Reviews
This profile includes reviews for Continental Finance Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 858 Customer Reviews
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Review fromJoline N
Date: 03/07/2023
1 starJoline N
Date: 03/07/2023
I have 2 accounts never had an issue with my reflex card but my surge HELL doesn’t even describe service I’ve received. I created a user name and log in and can’t get into my account. It tells me to merge the two and when I try I get user name consolidation failed please try again later. I have not had access to my account since I’ve opened it. I have called customer service roughly 8 or more times and all I’m told is that it’s an IT issue and I’ll be called and have access in 72 hours. Here we are 4 months later with still no access to my surge account. My first call was December 2022 was told 72 hours here we are in March 2023 no call back no email and no access to my account I’m livid!!!!!
Continental Finance Company, LLC
Date: 03/08/2023
Thank you for bringing this to our attention. We strive to provide exceptional customer service and regret any frustration you have experienced. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromChryssa C
Date: 02/15/2023
1 starChryssa C
Date: 02/15/2023
Horrible. Don't do it. Closed out all my annual fee cards. Went to close my surge card and noticed a balance. I paid everything off. I told them the charges were not mine and I wanted to close my acct (approx mid jan). Ok fine done or so I thought... they sent me a new card which I shredded immediately. Got a bill today with Etsy charges... never in my life have I purchased from there. Told the girl on the phone who kept reading from a script that I'm not agreeing to anything unless she tells me I have a zero balance and I want it closed. Kept fighting me on it. Can't help to wonder if these charges are from the inside...new card and number... I never saw the number, never opened the envelope, it was shredded... who would have access to it?? Literally had to argue with this person that I closed the account last month and I'm not paying anything I'm not responsible for. Use Indigo, Destiny or Milestone if you want to boost your score. They were very kind and understanding when I closed my accounts. Surge wants me to pay for someone else's stuff... yeah no.Continental Finance Company, LLC
Date: 02/16/2023
We are so sorry for the frustration you experienced. This is not the standard we hold ourselves to when it comes to the quality of our customer service. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns!Review fromMonica M.
Date: 02/15/2023
1 starMonica M.
Date: 02/15/2023
They let someone change my information and issued them a card. Told me they had no way to contact me since information had been changed. Then starting emailing and texting me for a payment. Steer clear. They are horrible. They will ruin your life.Continental Finance Company, LLC
Date: 03/08/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromPicachu M
Date: 02/12/2023
1 starPicachu M
Date: 02/12/2023
Harassing phone calls. No mailing address to get a hold of them. Extremely high interest rates.
I am going through a severe illnessContinental Finance Company, LLC
Date: 02/13/2023
We are so sorry to hear about the frustration you experienced. As a company, we put great importance on the quality of our products and services. We would like to get in touch with you to resolve your concerns but were unable to locate an account. Would you mind providing us with your contact information, so we can better research your concerns? Please email us at [email protected]. Thank you!Review fromAw
Date: 02/08/2023
1 starAw
Date: 02/08/2023
Never received my card in the mail. A balance showed on my credit report I owe $500 called and filed a dispute because the company has zero liability policy. But the company denied my fraud claim even though I’ve called several times stating I did receive the card, the representative even stated that he could see the card was never activatedContinental Finance Company, LLC
Date: 02/09/2023
Thank you for bringing this to our attention. We are sorry to hear of the difficulties you experienced. After receiving your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromCindy P
Date: 02/07/2023
1 starCindy P
Date: 02/07/2023
They repeatedly double charge people I rent a vehicle they charged me the deposit when I rent it and when I return it fraudulent accounting practices it is better to get a different credit card do not use this companyContinental Finance Company, LLC
Date: 02/09/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromVictor G
Date: 01/30/2023
5 starsVictor G
Date: 01/30/2023
Mr.Sein has truly stepped up regarding a personal issue that I had. He kept his word and followed through with what he said thank youContinental Finance Company, LLC
Date: 01/31/2023
Thanks for sharing your experience with us! We will make sure to share your praise for Brian with his management team. We appreciate you!Review fromChristina S
Date: 01/26/2023
1 starChristina S
Date: 01/26/2023
They are the biggest rip off had them years ago and cancelled them as I saw how ridiculous the interest rates were..I then got long term Covid after beating lung cancer 5 years ago am now fighting for my life…They are after me for $2000.00 when if I spent $200.00 that was a lot..They go after people who don’t have the money so they can sue them for 10 times the amount..What a RIP OFF it’s sad what has become of this country…
Christina SContinental Finance Company, LLC
Date: 01/27/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromClayton A
Date: 01/15/2023
1 starClayton A
Date: 01/15/2023
I was one day late in making my payment. They called me no fewer than 30 times in the 8 hours between my first call and AFTER I made the payment. For a card that offers absolutely no benefits and will not work outside that’s some pretty atrocious customer service.Continental Finance Company, LLC
Date: 01/17/2023
We are sorry to hear of the difficulties you experienced. We put great importance on the quality of our services and the satisfaction of our customers. Upon receipt of your review, one of our managers reached out to you directly to assist. We appreciate the opportunity to resolve your concerns and look forward to serving you in the future!Review fromGeorge A
Date: 01/06/2023
1 starGeorge A
Date: 01/06/2023
It truly is a shame that the country that speaks about the american dream. Steals blindly from the poor people with ridiculous fees and interest. But do you people have any HEART? Can't you see that the poor people already struggle on a daily basis? Why would you put on top of every single one of them trying to put the lie of the american dream in their soul. But how are they going to accomplish it, when you guys that are rich because of the poor people that you steal from through fees and ridiculous interest charges that you guys take advantage of cause the government don't care because they are receiving a piece of the Whole Pie.
So therefore I give you guys a BIG ( 0 ) rating!!! I wish that no one applies for any of your offers on credit cards or anything else thats offer.
Shame on the BBB that after so many complaints neither they, do anything about it. Cause they are also ones taking a big piece of the pie. This is a humongous SHAME for America, the Land of opportunities.
So I begged of you oh Wonderful Father in Heaven, to close all these doors to these scoundrels that take advantage of the poor by offering a service that many would be willing to pay the ridiculous fees and interest.
Shame, Shame, Shame for America.Continental Finance Company, LLC
Date: 01/13/2023
We are so sorry to hear about the frustration you experienced. As a company, we put great importance on the quality of our products and services. We would like to get in touch with you to resolve your concerns, but were unable to locate an account. Would you mind providing us with your contact information at [email protected], so we can better research your concerns.
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