing an exceptional
  experience is our goal, and we regret that our previous response did not meet
  your needs. If you do not receive the summary, or if you have additional
  questions, please contact our office at [email protected],
  or call us at 866-750-6031.  Our
  office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  
  
  Office of the President