We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marketing Programs

Major Rocket LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Programs.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to buy *** membership online , I paid ***** $ but I never received any card or membership number . this is scam and I want ny money back

    Business Response

    Date: 10/02/2024

    We spoke to this customer this morning and he is all taken care of now.  We were able to assist him in activating his membership and we also did a courtesy refund for all the trouble they have had.  He let us know that he is all good here and happy now.  We have attached the document showing the refund for the customer as well.  Please let us know if you need anything else. 

    Thank you~

    Customer Answer

    Date: 10/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Windows 11 Pro license from ********************** (owned by Major Rocket) as it was linked through my work benefits program (Beneplace). However they key does not work. The email that contained the key was clearly fishy and it appears that Major Rocket is running a scam to sell you fake software keys.

    Business Response

    Date: 09/18/2024

    Hi there.  We received an email from this customer about an hour ago and we did assist them within 25 mins.  This order was cancelled and refunded as the customer requested when we emailed him and we have attached the document showing this as well.  We also called the customer to see if we could be of any other help and have not heard back. This customer was all taken care of before they filed the BBB complaint.  Thank you

    Customer Answer

    Date: 09/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **************** home and business 2021 plan through this company via Groupon. I got an email for this offer and asked a few tech friends and they were told it was legit. Come to find out after the fact it is in fact a scam and the company ghosts you once you begin asking questions. Ive contacted them so many times Ive lost count and the last emails were from June 2024. They completely left me hanging. Im out $39.99 and Im angry because they likely did this to countless unsuspecting people who need this program for their work or business.

    Customer Answer

    Date: 09/19/2024

    I want to close both of these complaints. A manager contacted me earlier this week and resolved my issues. Thank you!!! 

    Business Response

    Date: 09/19/2024

    Thank you for reaching out.  This customer was contacted by us and we have taken care of them and they have asked that the complaint be removed from the BBB.  We did already refund them as per the image attached and also have the email from the customer asking for the complaint to be removed attached.  Please let us know of anything else you need from us here.  This customer is satisfied with the outcome and does not need any further assistance.  Thank you

    Customer Answer

    Date: 09/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/20/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My employer uses ADP. ADP has a benefit called LifeMart which provides discounts on various things. On LifeMart, there was a discount for 80% off a Windows 11 Pro license. It directed me to this site:************************************************************ From there, I proceeded with the purchase via Venmo and paid this company over $40 after tax. I got Windows 11 on my PC and entered the license, but ********* is saying it is not a genuine or valid license key. However, Launching Deals website even says "Offer made possible by an authorized ********* Partner" on the top of the page. This is a blatant lie and scam. I only trusted it since it was through ADP.

    Business Response

    Date: 08/21/2024

    We appreciate the chance to respond to the inquiry.  A full refund has been provided & we are happy to further assist with the purchase if needed.  We sent an email to confirm the digital product that was purchased was resent.  We are available to assist with any further needs on this matter & will ensure 100% customer satisfaction.  We greatly apologize for any issue or concerns this has caused.  We always strive for 5 star service for our customers.  We consider this matter closed & are here to assist with anything further. 

    -Support Team

    Customer Answer

    Date: 08/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    launching deals/Major Rocket sold me a **************** program but never delivered the item and does not respond to emails and has no known telephone number

    Business Response

    Date: 08/16/2024

    Hi there!  We are happy to help here.  We have refunded this order as they requested.  We have also left them a voicemail as well as emailed them to help in any other way they need.  Please let us know of anything else that you need.  Thank you~

  • Initial Complaint

    Date:07/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the **************** for Home and Professional 2021 (Mac edition) on July 29th 2024. I paid via ****** $72.88. I received an email with a link to download and install the software. When I clicked on the link, I was presented with a load of banners, warning me that my computer was locked up and a trojan had been installed. It was also instructing me to call "Apple Support" with a number. This is extremely annoying as I assumed the email came from a reputable company. However, after reading the complaints on this site, It looks like I am not the only person who has had trouble with this company. I have already raised the issue with ****** but decided to leave a complaint on the BBB to hopefully stop others being scammed.

    Business Response

    Date: 07/30/2024

    We appreciate the chance to respond to the inquiry.  A full refund has been provided & we are happy to further assist with the purchase if needed.  We sent a digital email confirmation on the refund to your email.  We are available to assist with any further needs on this matter & will ensure 100% customer satisfaction.  We greatly apologize for any issue or concerns this has caused.  We always strive for 5 star service for our customers.  We consider this matter closed & are here to assist with anything further. 

    -Support Team

  • Initial Complaint

    Date:07/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got a gift card from nift.com. chose triple aaa membership. Took my ***** usd but doesn't let me register with my address. I wish they have confirmed first with the address before taking my money. I tried to request for a refund and saw money wen to this business. The membership im trying to sign up for is useless if i cant even register my details. Please give my money back.

    Business Response

    Date: 07/22/2024

    Hi there~

    Thank you so much for the note here.  We are always happy to help.  We do show your purchase and we are here to help.  Your address is a valid zip code within the territory and we are sorry you are having issues with redemption.  We have processed your refund for you and we have emailed your refund confirmation to you as well as attached it here for you to review.  Please feel free to reach out to us at ************************* with any other questions you may have.  Thank you~ 

     

    Major Rocket LLC

     

  • Initial Complaint

    Date:06/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    paid for AAA never got card or proof that i have this service

    Business Response

    Date: 06/30/2024

    We appreciate the chance to respond to the inquiry.  A full refund has been provided & we are happy to further assist with the purchase if needed.  We sent an email to confirm the digital product that was purchased was resent.  We are available to assist with any further needs on this matter & will ensure 100% customer satisfaction.  We greatly apologize for any issue or concerns this has caused.  We always strive for 5 star service for our customers.  We consider this matter closed & are here to assist with anything further. 

    -Support Team

  • Initial Complaint

    Date:06/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a product from Major rocket attempting to get a laptop and when i ordered it everything seemed fine until a couple days go by and no email or text about a update about my order or delivery status despite paying ***** it was very poor customer service and communication considering i made the purchase on june 4th and today is june 19th i reached out to them multiple times via email and even called them and still nothing just put on hold and a copy and pasted email twice both times i sent a email to email provided when in need of assistance, poorly done.

    Business Response

    Date: 06/19/2024

    We appreciate the chance to respond to the inquiry.  A full refund has been provided & we are happy to further assist with the purchase if needed.  We sent an email to confirm the digital product that was purchased was resent.  We are available to assist with any further needs on this matter & will ensure 100% customer satisfaction.  We greatly apologize for any issue or concerns this has caused.  We always strive for 5 star service for our customers. We consider this matter closed & are here to assist with anything further. 


    -Support Team

  • Initial Complaint

    Date:06/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scam. I was offered a Triple A membership for $35 and paid the amount on June 3, 2024. Then, for some reason, I could not complete the enrollment. Then I would get these emails saying to complete enrollment, follow the link, but the link would take me to a new signup requesting another $35.I contacted the company, and the only email provided was nothing.The $35 was posted and taken from my account.This company is a scam, offering a service or membership, taking payment for it from me, the consumer, and then not providing the service or membership or refunding the money.The company has Launching Deals as the business name on website but on the same website the actual operators Major Rocket is listed with the address *******************************************************

    Business Response

    Date: 06/16/2024

    We are extremely sorry for the difficulty in signing up for AAA.  We will have someone on our team reach out.  We went ahead & processed your refund (please see attached).

    -Major Rocket Customer Service

Major Rocket LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.