We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Extended Warranty Contract Service Companies

American Residential Warranty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Extended Warranty Contract Service Companies.

Reviews

Customer Review Ratings

2.16

Average of 329 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Taiesha T

    Date: 07/26/2024

    Taiesha T

    Date: 07/26/2024

    **************** sucks! Please stay away! We called them in 7/22/24 to have our frig services and its now 7/26/24 and no contractor has contacted us. We have spoken to ***** and ******* customer service reps and they havent been helpful. You cant speak with a manager. We have had this service for over 10years and this is the 2nd time we have used it and its just terrible. This has been a waste of money and complete frustration. All my food has spoiled and all they keep doing is apologizing but that doesnt fix the issue.

    American Residential Warranty

    Date: 07/29/2024

    *******, we appreciate your feedback. We are currently investigating this claim and anticipate a swift resolution, as with the numerous other claims we have successfully resolved for you previously.

  • gary lisa M

    Date: 07/22/2024

    gary lisa M

    Date: 07/22/2024

    stole our money for a year and we made one claim they can't get the job done

    American Residential Warranty

    Date: 07/23/2024

    ****, upon reviewing your claim, we noted that although a technician had been scheduled, the claim was closed at your request prior to resolution. As the claim was cancelled upon your request, we will issue a refund for the *** paid to initiate the claim.

  • Rhonda S

    Date: 07/19/2024

    Rhonda S

    Date: 07/19/2024

    ARW has been wonderful! The claims representatives are amazing and make sure you understand the process from start to finish! Which is wonderful for new homeowners like myself! However I had an unfortunate event with the ac repair company trying to syphon unnecessary money out of me but the customer service rep ****** at ********************** thoroughly explained me my warranty rights thus leading me feeling confident and informed moving forward in my ac repair journey!

    American Residential Warranty

    Date: 07/22/2024

    We appreciate the five-star review, ******!

  • Loretta M

    Date: 07/17/2024

    Loretta M

    Date: 07/17/2024

    My elderly parent's ac went out on June 25. I called on June 26th to file a claim. Here we are July 17th and still no one from ARW nor a contractor has been out. I have called ARW 25 times since July 1st. The heat in my state has been almost unbearable.On June 25th, the day the air went out my dad had a pacemaker put in, I just knew this would be taken care before he came home but it was not. On June 28th due to the temp, my mom had a stroke and was in the hospital for 7 days. I started called on July 1 and I have been made promise after promise that the situation has been sent to the escalation department. They have sent the work order to 2 different contractors. The first contractor told me that they advised ARW that they do not work with home warranty companies. The 2nd company advised them they would need the work order along with some other documents. I was told that the forms had been sent but the office manager advised me more than 3 times that the paperwork had not been received. She also reached out to them and still as of today the paperwork had not been received.Each time I call I am given the same story by each of the reps that I have spoken to. I feel like this company is ripping people off of their money. They do not hesitate in taking the money for the service but doesn't provide the service requested.I have but fans and window units in parents home but I should not have had to do this. I feel like there should be some legal actions that I should take because of this ordeal.

    American Residential Warranty

    Date: 07/19/2024

    *******, we recognize your concern. After reviewing the filed claim, we found that the technician informed our clients that he could not diagnose the issue due to the ** unit being frozen. He requested that your parents contact him directly after the unit has thawed. Should you have any more questions or concerns, please don't hesitate to contact us.

  • Catherine H

    Date: 07/17/2024

    Catherine H

    Date: 07/17/2024

    So far Im not having a good experience with ARW and dont know if I would recommend them to anyone.My refrigerator and freezer stopped getting cold almost a week ago.They were notified,a tech came out soon after that and now its been 3 days later and ARW hasnt reached out to them or myself! Theyre still waiting to figure out what theyre going to do with my refrigerator! Every time I call them to find out what the problem is they tell me to give them 24hrs Meanwhile all my food has spoiled and I have had to keep my medicine on ice in a cooler.This has been a very frustrating process,I dont like hunting down people after I have paid for services and get treated like this.I believe Ill be in search of another warranty company after this is resolved

    American Residential Warranty

    Date: 07/22/2024

    *********, we recognize the frustration that the delays in addressing your claim have caused. An investigation has been initiated to prevent such issues from happening again. We acknowledge that a resolution has been proposed and you have accepted it. We extend our apologies for the inconvenience this has caused.

  • Cecelia C

    Date: 07/17/2024

    Cecelia C

    Date: 07/17/2024

    This is the worst warranty company ever. Used them once & they said they couldn't fix my washer. They gave me $ 300. This time I called for a clogged sink & was told someone would get back to me in ***** hours. Meanwhile I can't use my water because the sink won't drain and I will have a flood. I call customer service they referred me to claims. Waiting on line now about 1 hour and claims told me to call customer service so I could use my own technician. They just switched me back to to claims again. I am now going to call my own tech & have to fight with them later to pay.

    American Residential Warranty

    Date: 07/18/2024

    *******, we recognize your frustration due to the increased call volumes resulting in longer hold times. We have confirmed that your calls did not reach our claims department, but a claims agent will be in touch to assist with your request. Upon reviewing your previous claims, we determined that the buyout amount you accepted falls within the liability limits for that specific claim.

  • Michael B

    Date: 07/15/2024

    Michael B

    Date: 07/15/2024

    This place is a rip off been paying for nothing first time I needed a repair they took my money and never sent anyone tried to get a refund for service call after being passed around for 4 hours still didn't get my refund or a tech

    American Residential Warranty

    Date: 07/18/2024

    *******, we apologize for the delays you've encountered and are committed to rectifying this situation. You can expect a follow-up from us within the next couple of days with a resolution.

  • Katrina H

    Date: 07/15/2024

    Katrina H

    Date: 07/15/2024

    ARW took my $100 service fee and email saying they was unable to find a services for the Pluming Stoppage repair. Requested that i find a service and they would reimburse me. I found a service and the repairs was done. However, ARW denied the claim.

    American Residential Warranty

    Date: 07/18/2024

    *******, upon reviewing your account, we have determined that the reason for denial is consistent with the plan's terms and conditions, which were provided to you when you enrolled in the plan. While we recognize this is not the outcome you desired, the terms and conditions have been adhered to.

  • Michael S

    Date: 07/08/2024

    Michael S

    Date: 07/08/2024

    The whole process was very easy, The waiting time was longer than expected when making the initial claim. The plumber was very courteous, he explained everything he did so that I could understand.

    American Residential Warranty

    Date: 07/09/2024

    *******, thank you for the five-star review. We apologize for the wait time and are actively working to improve it.

  • Christina R

    Date: 07/08/2024

    Christina R

    Date: 07/08/2024

    I left Achosa Home Warranty just to try something different. I was lied to by the sales person from ARW about how much my service fee was. Trying to get someone on the phone is horrendous!!!! I will be going back to ****** where I had zero issues and had the best customer service.

    American Residential Warranty

    Date: 07/09/2024

    Thank you for your review, *********. All our calls are recorded, and the plan documents are dispatched, providing you with the details of your plan and the payment amounts.

American Residential Warranty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.