Complaints

This profile includes complaints for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Barclays Bank Delaware

  125 S West St Wilmington, DE 19801-5014

  
• 

  Barclays Bank Delaware

  1007 Orange Street Wilmington, DE 19801

  
• 

  Barclays Bank Delaware

  PO Box 8802 Wilmington, DE 19899

  
• 

  Barclays Bank Delaware

  220 N. 2200 W. Salt Lake City, UT 84116

• 

  Barclays Bank Delaware

  PO Box 8803 Wilmington, DE 19899

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened account 6/4/24 and spent $57.32 on the new charge account. Never received card or bill. Contacted Barclay about issue, they sent card to different address and the bills and were charging late fees. Requested to get account number to pay my balance of $57.32 and needed account number to set up bill payor at my bank, they would not give me the account number and said they would send new card to correct address. received bills, no card, called to set up bill pay, and they would not give me the account number.
  Subsequently the account has been gaining late fees.
  Spoke to Jazmin 1/6/25 and was able to get account number but they are charging $194.63 for a $57.32 purchase and will not waive any more late fees. I have paid the $57.32 but have been told the remaining balance of $137.31 will continue to accrue late fees till paid.
  I wish for all the late fees removed since they have failed twice to send my card and have refused to give me the account number needed for me to set up a payment with my bank.
  I also want this taken off my credit report as a delinquent account.

  

  Business Response

  Date: 01/28/2025

  Please see attached.

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22774410
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 17, 2024, Google charged $80 to my Barclays credit card. My card was locked and via fraud alert I asked Barclays to decline the charge. However, the charge posted. Barclays allowed me to report a fraud case against the charge until resolved. Barclays issued a temporary credit of $80 to my account. During the Fraud case, Google confirmed that they were authorized to make the initial charge. Google also responded that a refund was then approved and processed on Nov 25 in Google case number 2-9474000037286 resolved by Kevin Paul. By Nov 25, 2024, Google resolved the matter by issuing the $80 refund to Barclays. After talking Barclays customer service on numerous occasions, I believe Barclays is confusing their temporary fraud credit with the refund which Google sent on Nov 25. Barclays has not applied the refund. Barclays has only added the $80 charge back to my credit statement. Barclays needs to apply the refund which Google has sent and set my account Balance back to $0. As of January 5, Barclays is refusing to apply the refund.

  

  Business Response

  Date: 01/16/2025

  Please see attached response

  Customer Answer

  Date: 01/19/2025

  Better Business Bureau:Barclays responded to my complaint regarding not applying my refund provided from Google with irrelevant info about the fraud case. Thankfully, Google has recent the refund to Barclays and, after 2 months, Barclays has finally applied the refund. The lesson here is reading comprehension on what the actual issue is about. Account transmissions are electronic so it would have helped for Barclays to show that Google either did not make an initial refund transmission or that the funds were somehow misdirected. Otherwise all should be simple - Google sends a refund, simply apply the refund, save us all a lot of time.  The matter is now closed. Regards,
  Complaint ID: 22772296
   
  
  
  
   

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up payment arrangements for my AAdvantage Aviator Mastercard with Barclay Bank. I missed one payment because the due date was sooner than my pay day. This caused them to send my account to collections with Capital Management Services. This was in September. In October, Barclay took the payment out of my account (after it was sent to collections). I called Barclay and spoke to an agent to ask why it was still being withdrawn. He transferred my call to the collection agency. I spoke with them and set up payment arrangements to be paid monthly. I thought the issue was resolved and my payments would go to the collection agency. November rolls around and Barclay takes another $516 from my account. This was in addition to the payment made to the collection agency. I contacted Barclay Bank again, and this time spoke to a woman who I assume was a supervisor. I explained the situation to her and asked for a refund since they were double dipping. She told me there was nothing she could do to refund the payment they took because it had already posted. She did say that she corrected the issue, and the automatic withdrawals should stop. December comes along and ANOTHER payment is withdrawn from Barclay Bank AND the collection agency, which once again, sent my account into overdrawn status causing me even more fees.

  

  Business Response

  Date: 01/21/2025

  Please see attached response

  Customer Answer

  Date: 01/23/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  I did receive an email from **** at the office of the president stating she was unable to contact me by phone and to either call her back or let her know a number I could be reached.  I called during business hours and was unable to reach anyone, so I replied to her email with my phone number and did not receive a call back.  Per the reply I received, the account was charged off on August 29, 2024 and placed with Capital Management Services.  This is accurate.  The response goes on to say that since Barclays was never contacted to cancel the remaining payments, they are unable to issue refunds.  This contradicts the statement in the letter.  If the account was charged off on August 29th, 2024 and placed with Capital Management Services, Barclays should have and would have known that and should have stopped the payments at that time, which they did not.   Furthermore, I contacted Barclays multiple times over the past several months to stop these payments from coming out.  The first time I called, I was transferred to Capital Management Services.  I told them what was going on and they said they couldn't do anything on their end, and I would have to contact Barclay's.  I called Barclay's again, this time I was transferred to who I assume was a supervisor.  She told me she couldn't reverse that months payment because it was posted, and if it happens again to call while it's still pending and they can stop it.  She also told me "the payments should be stopped moving forward".  They weren't.  I finally called again on January 13th, 2025 and was on the phone with them for a very long time to get this resolved.  The first person I talked to had no idea what to do and didn't understand what I was asking, so I asked to be transferred to a Supervisor.  She said "You want to talk to a US Representative?"  I told her "I don't care if I talk to somebody from Mars, I just want to talk to somebody who can help me".  She finally transferred to me to another person.  I explained the situation again, and was transferred one more time.  This time I talked to a woman who was telling me I had to go into my account and cancel the payments on my end because they couldn't do it. She also said the charge was posted on her end (it wasn't with my bank).  I explained I couldn't do that because I no longer had access to my account since it had been closed.  She said there is nothing they can do on their end and I would have to call my bank and ask them to stop the automatic withdraw.  I did that and they canceled the withdrawals and all future auto withdrawals.  
  The response also states that Barclay's canceled the remaining payments on January 15th.  If it was charged off, why wait so long?   The final thing is they state they can't find any telephone interactions where I called.  I guarantee if they contact their IT dept. and ask who and when my account was accessed on their end, they would be able to verify what I have stated is true. 
  Regards,
  Complaint ID: 22731774
   
  
  
   
   

  

  Business Response

  Date: 02/24/2025

  Please see attached response

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had to cancel my account due to lack of security and other reasons. now they are doing everything they can not to redeem my points.

  

  Business Response

  Date: 11/21/2024

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  November 21, 2024
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your inquiry and sent you a detailed summary of any
  actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  If you do not receive the summary, or if you have additional questions, please contact our office
  at [email protected], or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

   

  Customer Answer

  Date: 11/25/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  i have not recieved summery
  
  Regards,
  Complaint ID: 22509600
   
  
  
  
   

  

  Business Response

  Date: 12/16/2024

  Barclays Bank Delaware (Barclays) • Wilmington, Delaware
  P.O. Box 8885
  Wilmington, DE 19899-8885
  December 16, 2024
  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.
  We completed the investigation of your additional inquiry and sent you a detailed summary of
  any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.
  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  Sincerely,
  
  Office of the President

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,
  I have a complaint to Barclayscard arrival+.
  1) On 10/01/2024, one of my payees emailed me: your card is going to expire soon on 11/24. I called the Barclays customer # 866-558-1107 to ask for updating my credit card. A gentleman told me no worry, it is going to be on the way.
  2) On 10/11 after receiving nothing, I went online chatted with ***** and she told me I have to call *********217 to verify my info. A lady through the phone asked me all of my personal history questions. Finally, she said a new card is going to be send out soon.
  3) On the 10/20, I haven’t received any cards and called the at ***********7 again, the second lady said my account is closed. I asked why? After she talked to her boss and said she made a mistake, a card is going to send to me. I said I need to talk to your supervisor to make sure the card will be sent. Her supervisor promised me new cards are going to delivery in 5-7 days.
  4) On 10/26, I received two cards. To my surprise, the two cards are exactly the same as the cards I am holding indicating the expiration on 11/24. I was shocked, all the conversation went to nothing. I called Barclay’s complain# **********25 right way.
  A lady answered the phone. She circled around to avoid my problems. After she went to her boss and told me Barclays is going to close my account at the end of November. This the why no new card for me. Her supervisor, Edllie told me she cannot tell me the reason but I will receive the letter and the letter has no time frame.
  Barclays terminated my credit account for no reason. it will not only hurt my credit score, but also I may have to pay late fee to my payees if the issue is not solve on time. Meanwhile, Barclays lied to me, told me will renew my card, but close my account on other hand. It has already cost me so much time. I am very shocked at Barclays with such dishonest business practice.
  
  Sincerely yours

  

  Business Response

  Date: 11/05/2024

  Please see attached response.

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22480494
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently have a zero balance on my Barclay's credit card, and this is not about a charge. I moved three months ago and attempted to change my address and phone number with the Barclay's credit card office. They put a hold on my card and asked me for a copy of the front and back of my Driver's License with my new address. I faxed it to them. They kept saying they couldn't read it, so I had to send it several times before they finally accepted it. Then they asked me for a copy of my bank statement and a utility bill, so I sent the most recent ones with my new address. At first they said they couldn't read them, so I waited almost a month for the originals to come, copied those and sent them the originals. Today they said they received and accepted the bank statement and utility bill, but now they want a copy of my Social Security card or my 2023 1040. I sent the 1040 because a copy of my SS card could cause my identity to be stolen. I have a feeling once they receive the 1040, they will want something else. They already have lots of proof of my new address. There is no reason for this. All of the other businesses I deal with have had no problem verifying me by phone and changing my address and phone number immediately. I find Barclay's to be very difficult to work with. All I want is to have the hold on my Barclay's credit card removed. If they do not accept my Driver’s License, bank statement, utility bill and 1040 as proof that I moved, then I would rather not give them any further business. I will tell all my family and friends what happened and warn them about Barclay's.

  

  Business Response

  Date: 11/04/2024

  Please see attached response. 

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit reporting agency notified me that there was "hard inquiry" into my credit on 10/22/24 from Barclay's Bank of Delaware. I did not apply for any credit from them, nor do I have any existing accounts with them. This reduces my credit score.
  
  I called Barclay's to inquire why this happened and gave my full name and the nature of the issue. I was told they required my social security number, but as a victim of identity theft, I did not wish to provide this. Barclay's provided no information as to why they inquired about my credit and said there was nothing they could do for me.
  
  I would like it reported to my credit monitoring bureau that this was an error on Barclay's part.

  

  Business Response

  Date: 10/25/2024

  P.O. Box 8885

  Wilmington, DE 19899-8885

  October 25, 2024
  
  Thank you for your recent inquiry addressed to Barclays Bank Delaware (Barclays), which was
  forwarded to us on behalf of the above-referenced customer. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We have also received correspondence forwarded to us from a regulatory agency regarding
  the same matter. Once we finalize our investigation, we will provide the customer with a
  detailed summary of our investigation, as well as any actions we may have taken through the
  regulatory channel.

  If you have any questions in the interim, please contact our office at
  [email protected] or call us at 866-750-6031. Our office hours
  are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  While I'm pleased that there appears to be an acknowledgement of wrongdoing and a pending investigation, I do not wish to have this matter closed until Barclay's provides an explanation  and removes the inquiry from my credit report and states that it was performed in error. Thank you.
  
  
  
  
  Regards,
  Complaint ID: 22469415
   
  
  
  
   

  

  Business Response

  Date: 11/12/2024

  P.O. Box 8885

  Wilmington, DE 19899-8885

  November 12, 2024

  Thank you for your additional inquiry addressed to Barclays Bank Delaware (Barclays), which
  was forwarded to us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President to investigate
  and respond.

  We completed the investigation of your additional inquiry and sent you a detailed summary of
  any actions we may have taken via email from Intralinks. Please allow 24-48 hours for delivery.

  Providing an exceptional experience is our goal, and we regret that our previous response did not
  meet your needs. If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected], or call us at 866-750-6031.
  Our office hours are Monday through Friday, 8:00 am to 8:00 pm ET.

  Sincerely,

  
  Office of the President

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an AAdvantage Aviator Barclay’s Mastercard cardholder and over the past few months I have received incorrect interest charges and a late fee on my account, despite paying my bills ON TIME and IN FULL.
  I sent Barclay’s Bank card services a letter disputing their continued practice of incorrect charges and engaging in bad business practices. I've also noticed that the bank delays posting my payment until well after it is received, and then charging interest. On one statement, an incorrect late fee was shown as posting on different dates. That payment was delivered two days before the due date and that late fee should never have been charged. An incorrect interest charge was also posted three days after the due date, even though my payment had been delivered two days before the due date. I had called to complain and ask for the charges to be reversed, and they were. They clearly received my payments well in advance of the due date yet choose to not to post immediately.
  The next statement I received reflected yet ANOTHER incorrect interest charge. That payment for the full amount was sent by my bank and delivered seven days in advance of the due date. As that was yet another incorrect charge, on 9-16-24 I phoned and requested to speak to a manager to have the charge reversed. That supposed ‘manager' refused, claiming it was “carried over interest”, which was false, as the previous incorrect charges were already reversed/credited.
  I went to the online chat and was told by the rep I would be credited that charge on my next statement. Yet the most current statement does not reflect the credit I'm still owed.
  My letter was a complaint of deceptive interest charges, bad business practices, and awareness of their service reps failing to reverse an incorrect charge and not apply a credit as stated. This bank has a pattern of charges which I believe are fraudulent. In addition to my letter, I have also filed complaints with the FTC and the PA Attorney General’s Office.

  

  Business Response

  Date: 10/30/2024

  Please see attached response. 

  Customer Answer

  Date: 10/30/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.Twice, on October 21, 2024 and again on October 25, 2024, I received an email from Executive Specialist ******* in the Barclay's Office of the President, stating, "To ensure you receive our written response to your concerns as quickly as possible, we will be providing it via email once our investigation is complete." He also phoned on October 21, 2024 and left me a voicemail, claiming a full investigation will be conducted.  It has now been nine days and there has been no follow-up from the Office of the President. I have provided Barclay's with more than enough evidence of my complaint and request. A "full investigation" should have been already completed. Therefore I reject Barclay's response. 
  
  
  Regards,  Complaint ID: 22450083
   
  
  
   
   

  

  Business Response

  Date: 11/12/2024

  Please see attached response.
  
  

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Banana Republic store card which moved to Barclays Bank a few years ago. I recently received a Banana Republic branded MasterCard in the mail with a note and a phone number to "authorize" the card. I assumed this was an upgrade option - which I didn't want so I ignored it. Today, I went to use my original store card to find out it doesn't work. I called Barclays and was told I was automatically upgraded because I didn't decline and the opt out window is closed. They then proceeed to tell me the beneifts of the card I didn't as for and don't want. My only options now are to use this new MasterCard or cancel the card (which may or may not affect my credit) and reopen a store card, if I wish. This was not my decision or choise, I never received any notification that they were upgrading me and now I'm stuck. This is not right. While on the phone I asked them to opt me out of automatic upgrades of any kind, credit cards, credit limit increases, etc... and after being put on hold for 5 minutes I was told this was not possible form their end. I asked to speak to a manager who ignored the previous conversation and insisted on walking me through the benefits of the new card despite my protests. Upgrading someone's account should be opt-in, not opt-out. This is absolutly horrible customer service. All I want is my old store card back and to be removed from any uprgade offers in the future.

  

  Business Response

  Date: 11/05/2024

  Please see attached response

  Customer Answer

  Date: 11/06/2024

  Better Business Bureau:
  I have reviewed the response made by the business in reference to my complaint. The resolution is not satisfactory but my hands are tied and I'm tired of delaing with this situation.  I apprecaite the escalation but it doesn't make sense that you cannot revert my card back to a store card given they're both Barclay's accounts. 
  
  
  
  In the future, changing someone's credit card like this should be OPT IN not an OPT OUT situation. I get so much junk and so many credit card offers since I have good credit that I often throw them out. The mailing looks like a new credit card offer. This feels like a very underhanded way of getting new credit customers. I have no choice but to accept Barcaly's response which does not reinstate my store only card nor does it address a change to allow customers to OPT IN to such an offer. I will be keeping the card as I do believe closing it so soon after opening it will impact my credit BUT I will be decreaing my use within the Gap brand of stores and I will NOT use it outside their brands of stores even though I am able and I will NEVER open another account with Barclays. Regards,
  
  
  Complaint ID: 22401413

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30, 2024 I made an electronic payment through my bank to barclays bank of delaware in the amount of $50. Barclays claims to this day that they have not received the payment. I have sent them proof of payment through Huntington bank and they still claim that they have not gotten the payment. When I call, they hang up on me, give me generic responses and flat out tell me that I just need to contact my bank.

  

  Business Response

  Date: 10/22/2024

  P.O.
  Box 8885
  Wilmington,
  DE 19899-8885
  
  
  
  October
  22, 2024
  
  
  Thank
  you for your recent inquiry addressed to Barclays Bank Delaware (Barclays),
  which was forwarded to us on behalf of the above-referenced customer. To ensure
  the most efficient handling, this correspondence was forwarded to Barclays
  Office of the President to investigate and respond.
  
  We
  have also received correspondence forwarded to us from a regulatory agency
  regarding the same matter. Once we finalize our investigation, we will provide
  the customer with a detailed summary of our investigation, as well as any
  actions we may have taken through the regulatory channel.
  
  If
  you have any questions in the interim, please contact our office at [email protected] or call us
  at 866-750-6031. Our office hours are Monday through Friday, 8:00 am to 8:00 pm
  ET.
  
  Sincerely,
  
  
  
  Office
  of the President 

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.After filing the complaint against them, and making an additional payment they all of a sudden found my initial payment.  Which lead to a negative balance on my now closed account and they tell me that it will take three months to get a refund!  I told them that they have 10 days to send me the refund.  They then replied that they will send it after my initial payment clears the bank! They are playing games.  I want my money back now! 
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  Regards,
  Complaint ID: 22395669
   
  
  
  
   

  

  Business Response

  Date: 10/31/2024

  P.O. Box 8885
  Wilmington,
  DE 19899-8885                                                   
  
  
  October
  31, 2024
  
  Thank you for your additional
  inquiry addressed to Barclays Bank Delaware (Barclays), which was forwarded to
  us from the Better Business Bureau of Delaware. To ensure the most efficient
  handling, this correspondence was forwarded to Barclays Office of the President
  to investigate and respond.
  We completed the investigation of your additional inquiry and
  sent you a detailed summary of any actions we may have taken via email from Intralinks.
  Please allow
  24-48 hours for delivery.
  Providing an exceptional experience
  is our goal, and we regret that our previous response did not meet your needs.
  If you do not receive the summary, or if you have additional questions, please
  contact our office at [email protected],
  or call us at 866-750-6031.  Our
  office hours are Monday through Friday, 8:00 am to 8:00 pm ET.
  
  Sincerely,
  
  Office of the President