Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Dentist

Greenberg Dental Associates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Greenberg Dental Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Greenberg Dental Associates, LLC has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/12/2025- I attempted to go to my scheduled appointment. The staff is not prepared or communicate with each other. Unprofessional, not considerate, not helpful. Wasted my time that I took off out of work. Sat for almost 2 hrs without being seen. Until I had to finally leave to go back to work. Attempted to reschedule attended again waited for another hour. Without being seen. And could not keep risking to miss time from work when I had scheduled appointments both time. Then made another appointment got there. Said they didnt have my paperwork ready or insurance info. Mind you prior on my first appointment I went to. They collected and did all the proper documentation then. Said I had no referral. Which all was done the first time I waited for almost 2 hours. There staff is a poor excuse for employees. Not an inch of care or concern for someone going through this experience. I asked for a direct number for the person in charge. They gave me a card with a number that is no longer in service.

      Business Response

      Date: 06/16/2025

      Our customer service department reached out to Mr. ********* to see how we could help going forward. Thank you

      Customer Answer

      Date: 06/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********
    • Initial Complaint

      Date:06/04/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 24 2024 2 crowns Disputing $ 980 not aligned correctly, missed work, sleep Not resolved, manipulated me into getting more credit

      Business Response

      Date: 06/04/2025

      We will need the office/location treatment was done at so we can further look into this. Thank you
    • Initial Complaint

      Date:04/14/2025

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cross contamination

      Business Response

      Date: 04/25/2025

      We would certainly like to hear more about your experience in one of the Greenberg Dental offices. Please provide the office location visited or call the customer service department at **************. Thank you

      Customer Answer

      Date: 04/25/2025

      Concerns Regarding Proper PPE Protocol and Infection Control I am writing to express my serious concerns regarding the observed protocols for personal protective equipment (PPE) usage during our recent visit for my children's x-rays. During our appointment, the x-ray technician did not formally introduce herself, which contributed to a lack of confidence in her adherence to safety protocols. I observed her leaving one room while still wearing the same PPE and gloves without changing them before taking x-rays of both of my children. In addition, she used the same gloves to maneuver on the computer, which raises significant concerns about cross-contamination. Furthermore, I noticed that the used dental equipment was improperly disposed of in the sink alongside excess trash instead of following the proper disposal procedures. This poses additional risks not only to the health of my children but to all patients and staff present in the facility. Lastly, after our visit, we were instructed to enter another room where next patients had been set up, exposing tbose instruments to potentially contaminated air. I urge you to look into these matters as maintaining strict compliance with PPE protocols is crucial for ensuring the safety and well-being of both patients and staff. Thank you for your attention to this important issue.

      Customer Answer

      Date: 05/28/2025

      Concerns Regarding Proper PPE Protocol and Infection Control I am writing to express my serious concerns regarding the observed protocols for personal protective equipment (PPE) usage during our recent visit for my children's x-rays. During our appointment, the x-ray technician did not formally introduce herself, which contributed to a lack of confidence in her adherence to safety protocols. I observed her leaving one room while still wearing the same PPE and gloves without changing them before taking x-rays of both of my children. In addition, she used the same gloves to maneuver on the computer, which raises significant concerns about cross-contamination. Furthermore, I noticed that the used dental equipment was improperly disposed of in the sink alongside excess trash instead of following the proper disposal procedures. This poses additional risks not only to the health of my children but to all patients and staff present in the facility. Lastly, after our visit, we were instructed to enter another room where next patients had been set up, exposing tbose instruments to potentially contaminated air. I urge you to look into these matters as maintaining strict compliance with PPE protocols is crucial for ensuring the safety and well-being of both patients and staff. Thank you for your attention to this important issue.
    • Initial Complaint

      Date:03/31/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid this company for services that I had rendered I later found out from my insurance company. I should not have paid them because theyincorrectly billed. They started off first by making the mistake of telling me they did not bill secondary insurance, which was incorrect they tried to get to file my own claim. My insurance company rejected it and said they had already paid Greenberg dental and that I was due for a refundof $200 from my first service in November and $45 for my second service. I have called them over 57 time. Talked to customer service department left several urgent messages with no resolution and this started November 2024 they owe me $245 and that is my goal to get it back. This has been a bit of a stressful time consuming process. I have just been sent in circles everyones passing the ball. No ones trying to give me my money back I need this resolved as soon as possible.

      Business Response

      Date: 04/02/2025

      This account was reviewed in detail by the billing director. Greenberg Dental also spoke with the insurance to get additional information. After the final review was completed it was determined that no refund is warranted in this case. Thank you

      Customer Answer

      Date: 04/07/2025

      I spoke with Delta Dental my secondary insurance they told me they would have paid once they received notice from ***** that they have paid their part. The reason why they did not pay, they said because Greenberg Dental used the wrong billing code.The code they submitted for payment doesnt exist, secondly the provider that I saw IS a network provider. according to DELTA DENTAL They have not received a bill for the second service that I paid $45 for. I dont understand how they can tell me they dont owe me anything when they billed incorrectly and still have not mentioned why they collected my $45 in addition to the other money. They are incompetent and unprofessional.  I should not have had to make 57 calls left urgent messages on,y to have them ignored. They DONT answer the phone it is hard as h*** to get through to that office.maybe this is there practice if taking advantage of folks. I do see other billing complaints as well. What they need to do is have someone who is competent  redo the submission of the bill and promptly refund my money.  The total of $203.00 plus the $45 that they have not addressed. The $45 was paid on 1/17/2025 even though they have not billed my insurance for any services for that date. So I am not satisfied with there response and I wish to move forward with this complaint.  

      Customer Answer

      Date: 04/07/2025

       
      Complaint: 23137829

      I am rejecting this response because: they are incompetent and unprofessional and no one seems to know what they are doing. They billed incorrectly I have spoken to the supervisor at my insurance company and the provider is a network provider and that makes a difference as well. I paid $45 on 01/17/2025 and they have yet to even bill either insurance for any services. How do you collect and there is no billing data to reflect the reason for payment.  Cigna and Delta dental have confirmed that the *** code was incorrect and that the code they submitted doesnt exist. I am so fed up with this whole procedure and what a waste of my time.  57 calls urgent messages and no response.  It is hard as h*** to get through to them they dont answer the phone and when they do you get different messages depending on who you talk to. I want my money and that is the only resolution Im will to accept  I have seen other billing complaints so maybe this is what they do  I need my $203 plus my &45 and they should pay me for all the time I have spent dealing with this since I had the procedure in November of 2024 and here we are still going on  just totally ridiculous and unnecessary 


      Sincerely, ***** ******

      ***** ******

      Business Response

      Date: 04/15/2025

      This account was reviewed in detail by the billing director. Greenberg Dental also spoke with the insurance to get additional information. After the final review was completed it was determined that no refund is warranted in this case. Thank you

      Customer Answer

      Date: 04/28/2025

       
      Complaint: 23137829

      I am rejecting this response because: they are just going around in circles, trying to steal my money. They have not even submitted billing for my second visit. I paid them for that visit as well. They are incompetent untrained and you can call five times and get five different answers. I need my want money I want my money and thats The only thing Im willing to settle for they are not telling the truth when they said they billed correctly. I spoke to my insurance company as well and they told me that Greenberg submitted a billing code that was not valid.
      Again, and I was told on several occasions that my money would be refunded that they would send it in a check. I called one day and told them the card was not valid because I had a new credit card that I used for the visit they told me oh dont worry we mail out the check when I called again. They told me They were waiting on my insurance company to respond. I called my insurance company and thats when they told me that the billing was incorrect. Im sure Im not the first ****** this has happened to did you check the record to see if this is something that they do often? Is it a pattern? I need my refund for both visits that they took from me incorrectly so you can relay that to them and Im standing firm I want my money back. 
      Sincerely,

      ***** ******

      Customer Answer

      Date: 04/28/2025

      I would also like to make it known I will not be returning to that office for any services nor will any of my family members I will be collecting my records and going to somewhere where I feel confident that they know where what theyre doing I have spent and invested so much time and energy into this. It is ridiculous. They need to train better if they had collected both my insurance cards on day one of my visit, I believe I would not be going through this mess that Im going through now is because of incompetent folks that I am placed in this situation is time-consuming and stressful and its totally unnecessary and could have been avoided. 

      Customer Answer

      Date: 04/28/2025

      I contacted Cigna and spoke to the supervisor ********* he assured me that I am owed money without a doubt. I then spoke with ****** also at ***** he informed me that I am owed a refund from ********* Dental. ********* submitted billing codes of D3320 and D3331 those codes are for the root canal that was done on 11/20/2024. My out of pocket expense for D3320 was $31 for D3331 the out of pocket was $14. The provider that I saw is a in network provider. ********* dental has a contract with *****. ********* dental has agreed to accept what Cigna pays them for procedures performed. I paid $200 out of pocket to ********* and I should not have. The next date of service was 01/22/2025. Billing codes D2950 that was was crown preparation. My out of pocket expenses was $44. I paid that.  They need to refund the difference from the procedure on 11/20/2024. In addition to speaking with the supervisor and the one representative ******, I also spoke to ***** at Cigna. ***** confirmed what the other two folks at ***** told me I should not have paid $200 out-of-pocket thats three people from ***** that have confirmed that I paid unnecessary money. 
      The next mistake from Greenberg was made when they turned around and tried to bill  Delta Dental. That is my secondary insurance through my husband. Delta Dental denied the claim the code they used was D3999. Thats not a valid code as per Delta Dental. ****** was the representative at ***** Dental that I spoke with. She said the reason Delta Dental denied the claim was that Cigna paid $754 to Greenberg Dental that was the agreeable allowed amount thats contracted with *****. So ****** Greenberg Dental tried to build after they had already received my $200 and Cigna payment of  $754. There was nothing left to pay so Delta Dental denied the claim because it had already been paid in full and also because D3999 is not a valid billing code thats a miscellaneous code that was used to try to retrieve additional money from Delta Dental . So in summary ***** paid Greenberg what was the agreeable in network provider fee.  My only out-of-pocket expense was $31 plus the $14. I paid $200. They need to subtract that from my $200 and refund my money. again.  I spoke to three people at Cigna and one person at ***** Dental and that is the fact that they gave me if you want to verify this have ********* Dental pull up their contract with Cigna and see what is allowed for root canal and what my out of pocket expense is that would put a end to all this back-and-forth. It is written in their contract what they can charge for a root canal procedure  and what Cigna pays. They cannot go outside of that contract to retrieve any extra money from me other than what my allowable expense is.  Its in their contract with ***** and the supervisor assured me, Greenberg Dental cannot violate  their contract by going outside of what they have agreed to. 

    • Initial Complaint

      Date:01/28/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been a patient of Greenberg Dental in the ***************** Office for 25 years without any issues until today's (1/28/25) encounter with Dr. ****** **********. Despite regular exams and oral hygiene every six months, Dr. ********** refused to let me have a cleaning with the oral hygienist and was very rude. He condescendingly told me that I need a deep cleaning from a specialist, which is something no other Greenberg dentist has ever suggested. While I don't disagree with his recommendation, his attitude was unacceptable. As a patient, I should have been allowed to still have my cleaning and not been denied services based on one appointment. Dr. ********** would benefit from learning about customer service and patient care, considering patients spend their hard-earned money at his office.

      Business Response

      Date: 01/29/2025

      First and foremost,Greenberg Dental would like to apologize for the substandard care you received in one of the offices. We would like to hear more about the treatment you received from the office staff, to include the doctor. Please call our customer service department at ************** if you would like to share any additional information that would help us improve our customer service skills at the office level. Thank you.
    • Initial Complaint

      Date:01/23/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two business account with you. Gold card has been locked up for months now, I called your customer service and you told me that after making payments for 2 month you will unlock it. Nothing like this happened. Card number *****. I need to talk to your headquaters, your customer service is useless and my late payments were not fully paid back.

      Business Response

      Date: 01/24/2025

      This may have been sent to Greenberg Dental & Orthodontics by mistake. We could not find this individual as a patient in our Dental Group. Thank you

      Customer Answer

      Date: 01/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** ********
    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transactions: 8/12-9/13/24-Total: ******** On 8/12 I was told that I needed a crown on tooth#2 with a filling, and that I had one cavity that needed to be filled on tooth#**(which I had done that day(8/12), or so I thought, it was never addressed)With tooth#2, at NO point was it specified that I would possibly need a root canal, due to the severity of the cavity. On 8/13- I had tooth #2 cleaned out with a filling and a temp crown was placed. I started having severe pain and was taking ********* to subside it. When I went on 8/27 to have my permanent crown put on things were NOT good. When the assistant went to remove the temp crown it was brutal. I told her and my dentist that I have been experiencing extreme pain prior to. Any air, heat or cool that touched that area sent me thriving in pain, after they removed the temp crown. ( It was the worst pain I have ever experienced) They numbed the area with gel and proceeded to pull a part of the temp material out of my gum and the dentist said oh that is sharp She said(the dentist ) that I was bleeding and she cleaned the area as I needed it cleaned anyway. Then she proceeded to poke my gum again and said the problem was in the gum and NOT the tooth.(I already showed symptoms of *********************) and she proceeded to put the crown on anyway and said I was just sensitive. On 9/6, I went to get a perio root scale done on my left 4 quadrants,and on 9/13 the right side. I told the dental hygienist of my pain and redness with tooth#2(i just had a crown put on) on my right side, and she said she would tell the dentist. The hygienist told me that she(the dentist)would see what she could do to relieve my pain). Never addressed. After leaving them the findings are: Irreversible pulpits tooth#2, tooth#** had a huge cavity(8 in mouth total!!!)Massive buildup found as perio cleanings not done, and I could feel the buildup come off as she worked. Negligent acts, poor manner and lack of informed consent.

      Business Response

      Date: 01/07/2025

      After a detailed review of all the documents (to include the consent) that were signed by this patient, and also a review of all x-rays, Greenberg Dental does not feel a refund is warranted in this case. Please see attached supporting documents. Thank you. 

      Customer Answer

      Date: 01/07/2025

       
      Complaint: 22752062

      I am rejecting this response because:

      Me signing paperwork does not excuse the treatment I received during this time. You knowingly put a crown on when I was thriving in pain, and then try to excuse that with signed paperwork. Your statement does not address how I was told I only have 1 cavity, but I have 9 in total. Tooth #** was never addressed but yet I was charged for it and I had a huge cavity that was very close to the nerve, in which I have had to receive further treatment on. Tooth#**,2,3,4,5,18,19,&20 all need treatment. Why was I not INFORMED of the extent of my dental situation and charged for work that had never been done? And you are telling me you viewed the x-rays? I think NOT! How between the dentist and the hygienist were they not seen? Which further reaffirms why my teeth were also NOT cleaned properly! I requested the dentist to call me twice to explain to me, why my treatment was carried out the way it was with NO response. This is now why I am pushing forward down this path. I have been to two accredited dentist practices and both have seen the same situation. Had I not trusted my gut to leave, I wouldnt have known the extent of my dental situation. This situation needs to be resolved and accountability taken, before the decision is made to report this to the dental board. 


      Sincerely,

      ***** *********

    • Initial Complaint

      Date:10/14/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, October 4, 2024 I was overcharged by the Greenberg Dental in St. Cloud $2645. For the following items and codes: D9430 office visit for observation (I was there at a regular visit not an emergency and was charged twice by office staff and argued with me) $10.00 D2335 resin-4 w/incis angle-anterior (chipped front tooth 24) $40.00 Crown# tooth 4, 13, and 15: D1111 Cosmetic upgrade (for crown) $610 x 3 = $1830 - D2740 Crown- porcelain/ceramic $240 x 3 = $720 - D2950 Core buildup, include any pins $15.00 = $45 Greenberg Dental St. Cloud submitted the following claims below to ************** in the amount of $ ********. My patient responsibility is $465.00 Claim # ************** D0150 Comprehensive oral evaluation- new or established patient $0.00 D0274 Bitewings - four radiographic images $0.00 - D0330 *************** graphic image $0.00 - D1110 Prophylaxis (cleaning) - adult $0.00 D2950 Core buildup, include any pins (tooth 4, 13, and 15) $15.00 x 3 = $45 D2751 Crown-porcelain fused to predominantly base metal (tooth 4, 13, and 15) $140 x 3 = $420.00 - D2335 Resin based composite-four or more surfaces $0.00 (tooth 24)On October 7, 2024 called the office several times and I was told someone would call and never did. On Tuesday, October 8, 2024 received a call and was told my crowns were ready. The staff member explained that Dr. **** only does crown D2740 (all porcelain) not D2751 and thats why is a cosmetic upgrade. ********** called on my behalf and the front desk hung up on the ********** rep. ***** #4 is causing a lot of pain. I want my full refund of $2645 so I can see a different dentist. Dr. **** and staff pressured me to unnecessary procedures, overcharged for them and are running an insurance scam. Never explained or saw paperwork. There are discrepancies on what I was charged to what was submitted to the insurance. Found out the claims cant be submitted to the insurance until the service was done. I must have porcelain infused metal crowns.

      Business Response

      Date: 10/16/2024

      The office/doctor contacted the patient on 10/15/24 and will help solve these concerns. Thank you
    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited ***************************************** in ************* as I needed immediate relief for dental pain in 2 cracked teeth. I was the referred to ********* dental in ***************** **. I showed the dental assistant which two teeth I needed extracted. She then wrote up a dental plan with 4 teeth. I told them no, I only said two teeth and again I pointed to the teeth she wrote up a new plan. The dental surgeon who performed the extraction never looked in my mouth, he only went by what the dental assistant told him. I was then sedated, one of the correct teeth were pulled, and one tooth was pulled that was fine, that I never requested to be pulled. I referred to the one needing to be extracted as the one on the bottom that is broken, also pointed to it. As far as a resolution, I was told they were legally not able to speak to me until 24 hours after the sedatives wore off. I am in excruciating pain as I was from the start. I did not need sedatives for the tooth I needed extracted, which was an additional cost,as was the tooth that was extracted due to the placement of it . I am now left with no resolution, a tooth still in pain that I drove an hour to get pulled, and a missing tooth I did not require immediate medical attention for. The tooth that was mistakenly pulled was NOT a visible tooth, there is no way there was confusion as to which tooth it was when I pointed to it, I didn't know that tooth was there. Again there was no visual confirmation between myself and the oral surgeon prior to extracting the tooth on his end aside from me pointing to it referencing it as the *************. I am asking for the correct tooth to be pulled, as well as a refund for the sedation I didn't require. I have not received any resolution at this time. ******* *****

      Business Response

      Date: 09/19/2024

      Someone with the oral surgery team will be contacting the patient to assist with any concerns patient has. Thank you

      Customer Answer

      Date: 09/19/2024

       
      Complaint: 22296488

      I am rejecting this response because: I already spoke with the oral suregon who told me I told him what tooth I wanted to be pulled, this was NOT true. I came in with a specific dental emergency, he went based off of a refferal as well as "what I told him". There should have been no reason the tooth I went in to get pulled was not pulled IF a proper consultation was completed.  

      Sincerely,

      ******* *****

      Business Response

      Date: 09/25/2024

      After looking closely at the account, we found that all relevant documents were signed by the patient prior to the treatment being done--to include listing the teeth that were to be extracted.  Thank you  
    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* Dental serviced my son for a crown. When the crown popped out, we provided the crown back to ********* Dental. It was not damaged and perfectly intact. It popped out when my son was flossing. ********* Dental said since the same dentist is no longer with the company they will not re install the crown. I had to pay over a $1000 out of pocket for a new crown. The dentist told my son it was the dentists error the reason the crown popped out. Dentist said the seal was bad. Also, when my son went to get the new crown on, ********* had made a crown for the wrong tooth and he had to leave and they rescheduled. They then lied and said the crown was wrong because it was the wrong color but my son said they were trying the crown in his mouth and told my son it was the wrong tooth made. I have called and complained to ********* Dental multiple times.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.