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Business Profile

Extended Warranty Contract Service Companies

American Residential Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Reviews

Customer Review Ratings

2.17

Average of 327 Customer Reviews

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Review Details

  • Christopher C.

    Date: 05/31/2024

    Christopher C.

    Date: 05/31/2024

    I was considering purchasing a home warranty from ARW until ******************** became pushy, insulting, and condescending on the phone. He accused me of talking to him like a child when I tried to explain to him that he didnt need to continue overselling, telling me about their competitors and how highly rated ARW is. I didnt need additional coupons, I just needed to validate the information he was telling me and he lost his professionalism. He became rude and accused me of cutting him off when he kept cutting me off to push his points. He had the sale but lost it with his pushiness and personality. He is supposed to be the face of ARW and this is the impression he left of this company. *******. Lowes technicians are contractors! They do not work for Lowes. He talked to me like I was an idiot. I was a Group Lead in a call center with over 400 representatives and I would be thoroughly embarrassed if I listened to this call if I were ******** supervisor.

    American Residential Warranty

    Date: 06/03/2024

    ***********, thank you for your feedback. We apologize that your experience fell short of expectations. This was an unusual occurrence, and we are committed to improving in the future.

    We are eager to discuss this with you to gain further insight into your experience. Please contact our escalation team ************** at your earliest convenience. We hope to investigate this matter more thoroughly and, if given the opportunity, make amends.

  • Suraj G

    Date: 05/31/2024

    Suraj G

    Date: 05/31/2024

    This ARW home warranty told in the beginning that they will fixed my television and says everything covers if you have certain amount I paid it but now they are saying we cant fixed it they are scamming people so plz be careful not recommend ????????

    American Residential Warranty

    Date: 06/04/2024

    Thank you for your review, ****** Upon careful examination, we determined that your TV claim was rejected due to physical damage, as evidenced by the photos received, which showed a cracked screen. Consistent with the plan's terms and conditions, the claim was denied because the damage did not result from normal wear and tear. We recognize that this may not be the resolution you were hoping for, but we adhered to the plan's terms and conditions. 

  • Craig B

    Date: 05/30/2024

    Craig B

    Date: 05/30/2024

    They called and said I didnt make my payment. Spent almost 2 hours on hold or waiting for a chat to verify that I had in fact made the payment. Still havent got to talk to anyone yet.

    American Residential Warranty

    Date: 06/03/2024

    *****, we appreciate your feedback. It appears the call occurred prior to the receipt of your physical check. Additionally, our records show you spoke with a customer service representative on May 30, 2024. Should you require further assistance, please don't hesitate to contact us at **************, selecting option 3 for a prompt response.

  • Jenifer M

    Date: 05/30/2024

    Jenifer M

    Date: 05/30/2024

    This is THE worst home warranty company we have ever dealt with. Bait and switch from the VERY beginning. Zero accountability and no one seems to care about the issues. Stay away - not worth the money or the hours of aggravation that we have endured! TERRIBLE company

    American Residential Warranty

    Date: 06/03/2024

    ********, we appreciate your feedback. We made efforts to address your coverage issues, and as previously stated, the call recordings did not substantiate your concerns. Additionally, you were advised of the 30-day money-back guarantee available for you to review the plan's coverages, as well as the terms and conditions, to confirm that the plan met your requirements.

  • Melissa D

    Date: 05/30/2024

    Melissa D

    Date: 05/30/2024

    ***** was super helpful and easy to talk to! Took care of me in no time! Thank you *****!!!

    American Residential Warranty

    Date: 06/03/2024

    We are very pleased that ***** was able to assist you with your questions, and we will share this feedback with her and the rest of the team, as they thrive on these five-star reviews. Thank you, *******. 

  • Cheryl J

    Date: 05/30/2024

    Cheryl J

    Date: 05/30/2024

    Im ok with the warranty but I think its a little bit expensive, karen was very professional

    American Residential Warranty

    Date: 06/03/2024

    Thank you, ******, for your five-star review. Your feedback will be shared with our team.

  • Samuel T

    Date: 05/30/2024

    Samuel T

    Date: 05/30/2024

    The air conditioning was damaged and they did not fix it. They said it was still working fine. but it is not working well.After a the refrigerator stop working and they only gave me 220 because it is very old according to them.Which refrigerator can I buy wiyh 220? I had been paying them for nothing for approximately 2 years.i would not recomend this company at all.

    American Residential Warranty

    Date: 06/03/2024

    Thank you for your review, ******. Upon reviewing your claims, we found that your second AC claim was voided due to the assigned service provider, and ARW could not contact you to arrange the 2nd opinion. The claim for the fridge resulted in a buyout since the technician could not find parts for the refrigerator manufactured in April 1995. The buyout amount was based on the remaining limit of liability as per the terms and conditions of your plan.

  • Kenneth A

    Date: 05/29/2024

    Kenneth A

    Date: 05/29/2024

    Very polite and knowledgeable helpful in resolving the issue. To many words are required

    American Residential Warranty

    Date: 05/30/2024

    We are delighted that our team could help you with your issue, and we appreciate you taking the time to leave us a review and 5 stars. 

  • Paula S

    Date: 05/29/2024

    Paula S

    Date: 05/29/2024

    Karen was very kind, helped find a solution to my situation and ended with cheerfulness,

    American Residential Warranty

    Date: 05/30/2024

    *****, your thoughtful review is greatly appreciated. We'll be sure to pass your kind words along to ***** and our team, who find great motivation in such positive feedback.

  • Tami N

    Date: 05/29/2024

    Tami N

    Date: 05/29/2024

    poorly business we were left without water for 14 days and we've been with this company for 2 yrs so we had to buy our own water heater and pay to get it put in

    American Residential Warranty

    Date: 05/30/2024

    Hello ****, we appreciate your review. We regret to learn about the delays you encountered. Thank you for making us aware of this issue!

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