Business Profile

Dentist

Greenberg Dental Associates, LLC

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Complaints

This profile includes complaints for Greenberg Dental Associates, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/31/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter in the mail saying that I have a $129.60 credit on my Greenberg Dental account. On July ********* at 10:34AM I called the Deland Greenberg Dental Office, as listed on the letter (phone# ************) and I was informed by a lady there that the refund check will be sent out to me within 'two weeks'. I waited and received no check. I called back the ************* on 8/27/2024, around 1:08 PM and was told by a lady that the office does not send out checks. I asked her why the other employee told me that checks were going to be sent out. She kept persistently defending that the Greenberg office "does not send out checks", and I kept having to reiterate that I was not claiming the 'office' should send out check, but that I was calling to complain about the fact that whoever I talked to originally, gave me the false expectation that I would be receiving a refund check soon. She informed me to call another number, *************) 'billing' and 'leave a message' for them to call me back regarding the refund. I called that number several times since, and I have left a message, and still have not received a callback. The audio recording says that I should get a callback within 48 hours, but that never happened. I am requesting resolution by a refund check for the $129.60
Initial Complaint
Date:08/17/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep concern and frustration regarding the recent issues with my son **************** orthodontic treatment. He completed his braces treatment for both his upper and lower teeth, and was provided with retainers for each. Unfortunately, our dog recently destroyed his top retainer.On 7/12/24, I contacted your office and was informed by a ***resentative that my son would receive a ***lacement lower retainer free of charge, while I would be responsible for a $200 fee for a new top retainer. I agreed to this, and an appointment was scheduled.During this appointment, impressions were only made for the bottom teeth, and I was later informed that my son now needs braces again for his top teeth. After numerous unsuccessful attempts to speak with a live person, I was finally told on 8/16 by another ***resentative that I would need to pay $1,400 for new top braces. This *** explained that the scheduling notes did not reflect that the appointment was for a top retainer, nor did they mention the $200 fee or the free lower retainer.It is unacceptable that I am now being held responsible for an additional $1,400 due to a lack of proper documentation and communication on your part. The responsibility for this situation lies with your organization, not with me or my son. Your failure to accurately document and relay information has resulted in significant financial and emotional stress.I strongly urge you to reconsider this charge and take accountability for the errors that occurred. As a single mother, I should not be penalized for your companys lack of organization and risk management.Please address this issue promptly, as I believe it is in your best interest to resolve this matter fairly and prevent further escalation.Thank you for your immediate attention to this matter.
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my daughter to see the orthodontist here since they are in network with her insurance. I took with us a recent panoramic X-ray my daughter had done at her general dentist but they refused to use it and gave some excuses and told me she needed a new X-ray done which I agreed to because she needs to have orthodontic care done asap to fix her bite. After they took a new X-ray, several pictures and the orthodontist did her exam. We were told she needs a palate expander and that the pre-est will be send to insurance. I waited Two months didnt hear anything so I called once again they gave some lame excuse and said the pre-est was never sent and will be send in the next few weeks. I water again couple more months and no answer or letter from insurance or the office. I called no one knows whats going on no one can help me or even give me my daughters records that by law they belong to us. This place should not lie to patients and they need to take responsibilities for what they do or say they will do. 4 months waiting now, no treatment schedule or done and no help or answer from no body in this place.
Business Response
Date: 08/08/2024
We do apologize for any inconvenience this may have caused.We have instructed our administration orthodontic department to reach out for additional information and see how we can further help. Thank you.
Initial Complaint
Date:05/28/2024
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greenberg Dental did not supply all of the codes for the dental work that they performed resulting in my overpaying for my treatment. I filed 2 separate complains with Cigna against Greenberg Dental who did not respond to their request for all of the codes/information regarding the treatment. Greenberg Dental replied that they assumed that ***** would not cover these codes and so chooses not to provide them. Upon speaking to Cigna, the codes in question would either be covered in part or in full, or would not be allowed to be charged at all since they are listed as a preferred provider and must work within their contract agreements. This is now in an Appeals case with *****. The treatment occurred in October 2023 in which I pre-payed in full trusting that Greenberg Dental bill was accurate. I have yet to be made whole by Greenberg Dental.
Business Response
Date: 05/29/2024
Please provide the name of the Greenberg Dental office/location that the individual was treated at so we can investigate further. Thank you
Customer Answer
Date: 06/09/2024
Please reopen this complaint as I was away without access to email. The office I was treated at was the ****** location.
Customer Answer
Date: 06/13/2024
Please reopen this complaint as I was away without access to email. The office I was treated at was the ****** location.
Initial Complaint
Date:05/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My teenage son when to get a cavity filled by ************************** at Greenberg dental and orthodontics. She hurt him twice by giving him an injection and not waiting until the topical numbing agent was working. She than wanted to prescribe him pain killers because she made a whole in my child cheek the size of a nickel while filling the cavity. This is not acceptable and needs to be further researched. She did not have safety in mind when taking care of his mouth apparently. More training is needed so she doesnt hurt anyone else.
Business Response
Date: 05/23/2024
We left a message for this individual on 05/21/2024 to give the customer service department a call so we can gather additional information in order to help further. Thank you
Initial Complaint
Date:05/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started braces treatment in the ******* office which was the only office with appointments available at that moment and I was NOT told that once I start treatment, it has to continue in the same office. Per Greenberg, "each doctor has a differenttreatment plan" and they don't do transfers in between offices. It took almost 2 months for me to get approved to transfer to the Buenaventura Lakes officesince it was closer to me and Wednesday worked better than Fridays. My biggest regret. This office is a mess and today was it for me. Greenberg as a company is already horrible as it is. ************** and extended hours? False advertisement. I called the emergency line and I am still waiting for the on-call doctor to call me back, and none of their offices have extended hours. BVL officehas the most unprofessional dental workers I have ever dealt with. It is always overcrowded withworkers justwalking around, speaking loud, always in groupstalking about unrelated subjects and we can all hear it. They never update patientcharts, I have needed to remind them what kind of rubber band I use. One time, they put the wrong power band andcreated gaps in my teeth, among many other things. A complete mess. Today, with absolutely no previous notification, I was told that the office is changing doctors and now braces appointments are only until 12pm. Me trying to transfer to another office was a big issue because "each doctor has a different treatment plan" so how are you able to change dates and my doctor **** With no previous notification? It doesn't seem to be an issue when it benefits the company. I would like to speak directly with my doctor to discontinue treatment altogether. I already paid off my braces, I want to remove them, get theretainers to keep my progress so far if possible and never come back to Greenberg.Thank you.
Business Response
Date: 05/03/2024
We will have someone contact this individual no later than Monday (5/6) to discuss further and see how we can help. Thank you
Initial Complaint
Date:04/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan. 3, I was scheduled for a root canal. They expected me to pay for all fees up front, prior to submitting to my insurance company. They would reimburse me when they got paid. This is not the normal way, but I needed the root canal. The total cost that I paid was $1942.50 of that only $431.60 was my portion. Greenberg has reimbursed me $421.60. My insurance paid them a total of $1000 of their agreed rate with Freedom Life. I owe nothing more. They have not reimbursed me for the difference ($520.90) despite reaching out to them multiple times. They have been paid twice, and then some.
Customer Answer
Date: 05/04/2024
Since I've entered this complaint, I have attempted multiple times to reach them by email and phone. They acknowledged that I have a complaint but have never responded to it. I've had an attorney send them a letter and they have not responded to that either. Perhaps they think that if they ignore this, it will go away.
What is the next step if they don't respond?
Business Response
Date: 05/28/2024
Greenberg Dental is currently reviewing this account with the Billing Director and will respond once we have a final decision on if any additionally money will need to be refunded to the patient. Thank you
Business Response
Date: 05/29/2024
We had our billing department thoroughly review this account. After a detailed assessment of all available records, it was concluded that no further refund is warranted. Thank you
Customer Answer
Date: 05/29/2024
I was also notified that they are reviewing the complaint. I will need to start paying interest on this erroneous charge on July 1 and would like this settled before then.
Customer Answer
Date: 05/30/2024

Complaint: 21560740

I am rejecting this response because: I was also notified that they are reviewing the complaint. I will need to start paying interest on this erroneous charge on July 1 and would like this settled before then.

Sincerely,

***********************
Business Response
Date: 05/30/2024
The billing department has completed their detailed assessment of all billing records and concluded that no further refund is warranted. Thank you.
Customer Answer
Date: 05/31/2024

Complaint: 21560740

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 06/02/2024
It appears that Greenberg doesn't believe that they've charged me $1900. I'm including screen shots of the charges totaling $1942.60.

To reiterate: I'm responsible for $898. They have refunded $421.60. This leaves a balance that they owe to me in the amount of $623.00
Customer Answer
Date: 06/02/2024
Correction:
Updated pdf that shows all charges by Greenberg. Please refer to my previous email for details.
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took my daughter for a routine cleaning, they took her back did a pano x-ray (***** ask me if I wanted this done) then took her in an exam room to do regular x-rays. Once the regular x-rays were done, doctor comes in looks quickly at the regular x-rays and immediately says my daughter needs a root canal ASAP! Didnt even look in her mouth or give me any information about what tooth etc. Hygienist prices out the cost of the crown for me and tells me todays visit for the cleaning will be $0 (as expected due to my insurance) and had me sign a copy stating that. After the cleaning we go to the desk to checkout and the lady looks at the form, says to herself, *** did this wrong and proceeds to tell me I owe $61 for the cleaning, I explained I was told there would be no charge. She couldn't give me an answer as to how/why this changed from one room to the other, then finally tells me the pano x-ray is what the charge is for. I was not told this was optional or given a choice to have this x-ray done, they simply took my daughter and did it. The doctor ***** even look at the pano x-ray and only looked at the x-rays done in the exam room. I find this to be very unethical. Given no choice I paid what they said was due.
Business Response
Date: 04/29/2024
We have instructed our billing department to refund the $62. Thank you
Initial Complaint
Date:04/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last February, I underwent dental work at the ******************** which resulted in an overpayment of $50. I was assured that once the claim was processed, the overpayment would be applied to my account.Despite numerous attempts to resolve this issue, I have encountered significant challenges. The team responsible for the work at ************ frequently travels to various offices, making it difficult for me to coordinate a time to speak with them. Despite my efforts to reach out, I have been unable to schedule a discussion due to conflicting schedules.Additionally, I have been attempting to schedule a routine cleaning at ************ for several weeks now, but to no avail. Last week, I experienced a dental emergency and urgently needed to be seen by a provider. Despite leaving multiple voicemails, using the request appointment option on your website, and calling the scheduling line, I have been unable to secure an appointment.This lack of responsiveness and reliability has led me to reconsider my choice of dental provider. As such, I regret to inform you that Greenberg Dental is no longer the provider for me. I am requesting that the $50 overpayment be refunded to me via mail so that we may part ways amicably.Furthermore, I have also attempted to contact the billing department to address this matter, but have not received a response
Business Response
Date: 04/19/2024
Our records indicate that the billing department determined an overpayment of $22. This was refunded to the patient on 4-18-2024. Thank you
Customer Answer
Date: 04/19/2024

Complaint: 21531006

I am rejecting this response because:
On April 5th, I had a conversation with ****** from ************* after leaving my fourth message on their customer care line. During our discussion, ****** informed me that, according to billing, my overpayment amounted to $22. I promptly corrected her by informing her of my Explanation of Benefits (EOB) and proof of payment, which clearly indicated that the amount was inaccurate. Despite this, ****** mentioned she was unable to view the transactions and promised to have someone from Billing contact me by the following Monday, April 8th. However, no call ensued, prompting me to reach out to ****** directly on her personal line, where I left her another voicemail updating her on the situation.

Subsequently, as I still hadn't received a response from ******, I left a fifth message on the ************* line. Finally, on April 17th, ****** returned my call. She reiterated that ******* had confirmed the $22 refund and assured me that I would be contacted by the location I had the procedure done to complete the refund. The next day, I was called from ************ to process the refund, and I explained to her that the amount was incorrect but that I was still working with ****** to have it corrected. She apologized and said she was simply calling as instructed by billing.

Despite my request for direct contact information, ****** indicated that communication with Billing was exclusively through email, as they lacked a phone number. She requested until today, April 19th, to address the issue, but in light of their response to the Better Business Bureau (BBB), I am prepared to follow through on my previous statements. I am committed to pursuing this matter until I either receive the correct refund or engage in a substantive discussion with a Billing representative to clarify their evaluation process regarding my overpayment, which they claim amounts to only $22.

Upon reviewing my bank statement, I discovered that the actual refund owed to me is $62 in total, with $50 remaining after the initial $22 refund. I have attached documentation from my bank confirming the $62 charge, dated February 7th, corresponding to my visit to Greenberg on February 6th. Additionally, I have included my EOB, which clearly indicates that Greenberg was paid and that I bore no financial responsibility for the services rendered.

As I articulated to ******, my subsequent course of action involves lodging complaints with various consumer affairs agencies, including my insurance provider, the ****************** and the Florida Dentistry Board, to investigate Greenberg's billing practices. If I have been working through this for over a year, I can imagine how many other patients have undergone similar experiences and have given up. How much money has Greenberg profited from these egregious billing errors?
Sincerely,

*******************
Business Response
Date: 04/24/2024

2/6/23- Delta Dental was billed $110 for his perio cleaning and **** paid $62. Delta paid the claim at 100% leaving a $62 credit.

2/22/23- Delta was billed $676 for sedation and extractions. **** paid $335.20. Delta paid $500.80. Patient co-pay $175.20 + $200 (D9630)this was not billed to insurance. Patient out of pocket would be $375.20. After the insurance paid **** had a balance of $40 for dos 2/22/23. $40 of the $62 credit was applied to that treatment, leaving a $22 credit.

Customer Answer
Date: 04/30/2024

Complaint: 21531006

I am rejecting this response because its shameful and unproffesional it has taken over a year for this to be clarrified after making more than 15 calls and various in office visits trying to speak to someone to clarify this. It resorted to a BBB complaint. Although your response adds up, my negative review will remain on this and other social sites with an updated response indiciating the lengthy history. I will never step foot in a greenberg

Sincerely,

*******************
Initial Complaint
Date:02/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an excruciating pain on a tooth I had a root canal on that I now believe is now reinfected. The pain is 11/10 as I am writing this. I have called what is stated as the emergency dental phone number **************. My first call was at approximately **** hours and I did not get a call within an hour. My next call was at approximately **** hours and after approximately an hour no phone call. After six hours still no call back but I am in pain. I placed another call now the next day at approximately **** hours. I understand what an emergency is but I dont think Greenberg dental understands that.
Business Response
Date: 02/14/2024
Please let us know how to reach out to this patient so we can discuss further. We will also need to know which Greenberg location he was treated at. Thank you.
Customer Answer
Date: 02/14/2024

Someone can contact me directly at ************ eastern time.

Sincerely,

*************************

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Greenberg Dental Associates, LLC is NOT a BBB Accredited Business.