Reviews
This profile includes reviews for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 858 Customer Reviews
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Review fromDennis D
Date: 07/13/2023
1 starslow to process payments then you pay for being lateReview fromJERRY W
Date: 07/12/2023
1 starJERRY W
Date: 07/12/2023
Worst card I have ever had !!! You can only charge once or twice in a day even if the charge is only $2
Then you can’t charge till the next day WHAT COMPANY DOES THIS???
Credit limit is $500 but I only use $30 and sent my payment on time and even sent 3weeks early.!!!
I would advise to go to a different credit card company because this card is the biggest joke I’ve ever imagined!!! RUNRUNAWAY
Continental Finance Company, LLC
Date: 08/01/2023
We sincerely regret the frustration you experienced. This is not the experience we want for our customers. We value the feedback you provided and appreciate the opportunity to reach out to you personally to discuss a solution to your concerns.Review fromDavid K
Date: 07/12/2023
1 starDavid K
Date: 07/12/2023
I fell into a medical hardship, and have tried to contact US based management. It seems like all this company cares about is money it seems. Because they charge $10 per month and that’s regardless, if you buy anything. And then since I had to have surgery they want to charge me $50 every month plus interest on their fees. Unfortunately, I’m not able to reach somebody to try and help me out as their offshore representatives are uninterested in helping and or they are scared of being fired by the owner. I am willing to update this review if I am contacted by upper management in the US.Continental Finance Company, LLC
Date: 07/13/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromKimberly M
Date: 06/28/2023
5 starsKimberly M
Date: 06/28/2023
Continental finance gave me a chance when no one did. Yes ,they have high percentage rates, they tell you that going in. If you take the credit then simply pay what you owe. Most who complain are those who want to take and not want to pay back. If you are asking for chance ,they will help. We ALL struggle. If you do the RIGHT thing , you will be rewarded!! Thank CONTINENTAL FINANCE!Continental Finance Company, LLC
Date: 06/29/2023
Great! This is just what we want to hear. Thank you so much for being a loyal customer. We value you!Review fromHannah D
Date: 06/26/2023
1 starHannah D
Date: 06/26/2023
DO NOT accept credit offer from them. They will entice you with a humble credit limit and offer a healthy increase after on time payments. If you’re trying to rebuild your credit this is not the company for you. Closing the account without any communication, horrible customer service, returned ACHs EVEN THOUGH there were more than enough funds to cover the balances, which then incurred late fees. Absolute fraud.Continental Finance Company, LLC
Date: 06/29/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Continental Finance Company, LLC
Date: 06/29/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromCatherine B
Date: 06/22/2023
5 starsCatherine B
Date: 06/22/2023
I applied and received a credit card with Continental/Verve and I've had 1 limit raise as well.
I accidentally paid my bill twice this past month, so I called in to see what I could do to refund the overpay as my budget this month is very tight. The CSR I spoke to said there wasn't really anything they could do on their end. I filled out the customer survey and was contacted by Brian Sein a couple of days later regarding my error. I told them it was my fault ( I had set up a payment, then tried to cancel it, but didn't follow through). I explained to Brian what happened and how it was basically my fault, He said "Which payment do you want reversed back to you?"
So, in 3 to 4 business days, I will have my extra payment back in my checking account. Brian took what looked to be a unsolvable problem and fixed it for me. I am incredibly happy and very satisfied with Continental Finance.Continental Finance Company, LLC
Date: 06/29/2023
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.Review fromKeith B
Date: 06/21/2023
1 starKeith B
Date: 06/21/2023
Tried closing account and to settle this account but they kept account open and charged me late fees and the also filed a default judgement in court. Also this happened during covidContinental Finance Company, LLC
Date: 06/22/2023
We sincerely regret the frustration you experienced. This is not the experience we want for our customers. We value the feedback you provided and appreciate the opportunity to reach out to you personally to discuss a solution to your concerns.Review fromJack R
Date: 05/30/2023
1 starJack R
Date: 05/30/2023
They are a piret company that takes advantage of people who have poor credit. If you have good credit like me do not accept any credit cards from them. They are so complicated to get in touch with. There ratings are fake made by companies that give you fake reviews.Continental Finance Company, LLC
Date: 05/30/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Continental Finance Company, LLC
Date: 05/30/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromEdward W
Date: 05/24/2023
5 starsEdward W
Date: 05/24/2023
They gave me a chance as I was trying to improve my credit. When I made my payments on time for six months they doubled my credit limit. Later on I requested that my limit be increased and the credit team agreed and now I have the highest available credit through my card with Verve!!Continental Finance Company, LLC
Date: 05/25/2023
Thank you so much for sharing your experience! We are happy to hear you were taken care of and everything worked out for you. We are always here if you need us.Review fromTony S
Date: 05/22/2023
1 starTony S
Date: 05/22/2023
Surge Mastercard Will NOT STOP sending me emails, Have unsubscribed numerous times.Continental Finance Company, LLC
Date: 05/25/2023
We are so sorry to hear about the frustration you experienced. As a company, we put great importance on the quality of our products and services. We would like to get in touch with you to resolve your concerns but were unable to locate an account. Would you mind providing us with your contact information, so we can better research your concerns? Please email us at [email protected].
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