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Business Profile

Searchers of Records

Click Search LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 150 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid .95 cents to look for my phone. Said it was in **. Aand it was in **. Then when I tried to cancle subscription it immediately tried to charge my card $70!

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertisement claimed .95 for 3 day free trial. I was immediately charged ***** to my card. Once I realized this wasn't what I was looking for I canceled within 3 minutes. So much for the .95 - 3 day trial.

  • Initial Complaint

    Date:05/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May3,2023 I was charged $200 by clicksearch.com for a subscription after I cancelled the trial subscription i was charged without my permission notified them they states I would get a refund in 1-5 days I and did not get a refund

  • Initial Complaint

    Date:05/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-10-2023 I paid .95 cents for 3 days that was supposedly full access for 3 days..then if you did not cancel..you would be charged ***** I did one phone number search.. in which I knew the owner of the number.. it came back all wrong information..was not tge owner of the phone and did not locate the phone period..then immediately charged me $70.58 ..I ha called the number.. it says email support.. I have emailed 3 times for a refund and to cancel with no response

  • Initial Complaint

    Date:05/02/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-21-23 I did a phone reverse lookup with clicksearch for $4.95. After I got the results and realized it wasn't even correct I called ClickSearch and told them their service wasn't even worth the $4.95 and I wanted it canceled. Within a couple of hours I signed into my bank account and they had charged me $4.95 plus $89..85 and I was floored. I have called emailed them over a dozen times and I get the same response "someone will be in touch with you shortly!" Which they never do. Now there isn't even a live person to talk to. I am a single mom and caregiver of my dad whom is an 81 year old ******* vet. It is also his account. they didn't just take $89.95 from me without consent but they ******** our account where I was charged several times from my bank. This is absurd and someone needs to do something about it. They put me, my dad, and my boys in a finacial situation that has made my boys do without. I believe there should be a legal punishment for their company. Justice needs to be done. Thank you *************************** **********

  • Initial Complaint

    Date:04/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several requests of Click Search to delete my information and my husband's information from their public data search site. They have not responded. I hired a privacy company to have our data deleted, but Click Search refuses to honor their request. My husband, a clinical psychologist, has recently been threatened by an unstable patient. It is imperative that we remove our personal data from sites such as Click Search. My understanding is that legally we have the right to request removal of our information. Please help us

  • Initial Complaint

    Date:03/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Click Search is just a scam!I agree to A $4.98 charge and was billed $104.98. The search I made one attempt at was false information.

  • Initial Complaint

    Date:03/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 03/26/2023 Amount I agreed to. $****. Amount they charged me $224.38 I went online to search for my friends lost phone. I found clicksearch and they offered a **** three day trial to search for a phone. They came up with an owner of the phone, which was incorrect. I clicked on the actual phone search button which didn't work. They sent me a pdf of the supposed name of owner. At no time did they notify me that there would be charges for clicking on any other buttons. Within minutes of my paying for the **** trial they put 3 more charges on my card. I inquired about it that same night and they responded with the following. You signed up for Clicksearch for a Phone search cost $**** and for the following subscriptions: $59.85 - PDF Download $89.85 - People Search $69.63 - Enhance Phone locator If you have other questions, just let us know and we will be happy to help.I demanded a refund and informed them that I did not authorize those charges. This was the response to my demand for a refund. ***************************** (ClickSearch)Mar 28, 2023, 16:06 EDT Hello, Thank you for contacting Click Search! After further review of your request, we have determined that you are not eligible for a refund as you used the services and received the information. I am attaching the information that you received for your records.Per our terms of service, if the service is used and information is received, you are ineligible for a refund. You can review our terms of service here: **************************************** Thank you and have a great day!These people need to be shut down. There are numerous complaints online as well as wuth the better business bureau for the same thing that they did to me. They are refusing to refund my money. I have reported them to the attorney General of ******* and the ftc and consumer protection as well as here on BBB. They did not show any page for a transaction to be completed for any amount except the original amount of **** and at no time did they say they would charge more for anything. They just stole my money. In addition they did NOT deliver what was originally promised so i want a TOTAL refund. And I want them investigated for fraud and convicted.

  • Initial Complaint

    Date:03/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/23/2023 The charge was (copy my message Supposed to be **** and 7 days free.Citi Alert: A $94.80 transaction was made at CLICK SEARCH LLC ********************* ****. View details at citi.com/citimobileapp.Cancel and refund!---------------Your request (******) has been updated. To add additional comments, reply to this email.***************************** (ClickSearch)Mar 24, 2023, 15:43 EDT Hello, Thank you for contacting Click Search! After further review of your request, we have determined that you are not eligible for a refund as you used the services and received the information. I am attaching the information that you received for your records. Per our terms of service, if the service is used and information is received, you are ineligible for a refund. You can review our terms of service here: **************************************** Thank you and have a great day! ***************************** Mar 24, 2023, 14:10 EDT You just charged me this. It was supposed to be **** and 7 days free.Citi Alert: A $94.80 transaction was made at CLICK SEARCH LLC ********************* ****. View details at citi.com/citimobileapp.Cancel and refund!------------------Submitted from: ******************************************* This email is a service from ClickSearch. Delivered by Zendesk [DL80YD-LXKVX]--My given name is *******, I go by ****************** a refund

  • Initial Complaint

    Date:03/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/22/23 I requested Click search to perform a phone tracker as I had lost my phone. The Clicksearch ad indicated the charge was .95 cents. for the service along with free 3 day subscription & if I cancelled within the 3 days I would not be charged. I agreed to the .95 cents tracking charge & sent an email on 2/22/23 cancelling the subscription. I checked my bank & was charged $69.63, $9.95 plus the .95 cents on 2/22/23. I received an email from Clicksearch on 2/22/23 confirming receipt of my cancellation request & that I would not be charged but in fact I had already been charged. I contacted Clicksearch requesting immediate reimbursement & was told their billing **** would respond which they have not reimbursed me to date. I've called them at least 5 times with no reimbursement to date. Today I received an email indicating I had been provided the services so no reimbursement will be issued. I never requested a background check only a 1x tracker my phone.I am requesting reimbursement of the $69.63 & $9.95 charges as I live on social security income only & this has been a hardship on me. I've had to pass up on some medicines due to their charging my card without my permission.

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