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Business Profile

Searchers of Records

Click Search LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the offer of 3 days searching w Click Search for .99 cents. Then I cancelled that same night because I couldnt find what I was looking for. That very next day they charged me **** twice and 5**** for a months service..none of which I agreed to. Now I contacted them immediately.n they promised me a full refund..n that was on 8/28 n I havent received anything except empty promises to pay

    Business Response

    Date: 09/27/2022

    We see that you were charged $.95 then $9.95 for cancelling the service.  There are no additional charges associated with this email address.

  • Initial Complaint

    Date:09/24/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 23 2022 I used this company once for a prank caller ID. It was supposed to be a trial period for $0.98. This place started with a charge on my bank account for $86.87 then again for $89.85 then $9.95 putting my bank account in the red after $90.00 overdraft charges. All in one day. Also within minutes of using the search I emailed them to cancel my account/subscription every thing. I'm a disabled person who lives on a fixed income. I can't afford this. I want them to put the money back. And pay the overdraft fees.

    Business Response

    Date: 09/26/2022

    After further review, we see that you searched the number, which is included in the $.95 trial period.   Your were presented with a notification that this number was owned by an individual whom we have a full detailed comprehensive report available on the individual, you then purchased the detail person report and detailed number/ownership report.  For this reason, per our refund policy, you are not eligible for a refund.  Your subscription was immediately cancelled when requested.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 9, 2022 I used clicksearch. The results were incorrect & I was dissatisfied. On Aug 10, 2022 I cancelled with them over the phone and was told redund would take 3-5 business days. Since that date I've contacted them several times per week via phone and email. I got the same response every time I call - that request has been forwarded for immediate processing or the request is being worked on.There was a person (*********************) that was returning my emails, but that has stopped as well. They took my money with no problem and will not return it.

    Business Response

    Date: 09/23/2022

    For further assistance to rectify this issue, please reach out to; *************************************************.  

    Customer Answer

    Date: 09/29/2022

     
    Complaint: 18058039

    I am rejecting this response because:

    I reached out to company twice via email as they noted in response to my complaint with no reply from *************************************************.

    This is the same method they've been doing since the beginning. Very unprofessional company, basically stealing money.

    Sincerely,

    *************************

    Business Response

    Date: 10/11/2022

    We apologize that you are not completely satisfied with your search results.  However, you performed 2 separate premium phone searches and purchased the detailed reports for each.  I do see that there was a glitch with the cancellation fee that day and you were incorrectly charged 2x which I have issued both refunds in full.   Per the refund policy, you are not eligible for a refund for the 2 detailed reports.

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/3/2022 I was told by the company site that I would not be charged for free trial so I put my card info into system then I was charged ***** and 4 .52 cents I called company and was told my refund would be on acct within 3 days its been over two weeks and Im still getting the same 3 business day c***

    Business Response

    Date: 09/16/2022

    Hello, we apologize for the confusion, however, we do not offer a "free" trial period.  The $4.95 was for a 3 day period of unlimited teaser searches.  As our refund policy states, you are not eligible for a refund for the trial period.  We hope this clarifies any questions you may have.  Thank you!

  • Initial Complaint

    Date:09/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Begining of aug my refund was suppose to be put back on my card still nothing. And customer service cant transfer allowing you to speak with someone else. Refund **** is email only.

    Business Response

    Date: 09/11/2022

    We apologize that you are not completely happy with your searching, however, after further review, you are not eligible for a refund as you purchased and received a detailed downloadable report on the number you search which provided all of the information.  Per our refund policy that you can visit here: https://clicksearch.us/refund-policy, you purchased the report and received the report.

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased .95 cent 3 day trial 8-22-22. Looked up number. Found no information. Checked bank account, was charged $59.95. Called not 2 minutes later. Cancelled all transactions. Was then charged $9.95. Received e-mail stating refund accepted will receive in 1-3 business days. Called again, and e-mailed on 8-25-22. Was told refund is expedited. Would be in account. E-mailed and called numerous times since. Still no refund to my bank account. I have been in contact with this company every day since 8-25-22. Was told yesterday 9-7-22 that billing department issued my refund. They did not. This company seems fraudulent. All I want is my money refunded. I would also like to warn anyone, Do Not Use Clicksearch. Always , same story, different day. Thank you.

    Business Response

    Date: 09/08/2022

    we apologize that you are not satisfied with your search results, however, we see that you performed a number search, then requested a detailed report of the number.  Per the refund policy, since you purchased a downloadable detailed report, you are not eligible for a refund.  Your subscription has been cancelled as requested.

  • Initial Complaint

    Date:09/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled the service within 24 hours and they immediately started putting charges of $9.95 daily for a total of $176. Have received several emails saying my refund is being processed and it will take 3-5 business days. It has been since July25 so it is definitely passed the 3-5 business days. They have stopped answering my emails.

    Business Response

    Date: 09/06/2022

    I would like to offer my sincere apologies that you are not completely satisfied with your search results.  I see that you purchased a detailed phone & person report which you downloaded.  One of the reports was $59.85 for the detailed ownership phone number search and the detailed person report was $86.87.  Per the refund policy, since you received detailed and a downloadable report for each item searched, you are not eligible for a refund. 

    Customer Answer

    Date: 09/06/2022

     
    Complaint: 17921693

    I am rejecting this response because:
    No where on their sight do they say that I will be charged for each individual searches. Also on July 19 there are 3 additional charges of $9.95 which was after the account was closed.
    Sincerely,

    *****************************

    Business Response

    Date: 09/09/2022

    Please visit our terms of service page: https://clicksearch.us/legals  under the section "Clicksearch refund policy" as confirmation that if the services are used, you are not eligible for a refund.

  • Initial Complaint

    Date:09/04/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug. 2nd I was on click search and I signed up for the 1 day trail which was $0.95 and after running a search it then prompted me saying that it was so much more to open up the other reports, I denied and said to myself this is a scam, so I immediately went and canceled my subscription. I then emailed the customer service representative to make sure that I had canceled. I received a email saying that yes it was canceled and it specified in the email that I would not have or see anymore charges on my account. Well 2 days later there was a charge for $9.95, angry I sent a email saying that I was told that my subscription was canceled and no more charges would appear. No response after 3 days so I emailed the same person who had confirmed the cancelation previously. They emailed me back saying that I would receive a refund in 1 to 5 days 10 yes 10 days later no refund yet. Emailed the same person again, this time I was given a apologie and 1 to 3 days for my refund, That was on August 16th and I still have yet to receive it. I would not recommend using this site ever sounds like people are seeing more charges then they approve. Company is definitely a fraud and steals money

    Business Response

    Date: 09/19/2022

    The trial period is for 3 days.  We apologize that we did not have the information you were looking for, but we strongly suggest to check back for updates.  In the meantime, per the refund & cancellation policy, if the subscription is cancelled during the 3 day trial period, there is a $9.95 fee imposed.  You can visit the refund policy page here:  https://clicksearch.us/refund-policy

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never used this app ! I was charged ***** and looking @ complaints "FRAUD"

    Business Response

    Date: 08/31/2022

    We apologize for the issue at hand, however, we do not see that you reached out to us to cancel or request a refund.  I have located your account with your name and cancelled the subscription.  You will no longer be billed.

    Customer Answer

    Date: 09/01/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/30/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a one time search for .95. Immediately after purchasing that I received to back to back charges from them for ***** and *****. I immediately called and cancelled and asked for a refund. They said I would be fully refunded in 1-5 business days. Never received it. Called back and was told it would be escalated. Never received it. Got charged an additional ****! Emailed them again requesting my refund plus the additional ****. They responded that they put a tracer on my refund and to let them know when I receive it!! Still no refund. Called and was told that they gave the account to the ************** for immediate disbursement!! Just all a run around while they keep your money!!

    Business Response

    Date: 08/31/2022

    We apologize you are not completely satisfied with your results.  I see that you searched a particular person and received a detailed downloadable pdf report with all of the information available for this individual.  If you would like, I can email you the report again for your confirmation. 

    The purchase of this detailed person report is the $86.87 fee which is non refundable per the refund policy.  For further assistance, please reach out directly to: ************************************** for further discussion.

Click Search LLC is NOT a BBB Accredited Business.

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