We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roadside Assistance

AAA Club Alliance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for AAA Club Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AAA Club Alliance has 50 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.07

    Average of 74 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ak B

      Date: 10/15/2024

      worst. wait times forever. my money is lost

      worst. wait times forever. my money is lost

      worst. wait times forever. my money is lost

    • Bridgett G

      Date: 10/14/2024

      My husband has been a member of AAA since 2012 in Spring Hill Florida and only had to use them once which was today. We needed a car towed 30 miles and was denied because of Hurricane Milton. They claimed they can only do 10 miles. Nothing on their website stated that. We had to shed over 328 or 358 bucks for a tow from another company that had zero issues towing the car. We submitted information to try and get our money back and that’s going to take weeks for them to decide. We are very disappointed. We understand the hurricane issue but we also was able to get a job done that AAA refused. In cases such as this they need to update their online status that the hurricane could impact how far they can tow and not leave people in a bind when we paid for many years and the one time we needed this company and was left high and dry. customers are paying for the security the company claims they offer.

    • Chris S

      Date: 10/06/2024

      I waited two hours and still a tow truck wasnt even assigned to even start coming out to me after a full two hour wait! Crazy. I had to drive home with a damaged hub causing more extensive repairs. Waited on the side of the turnpike from midnight to 2am for no reason. What a waste of time. Useless service. Cant even get someone on the phone just a machine that doesn nothing.

    • Rey F

      Date: 09/24/2024

      Not even worth one star!
      Im a AAA premier member. Last Aug 11 2024 I called for a towing service for battery problem. The driver left the jump pack under the hood and smashed my windshield and damaged the hood of my Range Rover. It’s been more than a month and my car wasn't fixed. Pictures and estimated repair from collision shop were submitted. I kept on following up on *** and i spoke to ***** a person in charge of the towing. They sent me in mail an amount which not enough to fix the damage they did to my car. This is worst than a nightmare!!! started with a battery problem and end with a smashed windshield and damaged hood and what makes it worst the jump pack probably damaged the engine too. This is my daily work vehicle. The inconvenience and stress this incident brought to me is unacceptable and all of this I got from being a AAA premier member! Horrible service and treatment.

    • Rey F

      Date: 09/22/2024

      Im a AAA premier member for many years. This is not even worth a star for review. Last Aug 11 2024 I called for a AAA towing service for battery problem and on the way to the shop, the driver left the jump pack under the hood and smashed my windshield and damaged the hood of my Range Rover. It’s been more than a month and my car wasn't fixed. Pictures and estimated repair from collision shop were submitted. I kept on following up on *** and i spoke to ***** a person in charge of the towing. They sent me an email indicating an amount of my car based on the KBB of course the lowest amount they could get on a much higher mileage. I don’t know where they got their odometer reading. All I need for them is to fixed my car. They’re letting me pay for the storage fee since my car still in the collision shop and needed to be fixed. This is a nightmare ! It started with a battery problem and end up with a smashed windshield and damaged hood and since that jump pack was left under the hood it could have damaged the engine too. This is my daily work vehicle. The inconvenience and stress this incident brought on me is unacceptable and all of this I got from being a AAA premier member. Horrible service and treatment.

    • Doug R

      Date: 09/17/2024

      Called business at Wed 11 2024 at 7:00 pm locked out of car in parking lot. Said they would respond after 45 minutes no response. Called back and they said they were sending a locksmith to make a new key for us. Explained this was wrong we were locked out. They said we will let you know how long when the driver will get there. After now 2 hours we called back. They gave us a map of the driver which did not go down in miles but at times went up. After 3 hours in the parking at 10:15 the driver arrived. He did the best he could and after 30 minutes got the car open. Thanks for your help driver. But now 4 hours standing in a parking lot. Total mishap on the service department with lack of communication, time frame explanation and consideration of the situation. I take from this is AAA has no one working for them at night or off hours only prime time hours. The driver we got traveled many hours between two states. And as it seems to me he only one that night anywhere in our area.

    • Matt M

      Date: 09/12/2024

      Scammers. Canceled my payments without notice, leaving me uncovered for several months, then tried to reenroll me and charge a new fee. Then lied about it.

    • Rey F

      Date: 08/30/2024

      Rey F

      Date: 08/30/2024

      I called AAA for a towing service on 8/11/24 coz I lost power in my vehicle this towing service came and jumpstart my vehicle. Tow driver left the Jump pack attached to the battery of my Range Rover and the hood opened and smashed the windshield and destroyed the hood. My car is in the collision shop and it’s been more than two weeks now they’re not doing anything to fixed my Range Rover Evoque. This car is my worked vehicle. I don’t think a loyal premier AAA member deserved this kind of treatment.

      AAA Club Alliance

      Date: 09/16/2024

      The damage was paid out per the communication of AAA Northeast. The member was not happy with the payout amount and has been redirected to AAA Northeast for assistance.

    • M.r M

      Date: 08/13/2024

      I called to get my battery a jump. And it started. Then all of a sudden he asked me to do it again. And it did not start. I do not know what he did. But I trusted AAA to outsource trusted people. You would think they vet companies. It was all a scam to get me to buy a new battery for over 200. I call AAA right away. Pete’s mobile of Michigan is the company. They are scammers. And AAA still uses them. Do a quick check of any company that comes out to service your property. AAA will not do anything. That company has gone down, and customer service is really, really bad.

    • Sherry C.

      Date: 07/23/2024

      Bad company was lied too from multiple employees took to much money from my bank which left my bank account bounce. I only wanted to renew my policy and upgrade was on phone several hours off and on with employees that were playing phone tag because of there mistakes. This happened on July 23 2024. Also talked with finally a supervisor named Ellen said it would take up to three days depending on my bank to refund my $205.50 that was only suppose to be on payment plan of $34.25 in the meantime I will have bounced checks from my bank. One of the employees that made the mistake Rosy said the company would help pay any amount to cover overdraft just get reference number which was a lie because the supervisor said that won’t happen. I have family members that are going to cancel and I am to once I get my AAA membership refund back. Terrible company.

    AAA Club Alliance is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.