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Business Profile

Extended Warranty Contract Service Companies

American Residential Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Reviews

Customer Review Ratings

2.16

Average of 329 Customer Reviews

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Review Details

  • Chris H

    Date: 01/20/2023

    Chris H

    Date: 01/20/2023

    I switched from American Home Shield to American (AHS) Residential Warranty (ARW) in August 2022 because AHS kept increasing their prices for both the contract and service calls over the 12 years I was with them and we had an issue with the ** last summer that took AHS a month to get a contactor to the house to fix. ARW told me that heating and ** are considered to be emergency calls and a contractor would contact me within 24 hours.This morning it was 3 degrees outside and my heater did not cycle on last night so I woke up to an interior temperature of 56 degrees. I called ARW to put in an emergency work order and the service representative tells me they don't have any HV** companies on contract to do the work in ****, ** (the second largest city in ****** next to *********) and asked me who I would recommend. I gave them the name of a well known local company and they said they would contact them and start the work order. I got a call 3 hours later from ARW telling me that the company I referred to them does not do warranty work and I could wait three to five days for their claims department to attempt to find someone or I could contact a company myself to have the work done then file with ARW for reimbursement. When I asked the limits on reimbursement, the person told me she didn't know and would email the information to me.For a company that is rated in the top half of Forbes Home Warranties, one would have the reasonable expectation that they would have HV** companies on contract to do work in a major ** city such as ****, ** especially considering the high temps in the ******* can reach 105 and lows in the single digits to below zero in the winter.

    American Residential Warranty

    Date: 01/24/2023

    Hello ********************,



    We received the documents for reimbursement regarding the furnace repair, thank you!  After having our ***************** review your case, we regret to inform you that the claim was denied due to maintenance since it's not covered under your warranty. Per the Terms and Conditions on page 11. We are NOT responsible for:


    A. The performance of routine maintenance including the cleaning of coils, clearing drain lines, changing filters or adding/draining refrigerant for appliances or HVAC units.


    B. Breakdowns, failures, or stoppages due to chemical or sedimentary build up or failure to clean or maintain as specified by the equipment manufacturer.


    We apologize for any inconvenience that this situation might have caused you and we would like to remind you that you still have other appliances and systems covered under your warranty.  If you have any questions or concerns, please do not hesitate to contact us at ************.


    Sincerely,


    ARW Home Services

  • Bill R

    Date: 01/09/2023

    Bill R

    Date: 01/09/2023

    I was dispatched to help a customer by **********************, fixed it and now ARW is refusing to pay me under the agreed upon terms, I am a small business owner and got totally robbed by ARW, if their homeowners needs a home service repair, he will pay lots for it now ....be weary of ARW, they are fraudulent

    American Residential Warranty

    Date: 09/03/2024

    Thank you for taking the time to share your feedback.

  • AMY R

    Date: 01/04/2023

    AMY R

    Date: 01/04/2023

    DO NOT BUY FROM AMERICAN RESIDENTIAL WARRANTY.THEY ARE BY FAR THE WORST COMPANY WITH THE WORST SERVICE. THEY SCAMMED ME, CHARGED ME FOR ELECTRONICS COVERAGE, AND NEVER PROVIDED ANY SERVICE, WHEN I TRIED CALLING, AFTER CHARGING MY CARD FOR THE **** AND SERVICE CALL, THEY NEVER FULFILLED THE CLAIM, THEY THEY BLOCKED MY NUMBER, AND MY IPN NUMBER FROM GOING THROUGH. HOW ARE THEY GETTING AWAY WITH ALL THIS HORRIBLE CUSTOMER SERVICE AND LIES? THEY NEED TO BE INVESTIGATED. DO NOT MAKE THE MISTAKE I DID AND BUY THEIR HOME WARRANTY

    American Residential Warranty

    Date: 01/30/2023

    Hello, 

    Thank you for taking the time to write your review.  Unfortunately we had an issue with the system and our claims department couldn't see your account.  We confirmed with our IT team and your phone number has never been blocked.  We apologize for the inconvenience that this situation might have caused you and we will be more that happy to assist you if you call us back at **************.  

    Sincerely, 

    ARW Home Services 

  • Wayne J

    Date: 12/29/2022

    Wayne J

    Date: 12/29/2022

    *************** American Residential Warranty(ARW) is the worst **************** I ever experienced. I had them for two years, I paid every month a total of over $2700.00. I only had two request, one was taken care of, the other was not paid by ARW back in July 2020. I received a call Sept 2022 that ARW never paid the contractor. After several attempts, I paid the $381.00 to the collection agency to avoid problems with my credit. ARW has not replied to any of my request or the Contractors request. I sent ARW a copy of the invoice, still no reply. Its now Dec 29, 2022 and no response from ARW. I would never recommend ARW to anyone.

    American Residential Warranty

    Date: 09/03/2024

    Thank you for taking the time to share your feedback.

  • Audrey J

    Date: 12/29/2022

    Audrey J

    Date: 12/29/2022

    Worse company I've ever had experience with. Called for service on my refrigerator on 11/1/22 still no service. On 12/27/22 received email about 2 options, (l) a buyout of $215 or (2) have another servicer to diagnose and repair unit. I opted for another servicer. on 12/29/22 received email stating not enough monies remaining on my contract to send out a technician. How can that be when I have not had any service. I am requesting my $55 back on service call for refrigerator and $55 back on dryer which also has not been repaired and also all my fees paid for monthly membership since I have not received any service. If this is not satisfied then I will seek legal action.****************

    American Residential Warranty

    Date: 01/31/2023

    Hi ******,

    Thank you for contacting ARW Home. Our claims department already spoke to you about your claim.  Someone will contact you shortly to address any other concerns. We appreciate your patience.

    Sincerely,
    ARW Home 

  • Shannon M

    Date: 12/09/2022

    Shannon M

    Date: 12/09/2022

    Unbelievable ************** Never experienced anything like this. Going on 3 weeks with no refrigerator..Why would a company sell a home warranty policy in an area where they have ZERO technicians? The sales pitch was all lies. This company is a complete failure.. Buyer beware. ARW is a ******** COMPANY That takes your money and provides NO SERVICE..CSR's are useless. Looking into filling a suite against them.

    American Residential Warranty

    Date: 09/03/2024

    Thank you for taking the time to share your feedback.

  • Sukenaha C

    Date: 12/07/2022

    Sukenaha C

    Date: 12/07/2022

    Don't Buy a Warranty Agreement for ARW . They will over charge you and not put in a service order . They will give you the run around

    American Residential Warranty

    Date: 12/21/2022

    Hi, Sukenaha. At ARW Home, we aim to provide positive experiences at all times. Is there anything we could do to make it better? Please call us at **************!

  • Julian B

    Date: 11/30/2022

    Julian B

    Date: 11/30/2022

    No matter number I call I am on hold for over an hour. Their email addresses are "no-reply" addresses except the customer service one and it does not answer. Tip: if you want someone to answer, choose "make a payment with a person".

    American Residential Warranty

    Date: 12/05/2022

    Hi ******,

    Thank you for contacting ARW Home. Our records indicates that your issue has been resolved. 

    Sincerely, 

    ARW Home.

  • Julio L

    Date: 11/30/2022

    Julio L

    Date: 11/30/2022

    This company gave false advertising when in media and when speaking to a representive to sign up. We were told an item under a claim would be fix or replaced depending on the issue. The price we paid monthly would cover the cost. We were not told (and it was omitted) they would only give you the bare minium if they had to pay out an item. When we called they gave us the run around and in the end, for our water heater was unrepairable- the pay out was ****** dollars- that does not even cover the cost of installation. Now after paying into this company we have lost money and will have to pay for a water heater on top of that!!!!

    American Residential Warranty

    Date: 12/05/2022

    Hi *****,

    Thank you for contact ARW Home. We apologize for the unfortunate experience you describe above. Our records indicates that you were contacted by a supervisor. Please do not hesitate to contact us should you have further questions.

    Sincerely,
    ARW Home

  • Michael S

    Date: 11/13/2022

    Michael S

    Date: 11/13/2022

    I have a policy with his company and I am being treated extremely poor. I filed a claim to find out that My replacement allowance doesn't come close to what I need to replace my appliance. They NEVER sent me a policy. The file was claimed 6 weeks ago and I have not received a check. This is without a doubt, the absolute worst business I have ever dealt with. I WANT MY MONEY! PERIOD!

    American Residential Warranty

    Date: 11/17/2022

    Dear Valued customer,

    Thank you for contacting ARW Home. Someone will contact you to address your concerns. We appreciate your patience.

    Sincerely,
    ARW Home

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