Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase o. 2/5/23 of 99 cents. I was then charged 4 more times. Almost $300 in total. I contacted customer support the next day and was promised a full refund. It has been a month and a half. Countless emails and phone calls. I'm told I will be issued a refund and someone from billing will contact me. Yet either has actually happened.

  Business Response

  Date: 03/21/2023

  After further review of your complaint, we were able to determine that you performed a phone search and was provided a notification that a detailed downloadable pdf report was available on the number searched that provided more information, persons name, aderess, etc..  You purchased the report for $59.85 and received the report via email.    From the persons report, you purchase a full comprehensive report which provided additional information regarding the persons background.  You purchased this report for $86.87.  Your were billed the premium person subscription, however, in good faith, we refunded you the $89.85.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased both reports. Also, since you cancelled within the 3 day trial period, a cancellation fee of $9.95 was imposed, however, we have refunded that also.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ****************************************

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was due a refund from click search for $68 I have called 10+ times since mid February and they keep promising to send it always referring it to the billing department today they put me on hold so long the call actually dropped when I read the reviews they were terrible. These people should not be in business.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Said it was a 3 day free trial for .95 if you canceled within the 3 days you would only be charged the .95 cents. I cancelled it the same day I that I started the free trial because it wasnt what I thought it would be. The same day I signed up for it they charged me 5 times once for the .95 and 3 charges for ***** and one charge for *****

• Initial Complaint

  Date:03/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since the 24th of February I was told numerous times in the same email by the same person and other people that I would have my refund they charged me $89, $69, $9.95,$.95 also they don't show the $89 charge on their website and or the employee has not mentioned it to me yet I have all the emails I have all the screenshots and I will be going further with this

  Business Response

  Date: 03/17/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. You purchased the premium person search for $89.85. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************
  

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes someone had got my bank information and used it for something to do with clicksearch and I have sent numerous emails to clicksearch they have told me that my money shows that it has been refunded but I still havent received my 175 dollars back yet and its been over a month and now they will not answer my phone calls at all anymore I just want my money back

  Business Response

  Date: 03/15/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************
  
  
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19596104
  
  I am rejecting this response because:you all have already told me that you was going to refund my 175 dollars and I did not do the transaction with you all some got my debit card information and done it so why are you all going against what you have already told me through an email 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/17/2023

  We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

  Customer Answer

  Date: 03/17/2023

   
  Complaint: 19596104
  
  I am rejecting this response because:
  You all are a f****** joke you f****** towel head m*********** your alls word is no f****** good you all said you would refund my money and I didnt f****** make the god **** transaction with you all so grow some f****** ***** and stick with your word and refund my money like you said you would
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for a one time fee of .99 cents and never got the information but was then billed ***** + **** without my knowledge or permission

  Business Response

  Date: 03/14/2023

  After further review of your complaint,  we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19588684
  
  I am rejecting this response because:I was never given the report I never authorized any other purchase except the 95 cent trial I've contacted the *** and I've called click search several times trying to speak to the supervisor and I've been waiting for someone from click search for my refund please further investigate this unauthorized transaction
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/17/2023

  We have contacted the customer with proof of ********************** history and documents. We ave provided all documentation that we have available. There is no further action regarding this claim as our decision is final. The customers account has been cancel no further billing will occur. 

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As can be seen from all of the other reviews and complaints, this company is stealing money from unsuspecting customers. I paid for the 95 cent 3 day trial and then proceeded to trial the service I paid for. I used my daughters phone number to see if it worked as claimed in order to determine if I wanted to continue past the 95 cent 3 day trial. When I searched my daughters phone number it asked me to authorize more money to see the results. I said no wayI was under the impression I paid 95 cents for a 3 day trial. And then I was asked for more money? No way. So I did not attempt to see the search results. I then emailed and asked for my trial subscription to be cancelled. I then checked my bank account and saw that I was charged $69.93 AND $10.95 on top of the 95 cents. These charges were NEVER authorized by me. I emailed and called and was told the $69.93 charge was for the search on my daughters number (even though I used it during the 95 cent trial and never actually opened the search results) and the $10.95 was for an early termination fee of my 95 cent 3 day trial. This is nothing but a scam. I asked them to keep the 95 cents but refund the $69.93 and $10.95 that I DID NOT AUTHORIZE to be charged and they said no. I responded again that these charges were not authorized and to issue me a refund and nobody ever responded. This is the epitome of unethical behavior. I wish I had looked at all the reviews and complaints before I gave these evil scammers my debit card information. I need to be refunded but have zero confidence they will do the ethical and right thing. This makes me disgusted. They literally stole my money that was for groceries for my children. I authorized a 95 cent charge and NOTHING MORE.

  Business Response

  Date: 03/14/2023

  After further review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63.  You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************
  
  
  

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need all transactions refunded...$0.95 $69.63 $59.85 $9.95 *********** isn't good, the information provided is wrong, and they are deceptive. Any company worth it's salt, offers full refund for bad service.

  Business Response

  Date: 03/13/2023

  We apologize that we did not have the information you were looking for.  We have access to over 1 billion records, collected & organized from many different sources.  We add new information to our system every day. After further review of your complaint, we were able to determine we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. You purchased the downloadable PDF Report for $59.85. You cancelled the subscription with the 3 day trial which is why the $9.95 cancellation fee was imposed.  Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date of transaction was 2/3/23 and i was charged .95 for a free trial for click search and then i check my card on 2/4/23 and was charged ***** and i was told by a rep that i will have my money refund in 1-2 business days and i check my account and still not refund and it has been back and forth for a month now and i have been emailing and all i'm getting is lies and still no refund and they keep telling that my full refund has been processed i want them for pain and suffering they have really been taking me through it

  Business Response

  Date: 03/13/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

  Business Response

  Date: 11/08/2023

  We apologize for the automated responses regarding your refund being issued.  After a manual review of your complaint, we were able to determine that you performed a phone search and were provided a notification that the location of the device that you ************************ was available.  You purchased the location and received the link of the location for $69.63. Per our terms of service/refund policy, you are not eligible for a refund as you agreed and purchased the location of the device.  Your account has since been cancelled and no further billing will occur.  For further information regarding our terms of service, please visit the website here: ***************************************

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since June of 2022 I have been submitting opt/out requests to clicksearch.** and their other company they run, herosearches.com. Both sites advertise and give a consumer the right to opt out of their information from being shown. I have sent numerous emails and made numerous phone calls over the last 9 months begging for them to remove my private information. Through email and phone conversations they just repeat the same lines saying that they will submit the information for removal from their website or that they will escalate it to their supervisors or developers. Nine months later both websites have failed to honor my request. Due to the nature of my employment, having my name and address displayed on these websites puts me and my family and young child in grave danger. This is why it is extremely important that I have my opt out honored and my information removed. I would also like to state that I personally went to the herosearches.com address that they have listed on their website and also with you, The Better Business Bureau. I came to find that this company does not exist at **************************************************************************** as they state. I also inquired with someone at the front desk of the building and they affirmed that no such business exists in that building. I have done everything possible and have given an enormous amount of time to resolve this with this company. I'm requesting *************************** at ************************************************************** be removed. Below are the four links showing this information. I also attached one of my recent emails showing my repeated requests and their promise to remove my information. I was issued request # *****, also # ******. Thank you for any help you can provide. ********************************************************************************************************************************************************************************************* *****************************************************************************************************************************************************************************************************

  Business Response

  Date: 03/08/2023

  We have escalated your concern to our developer who performed a manual removal of your information.  Please allow **** business days for the removal to take affect.

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19551912
  
  I am rejecting this response because: This is the same response they send over and over again since June of 2022.  I have attached an email from clicksearch dated on February 21 which shows them stating virtually the same response as follows:

  "Mavic Lim (ClickSearch)
  Feb 21, 2023, 14:51 EST
  Hello,
   
  Thank you!
  I have escalated your concern to our developers for immediate processing.
   
  Have a wonderful day!"

  The only response  I want from this company is that they have indeed removed my private information from the clicksearch and herosearch websites as per their opt out. Only then and after I verify will this be resolved. Please advise when all my information is officially removed. 

  Sincerely,

  *************************

  Business Response

  Date: 03/13/2023

  we have submitted the additional links for immediate removal. The customers account has been cancel no further billing will occur. 

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19551912
  
  I am rejecting this response because: Even though they have removed some of my private information from the links I've sent, I keep finding additional links that are still showing my private information.  I have found 2 more links on herosearches.com website and 4 more on clicksearch.us that are showing the same private information.  I have attached a word document with the links provided and I will provide them below.  Besides removing my private information on these additional links I'm providing, the company needs to ensure that I'm FULLY REMOVED FROM THEIR WEBSITES as per my opt out request.  Not just certain pages.  I should not be finding additional pages with my information still on it if I'm fully opt out.  All references to ************************* or *************************** on *********** *************, ** needs to be removed.  

  Herosearches.com links:

  **************************************************************************************
  
  *******************************************************************************************************************************

   

  Clicksearch.** links:

  **************************************************************************************************
  
  **************************************************************************************************************************
  
  ***************************************************************************************
  
  ************************************************************************************************************************
  
  Sincerely,
  
  *************************