Reviews
This profile includes reviews for Barclays Bank Delaware's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 388 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKatharine E.
Date: 12/16/2022
1 starKatharine E.
Date: 12/16/2022
Worst customer service in the world! I lost my card and put it on hold on 8/6/22, it's 12/16/22 and I'm still dealing with the charges made to my account after I reported the card stolen. I've sent numerous messages detailing the credits needed, and spent hours on the phone. I was even told that the balance on the account was zero and then I got an email the next month saying my account was overdue. In addition I paid for some of the fraudulent charges when my automatic payment was made in August and I'm not getting the money back for those. Since it's a small amount I'm now giving up. I've been told today that they're crediting my account for the balance due in the next few days. We'll see if that actually happens.....
Barclays Bank Delaware
Date: 12/23/2022
We appreciate the time you took to speak with us regarding this matter. Should you have additional
concerns, please feel free to contact us via phone at 866-750-8031 so that a member of our Office of the
President can further assist you. Our hours of operation are 8 am to 8 pm eastern time, Monday through
Friday.Katharine E.
Date: 12/23/2022
I finally got resolution to this problem and was issued a credit for the unauthorized charges. I would probably consider getting another credit card with Barclays but if I make the mistake of losing it, I will immediately close the account and check online.to make sure it's closed.Review fromStephanie S
Date: 12/15/2022
1 starLike others, had no trouble with my card while it was with Synchrony until Old Navy/GAP switched my account to Barclays.
There was fraud, they said it was resolved, my account was credited. I thought everything was okay.
I even got a letter in the mail saying the fraud investigation was complete and I was not responsible for the fraudulent activity.
Then four months later, they stuck all the charges back on my account and are trying to tell me I owe them over $1000.
I spend TWO HOURS on the phone today being bounced back and forth between customer service and the fraud dept (apparently they can't see each others notes - wtf?). Then in the end the grand solution?
It wasn't their fault, I still owe them over $1000, if I have a problem I'm supposed to now get in touch with Synchrony again??
I do NOT want to pay money I don't owe, but I am just desperate to get this resolved and shut down my card with Barclays. I will NEVER deal with them again.
It's too bad, because I really do like ON/Gap stores, but Barclays is the most horrific customer service experience I've ever had.
Each representative was as polite as they could be, I don't think I can point a finger to one individual at fault, but as a whole - my experience has been terrible. Just terrible.Review fromLisa V
Date: 12/12/2022
1 starLisa V
Date: 12/12/2022
Never has issue with my card until old navy switch to Barclay. Since my card swich I've had fraudulent charges. Never notice it bc my account is paperless. Only notice when received a text about fraud charges. Call and they said it will take 30 days until I get a letter. From reading a the reviews. Beware and stay away!!!Barclays Bank Delaware
Date: 12/23/2022
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031, so that a member of our Office of the President can further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through Friday.Review fromMary d.
Date: 12/06/2022
1 starMary d.
Date: 12/06/2022
ZERO STARS. NOT ONE. ZERO. Exhausting. Absolutely worst credit card "service" I've had in my entire adult life. I have had NOTHING but problems with the representatives from day one with this company. My issues span over 6 months, still no closure. Every single rep I have spoken to has lied, promised me a call back by a manager...still nothing. A representative reported that I called in fraudulent activity on my card (I did not) and closed my account. When I asked her if my account was going to be closed, she said no, lie. Then, over the span of 6 months, I have received three separate letters with random amount totals that I supposedly reported as fraudulent charges. I NEVER reported these amounts. Then I get "rebilled." What?! I also received a generic, computer generated letter stating they have tried several times to reach me, but have been unable to. LIE. Headache, wasted hours of my life dealing with this company. Will be closing my account. Corrupt company.Barclays Bank Delaware
Date: 12/08/2022
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-6031 so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm eastern time, Monday through Friday.Mary d.
Date: 05/16/2023
I have been waiting since December 2022 to hear back from a representative from the Office of the President. I have left countless messages over the past 6 months, with no return call- even though the voicemail says the messages are checked every 24 hours. Will someone call me to resolve my issue?Review fromWHITNEY R.
Date: 12/06/2022
1 starWHITNEY R.
Date: 12/06/2022
After being notified by Barclay of fraudulent activity, they still have not concluded their investigation, which according to their letter would take up to 30 days. The fraud occurred 35 days ago! Each representative promises that the charges, fees and late fees will be reversed, but that still has jot happened, neither has been the call back I was promised. Each representative I speak with, when I call, confirm all charges are fraudulent and all will be reversed, yet nothing in writing to document so, nor have the charges been reversed/removed. Benjamin, last rep, notes he isn't capable of sending an email...what millennial is not capable of sending an email. I am sorry I accepted this card and from what I can see have plenty of options when trying earn points while make purchases.Barclays Bank Delaware
Date: 01/03/2023
We appreciate the time you took to correspond with us regarding this matter. Unfortunately,
our attempts to contact you regarding your concerns were unsuccessful. Please feel free to
contact us via phone at 866-750-6031, so that a member of our Office of the President can
further assist you. Our hours of operation are 8:00 am to 8:00 pm ET, Monday through
Friday.WHITNEY R.
Date: 01/03/2023
The calls to me were made during my work day as a teacher, so I was not able to answer. I left a message today at the number provided noting that my call 12/30/2022 to JetBlue confirmed, with the fraud charges are now taken off my account.
On this day I spoke with three representatives to get a confirmation on this call alone; I have names and dates of each representative I spoke with.
Each letter I received NEVER confirmed an amount nor date in question to confirm reversal of charges, which confirmed further justifying my frustration why the charges weren't removed even though letters stated so.
The departments (fraud, customer service...)seem to be very isolated from one another from understanding issues and truly helping customers. The lack of communication compounded with the vague communication is horrible. Top that with the letters confirming action was taken but in reality it hadn't been, therefore late fees and interest adding up was extremely frustrating.
Without me following up for eight weeks, this would not have been resolved. Fraud happens, JetBlue Barclays doesnt seem to care.Seems to me Barclays just wanted money rather then helping keep me as a customer.Review fromMarie M
Date: 12/05/2022
1 starMarie M
Date: 12/05/2022
Back in September I applied for a Jetblue Plus credit Card while booking a flight with Jetblue. The offer was, you apply for the card and receive an intro offer of 80,000 bonus points after spending $1,000 on purchases and paying the $99 annual fee in full, both within the first 90 days. I made $1,000 in purchases then I paid the both the annual fee and the $1000 in less than 90 days but I never received my bonus points. I called the bank to inquire about it and a customer service rep said I have to call Jetblue. I called Jetblue and I was told by a customer service rep that the bank reviews your spending and payments in order to qualify you for the bonus points so I need to call the bank again. I called the bank again I get a another customer service rep who then tells me that I didn't apply for the card that gives 80,000 bonus points, I applied for a card that gives 15,000 bonus points so I said to her call me crazy but if you see an offer for 80,000 bonus points and one for 15,000 bonus points which one would you apply for. I confirmed to her that I only applied by the card because of the offer of 80,00 bonus points. The customer service rep said there is nothing that she can do for me because I already received my 15,000 bonus points. So I believe that Barclay Bank basically pulled a bait and switch on me and I now I have another credit card that I didn't really need but no bonus points. I'm really frustrated by this and disappointed that neither Barclay or Jetblue made an effort to rectify this problem.Barclays Bank Delaware
Date: 12/08/2022
We appreciate the time you took to speak with us regarding this matter. Should you have
additional concerns, please feel free to contact us via phone at 866-750-6031 so that a
member of our Office of the President can further assist you. Our hours of operation are 8:00
am to 8:00 pm ET, Monday through Friday.Marie M
Date: 01/05/2023
Update on my review. I was contacted by Barclays Bank, with an apology for the discrepancy in my bonus points. It was rectified shortly after I spoke to the person that contacted me.Review fromalexis s
Date: 11/23/2022
1 starWorst customer service ever. I had a old navys credit card , closed it today since they wouldnt waive a reurned payment because it had wrong routhing number. Neber again ridoculious 33 charge for the lm for freeReview fromSherry L.
Date: 11/23/2022
1 starI have had a Barcleys Upromise card for years. I realized in April that my rewards are not transfering over to Upromise so they can be applied to my son's collage savings. That is the whole reason I have this card, to save money for my kids collage. When I reached out to them in April, they blamed the issue on Upromise. Upromise blames Barcleys. In the meantime after at least 10 phone calls, several chats, emails and messages on facebook. Neither of them have helped me and the rewards I have earned, over $1,000 that is rightfully mine and still showing on Barcelys are nowhere to be seem on Upromise.Review fromYuliy R
Date: 11/22/2022
1 starYuliy R
Date: 11/22/2022
Barclays Bank overcharged me $1562 on jetBlue credit card .
After several unpleasant calls to customer service they assured me that they will send me a check for overpayment.
4 weeks later, I got a new statement still showing credit... they never sent me a check!!
They lie and tell you that they will fix the problem just to get you off the phone, never intent to do anything....Barclays Bank Delaware
Date: 12/21/2022
We appreciate the time you took to speak with us regarding this matter. Should you have
additional concerns, please feel free to contact us via phone at 866-750-6031 so that a
member of our Office of the President can further assist you. Our hours of operation are 8:00
am to 8:00 pm ET, Monday through Friday.Review fromMegan Z.
Date: 11/22/2022
1 starMegan Z.
Date: 11/22/2022
Like others, I had a Gap/BananaRepublic card with the previous service provider. I received a notice that my account would be transferred to Barclays if I did not opt out. I paid my balance and opted out, as I have dealt with Barclays and their terrible service before. They apparently decided to open an account in my name anyway - then shipped a card to... somewhere! But not my address, as I never received it. Several months later, my credit score dropped several points with no explanation. I checked my own credit to find that there were derogatory reports from Barclays (who I didn't even know I had an account with). After I disputed this on my credit, I received an invoice to my current address, with several months worth of "late fees" for what was apparently a small balance ($3?) leftover after my attempt to close my account. Having never received a card, I was unable to log into my account or contact customer service for assistance, as you need your credit card number to do so. It took literal months to get through to someone - at which point, I discovered that the card they mailed to a random address had been intercepted by someone who was making charges. I now have a balance of several hundred dollars, which I am contesting as fraud, but which they will not remove from the account - and it continues to accrue late fees. They told me that if i made a "minimum payment" to cover my original balance ($3 + late fees) that they would stop making negative reports to the credit bureau - so I agreed to their blackmail and made a payment I never should have been liable for. They continue to report me to the credit bureau monthly, and have single-handedly destroyed my 780+ credit rating. It's been the y months and they still have not closed the account as requested, or reversed the fraudulent charges.
This is the most sleazy and incompetent company I have ever dealt with. Beware!!!Barclays Bank Delaware
Date: 12/06/2022
We appreciate the time you took to correspond with us regarding this matter. Unfortunately, our attempts to contact you regarding your concerns were unsuccessful. Please feel free to contact us via phone at 866-750-8031 so that a member of our Office of the President can further assist you. Our hours of operation are 8 am to 8 pm eastern time, Monday through Friday.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.