Reviews

Review Details

• Review fromLisa E

  Date: 07/17/2024

  1 star

  Lisa E

  Date: 07/17/2024

  I purchased a Rescue Pro Bundle on July 6, 2024 for $169.99, which included an order discount of 10%, shipping charges, and taxes. I received no communication after the order confirmation email. I began emailing the company on July 15, 2024 asking the status of my order, GR571085. I received an automated email response stating my request had been received and is being reviewed by our support staff. I continued to email and ask the status of my order three times, receiving the same my request was being reviewed by support staff email. I called the customer service number and the recording saying I could leave a message, and they would call me back; the recording said the best way to contact them was by email. What a joke! I received an email response finally yesterday, July 16, 2024, to my initial request of being told the status of my order. In the email, from ****, she apologized for the delay, said they are still processing and fulfilling the shipment of my order. Totally ridiculous and unacceptable!! I have never received such terrible customer service! Their lack of communication with their customer is ridiculous; especially after charging my card immediately when the order was placed. It should have been charged when and if the order shipped. I responded with an email on July 17, ******************************************************* credit my credit card with the full amount charged. I feel as if Ive been taken advantage of by this business!!

  Rescue LLC

  Date: 07/18/2024

  Hi ****, 
  
  I apologize for the inconvenience and frustration you've experienced with your order. I understand how upsetting this situation must be, especially given the lack of communication and delay in processing your order.
  
  I will escalate your order immediately. Please let me know if you haven't received your shipping information within the next ***** hours. We are committed to resolving this issue promptly and ensuring you receive the service you deserve.
  
  Thank you for your patience, and please feel free to reach out if you have any further questions or concerns.

• Review fromSteve W

  Date: 07/15/2024

  1 star

  Steve W

  Date: 07/15/2024

  Purchased 11 days ago still no update customer service of know help at all and cant even contact customer service for help worst experience ever cant even track my order and you had no problem taking my money next call to credit card company

  Rescue LLC

  Date: 07/16/2024

  Hi *****, 
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
  
  According to our records, your order is currently in transit, and here is your tracking link for reference **********************************************************************************************************. If there is no movement on your order within ***** hours, please let us know so we can escalate your order.
  
  We apologize for any inconvenience this may have caused.

• Review fromWilliam B

  Date: 07/13/2024

  1 star

  William B

  Date: 07/13/2024

  Only got part of my order emailed several times without a response this company has the worst customer service out there do not order from them

  Rescue LLC

  Date: 07/15/2024

  Hi *******,
   
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
   
  According to our records, a replacement has been requested for your missing items. We apologize for any inconvenience this may have caused. We will send you your missing dunk tank and send you another email once your tracking information is ready.
   
  Thank you for your patience and understanding.

• Review fromTimothy P

  Date: 07/12/2024

  1 star

  Timothy P

  Date: 07/12/2024

  Took them forever and a day to ship my order, although when they finally did ship it, it arrived quickly. Absolutely horrible customer service. Limited replies to emails, my order was short 2 dunk tanks I was asked to take a photo of the items that did arrive and send it to them which I did, then they went radio silent. They lie on their website about calling, but when you do you get a recording basically saying we cant take your calls right now but email us and well be happy to help. Hello McFly, if you were answering your emails I wouldnt be calling. I see a lot of people are having the same issue about missing the dunk tanks, so it seems they dont have any, or the workers in shipping arent up to snuff on their job, just like customer service.

  Rescue LLC

  Date: 07/15/2024

  Hi *******, 
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
   
  According to our records, a replacement has been requested for your missing items. Here is your new tracking information ***********************************************************************************************************
  
  We apologize for any inconvenience this may have caused. We will send you your missing dunk tank and send you another email once your tracking information is ready.
   
  Thank you for your patience and understanding.

• Review fromKim F

  Date: 07/10/2024

  1 star

  Kim F

  Date: 07/10/2024

  Do not order from here!!! Placed an order on June 9th and paid for the next day shipping. I did not receive my order till July 9th. I had to contact them several times to find out where my order was and kept getting the run around. When i asked for my order to be cancelled I was ignored. When we received our order it was missing two items. I have tried to contact customer service by email and by phone. The phone goes right to voicemail and no reply yet from customer service. This has been the worst experience I have ever had purchasing something online. If i do not get a response by end of day i will be filing a formal complaint.

  Rescue LLC

  Date: 07/11/2024

  Hi ***, 
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide. It's incredibly frustrating to pay for next-day shipping and end up waiting an entire month for your order, only to receive it incomplete. The lack of communication and response from our customer service is unacceptable. Your time and patience are valuable, and we're sorry for the hassle you've endured.
  
  We've taken care of this. We will send you your (2) missing items and another email once your tracking information is ready.
  
  Thank you for your patience and for bringing this matter to our attention. We truly value your support and look forward to serving you better in the future.

• Review fromDana G

  Date: 07/04/2024

  1 star

  Dana G

  Date: 07/04/2024

  I placed an order on June 17, 2024. I still have not received my order. I have reached out to the seller. I am very disappointed and requested a refund. I haven't received any response and would like a refund to my credit card.

  Rescue LLC

  Date: 07/05/2024

  Hi ****, 
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
  
  According to our records, the estimated delivery date for your package will be on or before 07/08. Here is your tracking info for your reference **********************************************************************************************************
  
  Again thank you for being a valued customer, and we appreciate your patience during this time. We apologize for any inconvenience this may have caused.

• Review fromNancy W

  Date: 06/28/2024

  1 star

  Nancy W

  Date: 06/28/2024

  Do not order from this company, they lie and do not ship your order! I ordered this on June 4th for Father's day and still have yet to receive my order. I have written the company and did get a response that they were behind and my order was coming. They sent an order slip with no tracking and it has been another 10 days. They have lied and have been very shady. I had to write my credit card company to get my money back because they refuse to send the product or refund my money.

  Rescue LLC

  Date: 07/02/2024

  Hi *****, 
  
  Im so sorry for the experience youve had. I want to assure you that your order was successfully received on 6/28. Here is the link for your reference **********************************************************************************************************
  
  I understand your frustration and disappointment, especially since this was meant to be a Father's *** gift. We are committed to resolving this promptly and ensuring you receive your order.
  
  If you did not receive it, please check with your local postal service or any neighbors who might have received it on your behalf. If you still cannot locate your order, please let us know so we can assist you further.
  
  
  Please let us know if there is anything more we can do to assist you.Thank you for your patience and understanding during this time.

• Review fromPeter V

  Date: 06/26/2024

  1 star

  Peter V

  Date: 06/26/2024

  I ordered a brush on June 8 and never received my order. I tried 3 separate times to contact the vendor and request a replacement but never received a response.

  Rescue LLC

  Date: 06/27/2024

  Hi *****,
  
  We deeply apologize for the inconvenience and frustration this has caused. Your experience is not reflective of the service we strive to provide.
  
  According to our records, your order was successfully delivered on June 11. Here is the link for your reference **********************************************************************************************************
  
  If you did not receive it, please check with your local postal service or any neighbors who might have received it on your behalf. If you still cannot locate your order, please let us know so we can assist you further. We apologize for any inconvenience this may have caused.

• Review fromShelley E

  Date: 06/25/2024

  1 star

  Shelley E

  Date: 06/25/2024

  I ordered from Grill Rescue on June 7th, my credit card was charged the same day. I have not received my products nor can I track a package through their website. When entering the order number provided in my confirmation email, the track order option states cannot find order. I have emailed four times with no response, even though their website states they have a response speed of 1-2 hours. I also tried to call their customer support and received a recorded message that states they cannot answer the phone as their phone service is very limited. They request that you send them an email that will be answered much quicker. I have disputed this charge with my bank and hope to receive a refund for this fraudulent charge. DO NOT ORDER FROM THIS COMPANY! SCAM!

  Rescue LLC

  Date: 06/27/2024

  Hi *******, 
  
  We sincerely apologize for the inconvenience and frustration you've experienced. Your order should not have been delayed, and we regret the lack of communication. We are escalating your case and will ensure your order is shipped today.
  
  Thank you for bringing this to our attention, and we are committed to making this right.

• Review fromRosetta P

  Date: 06/25/2024

  1 star

  Rosetta P

  Date: 06/25/2024

  I saw advertising saying order by June 6, **24 and receive for Father's **** My son also saw it advertised on *** where they show different products. After placing the order I have emailed several times with only getting a basic reply that they were sorry they were behind in production and I am getting moved to priority shipping. It is June 25th and still no product or contact from the company except for the basic reply. The phone number listed here says their phone support is very limited but to email them at hello@grillresuce.**m and they respond in a timely manner. My opinion they do not respond in a timely manner and if they do it is a basic reply. I emailed and asked for a refund and they never responded to that email. I have disputed the charge with my CC.

  Rescue LLC

  Date: 06/27/2024

  Hi *******, 
  
  We sincerely apologize for the inconvenience and frustration you have experienced. We understand how disappointing it is to have not received your order in time for Father's **** especially after seeing the advertisements and trying multiple times to get a response.
  
  Our team has been working hard to catch up with production delays, and we regret that our communication has not met your expectations. We are pleased to inform you that your order is scheduled to be delivered on 07/01.Here is the link for your reference
  **********************************************************************************************************
  
  Thank you for your patience, and we truly appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out again.