Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,882 total complaints in the last 3 years.
827 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am addressing ongoing issues with Bluegreen Vacations and require your assistance. For three months, I have requested my ownership documents without success. My requests were ignored, and when I finally spoke to someone who could provide the documents, they delayed getting them to me. I now believe canceling my ownership with Bluegreen is the best course of action.Bluegreens lack of responsiveness has left me feeling undervalued. This does not align with the service expected from a reputable company. I request your help to facilitate communication with Bluegreen, expedite the cancellation process, and resolve these issues. Additionally, I believe a refund of my recent maintenance fees of $4,264.00 is justified due to the inconvenience caused.Your support in achieving a fair resolution is needed. Thank you.
Business Response
Date: 04/21/2025
April 21, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23189790

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of Mrs. ****** *. (*****) ******* Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ***** and Mrs. ****** ***** (name as shown on the contract) first purchased a Bluegreen Vacation Club timeshare interest on January 10, 2008. *** and Mrs. ***** then purchased additional Points on January 6, 2009. *** and Mrs. ***** then completed an equity trade on December 29, 2010. *** ******* ****** and Mrs. ****** ****** (name as shown on contract) then together purchased additional Points on October 16, 2017. Bluegreen regrets to hear of the passing of *** ***** and we send our deepest condolences to Mrs. ****** *** and Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of Mrs.Thomass concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to Mrs. ****** by telephone and email on April 14, 2025, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out by telephone again on April 17 and April 21, 2025, leaving voice messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with Mrs. ****** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Mrs. ******* primary concern is with the communication and response she received from Bluegreen as she attempted to receive documents regarding their contract purchases. Bluegreen strives to provide receptive, reliable, and speedy communication for our owners. Bluegreens policy is to return ownerscalls and emails promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreen regrets that Mrs. ****** feels she did not consistently receive our characteristic high-quality customer service and communication in attempting to receive documents regarding their timeshare purchase. Bluegreen received Mrs. ******* letter on March 11, 2025, regarding her request. In response to the letter, our Club and Owner Resolution team contacted Mrs. ****** by telephone and email on March 12 and March 14, 2025, leaving messages that we are trying to reach her and providing direct contact information. We then emailed Mrs. ****** copies of her Owner Beneficiary Agreement and Owner Confirmation Interview documents on April 15, 2025. We pride ourselves on our professionalism, communication, and support of owners, and Bluegreen views concerns in these areas as opportunities for coaching and improvement. We sincerely appreciate that Mrs. ****** has provided Bluegreen another opportunity to communicate through the Better Business Bureau.

Bluegreens Club and Owner Resolution team has reviewed ***and Mrs. Thomass ownership closely. After reviewing their ownership, Bluegreen finds that *** and Mrs. ****** remain bound to the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ******* Bluegreen wishes to advise that *** and *********** ********** purchased on December 29, 2010, and October 16, 2017, have been paid in full. Should she have any further questions or concerns, ********** are invited to reach out to our Specialist at the direct contract information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would never sell or transfer my timeshare to anyone else, especially after my experiences with Bluegreen. They use deceptive business practices and are dishonest in more ways than one. I want to terminate my ownership because traveling at my age has become difficult, and we can never find availability, even when we try to exchange. The ownership has changed over time, and we are not satisfied with it. We want out, but they are holding us hostage. They keep sending maintenance fee bills, but I refuse to pay them because we aren't using the timeshare. I won't give them another dime. They are robbing people and need to be stopped. I've read online reviews and know they are taking advantage of people. It doesn't make sense that no one has sued them already. The last Bluegreen representative I spoke with was ********, and even she was difficult to reach. When I finally spoke to her, she had the audacity to request I pay over $7,500 to exit. Absolutely not!
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23188957

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of *** ******* ********* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ******** and **** ******* ******** purchased a Bluegreen Vacation Club timeshare interest on March 26, 2004. *** and **** ******** subsequently increased their ownership interest by completing an equity trade on April 27, 2005, and by purchasing additional Points on December 18, 2019. *** and **** ********* timeshare interests confer ownership of ****** Annual Vacation Club Points and Premier Silver membership.

Upon receipt of your correspondence advising of *** ********* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ******** by telephone on April 11, 2025, but was unable to leave a voicemail due to receiving an invalid number message. Our Specialist followed up by email on that same date to notify *** ******** that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist then spoke with *** ******** on April 17, 2025, listening to his concerns, reviewing the guidelines of his and **** ********* ownership, and discussing available options for their account. In addition to speaking with *** ******** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

*** ********* first concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for *** and **** ******** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ******** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that *** and **** ********,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

*** ********* second concern is regarding availability to book vacations with their ownership. Our records show that *** and **** ******** have scheduled 23 Points reservations in their name or for guest use between 2005 and 2024. *** and **** ******** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ******** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as Premier Silver owners, *** and **** ******** have access to our Premier wait list benefit, which allows them to request reservations two months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help *** and **** ******** to maximize Bluegreens availability by requesting vacations in advance. Furthermore, if *** and **** ******** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ******** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** ******** for as long as needed to provide guidance, answer questions, and book reservations.

*** ********* third concern is regarding availability to schedule exchange reservations. Bluegreen would advise that the benefits and use of *** to exchange Bluegreen Vacation Club Points for vacations at other destinations are detailed in *** and **** ********* contract documents. The Owner Confirmation Interview in Section 5 states that *** is a separate company from Bluegreen with its own availability, and exchanges with *** have fees associated with each exchange transaction. The number of Points required varies based on the location and other factors determined by RCI.Bluegreen also offers the option to exchange through the Direct Exchange Program, which is one component of Traveler Plus. Direct Exchange through Traveler Plus offers *** and **** ******** resort exchanges for only $79.00 per reservation, because they are Premier Silver owners. These exchange fees are significantly lower than the exchange fees associated with an *** transaction and may provide a superior exchange option for *** and **** *********

*** ********* next concern is that Bluegreen will not release them from their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ********* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ******** signed to make their timeshare purchase. *** and **** ******** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and ************ had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist has discussed this rescission period with *** ******** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately,Bluegreen did not receive a request to cancel from *** and **** ******** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

*********** additionally states they have stopped paying maintenance fees because they are not using the ownership. Bluegreen would advise that the maintenance fees and Club Dues provide critical financial support for areas such as maintenance and upkeep of the resorts as well as operational expenses such as the owner website and the call center. These administrative expenses do not change based on whether *** and **** ******** travel. *** and **** ******** agreed to pay maintenance fees and Club Dues for the allocation of Points they earn each year for the duration of their ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

************ next concern is with the communication and response he and ************ received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Most recently, our records show that we received an email and attached letter from *** ******** on February 13, ******* that we could assist, one of our Club and Owner Resolution Specialists attempted to reach *** ******** by telephone and email on February 14 and *******, leaving messages to notify *** ******** that we were trying to reach him regarding his email. *** ******** replied by email on February 19, 2025,providing his available times to speak. Accordingly, our Specialist spoke with *** ******** on that same date, listening to his concerns and reviewing options for the ********* account.

*** ********* final concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Responsible Exit Specialist offered during their conversation on December 16,2024. Bluegreen would certainly love to have *** and **** ******** retain their ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of their Club points. However, if they are interested in exiting the ownership,the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation Club. Should *** and **** ******** have any questions about the process or its requirements, they have the contact information for our *********************************************** and Owner Resolution team has reviewed *** and **** ********* ownership closely. After doing so, Bluegreen finds that *** and **** ******** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Outside of the relief option discussed with *** ******** on December 16, 2024, Bluegreen will not provide the cancellation requested by *** and **** ********* Our records indicate that *** and **** ********* mortgage loan associated with their contract signed on April 27, 2005, is paid in full. *** and **** ********* contract signed on December 18, 2019, was paid in full at the time of purchase.Should *** ******** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally request your assistance in resolving a matter with Bluegreen Resorts regarding the cancellation of our timeshare contract.Shortly after signing the agreement, we attempted to cancel within the legally permitted rescission period. Despite multiple efforts to contact Bluegreens office during that time, our request was never fulfilled. We were assured that someone would follow up with us to finalize the cancellation, but no one did. This failure to honor our timely request has caused considerable frustration and ********** retired individuals, our financial situation has shifted dramatically. The cost of living has increased significantly due to inflation, and we are now facing expenses far beyond what we had anticipated. The $3,000 annual maintenance fee associated with the timeshare has become a serious financial burden, and continuing with this obligation is simply not feasible.Additionally, we no longer have any plans to use the timeshare, nor do we have friends or family members who are in a position to take advantage of the resort. As such, we are left paying for something that holds no practical or financial benefit to us.We respectfully request that Bluegreen Resorts acknowledge our original attempt to cancel within the rescission window and now allow us to close this contract entirely. We are seeking a resolution that relieves us of further financial responsibility.Please consider this message as our official complaint and request for cancellation. We ask for your prompt assistance and clear guidance on the necessary steps to finalize this process.Thank you for your attention to this matter.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23188437

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of *************************** you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************* and Mrs. ******** ****** first purchased a Bluegreen Vacation Club timeshare interest on September *******. *** and *************** then increased their Points interest by completing multiple equity trades on September 9, 2010, January 16, 2011,October 21, 2011, and August 20, 2012. *** and *************** then purchased an additional contract July 23, 2021, and later rescinded their contract within the rescission period. *** and ***************s timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of *** ****** Jr.s concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our Club and Owner Resolution Specialist spoke with *** ****** Jr. by telephone on April 11, 2025, listening to his concerns,apologizing for his experience and advising of their option to resale their ownership as a potential resolution. Our Specialist further advised that there is no provision for cancellation. In addition to speaking with *** ****** Jr.directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

*** ****** Jr.s first concern is regarding their request to cancel their ownership. Bluegreens records indicate we received *** and ***************s rescission request for their July 2021 contract purchase was received within the 10-day statutory rescission period for Florida and was processed. Bluegreen appreciates *** ****** Jr. allowing us to provide a timely and satisfactory resolution to his concerns. Regarding their previous contract purchases, The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and ************** signed to make their timeshare purchase. *** and ************** had a physical copy of the Owner Beneficiary Agreement documents in their possession when they left the sales presentations and purchase meetings. If *** and ************** had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission periods and followed the instructions to cancel, if desired. This is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ***and ************** during the rescission period of their previous purchases.

***************s second concern is regarding affording the timeshare ownership. Bluegreen would advise *** ****** Jr. that the purchase terms for their two timeshare purchases were disclosed at the time of purchase. The second page of *** and ***************s Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, *** and *************** could have departed the sales presentation without signing any documentation or completing a purchase.Moreover, *** and *************** initialed beside Section 11 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue.

***************s third concern is that they will no longer use their ownership and that their family members have no interest in the ownership. We certainly appreciate *** and ***************s ownership over the years. Bluegreen takes great pride in working with our owners, listening to their concerns, seeking positive resolutions, and welcoming feedback. Bluegreen offers a lifetime ownership and understands that our owners may go through difficulties or disagree with certain changes that must be implemented as we adapt to industry changes and consumer preferences.Bluegreen continues to evolve because the way people vacation has changed and Bluegreen always aims to deliver the latest innovations and offerings for our owners. Bluegreen is grateful for the time we were able to provide great vacations and great memories for *** and ***************, their families, and friends. Bluegreen never wants to see an owner decide to separate from the Vacation Club. However, we do understand that as our business changes, our owners lives also change. Bluegreen remains devoted to assisting *** and *************** with enjoying their ownership or alternative resolutions.

Bluegreens Club and Owner Resolution team has reviewed *** and ***************s ownership closely. After doing so, Bluegreen finds that *** and *************** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release of any financial obligations requested for *** and *************** Bluegreen wishes to advise that *** and ***************s timeshare contract purchased on August 20, 2012, has been paid in full.Should *** ****** Jr. have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB,My name is ****** *******, and I am a timeshare owner with Bluegreen Vacations. I have been looking for a way out of my ownership, but Bluegreen has not been too willing to assist me with this request. The timeshare they sold us is not what we were told it would be, and we also cant seem to get even the slightest bit of customer service. This timeshare was sold to us based on false information and empty promises, and we will continue reaching out to whoever necessary until this matter gets resolved. Thank you!****** and ****** *******
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23187343

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of *** ****** ******* and **** ****** ******** Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** ******* and **** ****** ********* (name as shown on the contract) purchased a Bluegreen Vacation Club timeshare interest on February 24, 2019. *** and **** ******* then increased their Points interest by purchasing additional Points on May ******. *** and **** ******** timeshare interest confers ownership of ***** Biennial Vacation Club Points, ****** Annual Vacation Club Points and Premier Bronze membership.

Upon receipt of your correspondence advising of ***and **** ******** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to *** and **** ******* by telephone and email on April 11, 2025, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist received an email response from *********** advising when she would be available to speak. As requested, our Specialist spoke with **** ******* by telephone on April 18, 2025, listening to her concerns, reviewing their contract documents and offering potential resolution through a title transfer or resale. Our Specialist also emailed information regarding a title transfer to **** ******* for her review. In addition to speaking with **** ******* directly, Bluegreen wishes to respond to *** and **** ******** concerns through the Better Business Bureau as well.

*** and **** ******** first concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ******* signed to make their timeshare purchase. ***and **** ******* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting. *** and **** ******* had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** ******* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This is the only time the contract provides Bluegreen to cancel a purchase.Unfortunately, Bluegreen did not receive a request to cancel from *** and **** ******* during the rescission period.

*** and **** ******** second concern is regarding the service that they have received from our customer service. ********************** regrets that *** and **** ******* feel they did not consistently receive our characteristic high-quality customer service and communication in attempting to address their concerns. We would advise *** and **** ******* that our customer service contact center is available and eager to assist with the use of their ownership. Our contact center is open six days a week to help *** and **** ******* get the most from their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the phone with *** and **** ******* for as long as needed to answer their questions and reserve vacations. Additionally, Bluegreen offers *** and **** ******* an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call is scheduled at their convenience for a highly trained Bluegreen agent to call *** and **** ******* and describe the countless benefits of their ownership. This educational call is an opportunity for *** and **** ******* to receive personal assistance and individualized care from a Bluegreen agent who can offer professional insights,experienced suggestions, and helpful service.

*** and **** ******** next concern is regarding the representations they state were made at the sales presentation.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespeople are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provides space for *** and **** ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ******* by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and **** *******,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******** ownership closely. After doing so, Bluegreen finds that *** and **** ******* remain responsible under the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by *** and **** ******** Should *** and **** ******* have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 06/10/2025
Thanks for your response. Weve reviewed it carefully, but we feel it misses the **** on several important
issues we raised about our ownership, the service weve received, and what we were told during the sales
presentation.
We understand that the rescission period is outlined in the Owner Beneficiary Agreement and mentioned
during the transaction, but we ask that you also consider how the sale actually took place. The sales
presentation was intense, emotional, and clearly designed to persuade. It left us feeling pressured and
without enough time to fully understand what we were getting into or what the long-term consequences
would be.
Pointing back to the rescission period after the fact doesnt really address the bigger issue: we feel the
product wasnt accurately or fully represented. Citing legal policies may be technically correct, but it
overlooks the ethical responsibility to ensure that buyers are well-informed and not pressured into a
decision. Relying on contract language feels unfair and dismissive when we believe we were misled
during the process.
Saying we feel like we didnt get your usual high level of customer service also minimizes our
experience. This isnt just about a bad feeling, weve been genuinely frustrated by what we see as a lack
of support and responsiveness. Rather than o?ering real solutions, your reply seems to suggest we just
need to figure out how to use the ownership better, which doesnt help with the core issue.
Yes, we appreciate the o?er of a follow-up call and extended support hours, but those don't really address
the emotional and financial stress weve been dealing with since the purchase. The real problem is that
what we were promised doesnt match what we received.
You mention the contract and the Owner Confirmation Interview, but that doesnt address what was said
during the sales pitch. It's not unusual for salespeople to make verbal promises that aren't in the contract.
Saying theyre "not authorized" to do that doesnt change the fact that it happensand in our case, it feels
like thats exactly what happened. We wrote None under the section about promises made, but that
doesnt mean there werent any. In a high-pressure setting, it's easy to miss or misunderstand parts of the
process, especially when everything feels rushed or overwhelming.
In the end, your response basically says were still on the hook, and that youre denying our request for
cancellation. We believe this decision misses a chance to rebuild trust and goodwill. Just because the
contract may legally protect your company, this doesnt mean this is the right way to treat your customers.
Putting policy over people creates the impression that youre not really interested in hearing us out.
Were asking Bluegreen to take another look at our situation, not just through a legal lens, but with a focus
on doing right by your customers. Please consider our request more holistically. A fair solution, whether
its a cancellation or a di?erent kind of resolution, would go a long way in showing that you value your
customers and stand behind your product and sales process.
Thanks for your time. We hope youll reconsider and work with us on a better outcome

Business Response
Date: 06/20/2025
June 20, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23187343

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of *** ****** ******* and **** ****** ******* and *** and **** ******** rebuttal correspondence received on June 12, 2025. Thank you for reaching out to us on their behalf to apprise us of their continuing inquiry.

Upon receipt of your correspondence advising of ***and **** ******** rebuttal, our Club and Owner Resolution Specialist reached out to *** and **** ******* by telephone and email on June 13 and June 16, 2025,resulting in leaving messages that we wish to speak with them regarding their rebuttal correspondence and providing direct contact information. Although we have yet to speak with **** ******* directly, Bluegreen wishes to respond to *** and **** ******** concerns through the Better Business Bureau.

*** and **** ******** rebuttal correspondence expands on the same concerns stated in their original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated April 18, 2025, on all subjects therein. In addition, Bluegreen would like to respond to the additional concerns in *** and **** ******** rebuttal correspondence.

*** and **** ******** rebuttal mentions concern regarding the pressure they state they felt to purchase at the sales presentation. Bluegreen would advise that *** and **** ******* were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and **** ******* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

*** and **** ******* also state that the review of the Owner Confirmation Interview was rushed, and did not give them time to review the full contract. Bluegreen understands that our presentations can be lengthy, which is exactly why Bluegreen attempts to abbreviate the sales process by summarizing the most pertinent details of the ownership during the review of the Owner Confirmation Interview. If *** and **** ******* wanted additional time to review the full purchase documentation before signing, they were free to request more time with the documents from a Bluegreen representative before executing the purchase paperwork. In addition, if they needed any further explanation,they were free to ask questions and request additional information before executing the contract. As *** and **** ******* may have experienced with other contractual purchases like houses or automobiles, these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is *** and **** ******** responsibility to review their contract documents for understanding and request clarification as needed. Moreover,Bluegreen would advise that the Owner Beneficiary Agreement, Terms and Conditions, and Owner Confirmation Interview are the facts and details of ***and **** ******** Bluegreen timeshare ownership along with the ownership materials provided. As with many purchases, there are terms and conditions a purchaser is required to read and understand to get the most benefit. Bluegreen would advise that *** and **** ******* had ample time within the years of their ownership to go over the documents provided and to request assistance with the facts and benefits pertinent to their Bluegreen ownership.

Bluegreen desires to be responsive to *** and **** ******** issues of concern and resolve this matter. However, Bluegreen reiterates the positions described in our earlier correspondence. Bluegreen remains firm that we will not cancel *** and **** ******** ownership. Should ***and **** ******* have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We need help canceling our timeshare with Bluegreen. Our attempts so far have not been successful. We are reaching out to you as a last resort.Fee increases were not disclosed at purchase and had we known about the immediateness of these increases we likely would not have purchased with them. We were also falsely told the timeshare could be easily sold at any time. So many lies, such as earning referral points through pulling random strangers' numbers from the phone book, were another issue. Meetings focused on sales rather than helping owners use their points effectively. Bluegreen just seems money-hungry. They dont care about their owners, just lining their own pockets.We want to end our association with Bluegreen. Please advise on how we can cancel our timeshare and the possibility of a refund for costs incurred under false pretenses.Thank you for any and all help you can provide.
Business Response
Date: 04/17/2025
April 17, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23187291

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of Mrs. **** ******. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** **** ****** and Mrs. **** ****** purchased a Bluegreen Vacation Club timeshare interest on February 26, 2011. *** and Mrs. ****** subsequently increased their ownership interest by purchasing additional Points on February 5, 2018. *** and Mrs. ******* timeshare interests confer ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mrs. ******* concerns and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist spoke with Mrs. ****** on April 11, 2025, listening to her concerns and advising there are no provisions for cancellation. In addition to speaking with ********** directly, Bluegreen wishes to respond to ********** through the Better Business Bureau as well.

Mrs. ******* first concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and Mrs. ****** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

*********** second concern relates to resale of their ownership. Mrs. ****** states that they were told they could easily resell their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Furthermore,Mrs. ****** states a related concern pertaining to information provided to them for referrals. ********** states they were told to use a phone book to add names of referrals to earn Bluegreen Rewards. Bluegreen Rewards is our program that rewards existing owners for purchasing with their Bluegreen Mastercard and for referring individuals who become lifetime owners with Bluegreen. For referrals,an owner registers a list of friends or family members as referrals online. If a referral attends a sales presentation, becomes a Bluegreen Vacations deeded owner, and remains an owner through the rescission period, then the referring owner earns Bluegreen Rewards that are deposited to the owners online ******************************* records confirm *** and Mrs. ****** have not submitted any referrals.

*********** next concern is about their experience at an owner orientation meeting. Mrs. ****** states the owner orientation meeting focused on trying to sell them more Points rather than on helping them use the ownership. Bluegreen would advise that our owner orientation meetings are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner orientation meetings impart a great deal of information about how to use the ownership,including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Still, Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. *** and Mrs. ****** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership. Moreover, Bluegreen would remind *** and Mrs. ****** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership in the future if they do not wish to participate.

Mrs. ******* final concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for ***and ********** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in **********. and ********** completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ***and **********, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******* ownership closely. After reviewing their ownership, Bluegreen finds that *** and Mrs. ****** remain bound to the terms of the purchase agreements they executed for their timeshare purchases.Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ***************************** wishes to advise *** and Mrs. ******* contracts for their February 26, 2011 and February 5, 2018 timeshare purchases have been paid in full. Should Mrs. ****** have any further questions or concerns, she has the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting the immediate cancellation of my timeshare contract with Bluegreen Vacations due to repeated misrepresentations and a deeply disappointing experience. The sales presentation was misleading from the start, and the promises of affordable, flexible travel and exclusive benefits have proven entirely false. Rising maintenance fees, unusable points, and poor customer supportespecially during significant life events like the pandemic and the birth of my childhave only added to my frustration. Bluegreen has failed to honor the expectations they set, and I can no longer justify the financial and emotional burden of this contract. I urge you to release me from it immediately.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23186872

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of ************************** you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** ******** and Ms. ****** ******* (name as shown on the contract) purchased a timeshare interest with the Bluegreen Vacation Club on October 5, 2019. ********************** timeshare interest confers ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mrs. ********* concerns, our Club and Owner Resolution Specialist reached out to ************ by telephone and email on April 11, 2025, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on April 17 and April 18, 2025, leaving voice messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with Mrs. ******** directly,Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Mrs. ********* first concern is regarding the representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespeople are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides space for ******************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and ************ by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and Mrs. ********* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mrs. ********* second concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. ******************** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mrs. ********* third concern is about their unusable Points. *** and Mrs. ******** earn their Points every other year. They can use all their Points in the first year. Alternatively, they can use 50% of their Points in the second year for bookings in any travel season. At the end of the first year of use, any Points over 50% remaining may be saved and rolled over for another year of use through paying an administrative fee online or by telephone with the contact center.Once *** and Mrs. ********* Points are rolled over, they may be used for an additional year to travel in the Red, White, or Blue travel seasons. This information is provided in the Owner Confirmation Interview at Section 2. Also,Section 2 provides the administrative fees associated with saving Points. ******************** initialed beside Section 2, indicating their understanding of Saved Points and the associated costs.

Finally, Mrs. ******** is concerned with Bluegreens customer service and states she has received poor customer support. ********************** strives to provide receptive, reliable, and speedy communication and service for our owners.Bluegreen regrets that Mrs. ******** feels she did not receive our characteristic high-quality customer service and communication when speaking with our customer service agents. ********************** agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners. In addition to this service through the Bluegreen contact center, Bluegreen also offers the opportunity to schedule Understanding New Ownership calls.Understanding New Ownership appointments are planned at a convenient time for a highly trained Bluegreen customer service agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. The educational call is an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who does not sell Points but instead offers professional insights, experienced suggestions, and friendly service.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ********* ownership closely. After reviewing their ownership, Bluegreen finds that ******************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ********* As of this writing, Bluegreen wishes to advise that *** and Mrs. ********* account currently has a past due balance for the maintenance fees and vacation Club dues. If maintenance fees are not paid in a timely manner, Bluegreen restricts owners reservation privileges until a payment arrangement is established or may initiate a termination process per Bluegreens Assessment Billing and Collection Policy. Should *** and Mrs. ******** have any further questions or concerns, they have the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I am urgently requesting the immediate cancellation of my Bluegreen timeshare contract. Since purchasing in 2017, my experience has been filled with confusion, misleading information, and broken promises. I was placed in non-Bluegreen properties, misled during presentations, and promised benefits that never materialized. Booking has been a constant struggle, and the additional financial burden of mortgage and maintenance fees has become completely unmanageable. I was sold a dream, but all Ive received is stress and debt. I can no longer afford this timeshare or use it, and I respectfully ask that my contract be cancelled so I can move forward with my life.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23186721

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of Mr. ****** ******** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ****** ******* purchased a Bluegreen Vacation Club timeshare interest on October ******** Mr. ******** timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ******* by telephone and email on April 11, 2025, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence.Our Specialist again reached out to Mr. ******* by telephone and email on April 14, 2025, and by telephone on April 15, 2025, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with Mr. ******* directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ******** first concern is regarding his request to cancel his ownership and receive a refund.Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ******* signed to make his timeshare purchase. Mr. ******* had a physical copy of the Owner Beneficiary Agreement document in his possession when he left the sales presentation and purchase meeting; therefore, he had an opportunity to read through this document right away after purchasing or later at his leisure. If Mr. ******* had doubts about the Bluegreen product or its suitability for his personal vacation needs, he could have promptly reviewed his contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. ******* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request or receive a refund. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ******* during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. ******** second concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Mr. ******* to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. Mr. ******* completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. ******** as a purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Third, Mr. ******* expresses disappointment about staying at a hotel rather than a resort during his two vacation packages with Bluegreen in 2017. Our records indicate that Mr. ******** original package purchase was for a hotel stay rather than a resort stay. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** Club owners and prospective purchasers. Our resort staff and contact center agents are pleased to assist with any challenges our owners and guests experience with reservations or accommodations. It is standard practice for our team members to assist owners during their stays, such as by offering to move guests to another resort villa accommodation if one was available for the dates of their stay instead of the hotel accommodations. We encourage Mr. ******* to call our customer service contact center about his ********************** experiences, as our customer service agents can review Mr. ******** situation and assist with his concerns appropriately.

Mr. ******** next concern is regarding availability to book vacations with his ownership. Mr. ******* was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. ******* initialed beside Section 1, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. ******* wants additional information about reserving vacations, we invite him to call our customer service contact center. Our contact center is open six days a week to assist Mr. ******* in getting the most out of his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. ******* for as long as needed to provide guidance,answer questions, and book reservations.

Mr.******** final concern is regarding affording his timeshare ownership. Bluegreen would advise Mr. ******* that the financing terms for his timeshare contract were disclosed at the time of purchase. The second page of Mr. ******** Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If he was uncomfortable with the financing terms, Mr. ******* could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, Mr. ******* initialed beside Section 12 of the Owner Confirmation Interview, indicating that he could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for his family.

Bluegreens Club and Owner Resolution team has reviewed Mr. ******** ownership closely. After doing so, Bluegreen finds that Mr. ******* remains responsible under the terms of the purchase agreement and promissory note he executed for his timeshare purchase. Bluegreen will not provide the cancellation and refund requested by Mr. ******** Should Mr. ******* have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are formally requesting the cancellation of our timeshare contracts with Bluegreen Resorts. From the beginning, we were misled by high-pressure sales tactics, false promises of benefits, and a lack of transparency. Despite being told the ********* would offer affordable options and rental income, none of these promises have come true. We have never been able to use the timeshare, and it has become a financial burden, especially as my husband **** is battling a serious medical condition that has left him unable to work. With mounting medical expenses, a new baby, and no additional income, the timeshare has only added to our stress. We urgently need this cancellation to move forward and ease the financial pressure on our family.
Business Response
Date: 04/17/2025
April 17, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23182463

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 9, 2025, regarding the consumer correspondence of Mr.**** ****** and **** ******** ******. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. **** ****** and **** ******** ****** purchased a Bluegreen Vacation Club timeshare interest on January 16, 2023. Mr. ****** and **** ****** subsequently increased their ownership interest by purchasing additional Points on March 4, 2023. Mr. ****** and **** ******* timeshare interests conferred ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ****** and **** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ****** and **** ****** by telephone and email on April 10, 2025, leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. Our Specialist again reached out to Mr. ****** and **** ****** by telephone and email on April 11, 2025, and by telephone on April 14, 2025, again leaving messages that we are trying to reach them and providing direct contact information. Although we have been unable to speak with Mr. ****** and **** ****** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

Mr. ****** and **** ******* first concern is regarding their request to cancel their ownership and receive a refund.Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ****** and **** ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ****** and ********** signed to make their timeshare purchase. Mr. ****** and **** ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. ****** and **** ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. ****** and **** ****** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request or provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ****** and **** ****** during the rescission period.

Mr. ****** and **** ******* second concern is regarding pressure they state they felt to purchase during the sales presentation. Bluegreen would advise that Mr. ****** and **** ****** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. ****** and ********** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. ****** and **** ******* third concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provided a space for Mr. ****** and **** ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. ****** and **** ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. ****** and **** ******* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ****** and **** ****** also feel that Bluegreen did not offer affordable travel options. While Bluegreen offers discounted rates to travel around the globe through our resorts, Traveler Plus, and RCI, it is possible that our rates may not be the least expensive way to visit a specific location. However,Bluegreen believes our rates remain very affordable for the caliber of accommodations and amenities we provide.

Mr.****** and **** ******* next concern is about their expectation of rental income from their timeshare. Bluegreen wishes to advise that commercial rental transactions are strictly forbidden. Mr. ****** and ********** initialed Owner Confirmation Interview at Section 10b, which states the purchase was not made with the intent of rental or for the purpose for making a profit or offsetting fees. Furthermore, Section 10d states the purchase was not made as a financial investment. Mr. ****** and **** ****** initialed beside Section 10b and 10d, signifying they agreed the purchase was not for investment purposes. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments state the purchase is not for any possible rent returns.

Mr. ****** and **** ******* final concern is that they are unable to use their ownership due to a change in Mr. ******* health, which has affected his ability to travel. Bluegreen empathizes with the unfortunate circumstances of Mr. ******* health issues that have come about since his and **** ******* timeshare purchase with Bluegreen. We understand that Mr. ****** may be unable to travel in his current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates Mr. ****** and **** ****** for sharing the health challenges affecting Mr. ****** and sends wishes for his good health and recovery.

Bluegreens Club and Owner Resolution team has reviewed Mr. ****** and **** ******* ownership closely. After doing so, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. ****** and **********. However,Bluegreen would advise that Mr. ****** and **** ******* mortgage loans for their timeshare purchases completed on January 16, 2023, and March 4, 2023,were charged off due to nonpayment on September 17, 2024, and September ******** respectively. Mr. ****** and **** ****** are therefore no longer Bluegreen owners. Our Specialist would be happy to provide further information for Mr. ****** and **** ****** if they wish to speak by telephone. Our Specialist also provided copies of Mr. ****** and **** ******* termination letters by email on April 10 and 11, 2025. Should Mr. ****** and ********** have further questions or concerns, they have the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bluegreen says one thing and does another. They are vultures. For two years now I have been in communication with them, trying to work something out to cancel our ownership. We were truly taken advantage of, not once but twice. They made us think we just didnt have enough points to go where we wanted so we bought more. Nope, same problem persists. Our stress levels are through the roof and we have to work multiple jobs to afford to get by. The financial hardship caused by this timeshare is killing us. Most recently I was in contact with their mortgage department. I offered them $7,500.00 to cancel it and walk away from the ownership entirely, with no return on our investment. I was told the representative would speak with their supervisor about it. Weeks go by. No response. I called recently and the supervisor is gone. Several weeks, and before that, years of a whole lot of nothing. Its pretty telling when a company cant even get something as simple as communication right. We were in the middle of something and they dropped the ball, but couldnt even acknowledge that. What I wouldnt do to go back in time and never set foot into that presentation room.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23179647

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 9, 2025, regarding the consumer correspondence of *** ***** ******** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ******* and Mrs. ****** ******* purchased a Bluegreen Vacation Club timeshare interest on December 23, 2020. *** and Mrs. ******* subsequently increased their ownership interest by purchasing additional Points on March 13, 2021. *** and Mrs. ******** timeshare interests confer ownership of ***** Biennial Vacation Club Points and ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of *** ******** concerns, Bluegreens Club and Owner Resolution Specialist reached out to *** ******* by telephone and email on April 9, 2025, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again to ********** by telephone again on April 10 and April 11, 2025, leaving voice messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with *** ******** Bluegreen wishes to respond to his concerns through the Better Business Bureau.

*** ******** first concern is that they were told they needed more Vacation Club Points for additional booking and travel opportunities. Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. As *** and Mrs. ******* initialed in Section 3 of the Owner Confirmation Interview, each of Bluegreens Vacation Club accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points *** and Mrs. ******* receive annually cover fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved for ***** Points or fewer. *** and Mrs. ******* also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. For example,during the Blue Season in parts of December, January, and February, a one-bedroom suite vacation villa that sleeps four people at our Harbour Lights resort in ************* ************** is available for an entire week for just ***** Points. At *************** a hotel-style villa is only ***** Points weekly for much of January, February, March, November, and December. Our ******************************** resort in ************* ******** offers one-week vacations for as few as ***** Points per week during the Blue Season in January and February, or up to ***** Points in the White and Red Seasons during March,April, October, November, and December. Our Specialist would be pleased to discuss opportunities to reserve vacations with *** ******* and assist him in confirming reservations at resorts he has not yet been able to visit.

*** ******** second concern is regarding affording their timeshare ownership. Bluegreen would advise *** and Mrs. ******* that the purchase terms for their timeshare purchases were disclosed at the time of purchase. The second page of *** and ******************* Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, *** and Mrs. ******* could have departed the sales presentation without signing any documentation or completing a purchase.Moreover, ***and Mrs. ******* initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue.

*** ******** third concern is with Bluegreens communication and responsiveness from our mortgage team in resolving the issues he has experienced. Bluegreen strives to provide receptive, reliable, and speedy communication for our owners. Bluegreens policy is to return owners calls promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreen regrets that *** ******* feels he did not consistently receive our characteristic high-quality customer service and communication in attempting to resolve his concerns with our mortgage team. We pride ourselves on our professionalism, communication, and support of owners,and Bluegreen views concerns in these areas as opportunities for coaching and improvement. We sincerely appreciate that *** ******* has provided Bluegreen another opportunity to communicate through the Better Business Bureau. We hope *** ******* will respond to our contact attempts and speak with our Specialist by telephone so that Bluegreen can address his concerns.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******** ownership closely. After reviewing their ownership, Bluegreen finds that *** and Mrs. ******* remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ******** As of this writing, Bluegreen wishes to advise that *** and Mrs. ******** account has a past due balance for the maintenance fees and Vacation Club dues. If maintenance fees are not paid in a timely manner, Bluegreen restricts owners reservation privileges until a payment arrangement is established or may initiate a termination process per Bluegreens Assessment Billing and Collection Policy. Should *** ******* have any further questions or concerns, he has the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made purchase in December 2024, was told about the $129 fee but was not told new maintenance fees would be due immediately, even before access to use purchased points. Attempted to pay prior maintenance fees (January 2025) but couldn't due to large increase caused by new December 2024 purchase. Made 8 phone calls over the course of 2 months to reach a representative to discuss but never had calls answered. We would select the appropriate language, be placed into a queue with music, then the music would abruptly cease (either with a tone or nothing at all), and I would say "hello" or seek help only to have no response. We have paid the maintenance fees in full but Bluegreen is now assessing late fees/ lock out fees which we believe would not have been incurred had we been able to resolve this matter in Janaury 2025.
Business Response
Date: 04/16/2025
April 16, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23171316

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 7, 2025, regarding the consumer correspondence of *** ******** ****. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******** **** and Mrs. ******** **** purchased a timeshare interest with the Bluegreen Vacation Club on December 19, 2012. ***and Mrs. **** then purchased an Owner Sampler Membership with the Bluegreen Vacation Club on April 9, 2013, with a one-time allotment of ***** Vacation Club Points available to use for a 12-month period. ***and Mrs. **** then increased their Points interest by purchasing additional Points on January 31, 2014, and October 4, 2014. Mrs. **** then solely purchased additional Points on December 7, 2024. *** and Mrs. ***** combined timeshare interests confer ownership of ****** Annual Vacation Club Points and Premier Silver membership.

Upon receipt of your correspondence advising of *** ***** concerns, our Club and Owner Resolution Specialist reached out to *** **** by telephone and email on April 8 and April 9, 2025, resulting in leaving messages that we wish to speak with *** **** regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out to *** **** by telephone again on April 10, 2025, leaving a voice message that we are trying to reach him and providing direct contact information. Although we have been unable to speak with *** **** directly, Bluegreen wishes to respond to *** ***** concerns through the Better Business Bureau.

*** first concern is regarding the prorated maintenance fee bill for their recent upgrade purchase on December 7, 2024. Bluegreen wishes to advise that all upgrades are billed prorated maintenance fees that are due one month after the upgrade purchase.The information regarding prorated maintenance fees is specified in Section 8 of the Owner Confirmation Interview. Bluegreen only bills once per year subsequently. As our Specialist attempted to reach *** **** to discuss his concerns, our Specialist also waived the late fee charges accrued on ***and Mrs. ***** account as a courtesy for the inconvenience *** **** experienced while trying to reach our customer service department to address his concerns.

*** ***** next concern is with Bluegreens communication and responsiveness in resolving the prorated maintenance fee issue he experienced.Bluegreen strives to provide rapid and reliable communication for our owners.Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached.Bluegreens records indicate interaction with our ******************** Chat team on January 30, 2024. In this interaction, our representative addressed Mrs. ***** concern with trying to book a reservation while their account was on an installment plan and offered assistance with their ownership. Bluegreen regrets that *** **** encountered trouble with trying to reach our contact center agents. Our contact center is open six days a week to help *** and Mrs. **** get the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the phone with *** and Mrs. **** for as long as needed to answer questions.

Bluegreen appreciates that *** **** has provided Bluegreen with another opportunity to communicate through the Better Business Bureau and to assist with the use of their ownership. Should *** **** have any further questions, we invite him to reach out to our Specialist at the direct contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 04/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ****

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Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.