Reviews

This profile includes reviews for Navient's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Navient has 15 locations, listed below.

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  Navient

  123 S Justison St Wilmington, DE 19801-5360

  
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  Navient

  5996 W. Touhy Ave. Niles, IL 60714-4610

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  Navient - Dept of Education Loan Servicing

  PO Box 740351 Atlanta, GA 30374-0351

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  Navient

  P.O. Box 9460, PCA MC E2142 Wilkes Barre, PA 18773

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  Navient

  PO BOX 9635, WILKESBARRE, PA 18773

Review Details

• Review fromCandi S

  Date: 10/13/2023

  1 star
  I would really like for these people to stop f***ing calling me st 1 in the morning!! Most normal people are sleeping at this time!!

• Review fromName N

  Date: 09/15/2023

  1 star
  If you’re a day late on your bill, be ready for a phone call from them every hour, on the hour. It’s an auto dialer that when answered, it connects you with an agent. I just got a call at 830pm. Leave me alone. Not to mention the letters they send saying “We can help!” Then you call them asking for said help and they say, “Oh sorry, there’s nothing we can do. Please pay your outrageous monthly payment on a loan that you’ve had for 15 years and the balance is exactly the same.” The absolute worst company and if you work for them, you’re guilty by association. Absolute scam.

• Review fromLisaa C

  Date: 08/25/2023

  1 star
  worst customer service, worst supervisors, it is like talking to a rock, i can receive a more intelligent answer talking to my walls

• Review fromCalvin T

  Date: 07/26/2023

  1 star
  Why do we have to give a minimum of 1 star. Not only did Navient sell my student loan to another loan provider, but they let me continue to pay them for 2 years while it was in forbearance without telling me. When I mailed them a letter for Loan Forgiveness they refused to even tell me if they received it, forcing me to have to totally redo the whole application which my principal had to sign. This company really needs to sell and go out of business. They are not good for handling student loans.

• Review fromValarie B

  Date: 07/19/2023

  1 star
  Iv'e been paying Navient for 20 years. My balances and interest keep increasing. My payments are now $817 and climbing and extremely difficult to make. I am on the verge of completely defaulting because of the strain. It would make sense if they would just combine my loans themselves and provide a fixed rate with lower payment I can handle instead of defaulting me and they but they are offering me NO options. This is unacceptable! Especially when Navient is ONE company but only certain states opted to sue and those people living in those states got relief...we all did loans with the SAME NAVIENT. I'm looking for some type of options for forgiveness or corporate to work with me on the monthly payment-provide me with other options please!

• Review fromKelley M

  Date: 06/29/2023

  1 star
  Harassment over a loan that’s not late! How is this company still in business?????

• Review fromLizandra M

  Date: 06/15/2023

  1 star
  How is this company still in business blows mind. Run and run fast, take your money and business else where. Worst mistake I made was ever letting them finance my loans and now I’m paying for it everyday.

• Review fromMegan M

  Date: 06/08/2023

  1 star
  Instead of calling me they call my cosigner who i have repeatedly tried to have removed from my account. They refuse to tell me when something is due, automatically remove money from my cosigners bank account without permission, harass her into submission, and think that i would ever trust them with a loan again! If I knew then what I know now I would have never gone to school!!!! I would have never used them to service my loans!!!! AND I WOULD HAVE MUCH SOONER BECOME A STRIPPER OR SEX WORKER! THEY ARE AMBYSMAL! How could they call themselves a student loan carrier and they treat their customers as poorly as they do?!!? This company needs to be SHUT DOWN and anyone working for them should BE ASHAMED AND THROWN IN JAIL FOR THEFT!

• Review fromJeffry A

  Date: 06/03/2023

  1 star
  They have messed up my credit and credit limits on my credit cards for my business, i was a co signer for my daughter on a student loan. I recall the loan under the name sally mae but not navient they have never sent me an actual invoice when my daughter apparently defaulted on a payment i was total blind sided by this and now it has screwed up my credit If i dont get an actual invoice for a past due payment then how do i know it is owed Furious at best is what i have to say This could eaisley been resolved by a call to my home/business number and an actual invoice sent in the mail showing the statement etc I thought that the Navient name was some type of scam thing

• Review frommika c

  Date: 06/01/2023

  1 star
  Used a third party to contact me about incorrect student loan repayment. Said I owe $139k when all my loans have been consolidated with the government (AND ARE IN GOOD STANDING). Both my student aid profile and nelnet have the same amount owed which, of course CONSIDERABLY LOWER than what navient tried to harass me into paying. I said unequivocally do not contact me again until you have your data correct. Years ago when I could not pay they harassed me, literally, rude af, and now that I have my ducks in the row here the go again? >:|