Business Profile
Extended Warranty Contract Service Companies
American Residential WarrantyThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
2.16/5 stars
Average of 329 Customer Reviews
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Review fromRonda T.
Date: 11/03/2022
1 starRonda T.
Date: 11/03/2022
************ We have been with this company since 2010. Since 2019 they have not done nothing for us. They keep giving us the run around with this one guy ******************* . NEVER CALLS NEVER SHOWS.Ronda T.
Date: 11/03/2022
Who really looks out for USAmerican Residential Warranty
Date: 11/08/2022
Hi *****,
Thank you for contacting ARW Home. Someone will contact you shortly to address your concerns. We appreciate your patience.
Sincerely,
ARW HomeReview fromTaaren H
Date: 10/31/2022
1 starTaaren H
Date: 10/31/2022
We are going to end up suing them. My father got a contract with them. His ac unit went out. Waited 3 weeks with no ac during the summer they keep saying the sent someone out. Ask for the company name to call them directly. Company said they never heard from that company. Called them they told them to go ahead and get work done from a company that would come out asap and that they would refund the money paid. My father got work done now ARW is giving them the run around. Shame on u guys . But we will take this to court and ask for more then what it would have cost if u just would have sent someone out to fix it. This company needs to be stopped. Too many of us are going through this.American Residential Warranty
Date: 11/07/2022
Hello Taaren,
Thank you for contacting us. Please send an email to ******************************************************* with information regarding your account including the address for the policy, claim number or account number and a contact phone number. Someone will contact you shortly after.
Sincerely,
ARW HomeReview fromPam W
Date: 10/27/2022
1 starPam W
Date: 10/27/2022
After looking at the contract versus what I was told on the phone when getting service, I decided I did not want to go with this company. I was also told that I would get the initial set up charge back if I decided to cancel service before 30 days. Seemingly, this company does not want to do refunds or cancel service when a customer is clearly dissatisfied! I have called 3 times to cancel service and get the first month fee back. The first time, I spoke with one of the reps that does the cancellations and she strongly tried to talk me out of cancelling and made me feel as if I did not have that option. The next 2 times that I called back, the reps hung up and did not attempt to call me back to say it was an accidental cut off (they have my phone number and could have called me back!) nor was I able to get anyone to answer on my 4th call. From reading some of the reviews, it looks like this company does not stand behind their contract terms nor the 30 day cancellation offer. If a company cannot accept a customer's request (good or bad), then they need to close. DON'T EVEN THINK ABOUT GETTING SERVICE WITH THIS COMPANY!!!!American Residential Warranty
Date: 11/01/2022
Hi ***,
Thank you for taking the time to leave a review. We apologize for the unfortunate experience you describe above. We will use your feedback to improve our business processes.
Sincerely,
ARW HomeReview fromLove W
Date: 10/24/2022
1 starLove W
Date: 10/24/2022
This place is horrible and scamming people out of money. They make it almost impossible to get any services done by having no email to contact them, no online account portal that actually works, and extremely long wait times over the phone of one hour to one hour and thirty minutes every time, to get people to have a warranty they have paid for and not give them any services on it, I called 3 times in one week to get one appliance serviced, was put on hold for over an hour each time and ended up being told they would call back and received no call back. When trying to set up an online account to contact them that way, it does not work. I called and asked how can I get service on my appliances and they said only by phone, then they put me on hold again with another extremely long wait time. They also renew warranties automatically by charging your credit card with no notification.American Residential Warranty
Date: 11/01/2022
Hi ****,
Thank you for taking the time to leave a review. We apologize for the unfortunate experience you describe above. We will use your feedback to improve our business processes.
Sincerely,
ARW HomeReview fromJenny V
Date: 10/24/2022
1 starJenny V
Date: 10/24/2022
****no! Stay away from them! I had them for almost a year until I needed to make a claim in April 2022 and the guy on the other end had said I no longer had an account with them then hung up on me. Well, since then they have have been taking out the money from my account since then, almost 1000 dollars. I've emailed multiple times and no response, been kicked of their site and called plenty with me being on hold for almost 2 hrs then hung up on. Stay away! Will not help but will take your money!American Residential Warranty
Date: 11/01/2022
Hi *****,
Thank you for contacting ARW Home. Someone will contact you shortly to address your concerns. We appreciate your patience.
Sincerely,
ARW HomeReview fromCrystal B.
Date: 10/22/2022
1 starCrystal B.
Date: 10/22/2022
Our water heater went out. I spent so much time on hold with this company trying to start and then follow up on a claim, only to have them say they couldn't get anyone to do the work for what they pay under the warranty. Their solution was to send me the $300 TO FIND SOMEONE MYSELF. The $300 was meant to cover travel, parts, and service so I'm not surprised no company was willing to take the job. They make it very difficult to NOT RENEW the plan. I have to cancel, even though I have not opted to renew. But again, I've been left on hold for will over 45 minutes total so far without resolution. The first call I had to hang up to go into my office. This one at 8am on a Saturday, they called me, when I finally got through to the department for cancelations it sounded like they were having a party or something, there was so much background noise. As soon as I said I needed to cancel, the phone call disconnected. Horrible customer service, not worth the money you pay for the plan.American Residential Warranty
Date: 10/28/2022
Dear Crystal Burn,
Thank you for taking the time to leave a review. We apologize for the unfortunate experience you describe above. We will use your feedback to improve our business processes.
Sincerely,
ARW HomeReview fromsharon L
Date: 10/16/2022
1 starsharon L
Date: 10/16/2022
RUN I am going on week 4 and still have no heat. I have been told by several people they would call me to let me know whats going on nope not a one. The one call I did get stated I had to pay out of pocket 260.50. and this was a company called AIG? ARW uses a middle man a company called ****** who uses a middle man called AIG. What the?and I still have no answers as to when I will have my heater fixed. I have been lied to, the phone hung up in my face,and switched from company to company for over a month. In the beginning I had to pay $55 up front plus my contract fee plus this $260.50 to a company I was never told about through another company ARW never called and told me about. Like I said RUN dont do business with American Residential WarrantyAmerican Residential Warranty
Date: 10/19/2022
Hi ******,
Thank you for contacting ARW Home. Someone will contact you shortly to address your concerns. We appreciate your patience.
Sincerely,
ARW HomeReview fromMichael K
Date: 10/10/2022
1 starMichael K
Date: 10/10/2022
Absolutely horrible! Won't cover what they say they will cover. We bought the service and Platinum Delux plan and they slipped in Caps after we paid them (it was a link in coverage letter). I found out on a Plumbing claim which cost $1,100 and they said their limit is $500 for the year. So, less then 2 months in and I have no coverage for the remaingin year. We tried to open a claim for our garage door which had a spring (explicitly covered on page under Section VI, Subsection 1, paragraph C, letter f) and claimed nothing is covered. I asked to speak with a supervisor and they refused. Even went as far as to say they keep talking until I hung up.Finally after being on the phone for 2 hours and 34 minutes waiting, bouncing back and forth between departs, they inform me I didn't get the package I asked for. Seems this "Top Package" left out the garage door opener so springs and tracks are not included.I'm waiting for my plumbing cash out check of $500 to arrive on Oct 21. As soon as I have it, I'll drop them. Very misleading, deceitful, unprofessional and rude company.American Residential Warranty
Date: 10/19/2022
Hi *******,
Thank you for taking the time to leave a review. We apologize for the unfortunate experience you describe above. We will use your feedback to improve our business processes.
Sincerely,
ARW HomeReview fromLester G
Date: 10/08/2022
1 starLester G
Date: 10/08/2022
They are worthless, I was put on hold for about 2hours and got them to shut me off no support and paid extra fee for my freezer and they transfer my refrigerator to my freezer when I had problems with the both of them, so please take heed ARW WILL NOT GET ANOTHER DIME FROM ME, THEY DON'T TREAT THEIR CUSTOMERS VERY WELL AND THEY DON'T *********** THE SAME DAY, LYING AND FALSE ADVERTISING ON TV DON'T GO THERE WITH ARW THEY ARE FALSE AND FULL OF S***American Residential Warranty
Date: 10/19/2022
Hi ******,
Thank you for contacting ARW Home. Someone will contact you shortly to address your concerns. We appreciate your patience.
Sincerely,
ARW HomeReview fromFrancisco V.
Date: 10/07/2022
1 starFrancisco V.
Date: 10/07/2022
When I buy the policy they promised they fix if they don't they will replace 2 years later they want to send me a check of $289 and that's it no fix no replace this company A R W is American Residential Warranty is fraud no goodAmerican Residential Warranty
Date: 10/19/2022
Hello *********,
Thank you for contacting us. Please send an email to ******************************************************* with information regarding your account including the address for the policy, claim number or account number and a contact phone number. Someone will contact you shortly after.
Sincerely,
ARW Home
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