We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Grill Cleaning

Rescue LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grill Cleaning.

Reviews

Customer Review Ratings

1.09

Average of 67 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tracy D

    Date: 06/24/2024

    Tracy D

    Date: 06/24/2024

    Absolutely horrible experience. Ordered a $75 grill brush on June 10 for Fathers Day (which is now marked down to $39.99, btw). Never received the brush. Today is 6/24two weeks of waiting and it still hasnt even shipped, even though it was advertised as ready to ship for Fathers Day. When I asked for a refund (easy to do since it hadnt been shipped) I got the runaround and was asked how about a 10% discount instead? WOWno thanks. Now customer service is no longer even answering my emails. I followed up with my bank and disputed the transaction since Rescue cant be bothered. Im genuinely angry that my time has been wasted and *** had to stress this instead of focusing on the things that genuinely deserve my attention. What a stupid hassle this has been. Thank god my bank is taking care of this. I definitely do not recommend you buy anything from these frauds. Btw, ******* positive reviews on their website??? I should have KNOWN what liars and frauds they are. Buyer beware. Also notice they only respond to registered complaints, not reviews. And there are a LOT of complaints.

    Rescue LLC

    Date: 06/27/2024

    Hi *****, 

    We deeply regret the frustration and inconvenience you've experienced with your order. We understand how upsetting this situation is, especially with the expectation of having the brush for Fathers Day and the subsequent issues with our customer service.

    To help resolve this matter promptly, could you please provide us with your order number? We will escalate your order immediately and ensure it receives the highest priority.

    Again, we sincerely apologize for the trouble you've gone through, and we appreciate your patience as we work to make this right. Thank you for bringing this to our attention.

  • Brenton S

    Date: 06/22/2024

    Absolute terrible customer service. Dont expect any help since you cant get in touch with them. No phone and emails seem to be answered by a bot. Lost my package 2 weeks ago but charged me for it and I have yet to receive it or have any help in correcting the matter.

  • Rhoda R

    Date: 06/18/2024

    I placed my order for two brushes on June 8th. Paid for the gift box too (hoping to get it before Father's **** total $126.94. I am still waiting for my package. On the 13th I requested a status update. Received a response from **** with a tracking number. The tracking number she gave me wasn't correct, that item was sent to an address in the state of ******** and I live in **********. On the 17th I notified them about this error and its the 19th and still waiting for a response. Poor customer service.

  • PIERPAOLO R

    Date: 06/13/2024

    I am incredibly frustrated with this company. I placed an order in mid May. The shipping company that they use to deliver the products lost the package. I have been trying to get someone to process a refund as I will never receive a package that I paid for. I sent numerous emails that went unanswered despite repeated requests, including an email that contained a copy of the email sent to me by the shipping company's investigator acknowledging the loss of the item while in their possession. I really wanted to support this company because of the ethos that they purportedly represent, but the experience I have had has been an exercise in frustration. I don't know if its a culture of silence perpetuated by being overwhelmed by supply and demand issues, but now I am out over a hundred bucks and they do not have the decency to even respond or provide some explanation. It always feel like a runaround. Its a shame as I would have been receptive to an explanation of present difficulties. Spend your money elsewhere.

  • Caylem M

    Date: 06/13/2024

    No communication for over a month after order and ignored my request for a refund, telling me to be patient.

  • Cynthia M

    Date: 06/04/2024

    Very disappointed ordered 5-23-24 on 6-2-24 I emailed them as I couldn't find a phone number anywhere (not surprised) they took the money and didn't send tracking so I inquired via email only to be told they couldn't ship(but didn't inform me of that and took my money on 5-23-24) that it was on back order till mid June. Thats too late I told them as it was a gift I was purchasing the items for. I requested twice via email to cancel and no response so I filed a dispute with PayPal to get my money back. BUYER BEWARE NOT a good company in my opinion VERY disappointed.

  • Cathy K

    Date: 01/11/2024

    Ordered Nov. 14. Money left my account Nov. 28. It was to be a Christmas gift. It's now Jan. 11 and still no delivery. Many attempts to find where it is in transit (never an answer) or ETA. They just say it's "en route" we will "escalate" your order. Buzzword. I asked for them to escalate a refund, but was told I had to receive the order first. Then ship it back to them. Meanwhile they have my money and I have nothing. I better not be "accidentally" in a replenishment of brushhead scam as I've read about in these complaints! I ordered a bundle. THATS ALL! GR415177. Also, fishy about where it's coming from...told originated in **, but faux tracking says Ecommerce in ILL, but company is in *******??

  • Kyle S

    Date: 10/11/2023

    I also had an issue with extremely late shipping with my initial order. I then started receiving extra grill brush heads and I requested them to stop and I didnt want anymore. Somehow I got signed up for an auto ship order, but it took me 3-4 times to finally make contact with them to stop the order. Im not ****** impressed with the product to begin with. It seems very expensive for what it is when you can purchase another brand for a fraction of the price.

  • Jessica D

    Date: 07/16/2023

    Jessica D

    Date: 07/16/2023

    HORRIBLE Company! Placed an order for Father’s Day on JUNE 6th, 2023 & didn’t receive the order until JULY 14th, 2023! They even sent out an email asking people not to give them bad reviews on Facebook (before the order was ever even shipped) because they were doing their best to get orders out. They should have let people know how long it would actually take to receive their orders or mark their items as sold out, once they reached the limit of what they could keep up with.

    Rescue LLC

    Date: 07/27/2023

    I agree with you that we should have been proactive with the delays.  We thought we were going to be able to catch up, but had a snowball of orders that we could not keep up with.

    We have added more staff in every department to handle any increases we will have in the future to avoid this.

    Your review is heard and understood completely.  

  • Hayes W

    Date: 07/13/2023

    Hayes W

    Date: 07/13/2023

    This company has a lot to learn about customer service. I ordered on 6/12 as a gift, based on stated shipping arrival of 5-7 business days I expected it the next week. After multiple emails reassuring me that it would be "slightly delayed", "arriving in the next few days" , "arriving shortly" I called BS and told them to just be honest. To their credit, they did throw in a choice of free item, but it still didn't arrive until 7/15, over a month from order date. To make matters worse, they use DHL which is horrible about updating tracking so I had no idea where the order stood. The product is a good one based on previous experience, but gaslighting about arrivals instead of just being honest about delays is a terrible customer service strategy. I thought I was doing them a favor ordering directly, but if I ever order again I will order from Amazon and have it in 2 days with no nonsense.

    Rescue LLC

    Date: 07/27/2023

    Hello,

    Thank you for your honest review and constructive feedback.  We agree with what you're saying and have made improvements to ensure we don't have customers with negative experiences in the future.

    I personally apologize for the experience you had and am actively working toward better processes.

Rescue LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.