Reviews

Review Details

• Review fromTerry S

  Date: 05/27/2025

  1 star
  Beware of Guest Reservations and Holiday Inn Express in Niles, Michigan I want to warn you about a misleading booking experience I recently encountered with Guest Reservations and the Holiday Inn Express in Niles, Michigan. I reserved a hotel room through a website that appeared to be the official Holiday Inn Express Niles page. The site prominently stated that I had until April 20 to cancel for free. However, when I received my confirmation email, it came from "Guest Reservations," a company I had not knowingly booked with. When I attempted to cancel my reservation well before the stated deadline, the phone number provided only led to an automated message informing me that the booking was non-refundable—despite what the website originally advertised. The only options given were to either keep the reservation and pay or cancel and still pay. Upon calling the actual Holiday Inn Express in Niles, the hotel clerk stated that they couldn’t assist me because the reservation had been made through Priceline. At no point had I knowingly interacted with Priceline, adding to the confusion. This whole experience was deceptive and misleading. If you are booking accommodations, be extremely cautious with Guest Reservations and the Holiday Inn Express in Niles, Michigan.

• Review fromChristopher K

  Date: 05/23/2025

  1 star
  Total scam. This is company is not affiliated with any of the hotels they quote. I made mistake when searching for a room at Holiday Inn. Thought I had selected the IHG link, but was overcharged $200 for the one night and would not allow cancelation.

• Review fromSuset G

  Date: 05/22/2025

  1 star
  They are thefts!! Be aware!!! they lie and steal, a 3rd party vendor trying to rob money.....they charge me twice for the same room in the hotel they canceled the second reservation and didnt charge us for anything and They KEEP the MONEY the say that they couldnt do anhthing.

• Review fromPauline H

  Date: 05/21/2025

  1 star
  Misleading website. Horrible customer service.Leads customers to believe that they are booking directly through the actual website of the hotel. Unrealistic terms. I booked a room for two nights and within an hour I called to change the reservation to one night and they would not change it. would never book through this website again.

• Review fromDennis R

  Date: 05/21/2025

  1 star
  As with many of the other reviews I'm reading, Guest Reservations has fraudulent practices. I booked a Hotel stay that was stated as being refundable but then when I wanted to make a change (not cancel but change checkout day), the agent stated that changes could not be made and told me to read the cancelation policy on my receipt, which of course was received AFTER that took my money. I did that and sure enough, it's states that this booking is non-refundable and changes cannot be made. I called them multiple times and sent letters to Customer Care but they absolutely did not care. I even called the hotel property but since it was booked by 3rd party there was nothing they could do, and were also surprised by the fact that changes could not be made even though it was 6 months in advance. In the end, it's my mistake for not paying more attention as I thought I was booking with the actual property. Should have just called. It was not any cheaper. Beware of any reservation site that uses Guest Reservations.

• Review fromCari W

  Date: 05/20/2025

  1 star
  Same experience as everyone else thinking I was dealing directly with the hotel. It did not state that room was nonrefundable until after they had my credit card information and the booking was made.They will not reinstate my reservation and claim that it is the hotel’s policy not theirs.The hotel manager has even called them on my behalf asking them to reinstate the reservation, to which they refused. They have my $1733.99. My credit card company will not help because it states on my confirmation email that the room is non refundable. I have been checking the Guest Reservations website daily for the last 3 weeks and all of their rooms at this same hotel state that they are fully refundable until the day before arrival.

• Review fromJack S

  Date: 05/18/2025

  1 star
  Terrible website. DO NOT USE!! I booked hotels and paid six months in advance. I called the hotel directly and they have no record of my reservation. I called guest reservations.com and was told -1. You'll get a confirmation in 24 hours - I told them I need it now as I paid six months ago. The hotel is already sold out. 2. No confirmation provided - no reservation from hotel - guest reservation.com offered a discount - I didn't want a discount- I wanted my confirmation number. Ended up cancelling to avoid problems. Now hotel rates are triple since I'm rebooking late. AVOID.

• Review fromBruce R

  Date: 05/13/2025

  1 star
  The 3rd party service, GuestReservations.com I am told by an IHG hotel is owned by priceline.com. This said, Priceline.com customer service has no record of reservations made on this site. The site's predatory practices should have you blocking guest reservations.com along with priceline.com sites because as the following example will show, they are clearly a sleazy and predatory organization. Now let me explain why. After using them twice, I made a 3rd reservation in 3 weeks on guestreservations.com that needed adjusting. The hotel told me that they were locked out of the reservation and that any changes had to be done by the third party. I waited for over 1.5 hours on hold with guestreservations.com, listening to the most annoying music loop followed by a repeating message telling me that my call would be answered in the order that it was received. I finally hung up, understanding that they were never going to answer the call. The hotel advised that since they were locked out they had no choice but to recreate the reservation and that I would need to get hold of guestreservations.com at some point soon to cancel the incorrect upcoming reservation flat. They advise that upon receiving my request that the 3rd party should contact the hotel to verify and then should process the cancellation flat. I finally got a hold of the website's customer disservice dept the following day, speaking to somebody clearly located in India. She advised that their policies allowed no option other than to process a cancellation retaining roughly 80% of what was paid. She was immovable on this subject, continuously repeating the position. I then explained what my policy would be... To never use their service again and to educate others in advance to avoid being taken advantage of in a similar fashion. She didn't care. I told her to feel free to diary my information and check back in one month, 6 months and a year to confirm what their lack of customer service has cost them.

• Review fromChris W

  Date: 05/13/2025

  1 star
  They will charge your card even if you cancel out just before processing your credit card.

• Review fromSean S

  Date: 05/11/2025

  1 star
  DO NOT USE THEM!!! I had multiple tabs open. I adjusted the date, however, processed the payment with the previously adjusted date. I was charged twice the amount, I called and was told "too bad". I tried to call the Hotel, Hampton, I was told it's Guest Reservation's problem. The card they processed for payment had the wrong "name" on the card for that specific card. Again, it was processed and no way to fix it. Then I noticed for a two night stay, there was an additional $177.46 of additional fees added. This is absolutely ridiculous. DO NOT USE THEM!!!!!!!